SoftwareHS

Aqoiy is an AI-powered customer support chatbot that integrates deeply with WooCommerce. It uses advanced AI to answer questions, look up live orders, check product stock, process return requests, and seamlessly hand off conversations to human agents when needed.
Key Features:
<ul>
<li>AI-Powered Responses — Uses advanced AI to answer customer questions based on your knowledge base and store data.</li>
<li>WooCommerce Integration — Search products, check stock, and look up orders in real time.</li>
<li>Human Agent Handoff — Automatically escalate to live agents when the AI can’t help.</li>
<li>Knowledge Base — Add custom articles, FAQs, and policies for the AI to reference.</li>
<li>Customizable Widget — Match your brand with custom colors and titles.</li>
<li>Sentiment Analysis — Detect unhappy customers and auto-escalate.</li>
<li>Business Hours — Configure availability and offline messages.</li>
<li>Analytics Dashboard — Track conversations, response times, and customer satisfaction.</li>
<li>Multi-language Support — Auto-detect and respond in the customer’s language.</li>
<li>Light & Dark Admin Theme — Choose the admin panel appearance that suits you.</li>
</ul>
Powered by Firebase — Real-time messaging, secure authentication, and scalable infrastructure.
<h3>External Services</h3>
This plugin connects to two external services. Both connections only happen after the store owner has configured the plugin (created an Aqoiy account, or pasted a Google Gemini API key). No data leaves the site before that.
<h4>1. Aqoiy Backend API</h4>
Service: Aqoiy platform backend, operated by Aqoiy (Thrivethrum LLC). 
Endpoint host: <code>https://us-central1-aqoiy-server-v2.cloudfunctions.net/api</code> 
Purpose: Stores plugin configuration, relays chat traffic between the customer-facing widget and human agents, runs AI replies through the managed pipeline, records analytics, and authenticates the store account.
The plugin issues 26 distinct calls to this host. Each call is triggered by an explicit user action or admin event — never on every page load. They are grouped below by purpose:
a. Account & site authorisation (sent only when the admin clicks Connect / Register / Login on the settings screen, or when WordPress detects the active site URL has changed)
<ul>
<li><code>POST /auth/store/register</code> — sends the chosen email, password and store URL to create an Aqoiy account.</li>
<li><code>POST /auth/store/login-with-password</code> — sends email and password to obtain an API key.</li>
<li><code>GET /plugin/verify</code> — validates the saved API key on activation.</li>
<li><code>PUT /plugin/site-detection</code> — sends the detected site URL and platform (WordPress / WooCommerce) so the backend can authorise this domain.</li>
</ul>
b. Configuration sync (sent when the admin saves the Settings, AI Settings, Tools, Widget, or WooCommerce credentials screens)
<ul>
<li><code>GET /plugin/config</code> — fetches the current backend configuration to display in the admin UI.</li>
<li><code>PUT /plugin/config</code> (3 call sites) — sends widget colours/welcome message, the toolsConfig flags (<code>search_products</code>, <code>check_stock</code>, <code>get_order</code>, <code>submit_return</code>, <code>human_handoff</code>, <code>search_content</code>), the chosen storeMode, and — if WooCommerce is connected — the store URL plus the WooCommerce REST API consumer key/secret so the backend can call WooCommerce directly when a customer asks about an order.</li>
</ul>
c. Knowledge base sync (sent when the admin adds, edits, or deletes a KB entry, or runs the “Sync” button)
<ul>
<li><code>PUT /plugin/knowledge-base</code> — sends the user-authored KB entries (titles, content, URLs, tags) so the AI can quote them in answers.</li>
</ul>
d. Conversation traffic (sent only while a real visitor is using the chat widget on the storefront; nothing is sent if no one is chatting)
<ul>
<li><code>POST /plugin/message</code> (2 call sites) — forwards the visitor’s message and the recent message history.</li>
<li><code>POST /plugin/ai-reply</code> (2 call sites) — requests the AI reply for the current session.</li>
<li><code>POST /plugin/handoff</code> — marks the session as needing a human agent. Sends the session id and a short reason.</li>
<li><code>POST /plugin/poll</code> — short-polls the backend for any agent reply.</li>
<li><code>POST /plugin/session-end</code> — notifies the backend that the visitor closed the chat.</li>
<li><code>POST /plugin/csat</code> — sends the post-chat satisfaction rating (1–5) plus optional free-text feedback.</li>
</ul>
e. Admin dashboards (sent only while the admin is viewing the corresponding screen)
<ul>
<li><code>GET /plugin/analytics</code> — fetches conversation counts, response times, and CSAT averages for the Analytics tab.</li>
<li><code>GET /plugin/usage</code> — fetches the current month’s AI message usage and plan limit.</li>
<li><code>GET|PUT|DELETE /plugin/sessions</code> (3 call sites) — lists/filters/clears recorded sessions for the Sessions tab.</li>
<li><code>GET /plugin/session/{id}</code> — fetches a single session transcript when the admin clicks a row.</li>
</ul>
Visitor messages typed into the chat widget are transmitted to this service. The widget collects the visitor name and email only if the visitor types them (or if a logged-in WordPress user opens the chat — in which case their display name and account email are read from <code>wp_get_current_user()</code> and forwarded so the agent can identify them).
Service provider: Aqoiy (Thrivethrum LLC) — https://aqoiy.com 
Terms of Service: https://aqoiy.com/terms 
Privacy Policy: https://aqoiy.com/privacy
<h4>2. Google Gemini API (optional, BYO-key path)</h4>
Service: Google Gemini Generative Language API. 
Endpoint host: <code>https://generativelanguage.googleapis.com</code> 
Purpose: Generates AI replies when the store owner has pasted a personal Gemini API key into the AI Settings screen. If no Gemini key is configured, this path is never used — all AI replies go through the Aqoiy backend instead.
<ul>
<li><code>POST https://generativelanguage.googleapis.com/v1beta/models/{model}:generateContent</code> — sends the recent message history and any system instructions configured in the AI Settings tab; receives the model’s reply. Triggered only when the storefront widget receives a customer message and the BYO-key path is active.</li>
</ul>
The Gemini API key is supplied by the store owner and is sent as a query parameter on each request, per Google’s API contract. No customer message is sent to Google before a real visitor types in the chat widget.
Service provider: Google LLC. 
Google APIs Terms of Service: https://developers.google.com/terms 
Google Privacy Policy: https://policies.google.com/privacy
WooCommerce is a trademark of Automattic Inc. Aqoiy is not affiliated with or endorsed by Automattic.

Aqoiy – AI & Human Customer Support Chatbot

AI-powered support chatbot for WordPress & WooCommerce. Answers questions, checks orders, manages stock, and handles returns.

QuantumCloud

<h4>KnowledgeBase with AI CHATBOT HelpDesk. Complete Self Help Customer Support System. Live chat and Support ticket in PRO</h4>
KnowledgeBase with AI ChatBot HelpDesk & more. All in one Live customer support solution with self help KnowledgeBase & AI powered ChatBot Helpdesk! KBx is an advanced Live Self Help Customer Support plugin for your business with a floating AI chatbot helpdesk, glossary and Knowledgebase features all in one. Standard category wise knowledgebase documentation articles are supported that can also be displayed as alphabetical glossary. Includes the OpenAI ChatGPT AI powered <a href="https://wordpress.org/plugins/chatbot/" rel="ugc">Free ChatBot for WordPress Plugin</a> WPBot ChatBot to search your Knowledgebase articles. AI Writing Panel for the backend.
<blockquote>
🚀 for Live Chat, Support Ticket, AI Training <a href="https://turbopowers.com/" rel="nofollow ugc">Upgrade to KBx Pro</a> now! 
 🚀 KnowledgeBase X <a href="https://turbopowers.com/free-support/" rel="nofollow ugc">Support, Bug Report, Feature Requests</a> | KnowledgeBase X <a href="https://turbopowers.com/kbx/" rel="nofollow ugc">Live Demo</a>
</blockquote>
You can add the Knowledgebase or docs in any of your page with a simple shortcode! It will generate a beautiful, responsive layout of knowledgebase categories and a powerful AJAX based search box.
The Knowledgebase Helpdesk lite plugin comes with an AI Chatbot interface that acts as a one stop helpdesk for your website users. AI ChatBot training with your website and Knowledgebase data is supported in the <a href="https://turbopowers.com/" rel="nofollow ugc">KnowledgeBase X</a> Pro version.
You can also create an additional Glossary page with your Knowledgebase articles. This will create an A to Z alphabetical listing of all of your articles.
You can use the KBx ChatBot as a plug n’ play ChatBot without any technical knowledge at all. Just install it and the ChatBot can chat with the website users, show text responses you created from the WordPress backend, display a small set of FAQs, let users email you for support or leave their phone numbers like a floating HelpDesk or a Conversational Floating Contact bot.
The ChatBot also searches the KBx articles that you created.
A knowledge base is an essential resource for various types of websites and organizations, as it provides a centralized repository of information that can help users find answers to their questions quickly. Here are some entities that particularly benefit from having a knowledge base on their website:
KnowledgeBase for Customer Support Services: Companies that offer products or services often need a knowledgebase to help customers troubleshoot common issues, understand product features, and find step-by-step guides.
KnowledgeBase for Software Companies: For users, having access to detailed documentation, FAQs, and user guides via a knowledgebase is vital for understanding how to install, use, and troubleshoot software.
KnowledgeBase for Ecommerce Websites: A knowledge base can provide information on shipping policies, return procedures, account management, and how to use the website, reducing the need for direct customer support interactions.
KnowledgeBase for Educational Institutions: Universities and online learning platforms can use a knowledgebase to help students with admission processes, course details, technical support, and access to learning resources.
KnowledgeBase for Healthcare Providers: Hospitals, clinics, and telehealth platforms can offer information on services, appointment scheduling, health resources, and patient portals.
KnowledgeBase for Telecommunication Companies: These businesses can provide self-help resources for setup guides, service usage, and troubleshooting common connectivity issues.
KnowledgeBase for Financial Institutions: Banks and investment firms can offer knowledge bases that explain account types, loan processes, financial planning options, and security tips.
KnowledgeBase for Tech Support and IT Services: Providing solutions to common technical problems, setup instructions, and system requirements can help reduce the demand on IT support staff.
KnowledgeBase for Non-profits and NGOs: These organizations can use a knowledge base to share information about their missions, projects, volunteer opportunities, and donation processes.
KnowledgeBase for Membership or Subscription Services: Offering guidance on membership benefits, subscription management, billing issues, and member-exclusive content can enhance user experience and retention.
KnowledgeBase for Manufacturing Companies: Providing instructions for product use, maintenance guides, and troubleshooting tips for their products can be invaluable to both customers and partners.
KnowledgeBase for HR and Employee Onboarding: Companies can use an internal knowledge base to help new employees settle in, provide access to company policies, and outline procedures and benefits.
An effective knowledge base helps organizations streamline customer support, empower users to find information independently, reduce operational costs, and improve overall satisfaction for both external and internal audiences.
<h4>KnowledgeBase HelpDesk with AI ChatBot Main Features</h4>
<ul>
<li>Live Customer Support AI ChatBot with Floating Icon in front end for helpdesk</li>
<li>Section wise knowledgebase</li>
<li>Option for users to sort alphabetically, popularity, views</li>
<li>Article view count (editable by admin)</li>
<li>Upvote option</li>
<li>Custom KnowledgeBase slug to set the opening path of the URL of the knowledgebase </li>
<li>Custom KnowledgeBase Category slug. Each category is a section of the knowledge base. This setting is used when registering the custom category and forms a part of the URL when browsing category archives</li>
<li>Custom KnowledgeBase Tag slug. Each article can have multiple tags. This setting is used when registering the custom tag and forms a part of the URL when browsing tag archives</li>
<li>Custom CSS from Knowledge Base settings</li>
<li>Parent and subcategories are listed the same way</li>
<li>Alphabetical Glossary (A to Z index of your articles)</li>
<li>Fully RESPONSIVE and mobile device friendly</li>
<li>Simple and effective presentation</li>
<li>Super fast AJAX search, with predictive text</li>
<li>Sidebar widgets for recent articles and tag cloud</li>
<li>AI Writing panel and OpenAI playground in the backend for admin to write contents from anywhere</li>
</ul>
KnowledgeBase Free ChatBot Features
<ul>
<li>ChatBot Supports any languages including RTL</li>
<li>OpenAI basic module to answer any type of questions</li>
<li>Create simple text responses easily from your WordPress backend.</li>
<li>Add hyperlinks in response message content using HTML markup.</li>
<li>Change all the Chat bot responses from language settings</li>
<li>Set on which pages the chat bot will display</li>
<li>Fine tune the ChatBot floating icon position</li>
<li>Upload Custom Icon</li>
<li>Built in Intent to Show a List of FAQ or Frequently Asked Questions defined by you</li>
<li>Built in Intent to Let users email you any question or feedback they may have</li>
<li>Built in Intent to Let users leave their phone number so you can call them back</li>
<li>Rearrange the Start Menu</li>
<li>Option to display Start Menu After Greetings</li>
<li>Option to open the ChatBot Full Screen in Mobile</li>
<li>Create Conversational drag and drop forms with a free AddOn</li>
<li>Integrate with Google’s Dialogflow Agent API to process natural language queries.</li>
<li>Display text Responses for Intents you created in DialogFlow and machine learning</li>
</ul>
<h4>KnowledgeBase X Pro Version Features Highlights</h4>
The pro version of the KnowledgeBase plugin provides some unique and useful features.
<ul>
<li>KnowledgeBase articles</li>
<li>Supports dynamic sidebar to display all KnowledgeBase categories and articles. Can be turned on or off globally or just on home page.</li>
<li>Frequently Asked Questions Accordion Format</li>
<li>A to Z Glossary using the Same KnowledgeBase articles</li>
<li>AJAX powered auto complete Search bar</li>
<li>Export KnowledgeBaseas CSV</li>
<li>Import KnowledgeBase articles</li>
<li>Ask a Question – allow user to ask a question and suggest possible answer</li>
<li>Approve user suggested questions and answers from the back end.</li>
<li>Supports Table of Contents for long KB Articles – automatically turns your h1-h4 headings to table of contents</li>
<li>Highlight parts of an article with special shortcode. Available types: success, danger, warning, info, light</li>
<li>Easy, Visual Shortcode Generator with all options</li>
<li>Drag and Drop Article Sorting</li>
<li>Drag and Drop Category Reorder</li>
<li>Attach multiple files with articles</li>
<li>Add multiple alternative questions that is also answered by the same article. This improves search result matching and is very helpful for the users</li>
<li>Mark a KnowledgeBase Article as Sticky to always show on top</li>
<li>Front End Sorting – Menu Order, Alphabetical or Popularity</li>
<li>User Role based Permission to View KnowledgeBase Category and Articles</li>
<li>Show only a single category for FAQ</li>
<li>Change KnowledgeBase, Category and Tag URL slugs</li>
<li>Change font colors</li>
<li>Enable Bread Crumb</li>
<li>User Upvote/DownVote option for KnowledgeBase Articles</li>
<li>Edit UpVote/DownVote Count</li>
<li>Editable Article View Count</li>
<li>Enable/Disable WordPress Commenting in Articles</li>
<li>Custom Templating Support – design your own custom template for Archive, Articles, Article Search & Article Detail page</li>
<li>Upload custom category image</li>
<li>Add category descriptions</li>
<li>Sidebar widget for Most Popular Articles</li>
<li>Sidebar widget for Tag Cloud</li>
<li>Tabbed widget for the main KnowledgeBase shortcode to display Sticky, Most Visited and Recent Articles</li>
<li>Knowledgebase slug, Category slug and Tag slug</li>
<li>Default article sorting option</li>
<li>Front end article sorting drop down</li>
<li>Show Sticky, Popular, Recent Article Tabs at the top or bottom of the Categories</li>
<li>Turn on or off Sticky, Popular, Recent Article Tabs individually</li>
<li>Customize colors</li>
<li>Enable/disable Breadcrumb</li>
<li>Enable Related Articles</li>
<li>Enable Comments on Article</li>
<li>Statistics – Search Terms, View, Popular Articles, Upvotes</li>
<li>Floating Search Box. OR ChatBot</li>
</ul>
<h4>How to train AI with your KnowledgeBase and website data using KBx ChatBot</h4>
You can train an OpenAI model for the ChatBot with your data using one of the two methods (requires WPBot Pro Professional or Master License): Fine Tuning or GPT Assistant
We suggest using GPT Assistant as this is easier, quicker, and more flexible. Our ChatBot for WordPress WPBot allows you to easily generate a JSON file containing all your website data that you can upload to your GPT Assistant. Here is a guideline for <a href="https://turbopowers.com/kbx/knowledgebase/how-to-train-ai-with-your-website-data-using-chatbot/" rel="nofollow ugc">How to train AI with your website data using KBx ChatBot</a>
KnowledgeBase X AI ChatBot Features
<blockquote>
🚀 With the KnowledgeBase HelpDesk Pro Version you can Power up your Knowledgebase HelpDesk with an AI Powered ChatBot. The Knowledgebase X Pro version HelpDesk is fully integrated with OpenAI ChatGPT or Google’s DialogFlow AI, Machine Learning and NLP engine. Build a robust self-service support system easily and & reduce Live customer support time and effort significantly with KnowledgeBase X Pro and its AI powered HelpDesk ChatBot.
</blockquote>
Interactions
<ul>
<li>Create simple text responses easily from your WordPress backend.</li>
<li>Create FAQ area with multiple questions and answers with Categories (supports html)</li>
<li>Send eMail, Call Me Back & Feedback Collection</li>
<li>Collect User eMail for newsletter Subscription</li>
<li>Add video in Support area just by pasting Youtube link</li>
<li>Option to Skip Greeting and Asking Name and eMail</li>
<li>Option to show the ChatBot for Logged in users only</li>
</ul>
OpenAI ChatGPT Integration 
* Integrate with OpenAI so the WPBot can answer any questions 
* Train and Fine Tune OpenAI ChatGPT 
* Fine tune with your Knowledgebase articles and Website data (pages, posts, knowledgebase and custom post types) 
* GPT Assistant support. Upload ChatBot Generated Website data, PDF or any document to train ChatGPT 
* Generate and Upload website contents as JSON file to your GPT Assistant for AI training 
* OpenAI Content Writer and AI Content Generatror 
* Open AI Image Generator
DialogFlow Integration
<ul>
<li>Full integration with Google Artificial Intelligence, Machine Learning or AI Engine DialogFlow</li>
<li>Supports DialogFlow ES – Essential and DialogFlow CX</li>
<li>Use DialogFlow CX as visual workflow builder to create conversations that are easier to design, enhance, and maintain.</li>
<li>Supports Rich Message Response & Card Responses from Dialogflow as FaceBook messenger app</li>
<li>Sample DialogFlow Agent for quick import</li>
</ul>
Interactive Forms 
Extend the Start Menu with the powerful Conversational Forms. It is a visual, drag and drop form builder. You can create:
<ul>
<li>Conditional Menu Driven Conversations</li>
<li>Standard Contact Forms</li>
<li>Job Application Forms</li>
<li>Lead Capture Forms</li>
<li>Various types of Calculators</li>
<li>Feedback Survey Forms etc.</li>
</ul>
Language Support
<ul>
<li>Works with any language (multi language support is available with KBx Pro Master license).</li>
<li>Advanced Language Center to edit and change every WPBot responses, System languages, stop words and info messages!</li>
<li>RTL support</li>
<li>Multi Language support. Multilingual chatbot for international customers </li>
</ul>
Embedding Features
<ul>
<li>Embed code to use the ChatBot on any other websites including static HTML website</li>
<li> Widget Shortcode to show the ChatBot on a page or post instead of Floating icon</li>
<li>Shortcode for Click to Chat Button with the possibility to Trigger Specific Intent (forms etc.) on a page or post</li>
</ul>
Misc. Features
<ul>
<li>Persistent chat history over user session on website</li>
<li>Option to Disable persistent chat history (Chat history is reset in every page)</li>
<li>Remember chat history in browser local storage and greet returning users</li>
<li>Option to Open pages in new or same window from search results</li>
<li>GDPR compliance (message with link to Privacy page)</li>
<li>Schedule day and time when WPBot will run. Make WPBot work with other Live chat software.</li>
<li>Priority Support</li>
</ul>
Useful <a href="https://turbopowers.com/wpbot-modules/" rel="nofollow ugc">ChatBot Modules</a>
<ul>
<li>Live Customer Chat module</li>
<li>Advanced Support Ticket module </li>
<li>Conversational Forms pro module </li>
<li>Chat Sessions & Histories </li>
<li>FacebBook Messenger </li>
<li>WhatApp WPBot Integration through Twilio</li>
<li>Extended Search </li>
<li>White Label ChatBot </li>
<li>Mailing List Integration </li>
<li>Extended UI (2 additional templates)</li>
<li>Settings Import/Export</li>
<li>Multi Language support. Multilingual chatbot for international customers </li>
<li>Simple text Responses Pro </li>
<li>Woocommerce </li>
<li>Telegram Bot </li>
</ul>
<h4>How to Use KnowledgeBase HelpDesk</h4>
Please check the plugin’s Help page for details.
<h3>Use</h3>
<ol>
<li>After activating the plugin, create a new page or post. In the body section write the shortcode </li>
<li>Save the page/post and check the page in front end. .</li>
</ol>

KnowledgeBase with AI ChatBot HelpDesk – KBx

KnowledgeBase with AI CHATBOT HelpDesk. Complete Self Help Customer Support System. Live chat and Support ticket in pro

Aqoiy – AI & Human Customer Support Chatbot vs KnowledgeBase with AI ChatBot HelpDesk – KBx