Detect customers who refuse COD parcels. Score return risk, flag risky orders, and stop losses from refused cash-on-delivery deliveries.

TonioWeb

Refused Parcel Detector is an essential tool for any WooCommerce store that offers cash-on-delivery (COD) payment. The plugin automatically analyzes your order history and identifies customers who have a pattern of refusing or returning parcels.
Statistics show that a single refused parcel can wipe out the profit from 3-4 successfully completed orders due to round-trip shipping costs. Refused Parcel Detector gives you full visibility into these losses directly in your admin panel.
<h4>Key Benefits</h4>
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Financial Dashboard: A modern control panel shows your total monetary losses from returns and failed deliveries, your store-wide return rate percentage, and the total number of risky customers — all calculated automatically from your existing WooCommerce orders.
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Risky Customers Table: A paginated table lists every customer who has had at least one failure, sorted by number of incidents. Each row shows email, total orders, returns/failures, risk score (%), and a recommendation — so you always know who to watch before you ship.
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COD Risk Alerts: Customers with a risk score above 35% are automatically flagged with a “Card Required” warning directly in your dashboard — a clear signal to manually require card payment, call the customer to confirm, or hold the order before shipping. Stop losing money on refused parcels before they ever leave your warehouse. (Full automatic COD blocking at checkout available in Pro.)
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Risk Badge on Orders List: A color-coded “Return Risk” column is added to the WooCommerce orders list (green / orange / red). Spot high-risk orders instantly before processing or dispatching.
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Order Detail Risk Profile: Open any individual order and see the customer’s full risk profile directly in the billing section — score percentage, risk level, number of past failures, and total orders placed.
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Risky Customers Filter: A dropdown on the orders list lets you instantly display only orders from customers with a history of failures. Select “Risky customers only” and click Filter — works with both standard WooCommerce and HPOS.
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Admin Dashboard Widget: A summary widget on the WordPress home screen shows your three key stats at a glance every time you log in. Move or hide it via Screen Options.
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Automatic Order Note: When a customer with a return history places an order, a private note is automatically added to that order — visible in the order timeline to admins only. Shows the risk score, level, and number of past failures. Works immediately, no configuration required.
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Phone Detection: The plugin cross-references both billing email and billing phone when calculating a customer’s score. If a customer places a new order with a different email but the same phone number, their risk history is still detected correctly.
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Zero Configuration: Install, activate, and the data is immediately available. The plugin reads directly from your existing WooCommerce orders — no import, no cron job, no setup required.
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HPOS Compatible: Fully compatible with WooCommerce High-Performance Order Storage (WooCommerce 7.1+) and standard post-based storage. Detection is automatic.
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