Konrad Jarosiński

Transform your website into a customer engagement powerhouse with 5chat – the world’s fastest live chat platform. Built for performance-conscious businesses, 5chat delivers professional customer support without compromising your site’s speed.
🚀 Lightning-Fast Performance: 
* Loads in under 50ms – Preserves your Core Web Vitals 
* <15KB bundle size – Minimal impact on page load times 
* Asynchronous loading – Never blocks your website’s rendering 
* Performance-first design – Built for speed from the ground up
🤖 AI-Powered Features: 
* Smart conversation tagging – Automatically categorizes chats 
* Intelligent conversation summaries – Get quick overviews of customer interactions 
* Visitor insights – Rich user context attached to every conversation 
* Natural messaging experience – Feels like messaging a friend
⚡ WordPress Integration: 
* One-click setup – Just paste your Website Token and you’re live 
* Real-time validation – Instant feedback when you enter your token 
* No coding required – Simple WordPress admin interface 
* Smart notifications – Get reminded if your token needs attention
📱 Modern Experience: 
* Mobile app available – Manage conversations on the go 
* Fully responsive – Perfect on all devices and screen sizes 
* Customizable UI – Match your brand’s look and feel 
* Professional appearance – Beautiful, modern chat widget
How it works:
<ol>
<li>Install and activate the plugin</li>
<li>Sign up for free at <a href="https://5chat.io" rel="nofollow ugc">5chat.io</a></li>
<li>Get your unique Website Token from your dashboard</li>
<li>Go to Settings → 5chat in your WordPress admin</li>
<li>Paste your token and save – the chat widget appears instantly</li>
</ol>
Perfect for: 
* Startups looking for efficient customer communication 
* E-commerce sites that need fast, reliable support 
* Performance-focused websites that can’t afford slow widgets 
* Businesses wanting AI-enhanced customer insights
About 5chat:
5chat is a lightweight, high-performance live chat platform designed specifically for modern websites. With cutting-edge AI features and an obsessive focus on speed, 5chat helps you provide exceptional customer support while maintaining your site’s performance standards.
<h3>External Services</h3>
This plugin connects to the 5chat service to provide live chat functionality on your website. Here’s what you need to know:
What the service is and what it is used for: 
5chat is a third-party live chat service that provides real-time customer support chat widgets. The plugin uses this service to validate your website token and load the chat widget on your site.
What data is sent and when: 
– When you save your website token in the plugin settings, the plugin validates the token by sending a request to https://5chat.io/widget/[your-token] to verify it’s valid 
– The plugin loads the 5chat JavaScript widget on your website frontend using your provided token 
– The actual chat functionality (messages, visitor data, etc.) is handled directly by the 5chat service according to their privacy practices
Service provider information: 
This service is provided by 5chat. You can review their terms of service and privacy policy: 
– Terms of Service: https://5chat.io/terms 
– Privacy Policy: https://5chat.io/privacy
By using this plugin, you acknowledge that your website will connect to the 5chat service and that data transmission will occur according to 5chat’s terms and privacy policy.

5chat – Blazing fast live chat

Ultra-fast live chat widget that loads in

Seventh Sky

Smart Support is a modern, full‑featured helpdesk and ticketing system built specifically for WordPress. It gives your customers a clean, friendly portal to request help and track progress, while your team gets the tools they need to triage, collaborate, and resolve tickets efficiently.
Smart Support transforms your WordPress site into a full-featured helpdesk system. Built with agents, supervisors, and customers in mind, it provides everything you need to deliver efficient, reliable, and professional customer support — right from your WordPress dashboard. The enhanced admin interface features optimized column layouts, flexible ticket numbering options, and improved data visualization for better ticket management efficiency.
<iframe loading="lazy" title="Smart Support Full Tutorial | Installation, Setup, Ticket Management (Complete Guide 2025)" width="750" height="422" src="https://www.youtube.com/embed/uKoNmzWbgXQ?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>
<h4>What your customers get</h4>
<ul>
<li>A unified Support Center page powered by the <code>[smart_support_page]</code> shortcode with tabs for Login, Register, Dashboard, and Create Ticket</li>
<li>Simple, secure login and registration with optional first/last‑name auto‑fill and “remember me”</li>
<li>Password reset link and optional Google reCAPTCHA (v2, v2 Invisible, or v3) protection</li>
<li>An easy ticket form with rich text editor support and file attachments</li>
<li>A personal dashboard to view, search, and filter their tickets by status, department, and state</li>
<li>Clear ticket timelines with messages and attachments</li>
</ul>
<h4>What your team gets</h4>
<ul>
<li>Structured ticket lifecycle: open, delayed, closed (with reopen and close actions)</li>
<li>Auto‑close inactive tickets after a configurable number of days</li>
<li>Auto‑delay mode to mark stale tickets as “Delayed” and notify customers</li>
<li>Departments, products, and priorities to organize and route requests</li>
<li>Role‑based access: customer, agent, manager, administrator (fully capability‑driven)</li>
<li>Agent ticket visibility controls: own tickets, department tickets, or all tickets</li>
<li>Inline reply with attachments and internal notes capability (via standard replies)</li>
<li>Email notifications for new tickets, replies, delays/closures, and more (templated and translatable)</li>
<li>Analytics dashboard powered for volume, status, and performance insights</li>
</ul>
<h4>Highlights</h4>
<ul>
<li>Manage unlimited support tickets</li>
<li>Assign roles: Support Users, Agents, Supervisors</li>
<li>Real-time ticket reply notifications</li>
<li>Customer feedback with a 5-star rating system</li>
<li>Responsive, mobile-friendly interface</li>
<li>Frontend‑first design: the entire portal runs on a single page via <code>[smart_support_page]</code></li>
<li>Robust attachments: size/type limits, previews, and secure download handling</li>
<li>Powerful filtering: status, department, state, and keyword search on the dashboard</li>
<li>Accessibility‑minded UI and fully responsive layout that looks great on mobile and desktop</li>
<li>Security built‑in: nonces, strict capability checks, comprehensive sanitization and escaping, and reCAPTCHA integration</li>
<li>Translation‑ready and multisite‑compatible</li>
<li>Clean, well‑structured code that follows WordPress coding standards</li>
</ul>
<h4>Shortcode</h4>
Add this to any page to create your full Support Center: <code>[smart_support_page]</code>
<h3>Free Core Features</h3>
<ul>
<li>Modern dashboard settings modal with accessibility support</li>
<li>Internal notes with TinyMCE editor in a modal popup</li>
<li>Ticket layout with sidebar details</li>
<li>Role badges and avatars in replies</li>
<li>Real-time open ticket count in the menu</li>
<li>Responsive design across desktop, tablet, and mobile</li>
<li>Agent notifications for user and agent replies</li>
<li>Dashboard notification center with ticket links</li>
<li>Waiting icon indicator for unanswered tickets</li>
<li>Configurable notification settings</li>
<li>Frontend support integration with a comprehensive notification system</li>
<li>Three roles: Support User, Support Agent, Support Supervisor</li>
<li>Role management admin panel</li>
<li>Real-time capability assignment/removal</li>
<li>Supervisor-level access with analytics and notifications</li>
<li>Agent department assignment system for ticket filtering</li>
<li>Users can close/reopen their own tickets</li>
<li>“Reply & Close” button for quick actions</li>
<li>Auto-assign tickets to agents on reply</li>
<li>Agent permission to create new tickets (configurable)</li>
<li>5-star rating system for ticket replies</li>
<li>Customers rate agents; agents see average ratings</li>
<li>Dashboard rating column with average values</li>
<li>Agent performance analytics with average and total ratings</li>
<li>Agent performance dashboard</li>
<li>Average rating and total ratings per agent</li>
<li>Updated Chart.js integration for reports</li>
<li>Auto-delay tickets after inactivity</li>
<li>Global search by ID, subject, or content</li>
<li>Highlighted results with counts</li>
<li>Compact search bar for admin list</li>
<li>Flexible ticket number formats (Sequential: 2501001, Hash-based: #121)</li>
</ul>
<h3>Premium Add-ons</h3>
Extend Smart Support with powerful add-ons designed to streamline your workflow and enhance your support system:
<a href="https://smartsupportdesk.com/add-on/smart-support-email-bridge/" rel="nofollow ugc">Email Bridge</a>: Convert incoming emails to support tickets and reply to tickets via email. Maintain complete conversation history with seamless email integration.
<a href="https://smartsupportdesk.com/add-on/canned-replies/" rel="nofollow ugc">Canned Replies</a>: Enable your team to create and use predefined responses for common issues. One-click insertion of professional replies reduces response times and ensures consistent communication.
<a href="https://smartsupportdesk.com/add-on/custom-status/" rel="nofollow ugc">Custom Status</a>: Create unlimited custom ticket statuses with colors, icons, and workflow rules. Streamline your support process and keep agents and customers on the same page.
<a href="https://smartsupportdesk.com/add-on/registration-fields/" rel="nofollow ugc">Registration Fields</a>: Add unlimited custom fields to your registration forms. Collect the exact user details you need with validation, templates, and seamless profile integration.
<a href="https://smartsupportdesk.com/add-on/ticket-templates/" rel="nofollow ugc">Ticket Templates</a>: Speed up ticket creation with reusable templates. Auto-fill subjects and messages, control editing permissions, and keep support requests consistent.
<a href="https://smartsupportdesk.com/add-on/front-end-support/" rel="nofollow ugc">Front-end Support</a>: Give your support agents a complete, professional frontend dashboard. Agents can manage all tickets without accessing the WordPress admin area, perfect for remote teams and client portals.
<a href="https://smartsupportdesk.com/add-on/woocommerce/" rel="nofollow ugc">WooCommerce Tickets</a>: Seamlessly integrate Smart Support with your WooCommerce store. Provide purchase-based support, link orders to tickets, and manage customer support with advanced e-commerce features and analytics.
<a href="https://smartsupportdesk.com/add-on/smart-support-guest-support/" rel="nofollow ugc">Guest Support</a>: Allow guests to submit support tickets without registration using email-only authentication.
<a href="https://smartsupportdesk.com/add-on/smart-support-widget/" rel="nofollow ugc">Smart Widget</a>: Bring instant, on-page support with a customizable floating widget. Users can search knowledge base, view tickets, and contact support without leaving the page.
<h4>Easy Setup</h4>
1) Install and activate the plugin 
2) Configure departments, priorities, products, and user roles 
3) Create a page and add the <code>[smart_support_page]</code> shortcode 
4) Enable Google reCAPTCHA (optional) under Advanced settings 
5) Start managing support tickets
<h4>Notes on Privacy & Security</h4>
Smart Support uses <a href="https://www.google.com/recaptcha/api/siteverify" rel="nofollow ugc">Google reCAPTCHA</a> (optional) for spam prevention (<a href="https://policies.google.com/terms" rel="nofollow ugc">Terms of Service</a> & <a href="https://policies.google.com/privacy" rel="nofollow ugc">Privacy Policy</a>) and <a href="https://www.chartjs.org" rel="nofollow ugc">Chart.js</a> in the admin for analytics (<a href="https://www.chartjs.org/" rel="nofollow ugc">Terms of Service</a> & <a href="https://www.chartjs.org/" rel="nofollow ugc">Privacy Policy</a>). The plugin validates permissions server‑side, escapes output, verifies nonces on all forms, and stores files securely using WordPress APIs.

Smart Support – Self-Hosted helpdesk & Ticket system for fast, efficient, and scalable customer support

AI-driven helpdesk ticketing system for WordPress with comprehensive ticket management, user roles, and frontend interface.

5chat – Blazing fast live chat vs Smart Support – Self-Hosted helpdesk & Ticket system for fast, efficient, and scalable customer support