Sonia is a conversational shop and form assistant — it helps WooCommerce visitors find products and guides users through filling out forms.

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DBM Sonia Shop Assistant adds a conversational chat bubble to your website powered by the DBM-AI cloud service. It has two main jobs:
<ol>
<li>Shop assistant — answers product questions, searches your WooCommerce catalog, compares items, recommends alternatives, and notifies on restocks.</li>
<li>Form completion assistant — guides visitors through forms with field-by-field help, multi-field pre-fill from natural language, and accessibility features.</li>
</ol>
Features:
<ul>
<li>Conversational shop assistant for WooCommerce — product search, details, comparison, recommendations, restock notifications</li>
<li>Form completion assistant — field help icons, multi-field pre-fill from natural language</li>
<li>Multilingual product search — visitors can search in 8 languages (EN, RO, ES, FR, DE, IT, PT, NL) even if your catalog is in a different language</li>
<li>Smart query matching — fuzzy matching maps visitor queries to your store’s categories, brands, colours, and sizes</li>
<li>Optional text-to-speech for AI replies</li>
<li>Optional speech-to-text voice input</li>
<li>Works with Contact Form 7, WPForms, Gravity Forms, Elementor Forms, and any HTML form</li>
<li>Shadow DOM isolation — zero CSS conflicts with your theme</li>
<li>Mobile responsive</li>
<li>Per-page enable/disable control</li>
<li>Optional Cloudflare Turnstile bot protection</li>
<li>Privacy-first: PII is sanitized before reaching the AI</li>
</ul>
Setup:
<ol>
<li>Install and activate the plugin</li>
<li>Go to Settings > DBM Sonia Shop Assistant</li>
<li>Paste your API key from your <a href="https://dbm-ai.com/ai-form/dashboard/" rel="nofollow ugc">DBM-AI Dashboard</a></li>
<li>Choose your form selector (auto-detected for popular form plugins)</li>
<li>Done!</li>
</ol>
For step-by-step guides see the <a href="https://dbm-ai.com/ai-form/tutorials/" rel="nofollow ugc">Tutorials</a>.
<h3>External services</h3>
This plugin relies on two third-party services. Both are documented below so site owners and visitors know what data is sent and when.
<h4>1. DBM-AI</h4>
What it is and what it is used for: DBM-AI is the cloud AI service that powers the conversational chat widget (shop assistant + form assistant). The plugin loads the chat widget script from this service and forwards visitor chat messages to it for AI processing.
What data is sent and when:
<ul>
<li>On each visitor chat message: the message text, conversation context, current page URL, and your site’s API key are sent to the DBM-AI API.</li>
<li>When you save the API key, test the connection, or connect WooCommerce from the settings page: your API key, site URL, and (if WooCommerce is enabled) read-only WooCommerce REST API credentials are sent.</li>
<li>When the chat widget is loaded on a page: the widget script is fetched from <code>https://dbm-ai.com/ai-form/plugin.js</code>.</li>
<li>When text-to-speech is enabled and the AI replies: synthesized audio is streamed from the DBM-AI API.</li>
</ul>
Service provided by DBM-AI (https://dbm-ai.com):
<ul>
<li>Terms of Service: https://dbm-ai.com/ai-form/terms/</li>
<li>Privacy Policy: https://dbm-ai.com/ai-form/privacy-policy/</li>
</ul>
By activating this plugin and entering your API key you agree to the DBM-AI Terms of Service and Privacy Policy.
<h4>2. Cloudflare Turnstile (optional)</h4>
What it is and what it is used for: Cloudflare Turnstile is a CAPTCHA-style bot-protection service. The plugin only loads it if you enter a Turnstile Site Key in the settings page. When enabled, the Turnstile widget is shown on protected forms / chat sessions to verify that the visitor is not a bot.
What data is sent and when:
<ul>
<li>When a visitor loads a page where Turnstile is enabled, the Turnstile JavaScript is loaded from <code>https://challenges.cloudflare.com/turnstile/v0/api.js</code>.</li>
<li>The browser then exchanges environmental signals (IP address, browser fingerprint data, behavioural signals) with Cloudflare to generate a verification token. This is handled by Cloudflare and described in their privacy policy.</li>
<li>The verification token is included with the visitor’s chat / form submission so the server can validate it.</li>
</ul>
Service provided by Cloudflare, Inc. (https://www.cloudflare.com):
<ul>
<li>Terms of Service: https://www.cloudflare.com/website-terms/</li>
<li>Privacy Policy: https://www.cloudflare.com/privacypolicy/</li>
</ul>
If you do not enter a Turnstile Site Key, no requests are made to Cloudflare.

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