ailiveagents

AI Live Agents helps you provide instant customer support with an intelligent AI assistant.
Features:
<ul>
<li>Easy setup – just enter your Bot ID</li>
<li>Fully customizable AI assistant</li>
<li>Works with any WordPress theme</li>
<li>Mobile responsive</li>
<li>Exclude specific pages</li>
<li>Use shortcode for manual placement</li>
</ul>
Getting Started:
<ol>
<li>Sign up at <a href="https://app.ailiveagents.com" rel="nofollow ugc">app.ailiveagents.com</a></li>
<li>Create a new bot and get your Bot ID</li>
<li>Install and activate this plugin</li>
<li>Go to Settings → AI Live Agents</li>
<li>Enter your Bot ID and save</li>
</ol>
<h3>External Services</h3>
This plugin connects to the AI Live Agents service to provide AI-powered customer support functionality on your WordPress website.
What the service is and what it is used for: 
AI Live Agents (ailiveagents.com) is a third-party service that provides AI chatbot widgets. This plugin integrates their JavaScript widget into your WordPress site to enable AI-powered customer support conversations.
What data is sent and when: 
This plugin loads the AI Live Agents widget script from <code>https://agent.ailiveagents.com/ai-chat.es.js</code>. No data is collected, stored, or transmitted by this WordPress plugin itself to the AI Live Agents servers. However, when website visitors interact with the AI chatbot widget, they will be required to submit their email address before starting a conversation with the AI agent. This email address, along with the user’s IP address, will be securely stored in AI Live Agents’ database for support and service purposes. All interactions between website visitors and the AI chatbot are handled directly between the user’s browser and the AI Live Agents service. Webmasters must already have an AI Live Agents account and have accepted their privacy policy to obtain the Bot ID required to activate this plugin.
Service Information: 
– Service Provider: AI Live Agents 
– Service URL: https://ailiveagents.com 
– Privacy Policy: https://ailiveagents.com/privacy-policy 
– Terms of Service: Available at ailiveagents.com
By using this plugin, you acknowledge that visitor interactions with the AI chatbot widget will be subject to AI Live Agents’ privacy policy and terms of service.

AI Live Agents

Add an AI-powered customer support assistant to your WordPress site.

Daniel Bachhuber

Alex Mills

Konstantin Kovshenin

Ian Dunn

VarunAgw

Andrew Spittle

SupportFlow is a web based help desk software. SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.
<h3>A few of its features are:</h3>
<ul>
<li>
Allow agents to create/reply tickets using web interface.
</li>
<li>
Customers can create ticket by sending an E-Mail or filling a web based form.
</li>
<li>
Agents can opt to get E-Mail notifications of replies of tickets.
</li>
<li>
Administrator can limit agents access to particular tags.
</li>
<li>
Administrators can see daily/weekly/monthly ticket statistics.
</li>
<li>
Agents can view tickets assigned to them in admin dashboard.
</li>
<li>
Agents can insert predefined replies to the tickets.
</li>
<li>
Agents can add their signature to tickets using one-click.
</li>
<li>
Agents can forward whole conversation to anyone using its E-Mail ID.
</li>
</ul>
To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/supportflow/).

SupportFlow

Running PHP7 and 4.5-alpha-36246 and I just wanted to say that everything works great!  Although I can't read & write code at 100% fluency, I just wanted to post over here so that the theme authors would know that Yes Indeed! Everything's looking great!



So Far So Goo

Finally a simple plugin for ticketing that uses posts types and user roles in WordPress the proper way! I can't wait to integrate it in our network! Yay!

Disclaimer: I haven't tested the email notifications and ticket creation yet.

Nothing more than the most important features

SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.

AI Live Agents vs SupportFlow