vikramghadge

<p>AI Chat Assist enables administrators to:<br />
    – Integrate an API key for the AI Chat Assist Bot.<br />
    – Validate the API key.<br />
    – Embed required scripts and elements into the frontend, activating chatbot functionalities.<br />
    – Embed scripts do some API class mentoined below the description about the api calls.</p>
<p>This plugin ensures a smart, dynamic user experience powered by artificial intelligence.</p>
<h3>CSS/JS USED</h3>
<pre><code>- The script and style that is included after adding the correct API key is (https://cdn.jsdelivr.net/gh/Open-infotech/AiAssistJsLibForWeb@feature/version2.0/src/v1/7/bundle.js) and (assets/css/ai-assist-bot-style.css) for the funcnality of BOT
- For admin ai chat assist settings page style ( assets/css/acachat-admin-style.css )
- Used for admin ai chat assist settings page style(assets/css/bootstrap.min.css )
- For doing ajax call to save the API key ( assets/js/acachat-admin-script.js )<h3>API Integration</h3>    1 Init API :-
    Purpose: Initializes the chatbot by securely passing configuration details and setting up the user session.
    Endpoint: `https://api.aichatassist.com/api/webbot/init?secret_key=your_key`
    Parameters:
        - Secret Key:** Validates API calls.
        - User Token:** Unique identifier for user sessions.
        - Website Domain:** Specifies the website embedding the chatbot.

2. Ask API :-
    Purpose: Handles user queries and delivers intelligent responses.
    Endpoint: `https://api.aichatassist.com/api/webbot/ask?secret_key=your_key`
    Parameters:
        - Bot ID: Identifies the chatbot instance. 
        - Question: User query.
        - User Token: Maintains session continuity.
        - Website Domain: Specifies the domain embedding the chatbot.<h3>Third-Party Services</h3>    The AI Chat Assist plugin integrates the following third-party services to deliver its core functionalities:
1. OpenAI (Smart Replies)
    ● Purpose: Generates context-aware and intelligent chatbot replies for user queries.
    ● Service URL: OpenAI (https://openai.com/)
2. Speechify (Text-to-Speech)
    ● Purpose: Converts chatbot text responses into audio to enable the audio bot feature.
    ● Service URL: Speechify ( https://speechify.com/ )
3. Local Storage
    ● Purpose: Stores chat history locally in the user’s browser to enhance user experience and allow session continuity.
    ● Data Safety: Chat history stored in the browser is safe and not transmitted to external servers. Users can clear this data through their browser settings if desired.
4. CDN Hosting for bundle.js
    ● Purpose: A JavaScript file (bundle.js) hosted on a CDN is used to enable chatbot functionality.
    ● Source: Hosted on a public GitHub repository and served via CDN for easy integration.
    ● GitHub Repository: AI Chat Assist Repository ( https://github.com/Open-infotech/AiAssistJsLibForWeb/tree/master/src )<h3>Terms & Conditions</h3>    1. Acceptance of Terms
    By accessing or using AI Chat Assist, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, you must discontinue use of the service.

2. Use of Services
    AI Chat Assist provides AI-powered communication tools for websites.
    ● Users are responsible for their actions and interactions while using the plugin.
    ● Misuse, unethical conduct, or violation of these terms may result in termination of service access.

3. User Responsibilities
    ● Users must ensure the confidentiality of their login credentials.
    ● Sharing or compromising account security is prohibited.
    ● AI Chat Assist is not responsible for unauthorized access resulting from user negligence in safeguarding account information.

4. Data Privacy
    AI Chat Assist respects your privacy. By using the plugin, you agree to the collection and processing of data as outlined in our Privacy Policy.
    ● The plugin collects minimal data necessary to provide and improve services.
    ● Chat history is stored securely in the user’s browser and is not shared externally.

5. Intellectual Property
    All content, designs, logos, and materials available through AI Chat Assist are the property of the platform.
    ● Users agree not to reproduce, modify, or distribute any content without explicit written permission.

6. Limitation of Liability
    ● AI Chat Assist is provided on an "as-is" basis without any warranties, express or implied.
    ● The platform does not guarantee uninterrupted service or complete accuracy of responses.
    ● AI Chat Assist is not liable for damages, losses, or interruptions resulting from the use of the service.

7. Termination of Services
    AI Chat Assist reserves the right to:
    ● Suspend or terminate user accounts at its discretion.
    ● Take action against misuse, violations, or unethical conduct.

8. Updates to Terms
    These Terms & Conditions may be updated periodically.
    ● Users will be notified of significant changes.
    ● Continued use of the platform constitutes acceptance of the updated terms.<h3>Privacy Policy</h3>    1. Privacy Commitment
    At AI Chat Assist, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how your data is collected, processed, and protected.

2. Information Collection What We Collect
    ● Data provided during interactions with the chatbot (e.g., chat inputs).
    ● Session metadata such as timestamps and interaction patterns.
    Storage
    ● Chat history and metadata are stored locally in the user’s browser.
    ● Data Safety: Chat history stored locally is safe, remains on the user’s device, and is not transmitted to external servers.

3. Data Usage
    Purpose of Data Collection
    ● Generate intelligent responses using OpenAI.
    ● Convert text responses to audio using Speechify.
    ● Improve overall service quality and user experience.
    Third-Party Services
    ● Data transmitted to OpenAI and Speechify is subject to their respective privacy policies.

4. Data Sharing What We Share
    ● Data necessary to enable functionalities (e.g., user inputs sent to OpenAI for smart replies).
    What We Don’t Share
    ● Data is not sold or shared with unauthorized third parties.

5. Security Measures Data Protection
    ● AI Chat Assist employs industry-standard encryption and secure communication protocols.
    User Responsibility
    ● Users are encouraged to use strong passwords and manage their device security.

6. Cookies and Tracking
    ● Cookies and similar technologies may be used to track usage patterns and enhance the user experience.
    ● Users can manage cookie preferences through their browser settings.

7. Children’s Privacy
    ● The platform is not intended for users under the age of 13.
    ● If you believe a child’s data has been inadvertently collected, contact us immediately for deletion.

8. Data Retention
    ● User data is retained only as long as necessary for service delivery or as required by law.
    ● Users may request data deletion, subject to compliance with legal obligations.

9. Policy Updates
    ● AI Chat Assist reserves the right to update this Privacy Policy periodically.
    ● Users will be informed of significant changes, and continued use constitutes acceptance of the updated policy.

10. Contact Information
    For privacy-related questions, concerns, or requests, please contact us:
    ● Email:vik@open-infotech.com
    ● Hosted Link: Privacy & Terms ( https://www.aichatassist.com/privacypolicy )
</code></pre>


AI Chat Assist

AI Chat Assist - Seamlessly integrate API keys for intelligent chatbot functionalities.

Rahi Saiful

Shahin Salehiin

WPCommerz

Darklup

Hive Support

<p>Improve your WordPress customer support with Hive Support – a complete AI and human hybrid helpdesk built for modern WordPress businesses. Manage tickets, run live chat, deploy an AI chatbot trained on your own content, and handle every support request from one clean dashboard inside WordPress.</p>
<p>✨ AI that learns from your own content. Upload your documentation, product pages, or TXT and DOCX files. The AI reads from there and gives specific, accurate answers instead of generic ones.</p>
<p>🎫 With a reliable ticket system, easily manage and organize support tasks, reducing confusion and boosting efficiency across your team.</p>
<p>With Hive Support’s live chat, enjoy real-time conversations that build stronger customer connections. Automate tasks with customizable triggers to update your workflow and speed up response times.</p>
<p>Get real-time insights with agent reports and quickly resolve common queries using canned responses. Stay connected with customers and create a support experience that’s efficient, reliable, and ready for the future.</p>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/xwEf0D0Yjuk?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<p><a href="https://gethivesupport.com" rel="nofollow ugc">🚀 <strong>Get Pro</strong></a>  | <a href="https://gethivesupport.com/docs/" rel="nofollow ugc"><strong>Docs</strong></a> </p>
<h3> ✴️ Hive Support Key Features </h3>
<p>✅  <strong>Ticket Management System (Free) – </strong> Manage unlimited tickets, agents, and customers with customizable filters and statuses.</p>
<p>✅  <strong>Business Inbox (Free) – </strong> Create and customize multiple support mailboxes. (Web-based and Email Based)</p>
<p>✅  <strong>Agent Activity Tracking (Free) – </strong> Monitor all activities and agent performance reports in one interface to ensure team productivity and efficient support.</p>
<p>✅  <strong>AI Chatbot with RAG Knowledge Base (Pro) – </strong> Deploy a 24/7 AI chatbot trained on your own documentation, product pages, and uploaded TXT or DOCX files. Accurate, specific answers every time.</p>
<p>✅  <strong>AI to Human Handoff (Pro) – </strong> When AI cannot help, customers request a live agent. Your team gets notified instantly and takes over the chat with full conversation history.</p>
<p>✅  <strong>Live Agent Takeover (Pro) – </strong> Agents can take over any active AI chat directly from the WordPress admin panel in real time.</p>
<p>✅  <strong>Support Queue with Real-Time Notifications (Pro) – </strong> Every handoff request joins a live support queue visible in your WordPress dashboard. Accept, convert to ticket, or dismiss requests from one place.</p>
<p>✅  <strong>All Chat History in One Inbox (Pro) – </strong> Every AI chat and live chat conversation is stored and fully searchable in your inbox. Returning visitors pick up right where they left off.</p>
<p>✅  <strong>Reply Tickets with AI (Pro) – </strong> AI drafts replies to support tickets using your knowledge base. Agents review, edit, and send.</p>
<p>✅  <strong>Customizable Chatbot (Pro) – </strong> Set a custom bot name, upload an avatar, choose brand colors, write custom instructions, and add pre-defined questions.</p>
<p>✅  <strong>Live Chat (Pro) – </strong> Enable or disable live chat on any page and customize the chat widget appearance. Control who can use live chat — all visitors or logged-in customers only.</p>
<h4> More Features of Hive Support </h4>
<ol>
<li><strong>Manage Support Agents (Free) – </strong> Easily add, edit, and manage support agents with customizable permissions. Track their performance through detailed reports and assign tasks efficiently. Update or remove agent information whenever needed.</li>
<li><strong>Ticket Reports (Free) – </strong> Access detailed reports to optimize your customer support system. View detailed stats on tickets and agent activities. Analyze all ticket data to improve customer support ticket system efficiency.</li>
<li><strong>Email Notifications (Free) – </strong> Send customizable email notifications to customers and agents, including subject and body text.</li>
<li><strong>Response Templates (Pro) – </strong> Create pre-made reply templates for common customer inquiries, allowing your support team to respond quickly and consistently. Manage and customize templates easily, and insert them with a single click to streamline responses.</li>
<li><strong>Automation Trigger (Pro) – </strong> Automate responses to routine inquiries using customizable templates, allowing your team to focus on more complex issues. Create unlimited automation triggers with IDs and titles for different tasks, and use events, conditions, and actions to streamline ticket management.</li>
<li><strong>Custom Ticket Fields (Pro) – </strong> Customize ticket forms with fields like text, number, dropdown, radio, and checkbox to capture necessary details. Add options to each field to suit your needs.</li>
<li><strong>Agent Performance Reports (Pro) – </strong> Track agent performance with reports on opened, closed, and assigned tickets to improve decision-making and productivity.</li>
<li><strong>Integration Capabilities (Pro) – </strong> Hive Support is fully integrated with Telegram, Slack, Discord, and WhatsApp. Also integrates with WooCommerce, EDD, weDocs, BetterDocs, and OpenAI.</li>
</ol>
<h3>🛡️ GDPR Compliant Helpdesk</h3>
<p>Hive Support is a WordPress self-hosted helpdesk, that gives you full control and ownership of your data with no reliance on external SaaS. Stay secure and GDPR-compliant.</p>
<h3>📌 Why Choose the Hive Support Plugin for your WordPress Website?</h3>
<h4>⏳ Improved Response Time</h4>
<p>Hive Support automates tasks like responses, ticket prioritization, and workflows to reduce response times and resolve issues faster.</p>
<h4>📑 All-inclusive Analytics and Reporting</h4>
<p>Gain insights into common issues, response times, and customer satisfaction to improve your support services.</p>
<h4>🛡️ Better User Experience</h4>
<p>Hive Support improves user experience with easy access to live chat, AI chatbot, FAQ, and support tickets, ensuring smooth interactions.</p>
<h4>🔗 Integration with Other Tools</h4>
<p>Hive Support integrates with popular tools like Telegram, Slack, Discord, and WhatsApp, elevating your customer support system’s capability.</p>
<p><strong>📍 Useful Guide for Integrations:</strong></p>
<ul>
<li><a href="https://gethivesupport.com/docs/telegram-integration/" rel="nofollow ugc">Telegram Integration</a></li>
<li><a href="https://gethivesupport.com/docs/slack-integration/" rel="nofollow ugc">Slack Integration</a></li>
<li><a href="https://gethivesupport.com/docs/discord-integration/" rel="nofollow ugc">Discord Integration</a></li>
<li><a href="https://gethivesupport.com/docs/manage-your-tickets-using-whatsapp-with-hive-support/" rel="nofollow ugc">WhatsApp Integration</a></li>
</ul>
<h4>⚙️ How to Use Hive Support on your WordPress Site</h4>
<p>We have complete documentation for installing Hive Support on any WordPress website. Follow the tutorial – 👉 <a href="https://gethivesupport.com/docs/getting-started-with-hive-support/" rel="nofollow ugc"> How to Install the Hive Support.</a> </p>
<h3>🎉 Other Plugins from WPCommerz</h3>
<p>We offer a range of essential plugins to help you grow your WooCommerce business more efficiently.</p>
<p>✳️ <a href="https://wordpress.org/plugins/guidant/" rel="ugc"><strong>WP Guidant:</strong></a> Use WP Guidant to create multi-step guided selling processes and increase conversion rates effortlessly.</p>
<p>✳️ <a href="https://wordpress.org/plugins/darklup-lite-wp-dark-mode/" rel="ugc"><strong>Darklup:</strong></a> Transform your site with Darklup’s smart dark mode, delivering a sleek and user-friendly experience.
</p>
<p>✳️ <a href="https://wordpress.org/plugins/wceazy/" rel="ugc"><strong>wcEazy:</strong></a> Boost sales and update your store with wcEazy’s all-in-one solution and powerful modules.
</p>
<p><strong>❤️ Loved Hive Support?</strong></p>
<ul>
<li>Join our <a href="https://www.facebook.com/groups/wpcommerz" rel="nofollow ugc">Facebook Group</a></li>
<li>Learn from our tutorials on <a href="https://www.youtube.com/@wpcommerz8042" rel="nofollow ugc">Youtube Channel</a></li>
<li>Or rate Hive Support on <a href="https://wordpress.org/plugins/hive-support/#reviews" rel="ugc">WordPress</a></li>
</ul>
<h3>Privacy Policy</h3>
<p>Hive Support uses <a href="https://appsero.com" rel="nofollow ugc">Appsero</a> SDK to collect some telemetry data upon user’s confirmation. This helps us to troubleshoot problems faster & make product improvements.</p>
<p>Appsero SDK <strong>does not gather any data by default.</strong> The SDK only starts gathering basic telemetry data <strong>when a user allows it via the admin notice</strong>. We collect the data to ensure a great user experience for all our users.</p>
<p>Integrating Appsero SDK <strong>DOES NOT IMMEDIATELY</strong> start gathering data, <strong>without confirmation from users in any case.</strong></p>
<p>Learn more about how <a href="https://appsero.com/privacy-policy/" rel="nofollow ugc">Appsero collects and uses this data</a>.</p>


Hive Support | AI-Powered Help Desk, Live Chat and Chatbot


I've been using the Hive Support plugin for a while now, and I must say, it's an incredible solution for managing customer queries efficiently. It integrates seamlessly into WordPress, making it easy to set up and use.🔹 Key Features I Love:



✔️ User-Friendly Interface – The ticketing system is simple and intuitive, both for admins and customers.✔️ Efficient Ticket Management – Organizing and tracking support requests is smooth, ensuring no query goes unanswered.✔️ Email Notifications – Automatic email updates keep users informed about their ticket status.✔️ Customizable Settings – The flexibility in configuring the plugin to fit my workflow is a big plus.


Excellent Support Ticket System for WordPress!

The All-In-One Help Desk, Live Chat & AI Chatbot Plugin for WordPress.

AI Chat Assist vs Hive Support | AI-Powered Help Desk, Live Chat and Chatbot