SoftwareHS

Aqoiy is an AI-powered customer support chatbot that integrates deeply with WooCommerce. It uses advanced AI to answer questions, look up live orders, check product stock, process return requests, and seamlessly hand off conversations to human agents when needed.
Key Features:
<ul>
<li>AI-Powered Responses — Uses advanced AI to answer customer questions based on your knowledge base and store data.</li>
<li>WooCommerce Integration — Search products, check stock, and look up orders in real time.</li>
<li>Human Agent Handoff — Automatically escalate to live agents when the AI can’t help.</li>
<li>Knowledge Base — Add custom articles, FAQs, and policies for the AI to reference.</li>
<li>Customizable Widget — Match your brand with custom colors and titles.</li>
<li>Sentiment Analysis — Detect unhappy customers and auto-escalate.</li>
<li>Business Hours — Configure availability and offline messages.</li>
<li>Analytics Dashboard — Track conversations, response times, and customer satisfaction.</li>
<li>Multi-language Support — Auto-detect and respond in the customer’s language.</li>
<li>Light & Dark Admin Theme — Choose the admin panel appearance that suits you.</li>
</ul>
Powered by Firebase — Real-time messaging, secure authentication, and scalable infrastructure.
<h3>External Services</h3>
This plugin connects to two external services. Both connections only happen after the store owner has configured the plugin (created an Aqoiy account, or pasted a Google Gemini API key). No data leaves the site before that.
<h4>1. Aqoiy Backend API</h4>
Service: Aqoiy platform backend, operated by Aqoiy (Thrivethrum LLC). 
Endpoint host: <code>https://us-central1-aqoiy-server-v2.cloudfunctions.net/api</code> 
Purpose: Stores plugin configuration, relays chat traffic between the customer-facing widget and human agents, runs AI replies through the managed pipeline, records analytics, and authenticates the store account.
The plugin issues 26 distinct calls to this host. Each call is triggered by an explicit user action or admin event — never on every page load. They are grouped below by purpose:
a. Account & site authorisation (sent only when the admin clicks Connect / Register / Login on the settings screen, or when WordPress detects the active site URL has changed)
<ul>
<li><code>POST /auth/store/register</code> — sends the chosen email, password and store URL to create an Aqoiy account.</li>
<li><code>POST /auth/store/login-with-password</code> — sends email and password to obtain an API key.</li>
<li><code>GET /plugin/verify</code> — validates the saved API key on activation.</li>
<li><code>PUT /plugin/site-detection</code> — sends the detected site URL and platform (WordPress / WooCommerce) so the backend can authorise this domain.</li>
</ul>
b. Configuration sync (sent when the admin saves the Settings, AI Settings, Tools, Widget, or WooCommerce credentials screens)
<ul>
<li><code>GET /plugin/config</code> — fetches the current backend configuration to display in the admin UI.</li>
<li><code>PUT /plugin/config</code> (3 call sites) — sends widget colours/welcome message, the toolsConfig flags (<code>search_products</code>, <code>check_stock</code>, <code>get_order</code>, <code>submit_return</code>, <code>human_handoff</code>, <code>search_content</code>), the chosen storeMode, and — if WooCommerce is connected — the store URL plus the WooCommerce REST API consumer key/secret so the backend can call WooCommerce directly when a customer asks about an order.</li>
</ul>
c. Knowledge base sync (sent when the admin adds, edits, or deletes a KB entry, or runs the “Sync” button)
<ul>
<li><code>PUT /plugin/knowledge-base</code> — sends the user-authored KB entries (titles, content, URLs, tags) so the AI can quote them in answers.</li>
</ul>
d. Conversation traffic (sent only while a real visitor is using the chat widget on the storefront; nothing is sent if no one is chatting)
<ul>
<li><code>POST /plugin/message</code> (2 call sites) — forwards the visitor’s message and the recent message history.</li>
<li><code>POST /plugin/ai-reply</code> (2 call sites) — requests the AI reply for the current session.</li>
<li><code>POST /plugin/handoff</code> — marks the session as needing a human agent. Sends the session id and a short reason.</li>
<li><code>POST /plugin/poll</code> — short-polls the backend for any agent reply.</li>
<li><code>POST /plugin/session-end</code> — notifies the backend that the visitor closed the chat.</li>
<li><code>POST /plugin/csat</code> — sends the post-chat satisfaction rating (1–5) plus optional free-text feedback.</li>
</ul>
e. Admin dashboards (sent only while the admin is viewing the corresponding screen)
<ul>
<li><code>GET /plugin/analytics</code> — fetches conversation counts, response times, and CSAT averages for the Analytics tab.</li>
<li><code>GET /plugin/usage</code> — fetches the current month’s AI message usage and plan limit.</li>
<li><code>GET|PUT|DELETE /plugin/sessions</code> (3 call sites) — lists/filters/clears recorded sessions for the Sessions tab.</li>
<li><code>GET /plugin/session/{id}</code> — fetches a single session transcript when the admin clicks a row.</li>
</ul>
Visitor messages typed into the chat widget are transmitted to this service. The widget collects the visitor name and email only if the visitor types them (or if a logged-in WordPress user opens the chat — in which case their display name and account email are read from <code>wp_get_current_user()</code> and forwarded so the agent can identify them).
Service provider: Aqoiy (Thrivethrum LLC) — https://aqoiy.com 
Terms of Service: https://aqoiy.com/terms 
Privacy Policy: https://aqoiy.com/privacy
<h4>2. Google Gemini API (optional, BYO-key path)</h4>
Service: Google Gemini Generative Language API. 
Endpoint host: <code>https://generativelanguage.googleapis.com</code> 
Purpose: Generates AI replies when the store owner has pasted a personal Gemini API key into the AI Settings screen. If no Gemini key is configured, this path is never used — all AI replies go through the Aqoiy backend instead.
<ul>
<li><code>POST https://generativelanguage.googleapis.com/v1beta/models/{model}:generateContent</code> — sends the recent message history and any system instructions configured in the AI Settings tab; receives the model’s reply. Triggered only when the storefront widget receives a customer message and the BYO-key path is active.</li>
</ul>
The Gemini API key is supplied by the store owner and is sent as a query parameter on each request, per Google’s API contract. No customer message is sent to Google before a real visitor types in the chat widget.
Service provider: Google LLC. 
Google APIs Terms of Service: https://developers.google.com/terms 
Google Privacy Policy: https://policies.google.com/privacy
WooCommerce is a trademark of Automattic Inc. Aqoiy is not affiliated with or endorsed by Automattic.

Aqoiy – AI & Human Customer Support Chatbot

AI-powered support chatbot for WordPress & WooCommerce. Answers questions, checks orders, manages stock, and handles returns.

NewCodeByte

Important Notice for Users Updating to Version 1.6.6+
The latest update improves the plugin’s file structure for better performance. As a result, the default paths for some images (like the chatbot icon and avatars) have changed.
If you notice that the chatbot button or avatars are not appearing after the update, it is almost certainly due to your browser or website’s cache.
Solution: Please perform a “hard refresh” in your browser (Ctrl+F5 on Windows/Linux, Cmd+Shift+R on Mac). If you use a caching plugin (like WP Rocket, LiteSpeed, WP Fastest Cache etc.), please purge all caches from your plugin’s settings. This will solve the issue.
AI Chatbot Free Models empowers you to integrate a cutting-edge AI chatbot into your WordPress website! Unlock the potential of over 400 AI models through OpenRouter.ai, including industry-leading options like ChatGPT, Claude, Grok 4 and Google Gemini 2.5 Pro, as well as powerful open-source alternatives such as Llama, Mistral, and DeepSeek! Choose from a wide array of both free and premium models to perfectly match your needs and budget. 
Unlike many other plugins, all management and customization happen entirely within your WordPress backend, no need to visit external sites for configuration. The only account required is to obtain your free API key.
Looking for a platform-independent version? 
This chatbot is also available as a standalone version for use in non-WordPress websites (HTML, PHP, etc.). 
<a href="https://github.com/NewCodeByte/chatbot-ai-free-models" rel="nofollow ugc">Get it on GitHub</a>
<h3>Use Cases</h3>
Here are several practical ways to use Chatbot AI Free Models on your WordPress website:
<ul>
<li>
24/7 Customer Support 
Provide instant answers to visitors at any time, improving engagement and reducing support workload.
</li>
<li>
Lead Generation Assistant 
Qualify visitors and collect contact information through conversational interaction.
</li>
<li>
Product Recommendation Bot 
Help users find suitable products or services using natural language queries.
</li>
<li>
Content Navigation Helper 
Guide users to the right blog posts, categories, or pages based on their questions.
</li>
<li>
Automated Live Chat for Immediate Engagement 
Deploy an automated assistant that mimics a live chat operator. It can greet visitors, answer initial questions, and guide them, ensuring every user feels supported.
</li>
<li>
Knowledge Base Access 
Offer a conversational interface to your FAQ, help articles, or documentation.
</li>
<li>
Idea Generation for Writers and Bloggers 
Suggest article topics, headlines, or summaries directly within your website.
</li>
<li>
Multilingual Support 
Serve users in multiple languages by selecting models with multilingual capabilities.
</li>
<li>
Chatbot-Powered Helpdesk 
Turn your chatbot into a powerful first-line helpdesk. It provides instant, automated support 24/7 and captures visitor details with an optional pre-chat form.
</li>
<li>
Free AI Integration 
Use free models from OpenRouter without additional costs or complex setup.
</li>
</ul>
<h3>Configuration – Setting up your AI Chatbot</h3>
<ol>
<li>Get a Free API Key from OpenRouter.ai (Yes, it’s free!). OpenRouter offers access to over 400 models, including ChatGPT, Claude, DeepSeek, Gemini, and many others, all at competitive prices!</li>
<li>Enter your OpenRouter API Key in the “Settings” tab.</li>
<li>Choose an AI Model. Free models have the suffix “:free” at the end of their name. Note that all models are accessed THROUGH OpenRouter, regardless of the original provider.</li>
<li>Provide context about your website in the “Information for responses” field.</li>
<li>Customize the chatbot’s appearance in the “Style” and “Images” tabs.</li>
<li>Click “Save settings”. Remember to refresh your website (Ctrl+F5 or Cmd+Shift+R) after saving, otherwise the changes may not be displayed correctly due to caching.</li>
</ol>
<h3>Message and IP Saving</h3>
You can enable or disable the saving of chat messages and user IP addresses in the “Messages” tab of the settings page. Message saving is disabled by default for privacy reasons. If enabled, all chat messages and IP addresses will be stored securely within the plugin’s dedicated database.
Using a dedicated database offers several advantages:
<ul>
<li>Simplified Management: All chatbot-related data is contained in a single location, making it easier to manage and maintain.</li>
<li>Reduced Impact: Storing data separately minimizes the impact on your website’s core database performance.</li>
</ul>
Important: If you choose to enable message and IP saving, you MUST update your website’s privacy policy to reflect this data collection practice and inform your users accordingly. You are responsible for complying with all applicable privacy laws.
<h3>Enabling “Powered by NewCodeByte”</h3>
Enabling “Powered by NewCodeByte” helps me support the development of this free plugin. If you enjoy Chatbot AI Free Models, please consider enabling it! 
If you’d prefer not to display the “Powered by NewCodeByte” link, you can support me with a donation on Buy Me a Coffee via Buy Me a Coffee. 
All donations are greatly appreciated and will help me continue to improve and maintain this plugin.
<h3>External Services</h3>
Chatbot AI Free Models allows you to connect your site to AI services via OpenRouter. You need your own API key and must comply with their Terms of Service and Privacy Policy.
The plugin developer is not responsible for any issues or damages resulting from the use of the plugin or AI-generated content. Make sure your usage complies with the laws of your country. All data stays on your server, it’s your responsibility to keep it secure.
<ul>
<li>OpenRouter Terms of Service and Privacy Policy:
<ul>
<li>Terms of Service: <a href="https://openrouter.ai/terms" rel="nofollow ugc">https://openrouter.ai/terms</a></li>
<li>Privacy Policy: <a href="https://openrouter.ai/privacy" rel="nofollow ugc">https://openrouter.ai/privacy</a></li>
</ul>
</li>
</ul>
<h3>Donate link</h3>
You can support the development of Chatbot AI Free Models by making a donation via <a href="https://www.buymeacoffee.com/codebytewp" rel="nofollow ugc">https://www.buymeacoffee.com/codebytewp</a>.
<h3>License and Usage</h3>
Chatbot AI Free Models is provided free of charge for both personal and commercial use. You are allowed to distribute the plugin in its original, unmodified form.
This plugin is created and maintained by NewCodeByte.
<h3>Author</h3>
NewCodeByte
<h3>Disclaimer and Legal Information</h3>
This plugin is provided “as is” and without any warranty, express or implied. NewCodeByte is not liable for any damages or losses arising from its use. While this plugin is provided free of charge for personal or commercial use, the “Powered by NewCodeByte” link helps support its development. This plugin is licensed under the GPLv2 (or later) license, and you are free to use, modify, and distribute it according to the terms of that license. You are solely responsible for ensuring that your use of this plugin complies with all applicable laws and regulations.
<h3>Privacy</h3>
This plugin handles user data in the following ways:
<ol>
<li>Chat Messages</li>
</ol>
– Messages are stored only when explicitly enabled by the site administrator 
– Messages are stored in a dedicated, secure database 
– Messages can be exported or deleted through the admin interface 
– No message content is shared with third parties except OpenRouter for processing
<ol>
<li>User Data Collection</li>
</ol>
– IP addresses (when message saving is enabled) 
– Chat message content 
– No personal identification information is collected 
– No cookies are used by the plugin itself
<ol>
<li>Data Retention</li>
</ol>
– Messages and IPs are stored until manually deleted by the administrator 
– No automatic data deletion is performed 
– Administrators can delete all stored data at any time
<ol>
<li>GDPR Compliance</li>
</ol>
– Users should be informed about data collection 
– Site administrators must update their privacy policy 
– Data export and deletion tools are provided 
– Clear process for handling data subject requests
<h3>Contact</h3>
If you need support: <a href="https://newcodebyte.altervista.org" rel="nofollow ugc">https://newcodebyte.altervista.org</a>

AI Chatbot Free Models – Customer Support, Live Chat, Virtual Assistant

Add an AI Chatbot to your WordPress site for instant live chat or customer support. Featuring GPT, Claude, Llama and 70+ free models.

Aqoiy – AI & Human Customer Support Chatbot vs AI Chatbot Free Models – Customer Support, Live Chat, Virtual Assistant