Libro de Reclamaciones Virtual para Perú. Cumple con INDECOPI, evita multas y gestiona tus reclamos fácilmente.

neurosystems

NeuroSystems Libro de Reclamaciones Peru te ayuda a implementar un Libro de Reclamaciones Virtual en tu sitio WordPress, siguiendo los lineamientos establecidos por INDECOPI de acuerdo con la Ley N° 29571 (Código de Protección y Defensa del Consumidor).
Este plugin está diseñado específicamente para negocios que operan en Perú y necesitan cumplir con las regulaciones de protección al consumidor de manera fácil y profesional.
Main Features
<ul>
<li>Legal Compliance: Form with fields required by INDECOPI regulations</li>
<li>Automatic Code Generation: Creates unique codes for each complaint (e.g., REC-20250102-0001)</li>
<li>Notifications: Sends a receipt to the customer and a notification to the administrator</li>
<li>Management Panel: View, manage and respond to complaints directly from WordPress</li>
<li>Responsive Design: Form adapts to mobile, tablet and desktop devices</li>
<li>Easy Implementation: Use the shortcode <code>[neurlrp_libro_reclamaciones]</code></li>
<li>File Attachments: Allows customers to attach files</li>
<li>Guardian Data: Support for representative information when the consumer is a minor</li>
</ul>
PRO Version
Upgrade to the PRO version for additional features:
<ul>
<li>Email Diagnostics and Logs</li>
<li>Custom Email Configuration (Sender, CC, BCC)</li>
<li>Data Export to CSV/Excel</li>
<li>File Attachments in Responses</li>
<li>Priority Support</li>
<li>License System</li>
</ul>
<a href="https://neurosystems.net.pe/producto/libro-de-reclamaciones-pro/" rel="nofollow ugc">Get PRO Version</a>
Legal Requirement
According to Peruvian Law N° 29571 and Supreme Decree N° 011-2011-PCM, providers selling products or services in Peru through the internet are required to have a Virtual Complaints Book accessible on their website.
Disclaimer of Liability
Please note that this plugin provides a standard template designed to facilitate compliance with general regulations. However, specific legal requirements may vary depending on your business type.
Important: The authors of this plugin are not responsible for the legal compliance of your specific business. We strongly recommend consulting with your legal department or a lawyer to ensure this format meets your company’s specific obligations. This tool is a technical solution to publish the form and manage notifications, but it does not replace professional legal advice.
<h3>External Services</h3>
This plugin connects to an external service for conversion tracking purposes.
Service: NeuroSystems Conversion Tracking API 
Purpose: Tracks when users click the “Get PRO Version” link in the plugin settings page to help us understand upgrade interest. 
Data Sent: Domain name of the WordPress installation 
When: Only when an administrator clicks the PRO upgrade link in the plugin settings 
Endpoint: https://neurosystems.net.pe/wp-json/lrp-license/v1/track-conversion
Privacy & Terms: 
* Privacy Policy: https://neurosystems.net.pe/privacy-policy/ 
* Terms of Service: https://neurosystems.net.pe/terms-of-service/
No personal data or user information is transmitted. Only the domain name is sent for statistical purposes.
<h3>Additional Info</h3>
Developed by NeuroSystems 
Website: https://neurosystems.net.pe 
PRO Version: https://neurosystems.net.pe/producto/libro-de-reclamaciones-pro/

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