Empower your customers with the ability to cancel and return their orders seamlessly on your WooCommerce site.

seelinc

Seel Worry-Free Purchase

Automate returns/exchanges and protect orders with real-time tracking and comprehensive coverage.

sovratecdev

Sovratec Return & Exchange

Manage WooCommerce customer order return and exchange request.

YoOhw Studio

B.Ng

<p>Order Cancellation & Returns for WooCommerce is a plugin for order cancellation and return requests. Allows WooCommerce customers to easily cancel orders or request returns from their account, with admin approval workflow and email notifications.</p>
<p><a href="https://yoohw.com/product/woocommerce-advanced-order-manager/" rel="nofollow ugc">Premium version</a> | <a href="https://yoohw.com/docs/category/woocommerce-cancel-return-orders/" rel="nofollow ugc">Documentation</a> | <a href="https://yoohw.com/support/" rel="nofollow ugc">Support</a>  | <a href="https://sandbox.yoohw.com/demo/wcocr_demo.html" rel="nofollow ugc">Demo</a></p>
<h3>Features</h3>
<h3>Cancellation Requests (Basic Workflow)</h3>
<ul>
<li>Allow customers to submit cancellation requests directly from the <strong>Order Details</strong> page.</li>
<li>Define which order statuses allow cancellation.</li>
<li>Add preset cancellation reasons (one per line) or allow custom input.</li>
<li>Set a time limit after purchase for when cancellation is available.</li>
<li>Optional approval workflow before an order is cancelled.</li>
</ul>
<h3>Return Requests (Basic Workflow)</h3>
<ul>
<li>Allow customers to submit return requests from their account.</li>
<li>Select the order status that enables return requests.</li>
<li>Provide predefined return reasons.</li>
<li>Set a return request time limit.</li>
<li>Optional approval system for return requests.</li>
</ul>
<h3>Customer-Friendly Experience</h3>
<ul>
<li>Simple and intuitive request form.</li>
<li>Action buttons displayed directly on eligible orders.</li>
<li>Clear confirmation and structured communication during the request process.</li>
</ul>
<h3>Email Notifications</h3>
<ul>
<li>Notify store managers when a cancellation or return request is submitted.</li>
<li>Notify customers when their request is approved or rejected.</li>
</ul>
<h3>Admin Control</h3>
<ul>
<li>Manage cancellation and return settings from <strong>WooCommerce <span aria-hidden="true" class="wp-exclude-emoji">→</span> Settings <span aria-hidden="true" class="wp-exclude-emoji">→</span> Orders</strong>.</li>
<li>Approve or reject requests directly from the order page.</li>
<li>Maintain a structured request workflow.</li>
</ul>
<h3>Premium Features</h3>
<p>Upgrade to <strong>WooCommerce Advanced Order Manager</strong> to unlock a complete order-adjustment workflow—cancellations, returns, reorder controls, custom statuses, and full UI customization.</p>
<h3>Cancellation – Customer Actions</h3>
<ul>
<li>Allowed statuses for cancellation.</li>
<li>Preset cancellation reasons.</li>
<li>Configurable time limit for cancellation requests.</li>
<li>Cancellation notice added to order adjustment activity log.</li>
<li>Add “Cancel order” button inside customer emails.</li>
</ul>
<h3>Cancellation – Store Manager Actions</h3>
<ul>
<li>Configure approval and rejection order statuses.</li>
<li>Set customer-facing approval/rejection notices.</li>
<li>Allow shop managers to cancel orders with a visible reason.</li>
<li>Grant cancellation management permission to the Shop Manager role.</li>
</ul>
<h3>Returns – Customer Actions</h3>
<ul>
<li>Choose which order status enables return requests.</li>
<li>Allow item-level return (specific products and quantities).</li>
<li>Preset return reasons.</li>
<li>Configurable return time limit.</li>
<li>Display return notice inside the request form.</li>
<li>Enable selectable return resolution choices (Refund / Exchange / Store credit).</li>
<li>Disable returns automatically for orders containing only virtual products.</li>
<li>Add “Return items” button inside customer emails.</li>
</ul>
<h3>Return Attachments</h3>
<ul>
<li>Configure maximum number of files.</li>
<li>Restrict allowed file types.</li>
<li>Make attachments required if needed.</li>
</ul>
<h3>Returns – Store Manager Actions</h3>
<ul>
<li>Set order status applied after return approval.</li>
<li>Log approval and rejection notices into order activity.</li>
<li>Allow Shop Manager role to manage return requests.</li>
</ul>
<h3>Reorder & Order Again</h3>
<ul>
<li>Extend the “Reorder” / “Order Again” button to additional order statuses beyond WooCommerce default “Completed”.</li>
</ul>
<h3>Order Status Workflow Builder</h3>
<ul>
<li>Add unlimited custom order statuses.</li>
<li>Reorder status positions.</li>
<li>Edit status labels and badge colors.</li>
<li>Configure custom status options and notes.</li>
</ul>
<h3>Appearance Customization</h3>
<ul>
<li>Customize popup modal borders, radius, colors, shadows, and buttons.</li>
<li>Live preview design changes.</li>
</ul>
<p><a href="https://yoohw.com/product/woocommerce-advanced-order-manager/" rel="nofollow ugc">Explore WooCommerce Advanced Order Manager</a></p>
<h3>Plugin Integrations</h3>
<ul>
<li><a href="https://yoohw.com/product/woocommerce-advanced-order-actions/" rel="nofollow ugc">WooCommerce Advanced Order Actions</a>: Automatically split orders when customers request returns for specific items or quantities, ensuring accurate inventory and workflow management.</li>
</ul>


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