Polanger Ticket System is a powerful support ticket system for WooCommerce, designed to help store owners manage customer support directly inside Word …

Polanger

<p>Polanger Ticket System helps you centralize customer communication in a clean, ticket-based system integrated into WooCommerce.</p>
<p>Customers can create and manage tickets directly from their account page, while store owners handle support requests from a structured admin interface with real-time updates and clear workflow control.</p>
<p>Designed for simplicity in the free version and scalability with Pro, Polanger adapts from small stores to growing support teams.</p>
<h4>Core Features (Free Version)</h4>
<ul>
<li>Chat-style ticket messaging interface</li>
<li>Real-time updates without page refresh</li>
<li>Agent collision detection (Agent Lock)</li>
<li>WooCommerce order & product linking</li>
<li>Customizable categories & priorities</li>
<li>Email notifications for tickets and replies</li>
<li>Customer ticket closing option</li>
<li>Auto-close inactive tickets</li>
<li>Maximum active ticket limit per customer</li>
<li>HPOS fully compatible</li>
<li>Fully translatable (i18n ready)</li>
</ul>
<h4>Ticket Management</h4>
<ul>
<li><strong>Create Tickets</strong> – Customers can open tickets from My Account</li>
<li><strong>Track Status</strong> – Open, In Progress, Waiting, Resolved, Closed</li>
<li><strong>Priority Levels</strong> – Custom urgency system</li>
<li><strong>Categories</strong> – Organize and route tickets</li>
<li><strong>Order & Product Context</strong> – Full WooCommerce integration</li>
</ul>
<h4>Chat Interface</h4>
<ul>
<li>Real-time message updates</li>
<li>Chat-style conversation layout</li>
<li>Customer/Admin message separation</li>
<li>Time-based message display</li>
<li>Avatar support</li>
</ul>
<h4>Security & Control</h4>
<ul>
<li>Agent Lock (collision prevention system)</li>
<li>Active viewer tracking (heartbeat)</li>
<li>Auto-remove inactive viewers</li>
<li>Nonce-protected AJAX requests</li>
<li>Role & capability checks</li>
</ul>
<h4>WooCommerce Integration</h4>
<ul>
<li>My Account ticket tab</li>
<li>Order-based ticket context</li>
<li>Product linking</li>
<li>Optional purchase requirement</li>
<li>HPOS support</li>
</ul>
<h4>Developer Friendly</h4>
<ul>
<li>Action & filter hook system</li>
<li>Clean and extendable codebase</li>
<li>Custom database tables</li>
<li>Translation ready</li>
<li>Debug logging support</li>
</ul>
<h4>Language Support</h4>
<p>Polanger Ticket System includes translation template support (.pot) and currently ships with ready .po language files for:</p>
<ul>
<li>Russian (ru_RU) </li>
<li>Chinese – Simplified (zh_CN) </li>
<li>Turkish (tr_TR) </li>
<li>Spanish (es_ES) </li>
<li>French (fr_FR) </li>
<li>German (de_DE) </li>
<li>Arabic (ar) </li>
<li>Portuguese (pt_PT) </li>
<li>Hindi (hi_IN) </li>
<li>Japanese (ja) </li>
<li>Italian (it_IT) </li>
</ul>
<p>You can extend or refine translations with any PO editor by using the files in the /languages directory.</p>
<h4>Pro Version</h4>
<p>The Pro version transforms Polanger into a full support operations system with modular addons and advanced team workflows.</p>
<h4>Pro Highlights</h4>
<ul>
<li>Frontend <strong>Support Panel</strong> for agents (no wp-admin required)</li>
<li>Real-time team collaboration tools</li>
<li>Advanced analytics & reporting</li>
<li>Modular addon architecture</li>
<li>Internal communication layer (Operations Desk)</li>
<li>Department-based team structure</li>
<li>Extendable developer platform</li>
</ul>
<p><strong>Support Panel (Core Pro Feature)</strong><br />
A complete frontend support workspace for agents.</p>
<p>Manage tickets, reply in real time, claim ownership, view customer/order data, and collaborate with your team — all without entering the WordPress admin panel.</p>
<p><strong>Agent 360</strong><br />
Advanced agent analytics including performance score, workload insights, and activity tracking.</p>
<p><strong>Agent Invite</strong><br />
Invite other agents into a ticket without transferring ownership. Designed for collaboration without breaking workflow control.</p>
<p><strong>Departments</strong><br />
Organize agents into teams and route collaboration more efficiently.</p>
<p><strong>Operations Desk</strong><br />
Internal communication layer for agents and managers.</p>
<p>Coordinate actions, escalate issues, and manage operations in real time without leaving the support environment.</p>
<p><strong>SLA Management</strong><br />
Track response and resolution times with working hours, pause logic, and breach detection.</p>
<p><strong>Auto Assignment</strong><br />
Automatically assign tickets using smart distribution strategies.</p>
<p><strong>Canned Responses</strong><br />
Reusable replies with dynamic placeholders and shortcuts.</p>
<p><strong>File Attachments</strong><br />
Secure file uploads with drag & drop and validation controls.</p>
<p><strong>Analytics Dashboard</strong><br />
Real-time insights into tickets, agents, SLA, and performance.</p>
<p><strong>Developer Platform (Addon System)</strong><br />
Build and integrate custom addons as standalone plugins.</p>
<p>Extend the system safely using hooks and modular architecture without modifying core files.</p>
<p>More information:</p>
<ul>
<li><a href="https://polanger.com/product/polanger-ticket-system-for-woocommerce/" rel="nofollow ugc">Pro Version</a></li>
<li><a href="https://polanger.com/polanger-ticket-for-woocommerce/" rel="nofollow ugc">Live Demo</a></li>
<li><a href="https://polanger.com/polanger-ticket-for-woocommerce/docs/" rel="nofollow ugc">Documentation</a></li>
<li><a href="https://polanger.com/polanger-ticket-for-woocommerce/developer/" rel="nofollow ugc">Developer</a></li>
</ul>


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