AI chatbot for WooCommerce: cart-aware shopping, verified order tracking, smart lead capture, revenue analytics. GDPR-ready. Free forever.

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Trill AI Product Chat for WooCommerce — the AI shopping assistant that turns chat into measurable revenue.
Trill AI Chat Lite adds a friendly, store-aware AI chat to your WooCommerce site in under 5 minutes. Robin — the AI assistant — answers shoppers in natural language using your real catalogue, your real page content, the current cart, and verified order data. The merchant gets a dashboard that proves revenue from chat. Free forever, open source, GDPR-ready.
<h4>New in 2.1 — make the widget yours</h4>
<ul>
<li>Full appearance control. New Settings → Appearance tab: 7-colour palette, 4 corner positions, width / height / corner radius sliders, custom assistant name, custom avatar from your media library, and a curated font picker — with a live preview that updates as you type.</li>
<li>Expandable chat on desktop. Shoppers can grow the chat window with one click for longer conversations.</li>
<li>Two launcher styles. Keep the floating Trill logo or switch to a classic round chat bubble tinted with your brand colour.</li>
</ul>
<h4>New in 2.0 — five user-facing features</h4>
<ul>
<li>Page content indexing. Robin reads your FAQ, shipping, returns, contact and policy pages and answers questions about them — not just products. Pick which pages to index from the Settings → Content tab.</li>
<li>Cart-aware shopping assistant. Robin sees the current basket on every message. Answers “what’s in my cart”, “what’s my total”, “help me checkout” and recommends products that complement what is already added.</li>
<li>Verified order tracking. “Where’s my order?” answered safely. Identity is verified by WordPress login or by matching the email used at checkout before any order detail is shared. No leaks.</li>
<li>Smart lead capture. When a product is out of stock or a shopper hesitates on price, Robin offers to take their email — with explicit, audited consent. Manage every lead from a dedicated Trill Chat → Leads admin page with CSV export.</li>
<li>Revenue analytics dashboard. Four KPI cards on the Trill Chat dashboard: chats started, orders completed, orders attributed to chat, revenue from chat. Choose 7 / 30 / 90 day windows. Prove ROI at a glance.</li>
</ul>
Plus GDPR conversation management wired into WordPress’s native Tools → Personal Data flow: DSAR export, right-to-erasure, configurable retention, audited consent snapshots. No IP addresses are ever persisted.
<h4>Why store owners pick Trill AI Chat over generic AI plugins</h4>
<ul>
<li>WooCommerce-native, not bolted on. Understands products, variations, stock, categories, carts and orders out of the box — every code path is designed for e-commerce.</li>
<li>5-minute install. No API keys. No external account signup — your WordPress admin is the only login you need.</li>
<li>Reads your real catalogue + your real pages. Real-time product search and page content indexing. Robin can answer “do you have red dresses?” and “what’s your return policy?” from the same conversation.</li>
<li>Knows the cart. Robin sees what shoppers already added and helps them checkout instead of forgetting state.</li>
<li>Privacy-first order lookup. Identity verified before any order detail is shared. WordPress login for registered customers, email-match for guests, silent fall-through on mismatch.</li>
<li>Revenue attribution built in. Orders placed within 24h of a chat are tagged as “from chat” and surface on the dashboard with attributed revenue.</li>
<li>Managed AI, predictable cost. Generous monthly conversation allowance on Trill Cloud. Track usage from the admin dashboard. No OpenAI account required.</li>
<li>Topic-safe. Built-in guardrails auto-generated from your store metadata keep conversations about shopping, politely declining homework, code generation, medical or legal advice.</li>
<li>Prompt-injection-protected. The assistant will not reveal system instructions or adopt different personas.</li>
<li>GDPR-ready. UK-registered company (Greensolutions Pioneers Limited, Companies House 15693716). HTTPS end-to-end. Chat data is never used to train AI models. DSAR + erasure via WP Privacy Tools.</li>
<li>Fast. Sub-second responses on typical product questions.</li>
</ul>
<h4>What Lite includes (free, forever)</h4>
<ul>
<li>AI shopping assistant widget on every page of your store</li>
<li>Page content indexing for FAQ, shipping, returns, contact and policy pages</li>
<li>Cart-aware chat that sees the current basket and guides to checkout</li>
<li>Verified order tracking with login or email-match identity check</li>
<li>Smart lead capture for out-of-stock and price-drop opt-ins, with audited consent</li>
<li>Revenue analytics dashboard — orders and revenue attributed to chat, 7/30/90-day windows</li>
<li>GDPR conversation management — DSAR + erasure via WP Privacy Tools, configurable retention</li>
<li>Real-time product search across your WooCommerce catalogue</li>
<li>Interactive product cards with one-click AJAX add-to-cart</li>
<li>Natural language understanding — over 50 shopping phrases recognised</li>
<li>Smart English de-pluralisation (“t-shirts” → “T-Shirt”, “accessories” → “Accessory”)</li>
<li>Topic enforcement and prompt-injection protection (guardrails)</li>
<li>Generous monthly managed conversation quota on Trill Cloud (tracked in dashboard)</li>
<li>Customisable widget colour, position, welcome message, starter chips, privacy notice</li>
<li>WordPress 6.0+ and WooCommerce 8.0+ compatible</li>
<li>HPOS (High-Performance Order Storage) compatible</li>
<li>Shortcode <code>[trill_chat]</code> for embedding the chat trigger on any page or post</li>
<li>Translation-ready with <code>.pot</code> file (works with Loco Translate, WPML and similar)</li>
<li>WordPress 7.0 Abilities API integration (optional) — exposes product search, store context, and conversation summary to AI agents and MCP adapters</li>
</ul>
<h4>Built for WooCommerce, by a UK SME</h4>
Trill AI is built by Greensolutions Pioneers Limited, a UK-registered company (Companies House 15693716). We focus exclusively on AI products for WooCommerce — not a generic chatbot with a Woo plugin bolted on.
If you’re a UK, US or EU store owner looking for AI chat that respects your data, your time and your budget, we’d love to hear what you think.
Read more on our blog:
<ul>
<li><a href="https://trillai.io/complete-guide-ai-chat-woocommerce/" rel="nofollow ugc">Complete guide to AI chat for WooCommerce</a></li>
<li><a href="https://trillai.io/reduce-woocommerce-support-tickets-ai/" rel="nofollow ugc">Reduce WooCommerce support tickets with AI</a></li>
<li><a href="https://trillai.io/woocommerce-ai-chat-vs-live-chat/" rel="nofollow ugc">WooCommerce AI chat vs live chat</a></li>
</ul>
<h4>Developer-friendly</h4>
Clean PSR-4 architecture, WordPress coding standards, filter hooks for customisation (<code>trcl_localize_script_data</code>), and debug logging via <code>WP_DEBUG</code>. No Composer dependencies, no external JavaScript libraries.
<h3>External Services</h3>
This plugin relies on the Trill AI API (<code>https://api.trillai.io</code>) as its 
sole AI processing back-end. The service is required for the plugin to function.
What data is sent and when:
<ul>
<li>When a store visitor sends a chat message, the message text and relevant 
WooCommerce product context (names, prices, descriptions) are transmitted to 
the Trill AI API over HTTPS for AI processing.</li>
<li>The API also enforces per-site usage limits server-side (no local trialware).</li>
</ul>
Service links:
<ul>
<li>Service URL: https://api.trillai.io</li>
<li>Terms of Service: https://trillai.io/terms/</li>
<li>Privacy Policy: https://trillai.io/privacy/</li>
</ul>
No personal visitor data is collected or stored by the external service beyond 
what is strictly necessary to process the individual chat message. Messages are 
not used for training AI models.

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