ailiveagents

AI Live Agents helps you provide instant customer support with an intelligent AI assistant.
Features:
<ul>
<li>Easy setup – just enter your Bot ID</li>
<li>Fully customizable AI assistant</li>
<li>Works with any WordPress theme</li>
<li>Mobile responsive</li>
<li>Exclude specific pages</li>
<li>Use shortcode for manual placement</li>
</ul>
Getting Started:
<ol>
<li>Sign up at <a href="https://app.ailiveagents.com" rel="nofollow ugc">app.ailiveagents.com</a></li>
<li>Create a new bot and get your Bot ID</li>
<li>Install and activate this plugin</li>
<li>Go to Settings → AI Live Agents</li>
<li>Enter your Bot ID and save</li>
</ol>
<h3>External Services</h3>
This plugin connects to the AI Live Agents service to provide AI-powered customer support functionality on your WordPress website.
What the service is and what it is used for: 
AI Live Agents (ailiveagents.com) is a third-party service that provides AI chatbot widgets. This plugin integrates their JavaScript widget into your WordPress site to enable AI-powered customer support conversations.
What data is sent and when: 
This plugin loads the AI Live Agents widget script from <code>https://agent.ailiveagents.com/ai-chat.es.js</code>. No data is collected, stored, or transmitted by this WordPress plugin itself to the AI Live Agents servers. However, when website visitors interact with the AI chatbot widget, they will be required to submit their email address before starting a conversation with the AI agent. This email address, along with the user’s IP address, will be securely stored in AI Live Agents’ database for support and service purposes. All interactions between website visitors and the AI chatbot are handled directly between the user’s browser and the AI Live Agents service. Webmasters must already have an AI Live Agents account and have accepted their privacy policy to obtain the Bot ID required to activate this plugin.
Service Information: 
– Service Provider: AI Live Agents 
– Service URL: https://ailiveagents.com 
– Privacy Policy: https://ailiveagents.com/privacy-policy 
– Terms of Service: Available at ailiveagents.com
By using this plugin, you acknowledge that visitor interactions with the AI chatbot widget will be subject to AI Live Agents’ privacy policy and terms of service.

AI Live Agents

Add an AI-powered customer support assistant to your WordPress site.

zendesk_official

Zendesk Support for WordPress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Here’s an overview of all the features:
<ul>
<li>
Single sign on with Zendesk’s Remote Authentication 
Have a healthy user base already? With Single Sign On, your users won’t have to login to Zendesk Support to submit tickets, check their progress or comment in community forums.
When users try to login to Zendesk, we’ll ping your WordPress site to see if they’re already logged in, and then sign them straight into Zendesk without them needing to register or set a new password. It’s 100% secure, too!
</li>
<li>
Turn your blog comments straight into Zendesk Support tickets, with one click 
Need to take that conversation offline, or escalate someones question or problem to someone else in the company. From the comments administration screen, you can take any comment made and turn it into a Ticket. The process is completely seamless for your users, and they’ll appreciate the extra mile you’re going to provide amazing customer service.
</li>
<li>
The Zendesk Support Web Widget 
Add the Zendesk Support Web Widget to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag.
</li>
<li>
The Zendesk Support Feedback Tab 
Add a tab to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can completely customize the look and feel. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag.
</li>
</ul>
Note: Zendesk Support Dropbox users – the dropbox (also known as Zendesk Support Feedback Tab) is soon to be deprecated and has been replaced with the Web Widget. You can continue to use your dropbox for now but we encourage you to try the Web Widget (available in your plug-in) which allows you to easily embed ticketing, self-service and chat on your website as well as providing a much improved experience on mobile web browsers.
<ul>
<li>
Access your tickets from your dashboard 
Full access to your views, tickets (including custom fields) and comments. Never lose sight on your support requests, no matter where you are.
</li>
<li>
A simple contact form, on the dashboard 
Give your visitors the ability to quickly submit a question or issue with a two field contact form. You can place this on the dashboard, restricting it to only those with Zendesk accounts, or you can allow anyone to open a request regardless of a Zendesk account.
</li>
</ul>
Like the sound of this plugin but don’t have a Zendesk account yet? Sign up in just 30 seconds for a 30 day free <a href="http://www.zendesk.com/?utm_source=wp&utm_medium=dl&utm_campaign=wppin" title="Zendesk help desk software" rel="nofollow ugc">help desk software</a> trial with no credit card needed.
<h3>Publishing a new version of the plugin on wordpress.org</h3>
If you are a developer looking to release a new version of the plugin 
See: https://zendesk.atlassian.net/wiki/display/ENG/Publishing+new+versions+of+plugins+to+Wordpress.org

AI Live Agents vs Zendesk Support for WordPress