SoftwareHS

Aqoiy is an AI-powered customer support chatbot that integrates deeply with WooCommerce. It uses advanced AI to answer questions, look up live orders, check product stock, process return requests, and seamlessly hand off conversations to human agents when needed.
Key Features:
<ul>
<li>AI-Powered Responses — Uses advanced AI to answer customer questions based on your knowledge base and store data.</li>
<li>WooCommerce Integration — Search products, check stock, and look up orders in real time.</li>
<li>Human Agent Handoff — Automatically escalate to live agents when the AI can’t help.</li>
<li>Knowledge Base — Add custom articles, FAQs, and policies for the AI to reference.</li>
<li>Customizable Widget — Match your brand with custom colors and titles.</li>
<li>Sentiment Analysis — Detect unhappy customers and auto-escalate.</li>
<li>Business Hours — Configure availability and offline messages.</li>
<li>Analytics Dashboard — Track conversations, response times, and customer satisfaction.</li>
<li>Multi-language Support — Auto-detect and respond in the customer’s language.</li>
<li>Light & Dark Admin Theme — Choose the admin panel appearance that suits you.</li>
</ul>
Powered by Firebase — Real-time messaging, secure authentication, and scalable infrastructure.
<h3>External Services</h3>
This plugin connects to two external services. Both connections only happen after the store owner has configured the plugin (created an Aqoiy account, or pasted a Google Gemini API key). No data leaves the site before that.
<h4>1. Aqoiy Backend API</h4>
Service: Aqoiy platform backend, operated by Aqoiy (Thrivethrum LLC). 
Endpoint host: <code>https://us-central1-aqoiy-server-v2.cloudfunctions.net/api</code> 
Purpose: Stores plugin configuration, relays chat traffic between the customer-facing widget and human agents, runs AI replies through the managed pipeline, records analytics, and authenticates the store account.
The plugin issues 26 distinct calls to this host. Each call is triggered by an explicit user action or admin event — never on every page load. They are grouped below by purpose:
a. Account & site authorisation (sent only when the admin clicks Connect / Register / Login on the settings screen, or when WordPress detects the active site URL has changed)
<ul>
<li><code>POST /auth/store/register</code> — sends the chosen email, password and store URL to create an Aqoiy account.</li>
<li><code>POST /auth/store/login-with-password</code> — sends email and password to obtain an API key.</li>
<li><code>GET /plugin/verify</code> — validates the saved API key on activation.</li>
<li><code>PUT /plugin/site-detection</code> — sends the detected site URL and platform (WordPress / WooCommerce) so the backend can authorise this domain.</li>
</ul>
b. Configuration sync (sent when the admin saves the Settings, AI Settings, Tools, Widget, or WooCommerce credentials screens)
<ul>
<li><code>GET /plugin/config</code> — fetches the current backend configuration to display in the admin UI.</li>
<li><code>PUT /plugin/config</code> (3 call sites) — sends widget colours/welcome message, the toolsConfig flags (<code>search_products</code>, <code>check_stock</code>, <code>get_order</code>, <code>submit_return</code>, <code>human_handoff</code>, <code>search_content</code>), the chosen storeMode, and — if WooCommerce is connected — the store URL plus the WooCommerce REST API consumer key/secret so the backend can call WooCommerce directly when a customer asks about an order.</li>
</ul>
c. Knowledge base sync (sent when the admin adds, edits, or deletes a KB entry, or runs the “Sync” button)
<ul>
<li><code>PUT /plugin/knowledge-base</code> — sends the user-authored KB entries (titles, content, URLs, tags) so the AI can quote them in answers.</li>
</ul>
d. Conversation traffic (sent only while a real visitor is using the chat widget on the storefront; nothing is sent if no one is chatting)
<ul>
<li><code>POST /plugin/message</code> (2 call sites) — forwards the visitor’s message and the recent message history.</li>
<li><code>POST /plugin/ai-reply</code> (2 call sites) — requests the AI reply for the current session.</li>
<li><code>POST /plugin/handoff</code> — marks the session as needing a human agent. Sends the session id and a short reason.</li>
<li><code>POST /plugin/poll</code> — short-polls the backend for any agent reply.</li>
<li><code>POST /plugin/session-end</code> — notifies the backend that the visitor closed the chat.</li>
<li><code>POST /plugin/csat</code> — sends the post-chat satisfaction rating (1–5) plus optional free-text feedback.</li>
</ul>
e. Admin dashboards (sent only while the admin is viewing the corresponding screen)
<ul>
<li><code>GET /plugin/analytics</code> — fetches conversation counts, response times, and CSAT averages for the Analytics tab.</li>
<li><code>GET /plugin/usage</code> — fetches the current month’s AI message usage and plan limit.</li>
<li><code>GET|PUT|DELETE /plugin/sessions</code> (3 call sites) — lists/filters/clears recorded sessions for the Sessions tab.</li>
<li><code>GET /plugin/session/{id}</code> — fetches a single session transcript when the admin clicks a row.</li>
</ul>
Visitor messages typed into the chat widget are transmitted to this service. The widget collects the visitor name and email only if the visitor types them (or if a logged-in WordPress user opens the chat — in which case their display name and account email are read from <code>wp_get_current_user()</code> and forwarded so the agent can identify them).
Service provider: Aqoiy (Thrivethrum LLC) — https://aqoiy.com 
Terms of Service: https://aqoiy.com/terms 
Privacy Policy: https://aqoiy.com/privacy
<h4>2. Google Gemini API (optional, BYO-key path)</h4>
Service: Google Gemini Generative Language API. 
Endpoint host: <code>https://generativelanguage.googleapis.com</code> 
Purpose: Generates AI replies when the store owner has pasted a personal Gemini API key into the AI Settings screen. If no Gemini key is configured, this path is never used — all AI replies go through the Aqoiy backend instead.
<ul>
<li><code>POST https://generativelanguage.googleapis.com/v1beta/models/{model}:generateContent</code> — sends the recent message history and any system instructions configured in the AI Settings tab; receives the model’s reply. Triggered only when the storefront widget receives a customer message and the BYO-key path is active.</li>
</ul>
The Gemini API key is supplied by the store owner and is sent as a query parameter on each request, per Google’s API contract. No customer message is sent to Google before a real visitor types in the chat widget.
Service provider: Google LLC. 
Google APIs Terms of Service: https://developers.google.com/terms 
Google Privacy Policy: https://policies.google.com/privacy
WooCommerce is a trademark of Automattic Inc. Aqoiy is not affiliated with or endorsed by Automattic.

Aqoiy – AI & Human Customer Support Chatbot

AI-powered support chatbot for WordPress & WooCommerce. Answers questions, checks orders, manages stock, and handles returns.

Jotform

Jotform AI Chatbot for WordPress automates support, answers FAQs, drives WooCommerce sales, generates leads and boosts engagement with easy setup and no coding required.
🟪 Jotform AI Chatbot allows businesses to engage visitors, guide them through forms, and streamline communication effortlessly. By providing seamless, real-time assistance, it helps convert passive visitors into active users.
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/WUFl9IVWqNg?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<h4>💬 What does the Jotform AI Chatbot do?</h4>
The Jotform AI Chatbot plugin allows you to easily create and train custom chatbots to handle queries, guide users, and share information. It offers seamless publishing on any WordPress site without coding and enhances user engagement through interactive conversations. You can customize chatbot personas, tones, and styles to align with your brand identity. With WooCommerce integration, the plugin supports online stores with product Q&A, order tracking, and cart recovery.
<h4>🎥 Product demo videos:</h4>
▶️ <a href="https://link.jotform.com/gKw5OEf1Kq" rel="nofollow ugc">How to Use Jotform AI Chatbot on WordPress</a> 
▶️ <a href="https://link.jotform.com/XZ3hoL4IRx" rel="nofollow ugc">How to Set Up Your Chatbot WordPress Plugin in 5 Minutes</a> 
▶️ <a href="https://link.jotform.com/wEhyKfnbDS" rel="nofollow ugc">How to Install Jotform AI Chatbot WordPress Plugin</a> 
▶️ <a href="https://link.jotform.com/cEaxwHnep7" rel="nofollow ugc">How to Connect Your Jotform AI Chatbot to Your WooCommerce Store</a>
<h4>🚀 Why use Jotform AI Chatbot on your WordPress website?</h4>
💬 Instant responses: Provide quick and accurate answers to FAQs, ensuring users receive the necessary information immediately. 
📱 Mobile-fiendly live chat widget: A fully responsive chat experience that adapts seamlessly to desktop, tablet, and mobile devices. Ensure every visitor enjoys smooth, accessible conversations—anytime, anywhere. 
ℹ️ Multilingual support: Communicate with users in their preferred language to expand your global reach. 
🎨 Customizable branding: Align the chatbot’s design with your website’s branding for a cohesive and integrated user experience. 
🔒 Secure and reliable: Built on Jotform’s robust infrastructure, the AI Chatbot keeps your data safe and ensures consistent, dependable performance.
<h4>🚀 Top features of Jotform AI Chatbot WordPress Plugin</h4>
🟣 Advanced customization & training: With the Agent Builder, you can tailor responses, tone, layout control, appearance, and target device, using your data and insights for personalized interactions. 
🟣 Auto train: The plugin automatically crawls your website content and trains the chatbot without any manual setup. Whenever you update your pages or add a new page, blog post, or FAQ, the chatbot stays in sync and instantly learns from the latest information. This ensures visitors always receive accurate, up-to-date answers, saving you hours of maintenance while delivering a smarter, more reliable customer experience. 
🟣 Chatbot visibility: Decide where the chatbot should appear on your website. You can choose which pages or typed URLs the chatbot will be shıwn or hidden. 
🟣 Form assistance: Guide users through form completion with a conversational flow to reduce errors and improve submission success. 
🟣 Chatbot Conversations: View and manage all user chats directly from your WordPress dashboard. Track interactions, review messages, and respond in real time—without leaving your site.
<h4>🌍 Multi-language AI Chatbot for global support</h4>
The Jotform AI Chatbot automatically adapts to your visitors’ preferred language, supporting seamless conversations in dozens of languages worldwide. Deliver personalized, AI-powered assistance in your users’ native language—no manual setup required.
<h4>🛒 Smart eCommerce chatbot</h4>
<ul>
<li>Boost your WooCommerce store with Jotform AI Chatbot WordPress Plugin:</li>
<li>Engage visitors by answering product questions in real time</li>
<li>Assist with order tracking</li>
<li>Reduce cart abandonment</li>
<li>Drive more completed purchases</li>
<li>Suggest relevant items and create natural upsell moments</li>
<li>Turn casual visitors into repeat buyers with always-on assistance</li>
</ul>
💡Tip: Want to get started even faster? Explore our ready-made <a href="https://link.jotform.com/71R2XHz9A7" rel="nofollow ugc">AI Chatbot templates</a> for various industries. Choose a template, customize it, and publish it on your website in minutes.
ℹ️ If you have any questions or concerns regarding your online forms, chatbots, or our Agent Builder, feel free to contact our friendly 24/7 <a href="https://link.jotform.com/xNCqA3ySkh" rel="nofollow ugc">support team</a>.
🔍 Discover all the features and capabilities of the Jotform AI Chatbot Plugin in our detailed <a href="https://link.jotform.com/Yfrmv3z1JH" rel="nofollow ugc">user guide</a>.
<h4>Who can benefit from Jotform AI Chatbot?</h4>
Jotform AI Chatbot is designed to meet the needs of various users and industries:
🛒 WooCommerce store owners: Help shoppers find the perfect products, provide instant support, and handle order tracking to reduce cart abandonment. 
👩🏽‍💼 Small to mid-sized business owners using WordPress who want to capture leads, qualify visitors, or provide instant support. 
✏️ Agencies and freelancers who build WordPress websites for clients and need to add interactive engagement tools. 
🧳 Travel and hospitality businesses (hotels, tour operators, restaurants) that want to answer booking inquiries instantly, share availability, and improve the guest experience on their websites. 
🧑🏾‍💻 SaaS companies using WordPress for their marketing sites that need to engage prospects, qualify leads, and direct them to demos, trials, or pricing pages. 
📚 Content creators, coaches, and educators who want to automate responses, book sessions, or provide resources through their site. 
🎉 Event organizers: Simplify event registration, answer attendee questions, and provide real-time updates. 
💬 Customer support teams: Deliver 24-7 assistance to resolve user issues, answer common questions, and escalate complex queries when necessary.
<h3>🛠️ External Services</h3>
This plugin connects to external services to provide functionality and improve user experience. Below are the details of the external services used:
🌟 Jotform AI Platform
<ul>
<li>The plugin connects to Jotform’s servers to enable chatbot creation, training, and deployment. This includes accessing your Jotform account data to retrieve chatbot configurations and training data.</li>
<li><a href="https://www.jotform.com/privacy/?utm_source=wordpress&utm_medium=plugin_directory&utm_campaign=chatbot_plugin_content&utm_content=privacy" rel="nofollow ugc">Privacy Policy</a></li>
<li><a href="https://www.jotform.com/ai-terms/?utm_source=wordpress&utm_medium=plugin_directory&utm_campaign=chatbot_plugin_content&utm_content=ai-terms" rel="nofollow ugc">AI Terms of Use</a></li>
<li><a href="https://www.jotform.com/terms/?utm_source=wordpress&utm_medium=plugin_directory&utm_campaign=chatbot_plugin_content&utm_content=terms" rel="nofollow ugc">Terms of Use</a></li>
</ul>
⚙️ API usage 
 – The plugin makes external API requests on the following domain to enable chatbot-related functionalities: 
 https://api.jotform.com 
 – The plugin uses this domain [https://api.jotform.com] as an API service to create realtime chatbot agent conversions.
☁️ CDN usage 
– The plugin makes external CDN requests on the following domain to enable chatbot-related functionalities: 
 https://cdn.jotfor.ms 
– The plugin uses an API to create real-time conversions with chatbot agents.
🔑 API Key usage 
– The plugin uses an API key, which is sent to the domain [https://api.jotform.com] to authenticate with the Jotform API service.
🛍️ WooCommerce integration
If WooCommerce is installed and connected, the plugin can access WooCommerce data (such as products, orders, and customer information) to allow the chatbot to answer related questions. This data remains on your WordPress site and is not sent to third-party services except through Jotform’s servers when needed for chatbot responses.
<h3>📎 Data disclosure</h3>
The plugin may send the following data to external services:
<ul>
<li>Chatbot configurations and training data (sent to Jotform servers).</li>
<li>User input and interaction data (processed to generate responses).</li>
<li>IP address and metadata for debugging and analytics purposes.</li>
</ul>

Jotform – AI Chatbot

AI chatbot that automates support, answers FAQs, drives WooCommerce sales, generates leads, and boosts engagement — easy setup, no coding!

Aqoiy – AI & Human Customer Support Chatbot vs Jotform – AI Chatbot