SoftwareHS

Aqoiy is an AI-powered customer support chatbot that integrates deeply with WooCommerce. It uses advanced AI to answer questions, look up live orders, check product stock, process return requests, and seamlessly hand off conversations to human agents when needed.
Key Features:
<ul>
<li>AI-Powered Responses — Uses advanced AI to answer customer questions based on your knowledge base and store data.</li>
<li>WooCommerce Integration — Search products, check stock, and look up orders in real time.</li>
<li>Human Agent Handoff — Automatically escalate to live agents when the AI can’t help.</li>
<li>Knowledge Base — Add custom articles, FAQs, and policies for the AI to reference.</li>
<li>Customizable Widget — Match your brand with custom colors and titles.</li>
<li>Sentiment Analysis — Detect unhappy customers and auto-escalate.</li>
<li>Business Hours — Configure availability and offline messages.</li>
<li>Analytics Dashboard — Track conversations, response times, and customer satisfaction.</li>
<li>Multi-language Support — Auto-detect and respond in the customer’s language.</li>
<li>Light & Dark Admin Theme — Choose the admin panel appearance that suits you.</li>
</ul>
Powered by Firebase — Real-time messaging, secure authentication, and scalable infrastructure.
<h3>External Services</h3>
This plugin connects to two external services. Both connections only happen after the store owner has configured the plugin (created an Aqoiy account, or pasted a Google Gemini API key). No data leaves the site before that.
<h4>1. Aqoiy Backend API</h4>
Service: Aqoiy platform backend, operated by Aqoiy (Thrivethrum LLC). 
Endpoint host: <code>https://us-central1-aqoiy-server-v2.cloudfunctions.net/api</code> 
Purpose: Stores plugin configuration, relays chat traffic between the customer-facing widget and human agents, runs AI replies through the managed pipeline, records analytics, and authenticates the store account.
The plugin issues 26 distinct calls to this host. Each call is triggered by an explicit user action or admin event — never on every page load. They are grouped below by purpose:
a. Account & site authorisation (sent only when the admin clicks Connect / Register / Login on the settings screen, or when WordPress detects the active site URL has changed)
<ul>
<li><code>POST /auth/store/register</code> — sends the chosen email, password and store URL to create an Aqoiy account.</li>
<li><code>POST /auth/store/login-with-password</code> — sends email and password to obtain an API key.</li>
<li><code>GET /plugin/verify</code> — validates the saved API key on activation.</li>
<li><code>PUT /plugin/site-detection</code> — sends the detected site URL and platform (WordPress / WooCommerce) so the backend can authorise this domain.</li>
</ul>
b. Configuration sync (sent when the admin saves the Settings, AI Settings, Tools, Widget, or WooCommerce credentials screens)
<ul>
<li><code>GET /plugin/config</code> — fetches the current backend configuration to display in the admin UI.</li>
<li><code>PUT /plugin/config</code> (3 call sites) — sends widget colours/welcome message, the toolsConfig flags (<code>search_products</code>, <code>check_stock</code>, <code>get_order</code>, <code>submit_return</code>, <code>human_handoff</code>, <code>search_content</code>), the chosen storeMode, and — if WooCommerce is connected — the store URL plus the WooCommerce REST API consumer key/secret so the backend can call WooCommerce directly when a customer asks about an order.</li>
</ul>
c. Knowledge base sync (sent when the admin adds, edits, or deletes a KB entry, or runs the “Sync” button)
<ul>
<li><code>PUT /plugin/knowledge-base</code> — sends the user-authored KB entries (titles, content, URLs, tags) so the AI can quote them in answers.</li>
</ul>
d. Conversation traffic (sent only while a real visitor is using the chat widget on the storefront; nothing is sent if no one is chatting)
<ul>
<li><code>POST /plugin/message</code> (2 call sites) — forwards the visitor’s message and the recent message history.</li>
<li><code>POST /plugin/ai-reply</code> (2 call sites) — requests the AI reply for the current session.</li>
<li><code>POST /plugin/handoff</code> — marks the session as needing a human agent. Sends the session id and a short reason.</li>
<li><code>POST /plugin/poll</code> — short-polls the backend for any agent reply.</li>
<li><code>POST /plugin/session-end</code> — notifies the backend that the visitor closed the chat.</li>
<li><code>POST /plugin/csat</code> — sends the post-chat satisfaction rating (1–5) plus optional free-text feedback.</li>
</ul>
e. Admin dashboards (sent only while the admin is viewing the corresponding screen)
<ul>
<li><code>GET /plugin/analytics</code> — fetches conversation counts, response times, and CSAT averages for the Analytics tab.</li>
<li><code>GET /plugin/usage</code> — fetches the current month’s AI message usage and plan limit.</li>
<li><code>GET|PUT|DELETE /plugin/sessions</code> (3 call sites) — lists/filters/clears recorded sessions for the Sessions tab.</li>
<li><code>GET /plugin/session/{id}</code> — fetches a single session transcript when the admin clicks a row.</li>
</ul>
Visitor messages typed into the chat widget are transmitted to this service. The widget collects the visitor name and email only if the visitor types them (or if a logged-in WordPress user opens the chat — in which case their display name and account email are read from <code>wp_get_current_user()</code> and forwarded so the agent can identify them).
Service provider: Aqoiy (Thrivethrum LLC) — https://aqoiy.com 
Terms of Service: https://aqoiy.com/terms 
Privacy Policy: https://aqoiy.com/privacy
<h4>2. Google Gemini API (optional, BYO-key path)</h4>
Service: Google Gemini Generative Language API. 
Endpoint host: <code>https://generativelanguage.googleapis.com</code> 
Purpose: Generates AI replies when the store owner has pasted a personal Gemini API key into the AI Settings screen. If no Gemini key is configured, this path is never used — all AI replies go through the Aqoiy backend instead.
<ul>
<li><code>POST https://generativelanguage.googleapis.com/v1beta/models/{model}:generateContent</code> — sends the recent message history and any system instructions configured in the AI Settings tab; receives the model’s reply. Triggered only when the storefront widget receives a customer message and the BYO-key path is active.</li>
</ul>
The Gemini API key is supplied by the store owner and is sent as a query parameter on each request, per Google’s API contract. No customer message is sent to Google before a real visitor types in the chat widget.
Service provider: Google LLC. 
Google APIs Terms of Service: https://developers.google.com/terms 
Google Privacy Policy: https://policies.google.com/privacy
WooCommerce is a trademark of Automattic Inc. Aqoiy is not affiliated with or endorsed by Automattic.

Aqoiy – AI & Human Customer Support Chatbot

AI-powered support chatbot for WordPress & WooCommerce. Answers questions, checks orders, manages stock, and handles returns.

wpiko

WPiko AI Chatbot brings OpenAI’s latest models to your WordPress site for instant, accurate answers, lead capture, and automated support—without monthly fees. It’s fast, flexible, and designed for real business outcomes like resolving FAQs, assisting shoppers, and qualifying leads.
<iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/CCgrX_wZCg4?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe>
<h3>💬 What you can do</h3>
<ul>
<li>Provide 24/7 AI support and reduce tickets with precise, on-brand answers</li>
<li>Train on your site/files for domain-specific answers</li>
<li>Review conversations and improve AI responses</li>
<li>Embed a chatbot on any page using a shortcode or show a floating widget site‑wide</li>
</ul>
<h3>🆓 Key features (Free)</h3>
<ul>
<li>OpenAI Responses API integration for fast, reliable conversations</li>
<li>Works with the latest models, tailor tone and behavior via instructions</li>
<li>Full localization: Customize all chatbot interface text, placeholders, and error messages to any language</li>
<li>Style the interface to match any website’s design (colors, dimensions, icons)</li>
<li>Floating chatbot and shortcode embed: <code>[wpiko_chatbot]</code></li>
<li>Pre-made quick questions and custom conversation starters</li>
<li>File uploads for knowledge enrichment (assistant knowledge base)</li>
<li>Basic conversation management and admin-side conversation export (with translation)</li>
<li>User transcript download from the chat UI</li>
<li>Sound notifications, error messages, page exclusion rules</li>
<li>Per-IP user limits (hourly and daily caps) to prevent API abuse and cost overruns</li>
<li>Secure API key handling</li>
</ul>
<h3>🚀 Pro adds</h3>
<ul>
<li>Mobile App (PWA) — Monitor and reply to conversations from your phone without opening WordPress</li>
<li>Admin Takeover — Take over any conversation from AI and chat with the user live in real-time</li>
<li>Push Notifications — Get notified instantly on your phone when a visitor sends a message</li>
<li>Advanced analytics and reporting (device, geo, usage graphs)</li>
<li>Capture emails/leads with customizable localized fields</li>
<li>Localizable contact form with file attachments and reCAPTCHA support</li>
<li>Enhanced WooCommerce integration (product cards, product assistance)</li>
<li>Website content scanning and a Q&A builder for custom knowledge</li>
<li>Advanced conversation management and cleanup tools</li>
<li>AI-powered response enhancement for operators</li>
</ul>
<h3>🌍 Any Language & Localization Support</h3>
WPiko is designed for a global audience. You can fully customize every text element your visitors see, from the chatbot name and welcome message to input placeholders and error notifications. More importantly, the AI itself is language-agnostic: train it with documents in any language, and it will converse naturally with your users in their preferred tongue.
<h3>🔐 Reliable, Fast, Secure</h3>
WPiko is optimized for performance and security. The chatbot loads fast, enqueues only essential assets, and protects your customer data.
<h3>📱 Mobile-Friendly</h3>
WPiko’s chatbot adapts seamlessly to phones, tablets, and desktops. Touch‑friendly buttons, adjustable dimensions, and compatibility with common themes and page builders ensure a smooth experience without covering key UI elements. The admin includes a mobile‑friendly navigation.
<h3>✅ Get Started with WPiko Chatbot Today</h3>
Installing WPiko Chatbot for WordPress takes just a few clicks. Start with our free plugin and upgrade anytime to unlock advanced premium tools.
Learn more: <a href="https://wpiko.com/chatbot" rel="nofollow ugc">WPiko Chatbot</a>
<h3>External Services</h3>
This plugin relies on third-party external services to provide its functionality. Below is detailed information about each service used:
OpenAI API 
* What it is: OpenAI’s API service that provides access to advanced AI language models and assistants. 
* What it’s used for: This service powers the core chatbot functionality, including generating responses, managing conversations, creating and updating AI assistants, handling file uploads for knowledge base, and managing vector stores for file search capabilities. 
* What data is sent: User messages/questions, chatbot configuration settings (name, instructions, model selection), uploaded files for the knowledge base, conversation context, and API authentication tokens. 
* When data is sent: Every time a user interacts with the chatbot, when configuring the AI assistant, when uploading files to the knowledge base, and when administrators test the API connection. 
* Service provider: OpenAI 
* Terms of Service: https://openai.com/terms/ 
* Privacy Policy: https://openai.com/privacy/
IP-API.com Location Service 
* What it is: A geolocation service that provides location information based on IP addresses. 
* What it’s used for: To determine the approximate geographical location of website visitors for analytics and conversation tracking purposes (available in Pro version). 
* What data is sent: The visitor’s IP address only. 
* When data is sent: When a user starts a conversation with the chatbot (only if analytics features are enabled). 
* Service provider: IP-API.com 
* Terms of Service: https://ip-api.com/docs/legal 
* Privacy Policy: https://ip-api.com/docs/legal

WPiko AI Chatbot – ChatGPT/OpenAI Assistant for WordPress

AI chatbot for WordPress with ChatGPT/OpenAI. WooCommerce, lead capture, and 24/7 support. Powered by Responses API. No monthly subscription.

Aqoiy – AI & Human Customer Support Chatbot vs WPiko AI Chatbot – ChatGPT/OpenAI Assistant for WordPress