AJAX-powered report management for e-commerce orders, products, and courses. Rate limiting, order auto-linking, and admin dashboard widget included.

M Farhan Hamim

PSBDx

atwfarhan

PSBDx Smart Report Management gives your customers a clean, fast way to report issues directly from your site â€” no page reloads, no clunky forms, no leaving the page.
Reports are submitted via AJAX and stored in a dedicated admin interface, where your team can track statuses and update them. An admin dashboard widget gives you an at-a-glance overview at all times.
Key Features
<ul>
<li>AJAX-powered modal report form â€” no page reload</li>
<li>Mobile-first responsive design with iOS safe-area support</li>
<li>Reporter identity collected server-side from WordPress session (name and email are never editable by users)</li>
<li>Admin toggle to show or hide the reporter identity card in the form</li>
<li>Per-form cooldown / rate limiting (enforced on both frontend and server)</li>
<li>E-commerce order auto-link â€” reports from order pages are automatically linked to the order in the admin</li>
<li>Admin dashboard widget with live status counts and recent reports</li>
<li>Fully configurable report reasons (comma-separated, “Other” always appended)</li>
<li>Optional extra fields (e.g. Transaction ID, Coupon Code)</li>
<li>Configurable contact field with required/optional toggle</li>
<li>Five report statuses with colour-coded badges (Processing, Contacting, Waiting, Solved, Failed)</li>
<li>Admin list table columns: Reporter (with avatar), Linked Order, Status, Reported Item</li>
<li>Shortcodes: <code>[psbdx_report id="X"]</code> and <code>[psbdx_user_reports]</code></li>
<li>HPOS (High-Performance Order Storage) compatible</li>
<li>LearnPress course, lesson, and quiz pages supported</li>
<li>Auto-display on all products/courses or assign a form per-item</li>
</ul>
Shortcodes
<pre><code>[psbdx_report id="X"]
</code></pre>
Display a report button and modal form. Replace X with the Report Form post ID shown in the Shortcode box.
<pre><code>[psbdx_user_reports]
</code></pre>
Display a paginated table of the currently logged-in user’s report history.
<h3>Upcoming Features</h3>
The following features are planned for future releases:
<ul>
<li>Email Notifications â€” Notify the admin on new submissions, and send a confirmation email to the reporter.</li>
<li>Status Change Emails â€” Email the reporter automatically when their report status is updated.</li>
<li>CSV Export â€” Export all report logs as a CSV file from the admin screen.</li>
<li>File / Screenshot Attachment â€” Let users attach a screenshot or file to their report.</li>
<li>Internal Admin Notes â€” Private notes on each report log, visible only to admins.</li>
<li>Report Categories / Tags â€” Organise reports with WordPress taxonomies for easier filtering.</li>
<li>Guest Email Verification â€” Allow non-logged-in users to submit with email verification before saving.</li>
<li>Duplicate Detection â€” Alert admins when a new report closely matches an existing open one.</li>
<li>Report Priority Levels â€” Assign Low / Medium / High / Critical priority to reports.</li>
<li>REST API Endpoints â€” Query and manage reports programmatically via the WordPress REST API.</li>
</ul>

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