AI Zone Labs

<p>AIZ Labs Chat Agent brings advanced AI-driven customer support directly to your WordPress site.</p>
<p><strong>IMPORTANT: This plugin is a Software-as-a-Service (SaaS) solution that requires an active subscription and API key from AI Zone Labs to function. The plugin will not work without this external service.</strong></p>
<h4>Key Features</h4>
<ul>
<li>Smart AI-powered chat agent</li>
<li>Custom agent instructions</li>
<li>Knowledge base uploads</li>
<li>Function calling (order tracking, etc.)</li>
<li>Analytics dashboard</li>
<li>Multi-agent system</li>
</ul>
<h4>External Service Dependency</h4>
<p>This plugin <strong>REQUIRES</strong> an external service to function:</p>
<p><strong>Service:</strong> AI Zone Labs API (api.aizlabs.com)<br />
<strong>Purpose:</strong> Chat Agent processing, natural language understanding, and response generation<br />
<strong>Data Sent:</strong> User questions, conversation history, agent configuration, uploaded knowledge base files<br />
<strong>Service Terms:</strong> https://aizlabs.com/terms-of-service<br />
<strong>Privacy Policy:</strong> https://aizlabs.com/privacy-policy</p>
<p><strong>What data is transmitted:</strong><br />
* User chat messages and conversation history<br />
* Agent configuration (instructions, model selection, tools)<br />
* Knowledge base files uploaded for vector search<br />
* Session identifiers (for logged-in users: WordPress session tokens; for guests: UUID cookies)<br />
* WordPress site URL and plugin version</p>
<p><strong>Important Notes:</strong><br />
* An API key from AI Zone Labs is required for the plugin to function<br />
* Without a valid API key, the plugin will display a configuration warning<br />
* User data is processed through AWS Lambda functions via API Gateway<br />
* The service uses OpenAI models for AI processing</p>
<h4>Privacy & Data Handling</h4>
<ul>
<li>Guest users: Session tracking via UUID-based cookies (30-day expiration)</li>
<li>Logged-in users: Session tracking via WordPress session tokens</li>
<li>All conversations stored in local WordPress database</li>
<li>Chat data transmitted to external AI processing service</li>
<li>No data sold to third parties</li>
<li>Users should review the privacy policy before using the chat</li>
</ul>
<h3>Source Code & Libraries</h3>
<p>This plugin includes the following third-party minified libraries:</p>
<h4>DataTables</h4>
<ul>
<li><strong>Purpose:</strong> Display and manage data tables with advanced features</li>
<li><strong>Files:</strong> assets/lib/datatables/js/<em>.min.js, assets/lib/datatables/css/</em>.min.css</li>
<li><strong>Source:</strong> https://datatables.net</li>
<li><strong>Repository:</strong> https://github.com/DataTables/</li>
<li><strong>License:</strong> MIT</li>
</ul>
<h4>Chart.js</h4>
<ul>
<li><strong>Purpose:</strong> Create interactive charts and visualizations</li>
<li><strong>Files:</strong> assets/lib/chartjs/chart.umd.min.js</li>
<li><strong>Source:</strong> https://www.chartjs.org</li>
<li><strong>Repository:</strong> https://github.com/chartjs/Chart.js</li>
<li><strong>License:</strong> MIT</li>
</ul>
<h4>JSZip</h4>
<ul>
<li><strong>Purpose:</strong> Create, read, and edit .zip files in JavaScript</li>
<li><strong>Files:</strong> assets/lib/jszip/jszip.min.js</li>
<li><strong>Source:</strong> https://stuk.github.io/jszip/</li>
<li><strong>Repository:</strong> https://github.com/Stuk/jszip</li>
<li><strong>License:</strong> MIT/GPLv3</li>
</ul>
<p>All third-party libraries are unmodified and obtained from their official repositories. The plugin’s custom JavaScript and CSS files (aizl-<em>.js and aizl-</em>.css) are included in human-readable form in the assets/js and assets/css directories.</p>
<h3>Service Terms</h3>
<p>By using this plugin, you agree to:<br />
* The AI Zone Labs Terms of Service: https://aizlabs.com/terms-of-service<br />
* The AI Zone Labs Privacy Policy: https://aizlabs.com/privacy-policy<br />
* Understand that user data will be transmitted to external services for AI processing</p>
<h3>Support</h3>
<p>For support, please visit: https://aizlabs.com/contact-us</p>


AIZ Labs Chat Agent – AI Chatbot Agent for Customer Support & Sales

AI-powered chatbot for WordPress with intelligent customer support, sales automation, and AI agent capabilities for instant, personalized responses.

HeroChat

<p>Streamline your customer communication with HeroChat, a powerful live chat and chatbot solution designed for conversational marketing.</p>
<p>Save time, increase engagement, and convert more visitors into customers using a system built for real-time interaction.</p>
<p>Here’s how HeroChat helps you grow your business and improve communication.</p>
<h3>Live chat</h3>
<p>Easily add a live chat widget to your website and start conversations with your visitors instantly.</p>
<p>With HeroChat, you can:</p>
<ul>
<li>Provide real-time customer support directly on your website</li>
<li>Assist potential customers during their decision-making process</li>
<li>Engage visitors and capture leads efficiently</li>
<li>Automate conversations using chatbot functionality</li>
</ul>
<h3>Real-time notifications</h3>
<p>Stay connected and never miss a message.</p>
<p>HeroChat includes a complete notification system, including:</p>
<ul>
<li>Email notifications</li>
<li>Push notifications</li>
<li>Desktop alerts</li>
<li>Sound alerts and visual indicators</li>
</ul>
<p>You can also update the browser tab title dynamically when new messages arrive.</p>
<h3>Mobile experience</h3>
<p>Turn any device into a support hub.</p>
<p>HeroChat works seamlessly across desktop and mobile devices and can be used as a progressive web app.</p>
<p>Install it on your smartphone or computer and manage conversations from anywhere.</p>
<h3>Support features</h3>
<ul>
<li>Manage conversations in real time  </li>
<li>Knowledge base integration  </li>
<li>Message editor and saved replies  </li>
<li>Departments and routing  </li>
<li>Notifications and queue management  </li>
<li>Email integration  </li>
<li>Omni-channel communication  </li>
<li>AI-powered translations and smart replies  </li>
<li>Reports and analytics  </li>
<li>Ticket system and offline messages  </li>
<li>And more  </li>
</ul>
<h3>Chatbot features</h3>
<ul>
<li>Automated conversations  </li>
<li>Easy-to-use interface  </li>
<li>Pre-built templates  </li>
<li>Training and customization  </li>
<li>Rich message support  </li>
<li>Human takeover  </li>
<li>Multilingual support  </li>
<li>Knowledge base integration  </li>
<li>WooCommerce compatibility  </li>
<li>Integration with platforms like Facebook and Telegram  </li>
<li>AI-powered automation and analytics  </li>
<li>Advanced actions and workflows  </li>
</ul>
<h3>Marketing features</h3>
<ul>
<li>Popup messages  </li>
<li>Welcome messages  </li>
<li>Follow-up sequences  </li>
<li>Subscription forms  </li>
<li>Newsletter integration  </li>
<li>Automation triggers  </li>
<li>Multi-user messaging  </li>
<li>WooCommerce integration  </li>
<li>Proactive chat campaigns  </li>
<li>Rich interactive messages  </li>
</ul>
<h3>User management</h3>
<ul>
<li>User registration and login  </li>
<li>Manage agents and customers  </li>
<li>Search, filter, and organize users  </li>
<li>Customer insights and tracking  </li>
<li>Automatic language detection  </li>
</ul>
<h3>Developer features</h3>
<ul>
<li>Web API  </li>
<li>JavaScript API  </li>
<li>PHP API  </li>
<li>Custom integrations and use cases  </li>
</ul>
<h3>Additional features</h3>
<ul>
<li>Progressive web app  </li>
<li>WordPress integration  </li>
<li>Multilingual and RTL support  </li>
<li>GDPR and privacy tools  </li>
<li>Customizable design  </li>
<li>White-label ready  </li>
<li>Secure and scalable  </li>
<li>Full-screen and panel chat modes  </li>
<li>High performance architecture</li>
</ul>
<h3>External services</h3>
<p>This plugin connects to the HeroChat service at <a href="https://app.herochat.io" rel="nofollow ugc">https://app.herochat.io</a> to load and display the live chat widget.</p>
<p>When enabled, the plugin loads a JavaScript file from HeroChat. This request may include:</p>
<ul>
<li>Your HeroChat ID</li>
<li>Website language</li>
<li>Technical request data (e.g. IP address, browser, referrer)</li>
</ul>
<p>This service is required for the plugin to function.</p>
<p>Terms of Service: <a href="https://app.herochat.io/terms-of-service.txt" rel="nofollow ugc">https://app.herochat.io/terms-of-service.txt</a><br />
Privacy Policy: <a href="https://app.herochat.io/privacy-policy.txt" rel="nofollow ugc">https://app.herochat.io/privacy-policy.txt</a></p>


A free, one-click live chat solution for WordPress. No coding required. Built for modern customer communication.

AIZ Labs Chat Agent – AI Chatbot Agent for Customer Support & Sales vs HeroChat