The Aion Assists plugin is an AI-powered customer service solution for your WooCommerce stores. This customer service chatbot plugin, powered by the G …

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In addition to numerous features such as viewing order status, changing addresses, adding notes, and querying payment methods, users can easily learn store-specific details (such as working hours, shipping company, contact information, and many other features).
Unlock the full potential of your customer service with <a href="https://www.aionisys.com/pricing/" rel="nofollow ugc">Aion Assists – Customer Service Premium packages</a> and gain access to all premium features.
You can view conversations between your assistant and customers, easily access customer data, summarize the entire session with a single click, and activate and personalize nearly 100 features of your fully automated AI-powered chatbot.
<h3>Features</h3>
<ul>
<li>Show Order Status</li>
<li>Show Order Creation Date</li>
<li>Show Order Refunds</li>
<li>List All Payment Gateways</li>
<li>List All Shipping Zones</li>
<li>Add a Marketing Message</li>
<li>Display Session Quantity</li>
<li>Show Order Items</li>
<li>Show Shipping Address</li>
<li>Show Billing Address</li>
<li>Specify Customer Service Contact</li>
<li>Specify Free Shipping Threshold</li>
<li>Display Messages Quantity</li>
<li>Display Successful Operation Quantity</li>
<li>Show Product Stock</li>
<li>Update Shipping Address</li>
<li>Update Billing Address</li>
<li>Update Order Note</li>
<li>Product Marketing</li>
<li>Specify the Shipping Company</li>
<li>Specify the Return Policy</li>
<li>Specify the Warranty Conditions</li>
<li>Specify Shipment Date</li>
<li>Specify the Refund Deposit Date</li>
<li>Display Chat Content</li>
<li>Display Successful Operation Chat Content</li>
<li>Message Backups Screen</li>
<li>Session/Chat Summarization</li>
</ul>
The Aion Assists plugin allows customers/users to ask questions and receive answers in all languages globally on the front end. It prioritizes your customer’s inquiries with a human-like attitude, correctly interpreting and responding even if the customer makes critical spelling and grammatical errors. Additionally, your plugin features an admin panel translated into six languages: English, German, Italian, Spanish, French, and Turkish. This enables stronger data management capabilities.
<h3>Features to be added in the next version:</h3>
<ul>
<li>Transfer customer information to MailChimp from interactions with your Aion Assists plugin</li>
<li>Delete sessions and conversations</li>
<li>Send campaign and announcement notifications to your customers from within the chatbot</li>
<li>Special toggle and pop-up notifications</li>
</ul>
<h3>3rd Party Services</h3>
This plugin utilizes a third-party service, Aion Assists, for certain functionalities. Below are the details of how this service is used:
<ul>
<li>
Authentication Endpoint:
<ul>
<li>URL: (https://aionassistsapp.azurewebsites.net/auth)</li>
<li>Purpose: Generates a token specific to your license key and basic company information, allowing it to be stored in your site’s local database for authentication purposes.</li>
</ul>
</li>
<li>
Settings Endpoint:
<ul>
<li>URL: (https://aionassistsapp.azurewebsites.net/auth/settings)</li>
<li>Purpose: Saves chatbot settings permissions.</li>
</ul>
</li>
<li>
Preferences Endpoint:
<ul>
<li>URL: (https://aionassistsapp.azurewebsites.net/auth/preferences)</li>
<li>Purpose: Saves chat response preferences.</li>
</ul>
</li>
<li>
Sessions Endpoint:
<ul>
<li>URL: (https://aionassistsapp.azurewebsites.net/auth/sessions)</li>
<li>Purpose: Lists all sessions recorded in the database.</li>
</ul>
</li>
<li>
Get Sessions Endpoint:
<ul>
<li>URL: (https://aionassistsapp.azurewebsites.net/auth/get-sessions)</li>
<li>Purpose: Retrieves details of specific sessions from the database.</li>
</ul>
</li>
<li>
Get Messages Summary Endpoint:
<ul>
<li>URL: (https://aionassistsapp.azurewebsites.net/auth/get-messages-summary?sessionId=${sessionId}&licenseId=${licenseId})</li>
<li>Purpose: Fetches all conversations associated with the selected session from the database.</li>
</ul>
</li>
<li>
Start Session Endpoint:
<ul>
<li>URL: (https://aionassistsapp.azurewebsites.net/customer/start-session)</li>
<li>Purpose: Facilitates the process of obtaining a session number to initiate the chat service for customers.</li>
</ul>
</li>
<li>
Customer Endpoint:
<ul>
<li>URL: (https://aionassistsapp.azurewebsites.net/customer)</li>
<li>Purpose: Used by customers to write to and receive responses from the chat service.</li>
</ul>
</li>
</ul>
It’s important for users to be aware of this integration for transparency and legal compliance. Please review the terms of use and privacy policies of Aion Assists. <a href="https://www.aionisys.com/privacy-policy/" rel="nofollow ugc">Privacy Policy</a>.

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