kingdijk

This extension allows shoppers to be able to send different types of messages to the shop owner (seller) directly from their Individual Account page. The types of messages include; product-related messages, order-related messages, refund-related messages, and dispute-related messages. The shop owners are also alerted by email on receiving new messages from shoppers.
SUPPORTED LANGUAGES
<ul>
<li>This plugin support multiple languages: ENGLISH, FRENCH, CHINESE, TURKISH</li>
</ul>
An inside look:
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KEY FEATURES (CUSTOMERS)
<ul>
<li>ALLOW USERS INQUIRE: Customers can inquire on any product from the product page.</li>
<li>PRODUCT PAGE CTA: Insert and customize CTA section on products page</li>
<li>CUSTOMER INBOX SECTION: Customers get an ‘inbox’ tab on their “My Account” page, where they can use to communicate with store admin</li>
</ul>
KEY FEATURES (STORE OWNER)
<ul>
<li>TICKET BASED MESSAGE MANAGEMENT: Manage your correspondence as tickets and keep try of latest messages with ease.</li>
<li>TICKET STATUS: Moves ticket across different status and keep track of changes: OPEN|CLOSED|ARCHIVED</li>
<li>ASSIGN TO OTHERS: Easily assign messages to other team members</li>
<li>ACCESS CONTROL: Control which admin user has access to your store messages</li>
<li>SEND MESSAGES: Quick send out messages to any of your contact or new email address</li>
<li>NOTIFY CLIENTS OF NEW PRODUCTS: Got new stock? Easily notify customer who have purchased similar in the past of new store</li>
<li>AUTO-RESPOND SETUP: Setup automated store responses to messages from customers</li>
</ul>

Inbox For WooCommerce

Receive messages & inquires on products/services from customers. Start a new message or manage messages from within WordPress admin.

Appointly vs Inbox For WooCommerce