Text

<p><strong>Text connects customer conversations with real purchase behavior.</strong></p>
<p>It helps you engage visitors in real time, see what they are browsing, and understand whether conversations influence sales. Instead of using chat only for support, Text gives you visibility into how interactions impact revenue.</p>
<p>If chat plays a role in the buying journey, it should move it forward.</p>
<h4>🔍 Real-time visibility during conversations</h4>
<p>When a visitor starts a chat, context matters.</p>
<p>Text allows you to:<br />
– Engage customers with automated campaigns<br />
– Centralize conversations from all channels<br />
– Deliver personalized customer experiences</p>
<p>Your team responds with full visibility, not guesswork.</p>
<h4>⚡ AI assistance that supports sales</h4>
<p>Text includes AI-powered automation that can:<br />
– Answer common product questions<br />
– Handle repetitive inquiries<br />
– Assist customers during purchase decisions</p>
<p>It allows your team to focus on higher-value conversations while maintaining fast response times.</p>
<h4>📈 Revenue-focused analytics</h4>
<p>Text connects conversations with completed orders so you can measure impact.</p>
<p><strong>Track</strong>:<br />
– Key performance metrics for your support team<br />
– Customer satisfaction levels<br />
– AI agent performance<br />
– Most frequent topics discussed in conversations</p>
<p>Export data for reporting and performance analysis.</p>
<h4>🎯 Built for measurable growth</h4>
<p>Text is designed for businesses that want clarity. It gives you the context to convert and the data to back it up.</p>
<h4>About us</h4>
<p>Text is a software company founded in 2002, Poland, focused on customer communication and ecommerce engagement solutions.</p>
<p>Over more than two decades, the company has expanded from a web live chat tool into a broader customer interaction platform that includes:</p>
<ul>
<li><a href="https://www.livechat.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">LiveChat</a> – real-time messaging for sales and support</li>
<li><a href="https://www.chatbot.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">ChatBot</a> – AI-powered automation and chatbot agents</li>
<li><a href="https://www.helpdesk.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">HelpDesk</a> – help desk software with ticketing and email support</li>
<li><a href="https://www.knowledgebase.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">KnowledgeBase</a> – self-service documentation</li>
<li><a href="https://openwidget.com/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">OpenWidget</a> – a customer service widget creator tool</li>
</ul>
<p><strong>Press & brand assets</strong></p>
<p>Writing about Text or our products? Visit the <a href="https://www.text.com/press/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">Text Press Office</a> to download our logo, product screenshots, and official brand guidelines.</p>
<h3>External services</h3>
<p>This plugin relies on Text (text.com), a third-party customer service and AI chatbot platform, to provide its core functionality.</p>
<h4>Account connection</h4>
<p>When you click “Connect to Text”, the plugin redirects your browser to Text’s account management API at https://api.text.com. The following data is sent as part of this request:</p>
<ul>
<li>WordPress admin email address</li>
<li>WordPress site URL and admin URL</li>
<li>PHP version, WordPress version, and plugin version</li>
<li>WooCommerce version (if WooCommerce is active)</li>
</ul>
<p>This data is used by Text to pre-fill your account setup and associate the plugin installation with your Text account.</p>
<h4>Chat widget</h4>
<p>Once connected, the plugin loads a JavaScript chat widget on your site’s frontend pages. This widget is served from Text’s CDN and enables real-time customer conversations. Visitor interaction data (such as chat messages and browsing context) is processed by Text’s servers as part of normal widget operation.</p>
<p>This service is provided by Text, Inc:<br />
– <a href="https://www.text.com/legal/terms-of-use/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">Terms of service</a><br />
– <a href="https://www.text.com/legal/privacy-policy/?utm_source=wordpress.org&utm_medium=integration&utm_campaign=wordpress_listing" rel="nofollow ugc">Privacy policy</a></p>


AI Chatbot by Text

AI-native customer service engine for ecommerce growth. Turn conversations into measurable revenue.

Oxford Metadata Ltd

<p>AI eShop Optimizer – AI Chat & Content Recommendations Plugin</p>
<p>Welcome to AI eShop Optimizer, the premier AI-driven solution for intelligent customer engagement powered by the latest AI models from Anthropic and OpenAI.</p>
<p><strong>Works with or without WooCommerce</strong> – Perfect for:<br />
– E-commerce sites with WooCommerce for product recommendations<br />
– Corporate and content sites for intelligent chat assistance<br />
– Merchant information sites that need AI-powered customer support</p>
<p>The plugin provides advanced AI chat capabilities with semantic search powered by state-of-the-art embedding engines. For WooCommerce sites, it also enables product recommendations through our graph-database powered service at https://eshop-optimizer.com.<br />
Our advanced AI tools uncover latent patterns and consumer preferences, empowering you with strategic upsell and cross-sell propositions.<br />
The plugin also enables you to import with one click our recommendations – or any product recommendations in a csv file that conforms to our format – and to also monitor their performance using google UTM tags (which you may also use to monitor your own recommendations performace).</p>
<h3>Features</h3>
<h3>AI Product Recommendations</h3>
<ul>
<li>Harness the power of a semantic graph database for unmatched product pairing suggestions.</li>
<li>Dive deep into your sales data to extract bespoke upsell and cross-sell opportunities.</li>
<li>Beta-test participants reported a remarkable 57%+ annual surge in sales.</li>
<li>Privacy-centric: Opt out of sharing product and category names and product prices with limited impact to the quality of the recommendations.</li>
<li>Effortlessly back up and export current Upsells and Cross-sells.</li>
<li>Leverage Google GA4 insights to gauge the success of your recommended pairings.</li>
</ul>
<h3>Products for the Same Needs (NEW)</h3>
<ul>
<li>Automatically recommend products that fulfill the same customer needs</li>
<li>Uses your product’s need attributes (pa_need taxonomy) to find matching products</li>
<li>Ranks suggestions by pre-computed sales performance from the product catalogue</li>
<li>Intelligently excludes existing upsells and cross-sells to avoid duplicates</li>
<li>Stores up to 6 optimized suggestions per product for fast retrieval</li>
<li>Displays prominently on product pages (appears first, before other recommendations)</li>
<li>Multi-tier caching for optimal performance (Object Cache + Database)</li>
<li>Generate suggestions as part of Operational Efficiency workflow</li>
</ul>
<h3>AI-Powered Chat (FREE)</h3>
<ul>
<li><strong>Support for latest AI models from Anthropic Claude and OpenAI:</strong>
<ul>
<li>Claude Opus 4.1, Claude Sonnet 4.5, Claude Haiku 4.5</li>
<li>GPT-5, GPT-4, GPT-o1, GPT-3.5</li>
</ul>
</li>
<li><strong>Advanced embedding engines for semantic product search:</strong>
<ul>
<li>Voyage AI: voyage-3.5-large, voyage-3.5-lite, voyage-3-lite, voyage-finance-2</li>
<li>OpenAI: text-embedding-3-large, text-embedding-3-small, text-embedding-ada-002</li>
</ul>
</li>
<li>Customizable chat templates for different use cases</li>
<li>Smart product search and recommendations powered by AI embeddings</li>
<li>Product catalog integration with semantic similarity matching</li>
<li>Context-aware responses using customer behavior data</li>
<li>Customizable chat appearance with multiple themes (Rounded/Square)</li>
<li>Dynamic color customization for branding</li>
<li>Session management and chat history tracking</li>
<li>Floating chat widget with adjustable positioning</li>
<li>Mobile-responsive design</li>
</ul>
<h3>Advanced Session Analytics</h3>
<ul>
<li><strong>Custom Class-Based Event Tracking</strong> – Track clicks on any element using custom CSS selectors</li>
<li><strong>Click Event Throttling</strong> – Prevent database flooding while maintaining accurate click counts</li>
<li><strong>Cookie Consent Bypass Mode</strong> – Toggle GDPR compliance for immediate tracking or compliance-first approach</li>
<li><strong>Product Image Click Tracking</strong> – Special tracking for product images with debounce to prevent duplicate events</li>
<li><strong>Anti-Double-Counting</strong> – Custom rules take precedence over standard tracking</li>
<li><strong>Automatic Cache Busting</strong> – Version strings with variable lengths for aggressive cache invalidation</li>
<li><strong>Multi-Layer Cache Compatible</strong> – Works with Nginx, Varnish, REDIS, WP Rocket, Cloudflare</li>
</ul>
<h3>How to Use</h3>
<ul>
<li>
<p>Export and Back-Up Current Pairings<br />
Safely export existing upsells and cross-sells, which doubles as a reliable back-up. The Pro version also takes your current selections into account, potentially enhancing the AI’s output.</p>
</li>
<li>
<p>Accelerated Order Export (Enabled HPOS Required)<br />
Swiftly export up to 100,000 order items. The Pro version lifts the cap on orders, including comprehensive details like Order ID, Product ID, sequence, and more.<br />
Exclude product titles and prices at will.<br />
Maintain customer anonymity by withholding CustomerIDs, albeit with a slight compromise on recommendation precision.<br />
Opt for a seasonal sales analysis, focusing on trends pertinent to the current time of year.<br />
Refine Your Data with Our AI Engine<br />
Register at eshop-optimizer.com and submit your data. Within moments, receive refined upsell and cross-sell strategies for your leading products. Full catalog analysis available with the Pro version.<br />
eshop-optimizer.com respects your privacy and adheres to strick privacy guidelines. Our company’s, Oxford Metadata Ltd, privacy provisions has been approved by both Google and Facebook. For further details please visit: https://eshop-optimizer.com/compliance</p>
</li>
<li>
<p>Import Tailored Upsell and Cross-sell Strategies<br />
Implement the AI-crafted upsell and cross-sell suggestions via an easy-to-upload CSV file.</p>
</li>
<li>
<p>Witness Enhanced Sales<br />
Marvel at the accuracy of our AI-driven recommendations and observe how they can boost your sales figures. We’re so confident in our service that we offer free initial analyses – we believe you’ll be eager for more and enthusiastic to spread the word!<br />
  Experience the relevance of our recommendations and discover how AI can improve your store’s sales. We offer free analyses, and we are confident that you’ll want more and share our plugin with your friends!</p>
</li>
</ul>
<p>For any queries or support, contact us at <a href="mailto:support@eshop-optimizer.com" rel="nofollow ugc">support@eshop-optimizer.com</a>.</p>
<p>Website: (https://eshop-optimizer.com)</p>


AI eShop Optimizer

AI chat & recommendations with Claude/GPT/Voyage. Works with WooCommerce or standalone. Perfect for e-commerce & corporate sites.

AI Chatbot by Text vs AI eShop Optimizer