Add WooCommerce cancel order and return request workflows with reasons, time limits, approvals, and email notifications.

YoOhw Studio

B.Ng

<p>Order Cancellation & Returns for WooCommerce helps store owners add a clear customer self-service workflow for WooCommerce order cancellation and return requests. Customers can request to cancel an eligible order or submit a whole-order return request from their account/order details page, while store managers control allowed statuses, request reasons, time limits, approvals, and email notifications.</p>
<p>Use this plugin when you want fewer manual support messages and a more organized way to handle cancellation requests, return requests, refund review steps, and request history inside WooCommerce.</p>
<p><a href="https://yoohw.com/product/woocommerce-advanced-order-manager/" rel="nofollow ugc">Premium upgrade</a> | <a href="https://docs.yoohw.com/category/woocommerce-advanced-order-manager/" rel="nofollow ugc">Documentation</a> | <a href="https://yoohw.com/support/" rel="nofollow ugc">Support</a> | <a href="https://sandbox.yoohw.com/demo/wcocr_demo.html" rel="nofollow ugc">Demo</a></p>
<h4>Key features</h4>
<ul>
<li>Add a WooCommerce cancel order button for eligible customer orders.</li>
<li>Add a WooCommerce return request button for eligible customer orders.</li>
<li>Collect preset cancellation and return reasons.</li>
<li>Let customers type an “Other reason” when preset reasons do not fit.</li>
<li>Choose which WooCommerce order statuses allow cancellation requests.</li>
<li>Choose which WooCommerce order status allows return requests.</li>
<li>Set cancellation and return time limits.</li>
<li>Require admin approval before a cancellation or return is processed.</li>
<li>Register pending cancellation and pending return request statuses.</li>
<li>Send store manager email notifications for new requests.</li>
<li>Send customer email notifications when requests are approved or rejected.</li>
<li>Save request notes and reasons in the WooCommerce order timeline.</li>
<li>Configure settings under WooCommerce > Settings > Orders.</li>
</ul>
<h4>How it works</h4>
<ol>
<li>The store owner enables cancellation, returns, or both from WooCommerce settings.</li>
<li>The store owner selects eligible order statuses, reasons, time limits, and approval rules.</li>
<li>Customers see a cancel or return button only when the order matches those rules.</li>
<li>Customers submit a request with a reason.</li>
<li>The plugin saves the request, updates the order status, adds an order note, and sends the configured email notification.</li>
<li>Store managers can approve or reject requests from the WooCommerce order screen.</li>
</ol>
<h4>Best fit for the free version</h4>
<p>The free version is designed for stores that need whole-order cancellation requests and whole-order return requests. It is a good fit when you want to collect reasons, review requests before changing order status, and notify customers without building a custom WooCommerce workflow.</p>
<h4>Premium upgrade: WooCommerce Advanced Order Manager</h4>
<p>WooCommerce Advanced Order Manager extends the free cancellation and return workflow into a broader order management toolkit.</p>
<p>Premium features include:</p>
<ul>
<li>Customer-facing cancellation and return notices.</li>
<li>Cancel order and return items buttons inside customer emails.</li>
<li>Configurable approval and rejection statuses.</li>
<li>Shop manager permissions for cancellation and return request handling.</li>
<li>Item-level return requests with product and quantity selection.</li>
<li>Return resolution choices such as refund, exchange, or store credit.</li>
<li>Return attachment uploads with file count, file type, and required-file controls.</li>
<li>Rules to disable returns for orders containing only virtual products.</li>
<li>Reorder / Order Again availability controls beyond the default Completed status.</li>
<li>Custom WooCommerce order statuses with labels, colors, ordering, emails, and bulk actions.</li>
<li>Popup appearance customization for borders, radius, shadows, colors, and buttons.</li>
</ul>
<p>Premium functionality is delivered by the separate WooCommerce Advanced Order Manager plugin. The free plugin shows contextual upgrade links inside its settings; premium controls are not fetched remotely or displayed as disabled settings.</p>
<p><a href="https://yoohw.com/product/woocommerce-advanced-order-manager/" rel="nofollow ugc">Explore the premium version</a></p>
<h4>Privacy and external services</h4>
<p>The core cancellation and return features run on your WordPress/WooCommerce site. This plugin does not automatically send store, order, customer, or site data to an external service for cancellation or return processing.</p>
<p>On first plugin activation, the plugin sends the site admin email, WooCommerce order notification recipients, site URL, store country, plugin name, and plugin version once to <code>https://yoexpress.top/wp-json/yo-pr/v1/email-subscriptions</code>. This service is used by YoOhw Studio for product updates and support follow-up.</p>
<p>The settings screen and readme include links to documentation, support, demo, and premium upgrade pages. Those links are opened only when an administrator clicks them.</p>


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