aserva1

<p>aserva AI Chat Widget adds an AI-powered customer support chat widget to your WordPress site and WooCommerce store.</p>
<p>The plugin connects your site to aserva, syncs useful WooCommerce and WordPress support context, and lets aserva answer common customer questions from your store knowledge. When the AI is unsure, conversations can be escalated to your aserva inbox.</p>
<h4>Free store scan before setup</h4>
<p>Before installing, you can scan your public store pages for visible support leaks, missing policy inputs, order-status gaps, product-confidence gaps, and cart-recovery opportunities:</p>
<p>https://aserva.io/scan?platform=woocommerce</p>
<p>The scan is evidence-based and maps gaps to aserva playbooks. It does not require an account.</p>
<h4>Built for WooCommerce merchants</h4>
<ul>
<li>Answer common product questions from your store content and catalog</li>
<li>Help customers with order status questions using WooCommerce order events</li>
<li>Capture refund, return, and support requests for review</li>
<li>Sync form submissions from popular WordPress form plugins</li>
<li>Track useful commerce events such as order updates, refunds, reviews, subscriptions, and abandoned carts</li>
<li>Add a lightweight chat widget without editing your theme</li>
</ul>
<h4>Fast setup</h4>
<p>Install the plugin, connect your aserva account, and enable the widget. The setup wizard supports dashboard-assisted connection and manual API key setup.</p>
<h4>Human handoff</h4>
<p>aserva is designed for safe automation. Questions that need review can be escalated instead of forcing the AI to guess.</p>
<h4>Requirements</h4>
<ul>
<li>WordPress 5.5 or higher</li>
<li>PHP 7.4 or higher</li>
<li>An aserva account</li>
<li>WooCommerce is optional, but recommended for ecommerce support workflows</li>
</ul>
<h3>Privacy Policy and External Services</h3>
<p>This plugin connects to aserva, an external AI customer support service operated by aserva. The default service URL is https://app.aserva.io.</p>
<p>The plugin may send the following data to aserva after it is configured with an aserva API key:</p>
<ul>
<li>Chat widget configuration, including organization ID, widget position, color, and language.</li>
<li>Logged-in customer context, such as display name and email, when available.</li>
<li>Contact form submissions from supported form plugins, including submitted name, email, subject, message, selected fields, and page URL.</li>
<li>WooCommerce order events, including order ID, order number, status, totals, currency, items, product URLs, product images, customer email, customer name, phone, and address fields.</li>
<li>WooCommerce refund events, product review events, subscription renewal events, back-in-stock events, and abandoned cart events when those workflows are available on the store.</li>
<li>Plugin diagnostics such as plugin version, WordPress version, site URL, and connection status.</li>
</ul>
<p>Data is sent only after the plugin is configured with an aserva API key. Webhook requests from the plugin to aserva are signed with HMAC-SHA256 and include a timestamp.</p>
<p>For full details, review:</p>
<ul>
<li>Privacy Policy: https://aserva.io/privacy</li>
<li>Terms of Service: https://aserva.io/terms</li>
</ul>


aserva AI Chat Widget

AI customer support chat for WordPress and WooCommerce stores. Help route product, order, return, and support questions.

zendesk_official

<p>Zendesk Support for WordPress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Here’s an overview of all the features:</p>
<ul>
<li>
<p><strong>Single sign on with Zendesk’s Remote Authentication</strong><br />
Have a healthy user base already? With Single Sign On, your users won’t have to login to Zendesk Support to submit tickets, check their progress or comment in community forums.</p>
<p>When users try to login to Zendesk, we’ll ping your WordPress site to see if they’re already logged in, and then sign them straight into Zendesk without them needing to register or set a new password. It’s 100% secure, too!</p>
</li>
<li>
<p><strong>Turn your blog comments straight into Zendesk Support tickets, with one click</strong><br />
Need to take that conversation offline, or escalate someones question or problem to someone else in the company. From the comments administration screen, you can take any comment made and turn it into a Ticket. The process is completely seamless for your users, and they’ll appreciate the extra mile you’re going to provide amazing customer service.</p>
</li>
<li>
<p><strong>The Zendesk Support Web Widget</strong><br />
Add the Zendesk Support Web Widget to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag.</p>
</li>
<li>
<p><strong>The Zendesk Support Feedback Tab</strong><br />
Add a tab to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can completely customize the look and feel. You can have it on every page on your WordPress blog, or choose where you want it with the use of a template tag.</p>
</li>
</ul>
<p>Note: Zendesk Support Dropbox users – the dropbox (also known as Zendesk Support Feedback Tab) is soon to be deprecated and has been replaced with the Web Widget. You can continue to use your dropbox for now but we encourage you to try the Web Widget (available in your plug-in) which allows you to easily embed ticketing, self-service and chat on your website as well as providing a much improved experience on mobile web browsers.</p>
<ul>
<li>
<p><strong>Access your tickets from your dashboard</strong><br />
Full access to your views, tickets (including custom fields) and comments. Never lose sight on your support requests, no matter where you are.</p>
</li>
<li>
<p><strong>A simple contact form, on the dashboard</strong><br />
Give your visitors the ability to quickly submit a question or issue with a two field contact form. You can place this on the dashboard, restricting it to only those with Zendesk accounts, or you can allow anyone to open a request regardless of a Zendesk account.</p>
</li>
</ul>
<p>Like the sound of this plugin but don’t have a Zendesk account yet?  Sign up in just 30 seconds for a 30 day free <a href="http://www.zendesk.com/?utm_source=wp&utm_medium=dl&utm_campaign=wppin" title="Zendesk help desk software" rel="nofollow ugc">help desk software</a> trial with no credit card needed.</p>
<h3>Publishing a new version of the plugin on wordpress.org</h3>
<p>If you are a developer looking to release a new version of the plugin<br />
See: https://zendesk.atlassian.net/wiki/display/ENG/Publishing+new+versions+of+plugins+to+Wordpress.org</p>


aserva AI Chat Widget vs Zendesk Support for WordPress