Firebase Support & Chat Management, real-time communication tool for WordPress powered by Firebase for secure and scalable interaction.

Sabbir Sam

Firebase Support & Chat Management is a real-time communication tool powered by Firebase for secure and scalable interaction. This plugin enhances your admin dashboard by offering powerful features like Backend/Frontend Chat + Support Management, User List & Agents Management, with a robust Support System Settings interface.
Users can instantly chat with each other or enable support mode to communicate exclusively with support agents. The modern, mobile-friendly UI delivers real-time messaging and push notifications, powered by Firebase for secure authentication, data storage, and seamless updates.
<ul>
<li>Backend Chat Management allows admins to monitor and control all conversations directly from the dashboard. This includes filtering messages, and assigning agent roles to team members.</li>
<li>User List & Agents Management enables clear oversight and segmentation of users, team agents, and their chat roles or responsibilities. You can now onboard support agents and organize client interactions with ease.</li>
<li>Support System Settings centralizes all options—chat enablement, agent controls, Firebase credentials, and design customizations—under one panel for easy management.</li>
</ul>
Whether you’re building a support system for eCommerce, a team-based collaboration app, or a community platform—Firebase Support & Chat Management offers unmatched flexibility and Firebase-powered scalability.
<h3>ATTRACTIVE UI AND SUPER EASY TO USE</h3>
<ol>
<li>Easy access to information – Access messages and images from the intuitive Firebase-powered chat interface.</li>
<li>Improved collaboration – Enable real-time conversations through streamlined Backend Chat Management.</li>
<li>Increased productivity – Quick User List & Agents Management allows fast task routing and communication.</li>
<li>Secure authentication – Firebase ensures only authorized access.</li>
<li>Data reliability – Firebase provides persistent storage for messages, images, and session logs.</li>
<li>Enhanced user experience – Designed for both desktop and mobile users.</li>
<li>Increased engagement – Real-time push notifications keep users active.</li>
<li>Future growth – Built with Firebase to handle enterprise-level Support System Settings needs.</li>
</ol>
<h3>Key Features</h3>
<h3>🔧 Backend Chat Management</h3>
<ul>
<li>Full control over chat logs, including moderation tools.</li>
<li>Manage open conversations, archives, and resolve queries efficiently.</li>
<li>Real-time Firebase updates ensure your Backend Chat Management stays up to date.</li>
<li>Backend Chat Management works even on low-latency networks.</li>
<li>Assign agents to conversations directly from Backend Chat Management.</li>
</ul>
<h3>👥 User List & Agents Management</h3>
<ul>
<li>View, edit, and assign roles to users from the dashboard.</li>
<li>Create unlimited support agents with custom roles.</li>
<li>Manage the User List & Agents Management panel with advanced filters.</li>
<li>Track user activity within User List & Agents Management views.</li>
<li>Sync data directly from Firebase in real time.</li>
</ul>
<h3>⚙️ Support System Settings</h3>
<ul>
<li>Central panel for all system-wide configurations.</li>
<li>Enable/disable chat, choose layout, and set agent permissions.</li>
<li>Customize branding and layout under Support System Settings.</li>
<li>Securely store Firebase credentials and keys.</li>
<li>Support System Settings panel includes fallback error handling.</li>
</ul>
Each of these core modules—Backend Chat Management, User List & Agents Management, and Support System Settings—is integrated with Firebase and WordPress for a seamless user and admin experience.
👩🏼‍💻 <a href="https://wordpress.org/support/plugin/admin-chat-box/" rel="ugc">Get ORG Support</a>
<h3>How to Use</h3>
After activating the plugin: 
Navigate to your Admin Dashboard > Firebase Support & Chat Management > Settings to configure Firebase and enable chat. Customize Backend Chat Management, set up the User List & Agents Management, and fine-tune the Support System Settings for optimal performance.

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