Providing Video solutions  for the web users. Using this solution, a web user can initiate a video call request to the Cisco Contact Center Express (U …

hashmatkhan

<p>Providing Video solutions  for the web users. Using this solution, a web user can initiate a video call request to the Cisco Contact Center Express (UCCX) and Enterprise (CCE) during a web chat session of Expertflow Hybrid Chat solution.This module is a simple click to dial service which connects customers from website to cisco contact center agent through a realtime call.<br />
The customers will have to fill certain details before initiating a call. This information include Name, Email, Phone Number, Problem Message), if all the infromation is provided then the module starts initiating call.</p>
<h4>Communication Flow</h4>
<ol>
<li>A web user wants to connect  to Cisco Contact Center agent  via WebRTC  Video without having to download or install any software </li>
<li>This user request  will initiate a call from Customer WebRTC to Cisco Call Center agent</li>
<li>This WebRTC is converted by Expertflow’s WebRTC -SIP gateway to a SIP call, Which is then  routed to Cisco Cubes/Gateway from where the routing will be handled by the Cisco end.</li>
<li>The initiating web user will be asked to allow system resources (mic, camera) access from his WebRTC capable  web browser</li>
<li>Upon access grant, the video call will be started.<br />
The call is encrypted via WebRTC from the customer’s browser to the EF WebRTC-SIP gateway, and from the gateway to Cisco CUBE using SIP with TLS.</li>
</ol>
<h4>Solution Prerequsites</h4>
<p><a href="https://docs.expertflow.com/wts/solution-reference/?utm_gen=wp-mkt" rel="nofollow ugc">This is the link</a> where you can find complete details of the solution including all hardware and software<br />
prerequsites, TLS and port utilization requirements for the installation and connectivity with internal and external components.</p>
<h4>Integration on Website</h4>
<p>Expertflow will provide the JS/HTML link to the website owner, which they need to add in the website header.  Expertflow will also provide the sample HTML  page that can be used as a reference for the website owner/developer.</p>
<h4>Setting UP a Video Call</h4>
<p>For setting up a video conferencing system , We have a  Debian server running the latest stable FreeSWITCH build, IP phones( Zoiper/ Jabber) and Cisco SX  set .</p>
<p>The default port5,060,506,150,805,081</p>
<ul>
<li>codec,H.261 Video (passthru),mod_h26x</li>
<li>codec,H.263 Video (passthru),mod_h26x</li>
<li>codec,H.263+ Video (passthru),mod_h26x</li>
<li>codec,H.263++ Video (passthru),mod_h26x</li>
<li>codec,H.264 Video (passthru),mod_h26x</li>
</ul>
<h4>Deployment Guide</h4>
<p>For the smooth installation of the plugin please follow the steps explained on the <a href="https://docs.expertflow.com/wts/webrtc-sip-wordpress-plugin-deployment-guide/?utm_gen=wp-mkt" rel="nofollow ugc">Deployment Guide</a>.</p>
<h4>Forum for Queries Related to Solution</h4>
<p>We have also a public forum where you can find the responses and discussions on previous queries and you can also participate or intiate the discussion. Forum can be accessed <a href="https://forum.expertflow.com/?utm_gen=wp-mkt" rel="nofollow ugc">here</a>.</p>
<p><a href="https://docs.expertflow.com/wts/?utm_gen=wp-mkt" rel="nofollow ugc"> This is the documentation link</a> where you can find complete latest details and updates of the product.</p>


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