SoftwareHS

Aqoiy is an AI-powered customer support chatbot that integrates deeply with WooCommerce. It uses advanced AI to answer questions, look up live orders, check product stock, process return requests, and seamlessly hand off conversations to human agents when needed.
Key Features:
<ul>
<li>AI-Powered Responses — Uses advanced AI to answer customer questions based on your knowledge base and store data.</li>
<li>WooCommerce Integration — Search products, check stock, and look up orders in real time.</li>
<li>Human Agent Handoff — Automatically escalate to live agents when the AI can’t help.</li>
<li>Knowledge Base — Add custom articles, FAQs, and policies for the AI to reference.</li>
<li>Customizable Widget — Match your brand with custom colors and titles.</li>
<li>Sentiment Analysis — Detect unhappy customers and auto-escalate.</li>
<li>Business Hours — Configure availability and offline messages.</li>
<li>Analytics Dashboard — Track conversations, response times, and customer satisfaction.</li>
<li>Multi-language Support — Auto-detect and respond in the customer’s language.</li>
<li>Light & Dark Admin Theme — Choose the admin panel appearance that suits you.</li>
</ul>
Powered by Firebase — Real-time messaging, secure authentication, and scalable infrastructure.
<h3>External Services</h3>
This plugin connects to two external services. Both connections only happen after the store owner has configured the plugin (created an Aqoiy account, or pasted a Google Gemini API key). No data leaves the site before that.
<h4>1. Aqoiy Backend API</h4>
Service: Aqoiy platform backend, operated by Aqoiy (Thrivethrum LLC). 
Endpoint host: <code>https://us-central1-aqoiy-server-v2.cloudfunctions.net/api</code> 
Purpose: Stores plugin configuration, relays chat traffic between the customer-facing widget and human agents, runs AI replies through the managed pipeline, records analytics, and authenticates the store account.
The plugin issues 26 distinct calls to this host. Each call is triggered by an explicit user action or admin event — never on every page load. They are grouped below by purpose:
a. Account & site authorisation (sent only when the admin clicks Connect / Register / Login on the settings screen, or when WordPress detects the active site URL has changed)
<ul>
<li><code>POST /auth/store/register</code> — sends the chosen email, password and store URL to create an Aqoiy account.</li>
<li><code>POST /auth/store/login-with-password</code> — sends email and password to obtain an API key.</li>
<li><code>GET /plugin/verify</code> — validates the saved API key on activation.</li>
<li><code>PUT /plugin/site-detection</code> — sends the detected site URL and platform (WordPress / WooCommerce) so the backend can authorise this domain.</li>
</ul>
b. Configuration sync (sent when the admin saves the Settings, AI Settings, Tools, Widget, or WooCommerce credentials screens)
<ul>
<li><code>GET /plugin/config</code> — fetches the current backend configuration to display in the admin UI.</li>
<li><code>PUT /plugin/config</code> (3 call sites) — sends widget colours/welcome message, the toolsConfig flags (<code>search_products</code>, <code>check_stock</code>, <code>get_order</code>, <code>submit_return</code>, <code>human_handoff</code>, <code>search_content</code>), the chosen storeMode, and — if WooCommerce is connected — the store URL plus the WooCommerce REST API consumer key/secret so the backend can call WooCommerce directly when a customer asks about an order.</li>
</ul>
c. Knowledge base sync (sent when the admin adds, edits, or deletes a KB entry, or runs the “Sync” button)
<ul>
<li><code>PUT /plugin/knowledge-base</code> — sends the user-authored KB entries (titles, content, URLs, tags) so the AI can quote them in answers.</li>
</ul>
d. Conversation traffic (sent only while a real visitor is using the chat widget on the storefront; nothing is sent if no one is chatting)
<ul>
<li><code>POST /plugin/message</code> (2 call sites) — forwards the visitor’s message and the recent message history.</li>
<li><code>POST /plugin/ai-reply</code> (2 call sites) — requests the AI reply for the current session.</li>
<li><code>POST /plugin/handoff</code> — marks the session as needing a human agent. Sends the session id and a short reason.</li>
<li><code>POST /plugin/poll</code> — short-polls the backend for any agent reply.</li>
<li><code>POST /plugin/session-end</code> — notifies the backend that the visitor closed the chat.</li>
<li><code>POST /plugin/csat</code> — sends the post-chat satisfaction rating (1–5) plus optional free-text feedback.</li>
</ul>
e. Admin dashboards (sent only while the admin is viewing the corresponding screen)
<ul>
<li><code>GET /plugin/analytics</code> — fetches conversation counts, response times, and CSAT averages for the Analytics tab.</li>
<li><code>GET /plugin/usage</code> — fetches the current month’s AI message usage and plan limit.</li>
<li><code>GET|PUT|DELETE /plugin/sessions</code> (3 call sites) — lists/filters/clears recorded sessions for the Sessions tab.</li>
<li><code>GET /plugin/session/{id}</code> — fetches a single session transcript when the admin clicks a row.</li>
</ul>
Visitor messages typed into the chat widget are transmitted to this service. The widget collects the visitor name and email only if the visitor types them (or if a logged-in WordPress user opens the chat — in which case their display name and account email are read from <code>wp_get_current_user()</code> and forwarded so the agent can identify them).
Service provider: Aqoiy (Thrivethrum LLC) — https://aqoiy.com 
Terms of Service: https://aqoiy.com/terms 
Privacy Policy: https://aqoiy.com/privacy
<h4>2. Google Gemini API (optional, BYO-key path)</h4>
Service: Google Gemini Generative Language API. 
Endpoint host: <code>https://generativelanguage.googleapis.com</code> 
Purpose: Generates AI replies when the store owner has pasted a personal Gemini API key into the AI Settings screen. If no Gemini key is configured, this path is never used — all AI replies go through the Aqoiy backend instead.
<ul>
<li><code>POST https://generativelanguage.googleapis.com/v1beta/models/{model}:generateContent</code> — sends the recent message history and any system instructions configured in the AI Settings tab; receives the model’s reply. Triggered only when the storefront widget receives a customer message and the BYO-key path is active.</li>
</ul>
The Gemini API key is supplied by the store owner and is sent as a query parameter on each request, per Google’s API contract. No customer message is sent to Google before a real visitor types in the chat widget.
Service provider: Google LLC. 
Google APIs Terms of Service: https://developers.google.com/terms 
Google Privacy Policy: https://policies.google.com/privacy
WooCommerce is a trademark of Automattic Inc. Aqoiy is not affiliated with or endorsed by Automattic.

Aqoiy – AI & Human Customer Support Chatbot

AI-powered support chatbot for WordPress & WooCommerce. Answers questions, checks orders, manages stock, and handles returns.

mohaimintalha

MD. Shadman Sabik Zaim

mahmud7443

ntsnoman

REVE Chat

REVE Chat is a complete customer service, marketing, and sales solution for different industries such as Ecommerce, SaaS, Telecom, Banking, Finance, Real Estate, and more. It unifies real-time live chat, AI-driven chatbots, smart helpdesk, and multichannel campaigns into a single platform.
You can use it to qualify & capture leads, reduce cart abandonment, provide personalized product recommendations, deliver instant support, and more. REVE Chat WordPress plugin provides a super easy installation process for customers to avail the great features we have to offer.
You can start on our Free plan (no credit card required). As your usage grows, you can upgrade to one of our paid plans as per your need. We also offer an optional 14-day full-feature trial to explore everything we have to offer for your business.
Start your journey with <a href="https://www.revechat.com/?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin/" rel="nofollow ugc">REVE Chat</a> now by clicking the link.
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/WPEhFtSU7NI?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<h3>Why is REVE Chat a Must for Your WordPress Website?</h3>
REVE Chat offers a complete solution with a variety of powerful features, such as:
🤖 AI-Powered Conversations: Augmented by LLMs, REVE Chatbots are able to respond and provide solutions like a human agent. 
📥 Smart Omnichannel Single Inbox: Manage live chat conversations and chatbot interactions from one unified view so that agents don’t have to manage multiple tools. 
📈 Higher Lead Generation and Sales: With <a href="https://www.revechat.com/live-chat-software/?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin/" rel="nofollow ugc">Live Chat</a> and Chatbot, your company can convert more customers, reduce cart abandonment, recommend solutions, and more. 
🎫 Manage Issues Efficiently: Through an <a href="https://www.revechat.com/ticketing/?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin/" rel="nofollow ugc">omnichannel ticketing system</a>, collect issues via email, widget, chat, and more, and resolve them with speed and efficiency. 
📣 Built-in Campaigns: REVE Chat goes beyond chat as you can efficiently run WhatsApp, Web Push, and SMS campaigns from the same platform and convert visitors into customers. 
⚡ Easy-to-Use Solution: Install our plugin, connect with our platform, and seamlessly chat with customers within a few minutes. 
📊 Actionable Analytics: Track everything regarding customer activity, live chat conversations, SLA, FRT, and more, in an intuitive dashboard to track ROI and overall customer service performance. 
🔗 Deep System Integrations: Integrate with popular platforms like WooCommerce, Google My Business, and HubSpot CRM for a more cohesive business ecosystem. 
🛡️ Enterprise-Ready Controls: Make use of role-based access control, SSO options, and more to maintain privacy and compliance. 
🎁 Start for Free: REVE Chat is completely free for all users and has paid plans for users that need more advanced features and tools for business growth.
<h3>The Best REVE Chat Features</h3>
💬 AI-powered Live Chat & Instant Messaging: Provide fast, real-time conversations with AI Copilot assistance to resolve queries instantly and personalize customer experiences. 
📹 One-click Video and Voice Call: Chat with customers via video or voice with just one click of a button. 
🤝 Smooth Co-browsing & Screen Sharing: Collaborate with customers when needed to solve complex problems and technical issues. 
🤖 Powerful AI Chatbots: Create <a href="https://www.revechat.com/chatbots/?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin/" rel="nofollow ugc">AI chatbots</a> configured with deep system integration to quickly address customer queries in any channel. 
🏗️ Drag-and-Drop Chatbot Flow Builder: Easily create chatbots by adding elements as needed without any coding knowledge required. 
🛎️ Smart Helpdesk: Provide both customers and agents with innovative tools to report, collect, manage, and resolve tickets. 
🚀 Robust Campaign Management: Utilize Web Push notifications, <a href="https://www.revechat.com/whatsapp-campaign/?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin/" rel="nofollow ugc">WhatsApp campaigns</a>, and SMS messages to engage with users effectively, generating more leads and sales. 
🎨 Fully-Customizable Chat Widget: Bring your brand’s identity into your chat widget and give it a more premium feel. 
📱 Multi-widget Deployment: Deploy multiple widgets according to your use, whether they are powered by chatbots, just for live chat, or one that allows your customers to report and track tickets. 
🛒 Deep Ecommerce Integrations: Seamlessly connect with WooCommerce to recover carts, recommend products, and personalize campaigns that drive more sales. 
📈 Analytics Dashboard: Monitor all conversations, check conversations, track agent performances, and campaign ROI in a comprehensive dashboard. 
📝 Custom Forms: Create personalized and in-depth forms for specific purposes and uses.
<h3>Why Use REVE Chat Over Other Plugins?</h3>
If you’ve looked at plugins like Tawk.to, Tidio, Crisp, Chaty or LiveChat, you’ve probably noticed they mainly focus on website chat. REVE Chat goes further by combining customer support, automation, and outreach into one platform:
More than Just Chat: Most plugins focus on live chat or chatbot, while REVE Chat combines both of those, along with AI capabilities, ticketing, campaigns, and more in one plugin. 
True Omnichannel Support: Engage customers in all channels (not just website) while also collecting and resolving tickets from multiple sources. 
AI That Works With You: Instead of only rule-based bots, REVE Chat offers AI-powered chatbots and an AI Copilot that can assist agents in real time for faster, more natural responses. 
Built to Grow With You: From startups to enterprises, REVE Chat includes role-based controls, integrations, and analytics that scale as you do.
<h3>Who Can Use This Plugin?</h3>
REVE Chat is great for businesses in all industries, but we offer different kinds of specialized use cases and features for each industry.
<h4>Ecommerce</h4>
🛒 Personalized Recommendations: Display product carousels and smart catalogs tailored to visitor behavior. 
⚙️ WooCommerce Integration: Seamlessly connect your store to recover carts and process orders in real time. 
📣 Targeted Campaigns: Run Web Push, WhatsApp, and SMS campaigns that drive repeat purchases. 
⚡ Proactive Support: Use proactive chats and triggers to reduce cart abandonment and assist buyers instantly.
<h4>Banking & Finance</h4>
🏦 Smart FAQ Chatbots: Automate responses to common banking queries smartly and securely. 
💰 Loan & Product Guidance: Recommend loan options, savings plans, or cards based on customer needs. 
🔒 Secure Transaction Gateways: Provide real-time support for payments with added authentication. 
📝 Streamlined Onboarding: Use custom forms and co-browsing to guide users through account setup.
<h4>Insurance</h4>
🛡️ Claims & Applications: Provide customized forms, collect customer information, and process them directly via chatbots or live chat. 
📞 Virtual Assistance: Offer onboarding and personalized support with live chat, co-browsing, voice, or video. 
🔀 Advanced Routing: Direct policyholders to the right agent based on query type. 
📅 Proactive Campaigns: Send renewal reminders and policy updates via SMS or WhatsApp.
<h4>Telecom</h4>
📡 Roaming and Plan Activation: From understanding customer needs to completing plan/roaming/service activation, all can be done through a chatbot with deep system integration capability. 
📥 Smart Ticketing System: Handle customer issues across multiple channels in one inbox. 
💡 Plan & Package Suggestions: Recommend subscriptions tailored to usage patterns and customer needs through an AI-powered Chatbot. 
🗺️ Custom Journeys: Guide users through onboarding, troubleshooting, upgrades, and more. 
💳 Secure Billing Support: Assist customers with payment gateways and billing via API integration.
<h4>Real Estate</h4>
🏠 Smart Property Search: Use chatbots to recommend listings with carousels and catalogs. 
📞 Instant Lead Capture: Collect buyer and seller details via live chat and chatbot through custom forms. 
🎥 Virtual Property Tours: Host guided tours and consultations through video and co-browsing. 
🔔 Follow-up Campaigns: Automate reminders for viewings and offers via WhatsApp, Web Push, or SMS.
<h4>SaaS</h4>
💻 Lead Qualification Bots: Capture and qualify leads before passing them to sales. 
🌍 24/7 Multichannel Support: Provide round-the-round help via live chat, ticketing, and chatbots inside your SaaS platforms. 
📈 Upsell Campaigns: Run web and WhatsApp campaigns to drive feature adoption, renewals, and upgrades. 
🔍 Retention Insights: Track usage and support metrics to improve customer success.
<h3>Integration That Powers Your Workflow</h3>
REVE Chat connects seamlessly with the tools you already use.
CRM & Business Tools: HubSpot CRM, Google Business Profile, Salesforce, Zapier, Pipedrive, etc. 
Google Platforms: Google Business Profile, YouTube, Google Play, etc. 
Analytics: GTM, Google Analytics, Power BI, and Custom Analytics System. 
Collaboration & Communication: Facebook Comment & Messenger, WhatsApp, Telegram, Viber, Instagram, Twitter, and more. 
APIs & Webhooks: Flexible options to extend REVE Chat into your own systems.
To learn more about how REVE Chat can help your business, <a href="https://www.revechat.com/demo-request/?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin/" rel="nofollow ugc">request a free consultation</a> with one of our experts now.
<h3>Pricing at a glance</h3>
Free plan (forever) – Core chat features with limited monthly conversations. 
Conversation-based pricing – Pay only for the conversations you need as your traffic grows. 
Optional Add-Ons – AI Credit, Whitelabel, Integrations and much more for your business needs. 
14-day trial – Unlock all of our features and try it out for 14 days.
For more pricing details, please check out our <a href="https://www.revechat.com/pricing/?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin/" rel="nofollow ugc">pricing page</a>
<h3>Support</h3>
Should you need any assistance, feel free to chat with our customer service professionals at our <a href="https://www.revechat.com/?utm_source=WordPress&utm_medium=Referral&utm_campaign=Plugin/" rel="nofollow ugc">Website</a> or email us at support@revechat.com.
<h3>Contributors & Developers</h3>
REVE Chat is an omnichannel platform envisioned to help businesses scale sales and support with a range of advanced live engagement tools. We have an AI-powered chatbot, live chat software, video chat, and co-browsing solutions to enable enterprises value across marketing, sales, and support.
<h3>Contributors & Developers</h3>
REVE Chat is an omnichannel platform envisioned to help businesses scale sales and support with a range of advanced live engagement tools. We have an AI-powered chatbot, live chat software, video chat, and co-browsing solutions to enable enterprises value across marketing, sales, and support.

REVE Chat – AI Chatbot, Live Chat, Helpdesk, Campaigns & More

A free all-in-one customer service and lead generation platform capable of engaging, retaining, and converting customers.

Aqoiy – AI & Human Customer Support Chatbot vs REVE Chat – AI Chatbot, Live Chat, Helpdesk, Campaigns & More