SoftwareHS

<p>Aqoiy is an AI-powered customer support chatbot that integrates deeply with WooCommerce. It uses advanced AI to answer questions, look up live orders, check product stock, process return requests, and seamlessly hand off conversations to human agents when needed.</p>
<p><strong>Key Features:</strong></p>
<ul>
<li><strong>AI-Powered Responses</strong> — Uses advanced AI to answer customer questions based on your knowledge base and store data.</li>
<li><strong>WooCommerce Integration</strong> — Search products, check stock, and look up orders in real time.</li>
<li><strong>Human Agent Handoff</strong> — Automatically escalate to live agents when the AI can’t help.</li>
<li><strong>Knowledge Base</strong> — Add custom articles, FAQs, and policies for the AI to reference.</li>
<li><strong>Customizable Widget</strong> — Match your brand with custom colors and titles.</li>
<li><strong>Sentiment Analysis</strong> — Detect unhappy customers and auto-escalate.</li>
<li><strong>Business Hours</strong> — Configure availability and offline messages.</li>
<li><strong>Analytics Dashboard</strong> — Track conversations, response times, and customer satisfaction.</li>
<li><strong>Multi-language Support</strong> — Auto-detect and respond in the customer’s language.</li>
<li><strong>Light & Dark Admin Theme</strong> — Choose the admin panel appearance that suits you.</li>
</ul>
<p><strong>Powered by Firebase</strong> — Real-time messaging, secure authentication, and scalable infrastructure.</p>
<h3>External Services</h3>
<p>This plugin connects to two external services. Both connections only happen after the store owner has configured the plugin (created an Aqoiy account, or pasted a Google Gemini API key). No data leaves the site before that.</p>
<h4>1. Aqoiy Backend API</h4>
<p><strong>Service:</strong> Aqoiy platform backend, operated by Aqoiy (Thrivethrum LLC).<br />
<strong>Endpoint host:</strong> <code>https://us-central1-aqoiy-server-v2.cloudfunctions.net/api</code><br />
<strong>Purpose:</strong> Stores plugin configuration, relays chat traffic between the customer-facing widget and human agents, runs AI replies through the managed pipeline, records analytics, and authenticates the store account.</p>
<p>The plugin issues 26 distinct calls to this host. Each call is triggered by an explicit user action or admin event — never on every page load. They are grouped below by purpose:</p>
<p><strong>a. Account & site authorisation</strong> (sent only when the admin clicks Connect / Register / Login on the settings screen, or when WordPress detects the active site URL has changed)</p>
<ul>
<li><code>POST /auth/store/register</code> — sends the chosen email, password and store URL to create an Aqoiy account.</li>
<li><code>POST /auth/store/login-with-password</code> — sends email and password to obtain an API key.</li>
<li><code>GET  /plugin/verify</code> — validates the saved API key on activation.</li>
<li><code>PUT  /plugin/site-detection</code> — sends the detected site URL and platform (WordPress / WooCommerce) so the backend can authorise this domain.</li>
</ul>
<p><strong>b. Configuration sync</strong> (sent when the admin saves the Settings, AI Settings, Tools, Widget, or WooCommerce credentials screens)</p>
<ul>
<li><code>GET  /plugin/config</code> — fetches the current backend configuration to display in the admin UI.</li>
<li><code>PUT  /plugin/config</code> (3 call sites) — sends widget colours/welcome message, the toolsConfig flags (<code>search_products</code>, <code>check_stock</code>, <code>get_order</code>, <code>submit_return</code>, <code>human_handoff</code>, <code>search_content</code>), the chosen storeMode, and — if WooCommerce is connected — the store URL plus the WooCommerce REST API consumer key/secret so the backend can call WooCommerce directly when a customer asks about an order.</li>
</ul>
<p><strong>c. Knowledge base sync</strong> (sent when the admin adds, edits, or deletes a KB entry, or runs the “Sync” button)</p>
<ul>
<li><code>PUT  /plugin/knowledge-base</code> — sends the user-authored KB entries (titles, content, URLs, tags) so the AI can quote them in answers.</li>
</ul>
<p><strong>d. Conversation traffic</strong> (sent only while a real visitor is using the chat widget on the storefront; nothing is sent if no one is chatting)</p>
<ul>
<li><code>POST /plugin/message</code> (2 call sites) — forwards the visitor’s message and the recent message history.</li>
<li><code>POST /plugin/ai-reply</code> (2 call sites) — requests the AI reply for the current session.</li>
<li><code>POST /plugin/handoff</code> — marks the session as needing a human agent. Sends the session id and a short reason.</li>
<li><code>POST /plugin/poll</code> — short-polls the backend for any agent reply.</li>
<li><code>POST /plugin/session-end</code> — notifies the backend that the visitor closed the chat.</li>
<li><code>POST /plugin/csat</code> — sends the post-chat satisfaction rating (1–5) plus optional free-text feedback.</li>
</ul>
<p><strong>e. Admin dashboards</strong> (sent only while the admin is viewing the corresponding screen)</p>
<ul>
<li><code>GET  /plugin/analytics</code> — fetches conversation counts, response times, and CSAT averages for the Analytics tab.</li>
<li><code>GET  /plugin/usage</code> — fetches the current month’s AI message usage and plan limit.</li>
<li><code>GET|PUT|DELETE /plugin/sessions</code> (3 call sites) — lists/filters/clears recorded sessions for the Sessions tab.</li>
<li><code>GET  /plugin/session/{id}</code> — fetches a single session transcript when the admin clicks a row.</li>
</ul>
<p>Visitor messages typed into the chat widget are transmitted to this service. The widget collects the visitor name and email only if the visitor types them (or if a logged-in WordPress user opens the chat — in which case their display name and account email are read from <code>wp_get_current_user()</code> and forwarded so the agent can identify them).</p>
<p>Service provider: Aqoiy (Thrivethrum LLC) — https://aqoiy.com<br />
Terms of Service: https://aqoiy.com/terms<br />
Privacy Policy: https://aqoiy.com/privacy</p>
<h4>2. Google Gemini API (optional, BYO-key path)</h4>
<p><strong>Service:</strong> Google Gemini Generative Language API.<br />
<strong>Endpoint host:</strong> <code>https://generativelanguage.googleapis.com</code><br />
<strong>Purpose:</strong> Generates AI replies when the store owner has pasted a personal Gemini API key into the AI Settings screen. If no Gemini key is configured, this path is never used — all AI replies go through the Aqoiy backend instead.</p>
<ul>
<li><code>POST https://generativelanguage.googleapis.com/v1beta/models/{model}:generateContent</code> — sends the recent message history and any system instructions configured in the AI Settings tab; receives the model’s reply. Triggered only when the storefront widget receives a customer message and the BYO-key path is active.</li>
</ul>
<p>The Gemini API key is supplied by the store owner and is sent as a query parameter on each request, per Google’s API contract. No customer message is sent to Google before a real visitor types in the chat widget.</p>
<p>Service provider: Google LLC.<br />
Google APIs Terms of Service: https://developers.google.com/terms<br />
Google Privacy Policy: https://policies.google.com/privacy</p>
<p>WooCommerce is a trademark of Automattic Inc. Aqoiy is not affiliated with or endorsed by Automattic.</p>


Aqoiy – AI & Human Customer Support Chatbot

AI-powered support chatbot for WordPress & WooCommerce. Answers questions, checks orders, manages stock, and handles returns.

Tomer Aharon

Gal Dubinski

Chatway Live Chat

<p>Live chat with your website visitors on WordPress. Provide customer support using the Chatway AI chatbot and live chat app, FAQ, helpdesk, chat buttons including WhatsApp, Facebook Messenger, Instagram & more with a click to chat interface. The AI support agent chatbot picks up support tickets automatically, so human agents can focus on more complex issues.</p>
<p>Chatway live chat is an AI chatbot & helpdesk live chat app for communicating better & providing live chat customer support. Customers can engage with your business using the live chat button, while the AI chatbot answers questions faster & automates customer support.</p>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/bZdEDj5MVyo?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<h4>✨ Chatway AI Chatbot with full human control</h4>
<p>Chatway AI Chatbot helps businesses automate customer support, answer common questions, and assist website visitors 24/7. The AI chatbot learns from the data sources & website content, helping it deliver accurate answers. It can reduce repetitive support work, improve response times, and help your team handle more conversations. At the same time, with full human control. Your team monitors AI support agent chatbot conversations, step in whenever needed, manage how the AI chatbot responds and ensure support quality always matches your customer experience standards. The AI chatbot can also help capture more and support live chat sales questions instantly.</p>
<h4>👩‍💻 Why do you need Helpdesk Live Chat for your website?</h4>
<ul>
<li>Real-Time Customer Support: Live chat enables instant assistance & higher customer satisfaction. Live chat facilitates quick issue resolution.</li>
<li>AI Chatbot Support: Add an AI chatbot to your website to answer common questions instantly, assist visitors 24/7, and reduce repetitive support requests. The AI chatbot learns from the data sources & website content, helping deliver relevant answers while your human agents monitor AI support agent chatbot conversations, step in anytime, and manage how the AI chatbot is used.</li>
<li>Lead Generation: Utilize helpdesk live chat, FAQ, chat buttons (WhatsApp, Facebook Messenger, Instagram, and more) as a proactive tool. Initiate conversations, answer inquiries, and guide potential customers, converting their interest into valuable leads through live chat.</li>
<li>Customer Feedback and Surveys: Embed helpdesk live chat pop up to gather feedback from your website users. Engage in real-time conversations & collect insights using live chat surveys.</li>
<li>Sales Support: Boost WooCommerce sales by integrating live chat & FAQ for personalized customer assistance. Guide users through product selection and offer real-time customer support, enhancing the overall shopping experience.</li>
<li>Technical Customer Support: Enhance customer satisfaction by providing live chat support & FAQ for technical queries.</li>
<li>Visitor Engagement and Retention: Implement helpdesk live chat & FAQ to engage website visitors. </li>
<li>Live Visitors: See who’s currently visiting your website and live chat with them.</li>
</ul>
<h4>🎉 Chatway Live Chat is a powerful live chat WordPress plugin</h4>
<p>Chatway live chat is a powerful AI chatbot & helpdesk live chat popup plugin. With Chatway live chat, easily integrate AI chatbot, live chat pop up, FAQ functionality & chat buttons like WhatsApp, Instagram, and more into your site, providing real-time assistance to visitors. Chatway live chat is user-friendly live chat plugin that effortlessly bolsters website engagement, offers real-time visitor customer support.</p>
<h4>💬 What You Get With Chatway Live Chat</h4>
<ul>
<li>Engage your website visitors and customers over live chat pop ups & provide customer support</li>
<li>Add an AI chatbot to automate support: Use an AI chatbot to answer common questions instantly, assist visitors 24/7, reduce repetitive customer support work, and provide faster replies. The AI chatbot can learn from the data sources & website content, while your team stays in control and monitors AI support agent chatbot chats, step in anytime, and manage how the AI chatbot is used</li>
<li>Show FAQ and reduce customer support live chat tickets</li>
<li>Create separate live chat widget design for different websites and chat channels, or brands in one place with separate inboxes and widgets</li>
<li>Content and file sharing within chat for improved helpdesk live chat customer support</li>
<li>Allow you to monitor chats with support agents</li>
<li>See which visitors currently visit your website and initiate live chat with them</li>
<li>Add chat pop up buttons like WhatsApp, Instagram, Facebook Messenger, SMS, Telegram, Phone, Line, Email, TikTok, WeChat, Discord, Google Maps, Waze, and custom links</li>
<li>Pending messages icon for incoming live chat messages when the Chatway live chat plugin isn’t launched</li>
<li>Offer proactive live chat customer assistance</li>
<li>Start live chat conversations with customers</li>
<li>Assign agents & provide an enriching customer experience to web visitors</li>
<li>Personalize your customer’s experience based on their chat history</li>
<li>Add tags and custom data to conversations. This feature enables segmentation & personalized customer support for an optimized live chat experience</li>
<li>Chat web app, Android & iOS mobile apps to manage live chat support on the go</li>
</ul>
<h4>🪄 Use Chatway Live Chat directly from your WordPress admin panel or as a standalone app</h4>
<p>Live chat with website visitors directly from the Chatway panel, use the AI chatbot to answer common questions automatically, or use Chatway inside your WordPress admin panel & provide customer support live chat to your website’s visitors.<br />
When logged-in visitors start a chat with you, their name, email, and profile picture are automatically synced with Chatway live chat, making it easy to see who you’re chatting with, while the AI chatbot can use the available data sources & website content, to provide faster responses.</p>
<h4>👋 Chatway Live Chat & Helpdesk account</h4>
<p>A free <a href="https://chatway.app" title="Chatway Live Chat" rel="nofollow ugc">Chatway live chat</a> account will be created for you, the live chat popup script will be added to your website, and a click to chat popup widget will appear on your website. If you logout/remove the plugin, the chat widget will be removed.<br />
Use Chatway live chat to support customers manually with human agents, or add an AI support agent chatbot to automatically handle tickets.<br />
Stay on the free plan for basic live chat features, or upgrade to the paid plans to unlock unlimited chat history, automation, integrations, multi-seat access, and other premium features.<br />
<a href="https://chatway.app/pricing/?utm_source=wplisting" title="Chatway Live Chat pricing" rel="nofollow ugc">Check out Chatway’s Live Chat pricing ⭐</a></p>
<h4>❓ Add FAQ to reduce customer support chat tickets</h4>
<p>Our WordPress live chat plugin includes FAQ to reduce customer support tickets. With the FAQ feature, users can access answers within the live chat popup, addressing common questions without needing support. This customizable FAQ tool helps reduce ticket volume and improve customer satisfaction. By providing relevant information directly in the live chat popup, users resolve their issues faster, making support more efficient</p>
<h4>📱 Live Chat Anywhere Using Our Native Mobile Apps for iOS & Android</h4>
<p>Besides our web live chat app, the Chatway iOS and Android apps allow users to engage with website visitors. This mobile application offers real-time communication, enabling timely responses. Download the app now to stay connected and chat with visitors wherever you are.<br />
<a href="https://apps.apple.com/us/app/chatway-website-live-chat/id6449775006" title="Chatway for iOS" rel="nofollow ugc">Download Chatway for iOS 🔗</a><br />
<a href="https://play.google.com/store/apps/details?id=com.chatway.mobile" title="Chatway for Android" rel="nofollow ugc">Download Chatway for Android 🔗</a></p>
<h4>🛒 Deep WooCommerce integration: Access to WooCommerce Visitors’ Cart & Orders data and WooCommerce Store Data</h4>
<p>Chatway live chat gives you access to visitor and store data directly inside the chat pop up window, making real-time support effortless. Instantly view order history, including purchased items and total order value, without asking for order numbers or switching tabs. See what’s in their cart, including total items and value, guide customers to checkout, recommend products & recover abandoned carts. Share clickable product links, suggest categories, and send active coupon codes, all within the chat popup.</p>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/m3Tum7sMIRk?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<h4>🚀 Add chat buttons like WhatsApp, Messenger, and more</h4>
<p>With Chatway Live Chat, add chat buttons for WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, Email, TikTok, WeChat, Discord, Google Maps, Waze, and even create your own custom chat buttons. For example, add a WhatsApp chat button so users can chat with you through WhatsApp or their favorite chat channel.</p>
<h4>💾 Canned responses saved replies for commonly asked questions</h4>
<p>Enhance your customer support with canned responses saved replies to common queries. This feature allows customer support chat agents to select and send standard responses, ensuring quick and consistent communication. Save time with the canned responses feature.</p>
<h4>👩‍💻 Invite your team as agents to Chatway live chat</h4>
<p>Chatway live chat offers the option to invite teammates as agents or admins, facilitating collaborative customer live chat support. By adding agents, businesses can distribute workloads and ensure seamless customer service. Invite your team to work together effectively and provide excellent live chat customer support to website visitors using Chatway live chat.</p>
<h4>🎨 Customize your live chat widget</h4>
<p>Create a customized live chat widget. Adjust colors, branding, and greetings to seamlessly integrate live chat, ensuring it looks perfect on your website. This personalized touch not only enhances visual appeal but also ensures a cohesive user experience, making live chat an integral and integrated part of your online presence.</p>
<h4>✍️ Translate your live chat widget to other languages</h4>
<p>Translate the live chat widget into multiple languages. Let visitors interact in their preferred language with your click to chat widget. With a multilingual live chat, break down language barriers, providing a more user-friendly platform. Live chat becomes a versatile tool, ensuring that audiences can engage effortlessly, for a better customer support experience.<br />
If you use the AI chatbot, it can also automatically answer in any language, helping you deliver support to a global audience.</p>
<h4>🧑‍🦱 View who’s currently visiting your website</h4>
<p>Using Chatway live chat see who’s currently visiting your website, engage a live chat session & provide customer support instantly.</p>
<h4>💻 WhatsApp Business, Facebook Messenger & Instagram native integrations</h4>
<p>Connect your WhatsApp Business (connect existing WhatsApp numbers or new WhatsApp numbers), Facebook Messenger Business page & Instagram for Business to Chatway and receive any message sent through WhatsApp Business, Facebook Messenger live chat & Instagram DMs directly to Chatway live chat. Respond through Chatway live chat and manage all your WhatsApp Business, Facebook Messenger & Instagram DMs conversations in Chatway, streamlining your customer interactions and providing unified live chat.</p>
<h4>📧 Email integration</h4>
<p>Set up a Chatway email address and receive emails to Chatway. Forward emails from your existing email address to Chatway live chat and create live chat tickets incoming emails. Simplify your communication, allowing you to conveniently respond to incoming emails from within Chatway live chat.</p>
<h4>🙈 Mailchimp integration with live chat contacts</h4>
<p>Connect Chatway to MailChimp and sync your live chat contacts to your MailChimp audience. Send live chat contacts to MailChimp with options like double opt in and tags, so all your live chat contacts are synced.</p>
<h4>🤖 Smart automations & workflows</h4>
<p>Create rule-based workflows that automatically respond to visitor actions and chat events. Send replies, route conversations to the right agents, assign chats, add internal notes, update contact details, and trigger follow-ups. Automations help you reduce repetitive work.</p>
<h4>🔏 Live Chat Private Notes</h4>
<p>Agents can write notes and tag other teammates. Enhance team communication, allowing live chat real-time coordination and ensuring a more informed live chat customer support process.</p>
<h4>📂 File sharing through live chat</h4>
<p>Collaborate through live chat file-sharing between agents and website visitors. This dual functionality enhances communication, ensuring swift live chat issue resolution and providing a seamless, interactive experience for both agents and visitors.</p>
<h4>💪 Other powerful live chat features</h4>
<ul>
<li><strong>Unlimited live chat conversations</strong> – chat with all your visitors</li>
<li><strong>Unlimited websites</strong> – install Chatway live chat on all of your websites. Install Chatway live chat on any platform</li>
<li><strong>Post-chat automated surveys</strong> – send automated surveys to site visitors after their chat ends with a support team member to gather instant feedback and improve customer experience</li>
<li><strong>Email and push notifications</strong> – get email and push notifications for new live chat messages. Your visitors will also be notified via email when you answer they messages after leaving your website</li>
<li><strong>Collect visitors’ details</strong> – show a contact form before/after visitors send a message &  collect email, name, phone, address or any custom field</li>
<li><strong>Email or download chat transcripts</strong> – download or email live chat transcripts to yourself or to your website’s visitors</li>
<li><strong>Quick actions</strong> – reply to specific messages sent by your visitors, delete or edit message (not available for visitors), and perform other actions while chatting with your visitors</li>
<li><strong>Widget and agent availability</strong> – set visibility hours for your live chat widget and working hours for your agents</li>
<li><strong>Advanced targeting options</strong> – show or hide the live chat widget on specific pages or based on the country of the visitor</li>
<li><strong>Live chat analytics</strong> – helpdesk agents’ activities and live chat conversations insights</li>
</ul>
<h4>🔗 Chatway Live Chat Demo</h4>
<p>Check out the Chatway live chat widget in action. Its intuitive live chat interface ensures easy navigation. Real-time messaging features highlight the platform’s effectiveness, while customizable options and robust admin controls offer versatility. The clean live chat layout enhance user experience, making it an ideal solution for businesses to boost customer engagement through live chat.<br />
<a href="https://chatway.app/" title="Chatway for Android" rel="nofollow ugc">Chatway Live Chat Demo website 🔗</a>.</p>
<h4>🔒 GDPR & data protection</h4>
<p>Chatway live chat uses flexible privacy settings aligned with GDPR and other data protection guidelines, doesn’t use cookies, and keeps all data minimal. This gives visitors stronger privacy and helps site owners reduce consent needs and simplify privacy and GDPR compliance.</p>
<h4>🤗 Testimonials</h4>
<blockquote>
<p>“Chatway saves us massive time and support costs. Their AI agent handles about 95% of incoming support requests automatically. It connects to our knowledge base and replies instantly across chat, email, and social messages. Setup was quick and the platform gets the job done.”<br />
  <strong>Moshe F. Saraf, Pareto Solutions</strong></p>
<p>“Live chat and AI chatbot that work<br />
  We are extremely satisfied with the live chat solution we use across all our websites – it works perfectly. The real-time translation is especially impressive, allowing us to manage sites in five different countries with ease. The new AI chatbot has made a big difference by helping us answer many inquiries quickly and efficiently. This has freed up valuable time for our customer service team to focus on more complex cases. The combination of live chat and an AI chatbot has truly elevated our customer experience.”</p>
<p>  <strong>Henrik Bennarp, Halle System</strong></p>
<p>“Transform Your Customer Engagement with Chatway – A 5-Star Experience!<br />
  Chatway is a standout live chat plugin for WordPress. It’s lightweight, user-friendly, and enhances customer interactions without slowing down your site. Highly recommend for stellar customer service!”</p>
<p>  <strong>Menny Benady, Benady New Media</strong></p>
<p>“Smooth and easy<br />
  Simple interface and a good way to engage with potential customers.”</p>
<p>  <strong>Matias Yabar-Davila, Coach Social</strong></p>
</blockquote>


Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons


Integrates easily with the mobile app. I get instant mobile notifications when visitors leave messages on my site. Highly recommended


Simple and innovative

AI chatbot agent & live chat for customer support, FAQ, chat buttons including WhatsApp with Chatway live chat. iOS & Android apps available 💬

Aqoiy – AI & Human Customer Support Chatbot vs Chatway Live Chat – AI Chatbot, Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons