EU 2023/2673 withdrawal-from-contract flow for WooCommerce. Per-item withdrawals, guest tokens, automatic gateway refunds, holiday-aware deadlines.

beziworld

BeziWorld Withdrawal for WooCommerce is a free, GPL-licensed compliance toolkit that prepares your shop for the EU Modernisation Directive (Directive (EU) 2023/2673) which takes effect on 19 June 2026.
The directive forces every online shop selling to EU consumers to expose a dedicated, one-click withdrawal function inside the shop interface. This plugin delivers that function — and goes well beyond the minimum.
<h4>What this plugin gives you</h4>
<ul>
<li>A dedicated Withdrawal tab inside WooCommerce’s My Account area</li>
<li>Item-level partial withdrawals with per-line quantity selection</li>
<li>Public withdrawal page auto-created on activation — guests enter order number + email to authenticate, no account required</li>
<li>Single-use guest token automatically embedded in the order confirmation email</li>
<li>Immediate confirmation email on a durable medium, as required by Article 11(3) CRD</li>
<li>Configurable withdrawal period (14-60 days, default 14) — increase if you offer an extended return policy</li>
<li>Deadline calculator that rolls weekends and public holidays forward to the next working day</li>
<li>Polish public holidays preset for 2026-2028 (extensible to any locale through a filter)</li>
<li>Refund calculation that respects Article 13(2) CRD: items plus the cheapest standard shipping option you offered</li>
<li>Automatic refunds through the original payment gateway when supported (Stripe, PayU, Przelewy24, Tpay, Mollie, etc.)</li>
<li>Admin can override the calculated refund amount (restocking fee, partial damage)</li>
<li>Configurable rule engine: exclude products, categories, user roles or payment gateways from withdrawal</li>
<li>Storefront notices on product / cart / checkout / thank-you pages with WYSIWYG-editable text</li>
<li>Predefined reason picker, configurable from settings</li>
<li>Customer self-service cancellation while still pending</li>
<li>Four customer status emails (confirmation, received, refunded, rejected) — all overridable from your theme</li>
<li>Optional automatic transition of the order status when a withdrawal is submitted</li>
<li>Full audit trail: IP, user-agent, server-side timestamps in UTC</li>
<li>Trash / restore / delete for withdrawal records</li>
<li>CSV export of all withdrawal statements</li>
<li>WordPress privacy tools integration — exporter and eraser registered by default</li>
<li>WP-CLI commands: <code>wp bzww list</code>, <code>wp bzww refund</code>, <code>wp bzww cancel</code>, <code>wp bzww received</code>, <code>wp bzww stats</code></li>
<li>REST API endpoints under <code>/wp-json/bzww/v1/</code> for headless and mobile clients</li>
<li>Gutenberg block and Elementor widget alternatives to the shortcode</li>
<li>WooCommerce HPOS (custom order tables) compatible</li>
<li>30+ filters and actions for deep customization (see HOOKS.md in the source repository)</li>
<li>Verifiable acknowledgement: each confirmation carries a SHA-256 receipt code recomputable from the stored declaration, so the durable-medium record is tamper-evident</li>
<li>Printable acknowledgement certificate the consumer can save as a PDF with the browser print function</li>
<li>Always-visible access: a site-wide footer link plus an optional dismissible sticky bar, so the withdrawal function is reachable from every page</li>
<li>Annex I generator: one-click withdrawal-information (Annex I.A) and model-withdrawal-form (Annex I.B) pages, generated from your store details, plus <code>[bzww_withdrawal_policy]</code> and <code>[bzww_model_form]</code> shortcodes</li>
<li>Optional two-step confirmation with a read-only review screen (off by default)</li>
<li>Optional IBAN field for consumers who request a refund to a specific account (never mandatory; validated with the IBAN checksum)</li>
<li>Compliance readiness panel in settings — an at-a-glance checklist of what is configured for the directive</li>
<li>Honeypot spam protection and per-IP rate limiting on the public lookup and guest submission</li>
<li>WCAG 2.1 AA accessibility on the customer-facing forms</li>
</ul>
<h4>Built-in features (no premium upgrade required)</h4>
<ul>
<li>Item-level partial withdrawals with quantity</li>
<li>Guest withdrawal flow with email-based lookup</li>
<li>Automatic refunds via payment gateways</li>
<li>Weekend & public-holiday aware deadline</li>
<li>Audit trail with IP & user-agent</li>
<li>REST API</li>
<li>WP-CLI</li>
<li>CSV export</li>
<li>GDPR exporter/eraser</li>
<li>Gutenberg block + Elementor widget</li>
</ul>
<h4>Theme overrides</h4>
Every customer-facing template can be overridden by your theme. Drop a copy of any file from <code>templates/</code> into <code>your-theme/beziworld-withdrawal-for-woocommerce/<same-path>.php</code> and the plugin will use your version.
<h4>External services</h4>
This plugin performs no analytics, telemetry or remote downloads, and phones nothing home. Everything runs inside your WordPress installation.
The single exception is entirely optional and off by default: if you enter a notification Webhook URL in the settings (for Slack, Discord or your own endpoint), the plugin sends a small JSON payload to that URL when a withdrawal is submitted. The payload contains the event name and the withdrawal and order identifiers (and the order number). No webhook is configured by default and nothing is sent unless you set a URL; the destination is the address you choose.

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