WC Rest API extension for Returnado system and widget interface providing order returning functionality. Includes…

Wetail

<p>Returnado is your complete returns handling system that gives your WooCommerce store a top-of-the-line returns system, completely automated and digitalized. It provides your customers with an intuitive interface to return, request exchange, create a complaint or get help with their return.</p>
<p>The platform is optimized to create re-conversion, meaning enabling the customer to use their return value to buy new items in your store, or request a store-credit instead of a refund.</p>
<p>The system uses native WooCommerce functionality, your other plugins working with native WooCommerce functionality should work as before. Approve and execute refunds, exchanges and complaints with the click of a button and all your administration is done!</p>
<p>In short, happier customers, saves you money and generates more revenue!</p>
<h3>Technical description</h3>
<p>Returnado is your complete returns handling system that enriches your WooCommerce store with several powerful features designed to increase your profitability. It does so by supplying your customers with a better more intuitive returns experience, automates your return-flow and generates new sales by optimizing towards re-conversion.</p>
<p>Returnado provides, amongst others:</p>
<ol>
<li>A complete returns handling system – Fully integrated to WooCommerce</li>
<li>Store-credit capabilities</li>
<li>The ability for customers to order exchanges</li>
<li>“1-click returns handling” of exchanges, refunds, store-credits and complaints</li>
<li>Automatic refunds to all major payment gateways (e.g. PayPal, Klarna, Stripe)</li>
<li>A mini “My Orders” page where your customers will get an overview over their ordered items.</li>
<li>Multi-currency support</li>
<li>Multi-language support</li>
</ol>
<p>To be compatible with as many WooCommerce merchants as possible we’ve followed standard WooCommerce praxis and as far as possible, interact with WooCommerce native functionality.</p>
<h4>How Returnado interacts with WooCommerce</h4>
<p>When you first install and activate the plugin, we start syncing all sale orders made after plugin has been activated. Returnado collects basic order-, product-, and basic customer info to be able to.</p>
<ol>
<li>Allow customers to “log in” to Returnado by entering email address only</li>
<li>Show orders and items customer has ordered from merchant</li>
<li>Offer recommendations, exchanges and replacement products</li>
</ol>
<p>Only sales orders made after plugin has been activated will be return-able in Returnado.</p>
<p>Return information, including refund- and exchange information is sent from Returnado to WooCommerce when return has been approved by the merchant. No refund, or exchange order is final until you as a merchant has approved the return.</p>
<h4>Typical flow</h4>
<ol>
<li>Customer wants to return product.</li>
<li>They enter your store at STORENAME.com/RETURNS and enters their email in embedded Returnado iframe</li>
<li>Customer gets access to their order history, and selects if they want to cancel purchase, order an exchange, request refund, or create a complaint.</li>
<li>If customer selects to exchange product, a preliminary order is created in WooCommerce, to reserve stock.</li>
<li>“Return registered” confirmation is emailed to customer.</li>
<li>Return appears in Returnado Admin, merchant approves return and exchange.</li>
<li>Order in WooCommerce is turned in to final order, and “Return handled” confirmation is sent to customer through email.</li>
</ol>


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