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shop-aiplugin

Your store never sleeps. Neither does MaxSellora.
Most visitors leave without buying — not because they don’t want to, 
but because they couldn’t find what they needed fast enough.
MaxSellora fixes that.
A smart AI assistant pops up at the right moment, answers questions 
instantly, recommends the perfect product, and guides the visitor 
straight to checkout — just like your best salesperson would. 
Except it works 24/7, replies in your customer’s language, and never has a bad day.
<blockquote>
💬 “It’s like having a sales rep on every product page, at the same time, for free.”
</blockquote>
<h4>🚀 One-click setup. Zero configuration.</h4>
Install the plugin, connect your store, done. MaxSellora reads your 
WooCommerce catalog automatically — no manual setup, no complicated 
settings, no developer needed.
<h4>🆓 Start free. Grow when you’re ready.</h4>
No credit card. No time limit. Activate the Free plan with one click 
and get 10 AI-powered messages to try the assistant — or skip AI entirely 
and use MaxSellora as a free live-chat platform for your store.
Turn on Operators-only mode (Settings → Features) and every chat goes 
to your team with no AI message quota and no paid subscription required. 
You still get the full operator toolkit: live inbox, Telegram & Slack bots, 
email alerts, multi-language widget, and more — all on the free plan.
When you’re ready for AI, leave Operators-only off or upgrade for higher 
message limits. You choose how much automation your store needs.
<h4>🧠 Sells like a human. Scales like a machine.</h4>
<ul>
<li>Understands natural language — customers type like they talk</li>
<li>Recommends products based on what the customer actually needs</li>
<li>Compares items side by side on request</li>
<li>Checks real-time stock availability</li>
<li>Tracks order status and shipping instantly</li>
<li>Adds products to cart directly from the chat</li>
</ul>
<h4>💡 Why stores love MaxSellora</h4>
✅ Reduce bounce rate — engage visitors before they leave 
✅ Increase average order value — smart upsell & cross-sell suggestions 
✅ Cut support tickets — AI handles the common questions 
✅ Never miss a sale — active 24/7, even when you sleep 
✅ Voice chat — customers can speak instead of type, and hear the answer spoken back 
✅ Operators-only mode — turn off AI replies entirely; every chat goes straight to your human team 
✅ Guest contact form toggle (NEW) — choose whether visitors see a name/email step before chatting 
✅ Live chat handoff — human operator takeover when needed 
✅ Telegram operator bot — reply to customers and manage live chats from Telegram 
✅ Slack operator bot — same live-chat inbox and notifications in Slack 
✅ Fully responsive chat widget — opens fullscreen on mobile with a clear minimize button; no layout or overflow issues on phones and tablets 
✅ GDPR-friendly privacy integration
<h4>🤖 AI Capabilities</h4>
Customers can ask things like:
<ul>
<li>“Which product is best for beginners?”</li>
<li>“What’s the difference between these two products?”</li>
<li>“Is this item in stock?”</li>
<li>“Where is my order?”</li>
<li>“Can you recommend something cheaper?”</li>
</ul>
The AI automatically uses your WooCommerce product catalog to provide 
accurate answers and recommendations.
<h4>🌍 Multi-language, out of the box</h4>
MaxSellora detects the language your visitor writes or speaks and replies in that same language — French, Spanish, Turkish, Chinese, Portuguese, and many more. There is no fixed “four language” limit on AI answers.
<ul>
<li>AI chat — auto-detects each message and responds in the customer’s language (typed or voice)</li>
<li>Voice chat — OpenAI Whisper recognizes 99+ spoken languages with no extra setup</li>
<li>Widget UI — buttons, placeholders, and chrome translated for English · Persian (Farsi) · Arabic · German (from your WordPress locale; other locales use English labels while the AI still answers in the visitor’s language)</li>
</ul>
<h4>🎙️ NEW: Voice Chat — let customers talk, not type</h4>
Some shoppers would rather speak than type — especially on mobile. 
With AI Voice Chat, your customer just taps the microphone, asks 
out loud, and MaxSellora listens, understands, and answers back in a 
warm, natural voice. It’s the closest thing to a real conversation 
with your best salesperson.
<ul>
<li>🎤 Tap-to-talk microphone built right into the chat widget</li>
<li>🗣️ Speech-to-text powered by OpenAI Whisper — auto-detects 99+ languages, no setup</li>
<li>🔊 Lifelike spoken replies (OpenAI text-to-speech)</li>
<li>▶️ A real audio player on every voice message — play, pause, and scrub back and forth</li>
<li>📱 Hands-free and accessibility-friendly, perfect for mobile shoppers</li>
<li>📲 Fully responsive widget — on phones the chat opens edge-to-edge (fullscreen) for easy reading and typing, with a prominent minimize control to return to the store</li>
<li>🎚️ One simple toggle to enable — WooCommerce → MaxSellora → Settings → Voice Chat</li>
</ul>
Voice chat is off by default, so you’re always in control. Flip the 
switch whenever you’re ready to give your store a voice.
<h4>👥 Operators-only mode — AI off, humans only</h4>
Sometimes you want every conversation handled by your team — no AI at all. 
With Operators-only mode, new chats skip the AI assistant from the 
first message and go straight to your human operators.
<ul>
<li>🚫 AI never replies while this mode is on</li>
<li>👤 Every new chat starts in the operator queue immediately</li>
<li>🔒 Customers cannot switch back to AI from the widget</li>
<li>🎙️ Voice chat is disabled automatically in this mode</li>
<li>⚙️ One toggle in WooCommerce → MaxSellora → Settings → Features</li>
<li>🔄 Same setting in your MaxSellora dashboard (Settings) — stays in sync with WordPress when connected</li>
</ul>
Operators-only mode is off by default. Enable it when you want live 
support only — for example during a sale, a product launch, or whenever 
your team prefers to handle every shopper personally.
Use it for free, forever: You do not need to buy a paid plan. On the 
free MaxSellora account, enable Operators-only mode and your store gets a 
professional live-chat widget plus operator tools (dashboard inbox, 
Telegram Mini App, Slack, notifications, and handoff controls) without 
consuming AI credits or paying for an AI subscription.
<h4>Plans & Pricing</h4>
<ul>
<li>Demo mode — For testing only. Runs in mock mode on your server; 
no data is sent to the API and no real AI is involved.</li>
<li>Free plan — 10 AI-powered messages included (lifetime total), or 
unlimited human-only live chat when Operators-only mode is enabled 
(AI off). No paid upgrade required for operator-only use.</li>
<li>Paid plans — Higher or unlimited AI message quotas. Manage from 
your dashboard at https://woocommerce.chatbot.shop-aiplugin.com.</li>
</ul>
<h4>Human Operator Support (all plans — free with Operators-only mode)</h4>
Operators can initiate a chat with any customer at any time, or 
customers can request a human at any point. When an AI plan limit 
is reached, the chat is handed off automatically — no customer is 
ever left without support.
With Operators-only mode enabled from day one, you run a complete 
live-support setup on the free plan: storefront chat widget, operator 
inbox, Telegram bot & Mini App, Slack integration, and new-chat email 
alerts — without using AI or buying a paid subscription.
Manage operators, roles, and live conversations from your MaxSellora 
dashboard at https://woocommerce.chatbot.shop-aiplugin.com.
<h4>Telegram operator bot</h4>
Connect your team to the official MaxSellora Telegram bot 
(@MaxSellorabot) so operators can work without keeping the 
dashboard open:
<ul>
<li>Instant alerts when a shopper starts a new chat or requests a human</li>
<li>View the same conversation list and message history as the web inbox</li>
<li>Reply to customers directly from Telegram</li>
<li>Take over a chat from AI or hand it back to AI with inline actions</li>
<li>Link each operator’s Telegram user ID in Operators (dashboard)</li>
</ul>
<h4>Slack operator bot</h4>
If your store runs on Slack, operators can use the same live-chat 
workflow there:
<ul>
<li>Notifications for new chats and human-handoff requests</li>
<li>Browse and open customer conversations from Slack</li>
<li>Send operator replies without leaving Slack</li>
<li>Link each operator’s Slack member ID in Operators (dashboard)</li>
</ul>
Telegram and Slack are optional — the web dashboard inbox always 
works. Configure operator IDs and notification preferences per team 
member in the MaxSellora panel.
<h4>Requirements</h4>
<ul>
<li>WordPress 6.0 or higher</li>
<li>WooCommerce 8.0 or higher</li>
<li>PHP 8.0 or higher</li>
</ul>
<h3>External Services</h3>
This plugin sends data to one external API endpoint.
Endpoint: 
 https://woocommerce.chatbot.shop-aiplugin.com
Data sent: 
* Chat message text 
* Session identifier (stored in browser <code>localStorage</code>) 
* Page URL 
* Visitor IP address 
* Customer name and email (when provided in the guest form or from a logged-in WooCommerce account) 
* Voice recordings — only when Voice Chat is enabled and the visitor records a message; the audio is sent for speech-to-text transcription, and the AI reply text is sent back for text-to-speech 
* WooCommerce product data (title, description, price, stock, SKU, categories, attributes, gallery URLs, language) — sent only when the merchant runs Reindex Products or saves a product
When data is sent: 
* Only when a visitor sends a chat message while the widget is active 
* Only when the merchant manually triggers a product reindex 
* No data is ever sent in Demo mode
Privacy policy: https://shop-aiplugin.com/privacy 
Terms of service: https://shop-aiplugin.com/terms
<h3>Privacy</h3>
<h4>What personal data does this plugin collect?</h4>
The plugin does not store visitor data in your WordPress database. When a visitor uses the chat widget, the following data may be transmitted to <code>https://woocommerce.chatbot.shop-aiplugin.com</code>: chat message text, page URL, visitor IP address, optionally the customer’s name and email (from the guest form or a logged-in WooCommerce account), and a session identifier stored in the browser’s <code>localStorage</code>.
In Demo mode, no data is transmitted anywhere.
<h4>What about WooCommerce product data?</h4>
When the merchant runs Reindex Products (or saves a product while the plugin is connected), the plugin sends WooCommerce product data — title, description, price, stock, SKU, categories, attributes, gallery URLs, and language — to the MaxSellora API so the assistant can answer product questions accurately.
<h4>How do I declare this in my privacy policy?</h4>
The plugin automatically registers a suggested privacy snippet via <code>wp_add_privacy_policy_content()</code>. You can copy it into your site’s privacy policy from Tools → Privacy → Policy Guide. The full upstream policy is at https://shop-aiplugin.com/privacy.
<h4>How do I delete a customer’s chat history?</h4>
The merchant can remove conversations from the MaxSellora dashboard (Conversations → Delete). This covers GDPR right-to-erasure requests. Deactivating the plugin immediately stops all further data transmission.
<h3>License and Legal</h3>
This plugin is licensed under GPLv2 or later and is fully GPL-compatible. The MaxSellora SaaS backend is a proprietary service governed by the Terms of Service at https://shop-aiplugin.com/terms.

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