SoftwareHS

Aqoiy is an AI-powered customer support chatbot that integrates deeply with WooCommerce. It uses advanced AI to answer questions, look up live orders, check product stock, process return requests, and seamlessly hand off conversations to human agents when needed.
Key Features:
<ul>
<li>AI-Powered Responses — Uses advanced AI to answer customer questions based on your knowledge base and store data.</li>
<li>WooCommerce Integration — Search products, check stock, and look up orders in real time.</li>
<li>Human Agent Handoff — Automatically escalate to live agents when the AI can’t help.</li>
<li>Knowledge Base — Add custom articles, FAQs, and policies for the AI to reference.</li>
<li>Customizable Widget — Match your brand with custom colors and titles.</li>
<li>Sentiment Analysis — Detect unhappy customers and auto-escalate.</li>
<li>Business Hours — Configure availability and offline messages.</li>
<li>Analytics Dashboard — Track conversations, response times, and customer satisfaction.</li>
<li>Multi-language Support — Auto-detect and respond in the customer’s language.</li>
<li>Light & Dark Admin Theme — Choose the admin panel appearance that suits you.</li>
</ul>
Powered by Firebase — Real-time messaging, secure authentication, and scalable infrastructure.
<h3>External Services</h3>
This plugin connects to two external services. Both connections only happen after the store owner has configured the plugin (created an Aqoiy account, or pasted a Google Gemini API key). No data leaves the site before that.
<h4>1. Aqoiy Backend API</h4>
Service: Aqoiy platform backend, operated by Aqoiy (Thrivethrum LLC). 
Endpoint host: <code>https://us-central1-aqoiy-server-v2.cloudfunctions.net/api</code> 
Purpose: Stores plugin configuration, relays chat traffic between the customer-facing widget and human agents, runs AI replies through the managed pipeline, records analytics, and authenticates the store account.
The plugin issues 26 distinct calls to this host. Each call is triggered by an explicit user action or admin event — never on every page load. They are grouped below by purpose:
a. Account & site authorisation (sent only when the admin clicks Connect / Register / Login on the settings screen, or when WordPress detects the active site URL has changed)
<ul>
<li><code>POST /auth/store/register</code> — sends the chosen email, password and store URL to create an Aqoiy account.</li>
<li><code>POST /auth/store/login-with-password</code> — sends email and password to obtain an API key.</li>
<li><code>GET /plugin/verify</code> — validates the saved API key on activation.</li>
<li><code>PUT /plugin/site-detection</code> — sends the detected site URL and platform (WordPress / WooCommerce) so the backend can authorise this domain.</li>
</ul>
b. Configuration sync (sent when the admin saves the Settings, AI Settings, Tools, Widget, or WooCommerce credentials screens)
<ul>
<li><code>GET /plugin/config</code> — fetches the current backend configuration to display in the admin UI.</li>
<li><code>PUT /plugin/config</code> (3 call sites) — sends widget colours/welcome message, the toolsConfig flags (<code>search_products</code>, <code>check_stock</code>, <code>get_order</code>, <code>submit_return</code>, <code>human_handoff</code>, <code>search_content</code>), the chosen storeMode, and — if WooCommerce is connected — the store URL plus the WooCommerce REST API consumer key/secret so the backend can call WooCommerce directly when a customer asks about an order.</li>
</ul>
c. Knowledge base sync (sent when the admin adds, edits, or deletes a KB entry, or runs the “Sync” button)
<ul>
<li><code>PUT /plugin/knowledge-base</code> — sends the user-authored KB entries (titles, content, URLs, tags) so the AI can quote them in answers.</li>
</ul>
d. Conversation traffic (sent only while a real visitor is using the chat widget on the storefront; nothing is sent if no one is chatting)
<ul>
<li><code>POST /plugin/message</code> (2 call sites) — forwards the visitor’s message and the recent message history.</li>
<li><code>POST /plugin/ai-reply</code> (2 call sites) — requests the AI reply for the current session.</li>
<li><code>POST /plugin/handoff</code> — marks the session as needing a human agent. Sends the session id and a short reason.</li>
<li><code>POST /plugin/poll</code> — short-polls the backend for any agent reply.</li>
<li><code>POST /plugin/session-end</code> — notifies the backend that the visitor closed the chat.</li>
<li><code>POST /plugin/csat</code> — sends the post-chat satisfaction rating (1–5) plus optional free-text feedback.</li>
</ul>
e. Admin dashboards (sent only while the admin is viewing the corresponding screen)
<ul>
<li><code>GET /plugin/analytics</code> — fetches conversation counts, response times, and CSAT averages for the Analytics tab.</li>
<li><code>GET /plugin/usage</code> — fetches the current month’s AI message usage and plan limit.</li>
<li><code>GET|PUT|DELETE /plugin/sessions</code> (3 call sites) — lists/filters/clears recorded sessions for the Sessions tab.</li>
<li><code>GET /plugin/session/{id}</code> — fetches a single session transcript when the admin clicks a row.</li>
</ul>
Visitor messages typed into the chat widget are transmitted to this service. The widget collects the visitor name and email only if the visitor types them (or if a logged-in WordPress user opens the chat — in which case their display name and account email are read from <code>wp_get_current_user()</code> and forwarded so the agent can identify them).
Service provider: Aqoiy (Thrivethrum LLC) — https://aqoiy.com 
Terms of Service: https://aqoiy.com/terms 
Privacy Policy: https://aqoiy.com/privacy
<h4>2. Google Gemini API (optional, BYO-key path)</h4>
Service: Google Gemini Generative Language API. 
Endpoint host: <code>https://generativelanguage.googleapis.com</code> 
Purpose: Generates AI replies when the store owner has pasted a personal Gemini API key into the AI Settings screen. If no Gemini key is configured, this path is never used — all AI replies go through the Aqoiy backend instead.
<ul>
<li><code>POST https://generativelanguage.googleapis.com/v1beta/models/{model}:generateContent</code> — sends the recent message history and any system instructions configured in the AI Settings tab; receives the model’s reply. Triggered only when the storefront widget receives a customer message and the BYO-key path is active.</li>
</ul>
The Gemini API key is supplied by the store owner and is sent as a query parameter on each request, per Google’s API contract. No customer message is sent to Google before a real visitor types in the chat widget.
Service provider: Google LLC. 
Google APIs Terms of Service: https://developers.google.com/terms 
Google Privacy Policy: https://policies.google.com/privacy
WooCommerce is a trademark of Automattic Inc. Aqoiy is not affiliated with or endorsed by Automattic.

Aqoiy – AI & Human Customer Support Chatbot

AI-powered support chatbot for WordPress & WooCommerce. Answers questions, checks orders, manages stock, and handles returns.

Chatra

Chatra Live Chat + ChatBot + Facebook + Helpdesk + Cart Saver.
Chatra Live Chat allows you to sell more, answering questions and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info and understand your customers better.
Work from a web dashboard or desktop apps for Windows & Mac. Chat on the go from iOS/Android apps.
Distinctive Features:
<ul>
<li>Real-time visitor list. View the list of visitors who are currently online on your website and start a conversation manually.</li>
<li>ChatBots. Use bots to collect visitors’ contacts. Offer quick options for frequently asked questions (FAQ) so that your visitors get the answers they need without a load on your team.</li>
<li>Unique exit-intent feature. Catch visitors who are about to leave!</li>
<li>Email integration. Connect the email address your customers use to contact you and manage your email conversations alongside chats.</li>
<li>Facebook integration. Send and receive chats directly from your Facebook visitors</li>
<li>Intelligent form bot. Add your own custom fields (like company name, address or order number) to the contact form and dialogs.</li>
<li>Live typing insights. See what customers type before they hit “send”. Save time on preparing an answer.</li>
<li>Group chats. Make few agents talk to a customer in a group chat to solve pressing issues and delight with the level of service.</li>
<li>Visitor information. Know your customers — what page they are on, where are they from and what device and system they use to access your store.</li>
<li>Conversation history. We save past conversations for both you and your customers, so once they return the conversation continues in the same thread, as in a messenger app.</li>
<li>Collects contact info. Even when you are offline or unavailable, so that you can get back to customers even if they left your site.</li>
<li>Targeted chats (triggers). Initiate conversations when certain criteria are met: target those customers who might be in need of assistance.</li>
<li>Correct typos. Correct answers after sending the message.</li>
<li>Works everywhere. Never lose a customer again. Even if he’s on Nintendo 3DS or a Windows Phone.</li>
<li>Looks & feels as a messenger app. Smooth animations, avatars, beautiful design.</li>
<li>Agent photos visible pre-chat. After clicking on the widget, visitors can see photos and names of the online agents, even before they start chatting. This is highly engaging and can lift a number of quality chat interactions.</li>
<li>Full Ecwid support.</li>
<li>Full WooCommerce support.</li>
<li>Work from a browser, desktop or mobile apps. Windows & Mac, Android & iOS. Even on the go we’ve got you covered!</li>
<li>Free forever plan.</li>
</ul>
Simple, straightforward pricing: Free forever plan, or $15 per agent/month
Web dashboard, desktop apps for Windows & Mac, Android & iOS — we’ve got you covered. Sign up to download!
For the full feature list and additional information check <a href="https://chatra.com" rel="nofollow ugc">https://chatra.com</a>

Chatra Live Chat + ChatBot + Cart Saver

Powerful chat / chatbot / Fb chat and cart saver app for WordPress and WooCommerce, free as long as you want.

Aqoiy – AI & Human Customer Support Chatbot vs Chatra Live Chat + ChatBot + Cart Saver