Add a legally compliant EU withdrawal button to your WooCommerce store. It allows customers to exercise their 14-day right of withdrawal online.

WebToffee

From June 19, 2026, EU Directive 2023/2673 requires every online store selling to EU consumers to provide a clear, easily accessible online withdrawal function. Customers must be able to cancel a purchase digitally — just as easily as they placed the order.
EU Withdrawal Button for WooCommerce by WebToffee makes it straightforward to comply. The plugin adds a withdrawal button to the customer’s My Account orders page, a guided withdrawal form, a two-step confirmation flow, and a dedicated admin dashboard to manage all incoming requests.
No coding required. Works right out of the box.
<h4>What the plugin does</h4>
For your customers:
<ul>
<li>A “Request Withdrawal” button appears directly on the My Account orders list — visible only during the active withdrawal period</li>
<li>Customers can select which items to withdraw (full order or individual products)</li>
<li>A simple form collects their name, email, and an optional reason</li>
<li>A confirmation step prevents accidental submissions (“Are you sure you want to submit this withdrawal request?”)</li>
<li>Customers receive an email confirmation once the request is submitted</li>
</ul>
For you as the store admin:
<ul>
<li>A clean Withdrawals dashboard under WooCommerce > Withdrawals shows all requests at a glance</li>
<li>At-a-glance stats: open requests and approvals over the last 30 days</li>
<li>Filter requests by status, date range, or order number</li>
<li>View full request details — order info, customer email, request type, reason, and a complete activity log</li>
<li>Approve or reject requests with one click</li>
<li>Configure who receives admin withdrawal notification emails — defaults to your store email, with support for multiple recipients</li>
</ul>
<h4>Key features</h4>
<ul>
<li>Withdrawal button on the orders page — visible to customers within the configured withdrawal window</li>
<li>Partial withdrawal support — customers can withdraw individual items instead of the entire order</li>
<li>Two-step confirmation flow — meets the directive’s requirement to confirm the customer’s intent</li>
<li>Dedicated admin dashboard — manage, filter, approve, or reject all withdrawal requests in one place</li>
<li>Automatic footer link — optionally embed a withdrawal link in your store footer to meet visibility requirements</li>
<li>Configurable withdrawal period — set the window to 2, 7, 14, or 30 days (EU standard is 14 days)</li>
<li>Product exclusions — exclude by product type, entire categories, or specific individual products</li>
<li>Admin notification recipients — choose one or more email addresses to receive new withdrawal request alerts (store email added by default)</li>
<li>Order status automation — automatically update order status when a request is submitted or approved</li>
<li>Reason field — optionally require customers to provide a reason when submitting a request</li>
<li>Display scope control — show the withdrawal form globally or limit it to WooCommerce pages only</li>
<li>Data management — optionally delete all plugin data on uninstall</li>
</ul>
<h4>Why this matters</h4>
Under <a href="https://eur-lex.europa.eu/eli/dir/2023/2673/oj/eng" rel="nofollow ugc">EU Directive 2023/2673</a>, any business that lets EU consumers sign up for or purchase something online must also let them cancel online — through the same website or app. Simply hiding a withdrawal form in a footer PDF or asking customers to email you is no longer sufficient.
The directive specifically requires:
<ul>
<li>A withdrawal function that is prominently displayed and continuously available during the withdrawal period</li>
<li>The function must be clearly labelled (e.g. “Withdraw from contract here” or similar)</li>
<li>A two-step confirmation to prevent accidental withdrawals</li>
<li>An acknowledgement of receipt sent to the customer on a durable medium (e.g. email)</li>
</ul>
This plugin implements all of the above.
<h4>Getting started</h4>
For a complete walkthrough, see the <a href="https://www.webtoffee.com/docs/woocommerce-eu-withdrawal/how-to-setup-woocommerce-order-withdrawal-button-to-comply-with-eu-directives/" rel="nofollow ugc">setup guide</a>.
<ol>
<li>Install and activate the plugin</li>
<li>Go to WooCommerce > Withdrawals > Settings to configure your preferences</li>
<li>Set your withdrawal page, period, and footer link options</li>
<li>Publish the withdrawal page (created automatically as a draft on installation)</li>
<li>Test the flow by placing a test order and using the Request Withdrawal button</li>
</ol>
<h4>Support</h4>
For questions or assistance, visit our <a href="https://wordpress.org/support/plugin/wt-eu-withdrawal-button/" rel="ugc">support page</a>.

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