Freemius

BasePress

Amitkumar Dudhat

<p>Easily create & manage documentation. Reduce support tickets & scale your customer support workload. This simple plugin works with any theme.</p>
<h3>Best Knowledge Base, Docs and Wiki plugin for WordPress</h3>
<p>Create a knowledgebase that provides support even when you’re not around 🤩.</p>
<p>A reliable knowledge base is the cornerstone of any knowledge management strategy. It improves customer service and provides better self-servicing docs, giving customers easy access to instant answers 24/7. As a result support cost is greatly reduced.</p>
<p><a href="https://basepresskb.com/" rel="nofollow ugc">BasePress</a> allows you to organise documentation for clients and employees. Build as many independent knowledge bases as you need to document your products or services out of the box.</p>
<p>This knowledgebase plugin is straightforward to use, thanks to its clear and simple administration tools that integrate seamlessly in the WordPress admin area.</p>
<p>There are three themes to choose from with easy customization and colour branding, and for the coders, full customization via templates.</p>
<p>Check detailed <a href="https://basepresskb.com/docs/knowledge-base/basepress/" rel="nofollow ugc">BasePress Documentation</a>.</p>
<h3>✔ What makes BasePress the right tool for your business?</h3>
<ul>
<li>Ready to use in less than 5 minutes.</li>
<li>A dedicated Wizard to guide you through the set-up procedure.</li>
<li>Create as many independent knowledge bases as you need out of the box.</li>
<li>Keeps your content organized in a logical way dividing it by product, service, department etc.</li>
<li>Serves targeted answers to your customers, saving them time.</li>
<li>Keeps the look of your website professional.</li>
<li>BasePress creates an entry page for your customers where they can choose the knowledge base they want to consult. All the articles, searches and suggestions will be fully relevant to what they are looking for.</li>
<li>Adapts to all devices. Your customers can consult it form any device including tablets and phones.</li>
<li>SEO friendly.</li>
<li>Professional support.</li>
</ul>
<p>This is a Lite version of our Premium plugin that we wanted to share with the WordPress community.<br />
It has all the features you need to create your fully functional knowledge base and nothing less.</p>
<h3>✔ MAIN FEATURES</h3>
<ul>
<li>Build a single or multiple knowledge base</li>
<li>A dedicated page for users to choose the knowledge base they want to consult</li>
<li>Unlimited sections hierarchy</li>
<li>List and boxed section styles</li>
<li>Image and description for each knowledge base</li>
<li>Image, icon and description for each section</li>
<li>Icon selector for each article</li>
<li>Icons manager to easily change your icons and use any icon font of your choice</li>
<li>Drag and drop reorder for knowledge bases and sections</li>
<li>Search bar with live results</li>
<li>Shortcode to add the search bar anywhere in your website</li>
<li>Related articles widget</li>
<li>Sections widget</li>
<li>Knowledge bases widget</li>
<li>Easy-to-use admin screens</li>
<li>Translatable via .pot files</li>
<li>Easy customization and colour branding</li>
<li>Three themes included</li>
<li>Use with or without Gutenberg</li>
<li>Create the support desk easily with this self-hosted documentation plugin</li>
</ul>
<p>If you need some extra features for you and your customers consider upgrading to the Premium version and get access to these extra benefits:</p>
<h3>🏆 PREMIUM FEATURES</h3>
<ul>
<li>Advanced search bar results based on user votes and visits</li>
<li>Articles voting</li>
<li>Popular articles widget based on votes or visits</li>
<li>Feedback on your KB articles so you can create better docs</li>
<li>Google reCATCHA feature to control spam from the feedback form</li>
<li>Automatic Table of Contents (TOC) in articles and/or widgets</li>
<li>Drag and drop articles reorder</li>
<li>Next and Previous articles navigation</li>
<li>Advanced Content Restriction by user role</li>
<li>Tags support</li>
<li>Knowledge base Statistics</li>
<li>Dashboard widget</li>
<li>Multisite support</li>
<li>Shortcode editor to add dynamic lists of articles outside the knowledge base</li>
<li>Integration with WPML for Multilingual KB</li>
<li>Integration with SearchWP via add-on for advanced searches</li>
<li>Integration with Oxygen Visual Site Builder via add-on</li>
</ul>
<p>See our <a href="https://basepresskb.com/docs/knowledge-base/basepress/" title="Knowledge Base documentation" rel="nofollow ugc">knowledge base & live demo</a></p>
<h3>WHAT CAN YOU USE BASEPRESS FOR</h3>
<ul>
<li>Runbooks</li>
<li>Internal knowledge base for teams and company employees on an intranet</li>
<li>External documentation knowledgebase for customers</li>
<li>Troubleshooting guides</li>
<li>E-commerce websites</li>
<li>Product manuals and wiki</li>
<li>Documentation for schools and colleges</li>
<li>Service or product documentation</li>
<li>Frequently Asked Questions (FAQs)</li>
<li>Wiki and much more</li>
<li>E-commerce websites</li>
<li>Standards and policies at government and other agencies</li>
<li>eLearning for Schools and colleges</li>
</ul>
<p>Want to unlock the advanced features? <a href="https://basepresskb.com/pricing/" rel="nofollow ugc">Upgrade to our Pro version</a></p>
<h3>Support & Product Documentation</h3>
<ul>
<li>For detailed plugin documentation visit our <a href="https://basepresskb.com/docs/knowledge-base/basepress/" rel="nofollow ugc">knowledge base</a></li>
<li>If you have any more questions, visit our support on the Plugin’s Forum</li>
<li>For more information about premium version, features etc. visit our website at <a href="https://basepresskb.com/pricing/" rel="nofollow ugc">BasePressKB</a></li>
</ul>
<p>Easily create & manage documentation. Reduce support tickets and scale your customer support. This powerful yet simple knowledgebase plugin works with any theme.</p>
<p>Loved BasePress plugin? Please leave a plugin review on WordPress.</p>


Knowledge Base documentation & wiki plugin – BasePress Docs

We're using BasePress on iconicwp.com. We chose it because we were able to extend it to cater to our specific needs.

On top of that, the support has been great when required!

Great and Extensible!


I chose this plugin mainly because it allowed multiple products to have their own knowledge base, something that sets this plugin apart from other plugins.It was easy to get going with nice out of the box designs that fitted well.I quickly upgraded to Pro, not that I actually needed the pro features ( nice that they are, the free version does a lot ) but because I want to support the plugin developer as I wanted this plugin to exist for the the long term.Being a plugin developer myself, I haven't need that much support, but when I have asked I have had quality support.Also the code is nicely written, with templates and hooks that make customisation straight forward.


Excellent multi knowledgebase plugin


Cool plugin that rolls together a lot of things you could patch together with other plugins but in an easy-to-use complete package that just works. 


Had an issue, support quickly addressed

Easily create & manage documentation. Reduce support tickets & scale your customer support workload. This simple plugin works with any theme.

M Asif Rahman

Rupok

WPDeveloper

Md Monir Hossain

PriyoMukul

Manzur Ahammed

Sapan Mozammel

Cupid Chakma

Akash Mia

Kazi Emam Mahedi

Bashar

<p>Do you want to reduce support tickets immediately? How about you creating a resourceful knowledge base for your customers with AI-powered documentation and FAQs? 🤔</p>
<p>👨‍💻 82% of customers prefer to support through an online knowledge base and get annoyed creating support tickets as it’s a lengthy process. So an informative Documentation page can help to enhance your customer experience.</p>
<p>But how do you create a knowledge base easily on web site without any coding? Well, we’ve got you covered. 😎</p>
<p><iframe loading="lazy" title="Introducing BetterDocs: AI-Powered WordPress Documentation Plugin" width="750" height="422" src="https://www.youtube.com/embed/P4yzGBgptd0?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<h3>📒 Create Effective Knowledge Base To Scale Customer Support</h3>
<p><a href="https://betterdocs.co/" rel="nofollow ugc">BetterDocs</a> will help you to create & organize your documentation page in a beautiful way that will make your visitors find any help article easily. It will facilitate your client to make faster decisions and get help on the spot by self-service instead of avoiding lengthy conversations.</p>
<h3>🔥 Power Up Knowledge Base To Reduce Support Tickets</h3>
<p>Let the visitors instantly find the answers they are searching for without having to wait for the support team and reduce support workload.</p>
<h3>🌟 Top Features</h3>
<ul>
<li>Ready-made template designs to create your Docs landing page, Single Doc page, & Archive page without any coding</li>
<li>In-built theme customization option, or use Shortcodes & Elementor widgets, or Gutenberg Blocks to design & customize the entire documentation page</li>
<li>Table of Contents or Sticky TOC to provide an absolute user experience</li>
<li>An in-built advanced live search bar to help visitors get the exact docs solution</li>
<li>Advanced List View & Drag & Drop Grid View feature</li>
<li>Create & manage multiple knowledge bases for all products separately (PRO)</li>
<li>Manage roles for your knowledgebase users & give access accordingly</li>
<li>Integrated with Analytics to track and evaluate the performance</li>
<li>100% Compatibility with Elementor Page Builder</li>
<li>WPML Certified Plugin</li>
<li>Gutenberg Blocks <a href="https://betterdocs.co/docs/betterdocs-search-box-gutenberg/" rel="nofollow ugc">BetterDocs Search Form</a>, <a href="https://betterdocs.co/docs/betterdocs-category-grid-gutenberg/" rel="nofollow ugc">BetterDocs Category Box</a> & <a href="https://betterdocs.co/docs/betterdocs-category-grid-gutenberg/" rel="nofollow ugc">BetterDocs Category Grid</a> to easily create your Knowledgebase</li>
<li>Create <a href="https://betterdocs.co/docs/betterdocs-advanced-search/" rel="nofollow ugc">Advanced Search</a> & showcase <a href="https://betterdocs.co/docs/how-to-feature-popular-docs-on-knowledge-base-using-betterdocs/" rel="nofollow ugc">Popular Docs</a> with ready layouts (PRO)</li>
<li>FSE Compatible with 10+ Gutenberg Blocks & Patterns</li>
<li>Import and export CSV and XML files options to migrate essential documentation or back up your knowledge base</li>
<li>Generate advanced documentation instantly using Write With AI, the powerful AI auto writer feature by integrating ChatGPT</li>
<li>Generate Sample Data to make the knowledge base data creation process smooth</li>
<li>Seamless migration of the knowledge base from any 3rd party solution like Help Scout</li>
<li>Estimated Reading Time for Single Docs</li>
<li>Add attachments to any single doc to provide additional content to help readers (PRO)</li>
<li>Related doc embedding in any single doc to provide supporting documentation for more knowledge (PRO)</li>
<li>Add glossaries to help readers understand the frequently used terms or technical jargon easily with tooltips. (PRO)</li>
<li>Showcase your glossary or documentation alphabetically so that users can find what they need easily. (PRO)</li>
<li>BetterDocs AI Chatbot Addon provides instant, intelligent support by enhancing documentation searchability and answering user questions seamlessly.(PRO)</li>
<li>BetterDocs AI Doc Summarizer allows you to generate an AI-powered summary of your documentation to give readers a quick, accurate overview of the doc content.</li>
<li>BetterDocs Code Snippet allows you to add and display formatted code blocks within your technical documentation, making it easier for readers to understand and replicate technical instructions in both Elementor and Gutenberg.</li>
</ul>
<h3>🙌 VERSATILE READY LAYOUTS FOR DOCS LANDING PAGE</h3>
<p>Design your WordPress documentation site using multiple ready layouts, such as the Slate layout, Handbook layout, and Modern layout with customization flexibility.</p>
<h3>🗣️ TRANSLATE SINGLE DOC PAGE WITH WPML</h3>
<p>Translate your knowledge base documentation for users around the world by using WPML.</p>
<p><iframe loading="lazy" title="How To Translate BetterDocs Documentation With WPML" width="750" height="422" src="https://www.youtube.com/embed/db4FB2NUD-g?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<h3>💬 CREATE FAQ INSTANTLY</h3>
<p>Design FAQ sections for your Knowledge base easily with the help of BetterDocs FAQ Builder.</p>
<h3>✅ FULL SITE EDITOR (FSE) COMPATIBILITY</h3>
<p>Design your documentation, single docs, and archive pages effortlessly in the Block Editor using BetterDocs.</p>
<h3>📋 INTERACTIVE TABLE OF CONTENTS (TOC)</h3>
<p>Create a reader-friendly <a href="https://wpdeveloper.com/display-toc-wordpress/" rel="nofollow ugc">Table Of Contents(TOC)</a> while you are writing your documentation. This TOC moves with your scroll, so your visitors can always go to other pages easily.</p>
<h3>🔎 IN-BUILT ADVANCED SEARCH OPTION</h3>
<p>Assist your visitors to get the exact docs and reduce dependency on support with a built-in advanced live search & advanced search option(PRO) from the top.</p>
<h3>⚙️ ADVANCED CUSTOMIZATION OPTION</h3>
<p>Customize documentation pages from settings or even add shortcode (PRO), page builder widgets, and more to get the full authority to make it stand out for your web visitors.</p>
<h3>💯 100% COMPATIBILITY WITH ELEMENTOR PAGE BUILDER [FREE ELEMENTOR WIDGETS]</h3>
<p>Design amazing single docs and the docs archive page without any hassle with <a href="https://wordpress.org/plugins/elementor/" rel="ugc">Elementor Page Builder using free Elementor widgets</a></p>
<h3>🔥 SINGLE DOC & DOC ARCHIVE TEMPLATE WITH ELEMENTOR</h3>
<p>Create an amazing single doc & archieve template with advanced elements, and ready layouts with Elementor Theme Builder</p>
<h3>🤖 WRITE DOCUMENTATION & FAQ WITH AI AUTO WRITER</h3>
<p>Use the powerful ‘’Write With AI’’ – auto writer feature that integrates ChatGPT to quickly generate detailed documentation & FAQs in a few clicks.</p>
<h3>🔄 IMPORT AND EXPORT OPTION</h3>
<p>Migrate your valuable content and back up your knowledge base with just a few clicks with an easy import and export feature that seamlessly supports CSV and XML formats.</p>
<h3>↪️ 3RD PARTY MIGRATION SUCH AS HELP SCOUT</h3>
<p>Seamless migration of the knowledge base from any 3rd party plugin solution like Help Scout with a single click to improve customer service capabilities.</p>
<h3>🤖 INSTANT ANSWER TO REDUCE SUPPORT TICKETS (PRO)</h3>
<p>Help your customers browse the docs and knowledge base articles right from the chat window without leaving the page and reduce the support tickets.</p>
<h3>📊 INSIGHTFUL ANALYTICS TO EVALUATE PERFORMANCE (PRO)</h3>
<p>Track and evaluate activities on your documentation page and improve customer experience. Also, analyze the site traffic to get insights into your Knowledge Base.</p>
<h3>🆕 CREATE MULTIPLE KNOWLEDGE BASES (PRO)</h3>
<p>Create multiple knowledge bases for different products and provide instant support to your customers from one place</p>
<h3>🔒 MANAGE INTERNAL KNOWLEDGE BASE (PRO)</h3>
<p>Restrict your knowledge base based on certain user roles and manage the Internal Knowledge Base to make your documentation private</p>
<h3>🔗 ADD ATTACHMENT IN SINGLE DOCUMENTATION (PRO)</h3>
<p>Include attachments within each document to offer supplementary content and extra details, enhancing comprehension and accessibility.</p>
<h3>📚 EMBED RELATED DOCS IN SINGLE DOCUMENTATION</h3>
<p>Incorporate relevant documentation into each document to promote supporting content and additional information.</p>
<h3>📙 GLOSSARY (PRO)</h3>
<p>Create glossaries for frequently used terms or technical jargon and showcase them as tooltips so readers can easily understand them.</p>
<h3>📖 ENCYCLOPEDIA (PRO)</h3>
<p>Build an Encyclopedia page to display your glossary or documentation in alphabetical order and help readers easily find what they are looking for.</p>
<h3>🤖 AI CHATBOT ADDON (PRO)</h3>
<p>BetterDocs AI Chatbot Addon allows instant, AI-powered support for your documentation, helping users quickly find answers and improve customer service more efficiently. It integrates seamlessly and enhances user satisfaction.</p>
<p>You don’t have to just take our word for it. See what one of the WordPress experts are saying:</p>
<blockquote>
<ul>
<li>Sweet solution for adding a knowledge base to your website.</li>
<li>Visit /docs to view the built-in page (URL is changeable in settings)</li>
<li>Easy to create and manage with beautiful layouts and powerful search.</li>
</ul>
<p>-Nathan, iThemes</p>
</blockquote>
<p>🙌 After reading this feature list, you can probably imagine BetterDocs is a great solution for creating knowledge bases for your website. Give BetterDocs a try.</p>
<p>Want to unlock the advanced features? <a href="http://betterdocs.co/#pricing" rel="nofollow ugc">Upgrade to our Pro version</a></p>
<h3>🚀 Backed By A Trusted Team</h3>
<p>This Documentation plugin is brought to you by the team behind <a href="https://wpdeveloper.com/" rel="nofollow ugc">WPDeveloper</a>, a renowned name in the WordPress industry, trusted by 6 Million+ happy users.</p>
<h3>👨‍💻 DOCUMENTATION AND SUPPORT</h3>
<ul>
<li>For documentation and tutorials go to our <a href="https://betterdocs.co/docs/" rel="nofollow ugc">Documentation</a></li>
<li>For video tutorials go to our <a href="https://www.youtube.com/playlist?list=PLWHp1xKHCfxDOGyziODrJ1qYNOC8pbVYA" rel="nofollow ugc">YouTube Playlist</a></li>
<li>If you have any more questions, visit our support on the Plugin’s <a href="https://wordpress.org/support/plugin/betterdocs/" rel="ugc">Forum</a></li>
<li>For more information about features, FAQs and documentation, check out our website at <a href="https://betterdocs.co/" rel="nofollow ugc">BetterDocs</a></li>
</ul>
<h4>Create better Docs, Knowledge Base and wiki with BetterDocs</h4>
<h3>💙 Loved BetterDocs?</h3>
<ul>
<li>Join our <a href="https://www.facebook.com/groups/wpdeveloper.net/" rel="nofollow ugc">Facebook Group</a></li>
<li>Learn from our tutorials on <a href="https://wpdeveloper.com/go/youtube-channel" rel="nofollow ugc">YouTube Channel</a></li>
<li>Or rate <a href="https://wordpress.org/support/plugin/betterdocs/reviews/#new-post" rel="ugc">BetterDocs</a> on WordPress</li>
</ul>
<h3>🔥 WHAT’S NEXT</h3>
<p>If you like BetterDocs, then consider checking out our other projects:</p>
<p><a href="https://wordpress.org/plugins/essential-addons-for-elementor-lite/" rel="ugc">Essential Addons For Elementor</a> –Elementor widgets library with 2 Million+ active users in the WordPress repository.<br />
<a href="https://wordpress.org/plugins/notificationx/" rel="ugc">NotificationX</a> – Powerful social proof & FOMO Marketing Plugin<br />
<a href="https://wordpress.org/plugins/wp-scheduled-posts/" rel="ugc">SchedulePress</a> – Content Scheduling and Editorial Solution.<br />
<a href="https://wordpress.org/plugins/embedpress/" rel="ugc">EmbedPress</a>– Embed & customize 150+ multimedia sources inwith one click with customization flexibility.<br />
<a href="https://wordpress.org/plugins/templately/" rel="ugc">Templately</a> Ready Templates Library for Elementor & Block Editor with 6,000+ Versatile Designs.</p>
<p>Visit <a href="https://wpdeveloper.com" rel="nofollow ugc">WPDeveloper</a> to learn more about how to do better in WordPress with <a href="https://wpdeveloper.com/blog" rel="nofollow ugc">Help Tutorial, Tips & Tricks</a>!</p>


BetterDocs –  Knowledge Base Documentation & FAQ Solution for Elementor & Block Editor

I have tested several plugins to create our TrueRanker knowledge base.

I will definitely choose this plugin. The support seems to me very good too.

Congratulations.

It has everything you need to create a good knowledge base.

Hi, For me, the links to go to the previous and next article under the articles are not according to the order of the menu on the left side of the articles, how can I solve this problem?? 🙏

Problem in Sort!


Great support, very helpful team! 👍



This plugin helped us to create well structured documentation and searchable pages.


Great support

Great plugin!


It is simple to setup and easy to use. 


Great plugin

The plugin looks great on the front-end and the way content is managed is very intuitive. The automatic Table of Contents is a godsend!

Couldn't be happier


I was able to quickly set up 2 knowledge bases for my projects quickly and they look great, with convenient search. The pricing of the premium version is very reasonable. I can only recommend it. 


Solid plugin, good customer service

I posted a support thread last month requesting the FSE compatibility feature, and they have added it.

Thank you, BetterDocs Team ❤️

Thank you for FSE compatibility!


I recently evaluated different documentation plugins and BetterDocs has a great feature set and a quick support. I opened a ticket after an update, and they fixed the bug within the same day and released a hotfix. This is a great support experience.


Great Plugin – Greate Support


It's a very solid knowledgebase plugin, so if that's all you're after, then it's a 5 star. Their Instant Answer component is lacking some very basic things like the ability to collect additional information (ie. a company name). There's also no chat or ticket component which I believe would put this over the top.


Solid, but lacking


Reported a feedback issue, and the BetterDocs team fixed it quickly with a dev update. Tested and confirmed it's working great. Really appreciate the fast and helpful support!


Fast fast and helpful support

A full-featured documentation plugin including AI writing assistance to create knowledge bases, docs, FAQs, wikis, and more with easy drag & drop UI.

Knowledge Base documentation & wiki plugin – BasePress Docs vs BetterDocs – Knowledge Base Documentation & FAQ Solution for Elementor & Block Editor