Freemius

BasePress

Amitkumar Dudhat

Easily create & manage documentation. Reduce support tickets & scale your customer support workload. This simple plugin works with any theme.
<h3>Best Knowledge Base, Docs and Wiki plugin for WordPress</h3>
Create a knowledgebase that provides support even when you’re not around 🤩.
A reliable knowledge base is the cornerstone of any knowledge management strategy. It improves customer service and provides better self-servicing docs, giving customers easy access to instant answers 24/7. As a result support cost is greatly reduced.
<a href="https://basepresskb.com/" rel="nofollow ugc">BasePress</a> allows you to organise documentation for clients and employees. Build as many independent knowledge bases as you need to document your products or services out of the box.
This knowledgebase plugin is straightforward to use, thanks to its clear and simple administration tools that integrate seamlessly in the WordPress admin area.
There are three themes to choose from with easy customization and colour branding, and for the coders, full customization via templates.
Check detailed <a href="https://basepresskb.com/docs/knowledge-base/basepress/" rel="nofollow ugc">BasePress Documentation</a>.
<h3>✔ What makes BasePress the right tool for your business?</h3>
<ul>
<li>Ready to use in less than 5 minutes.</li>
<li>A dedicated Wizard to guide you through the set-up procedure.</li>
<li>Create as many independent knowledge bases as you need out of the box.</li>
<li>Keeps your content organized in a logical way dividing it by product, service, department etc.</li>
<li>Serves targeted answers to your customers, saving them time.</li>
<li>Keeps the look of your website professional.</li>
<li>BasePress creates an entry page for your customers where they can choose the knowledge base they want to consult. All the articles, searches and suggestions will be fully relevant to what they are looking for.</li>
<li>Adapts to all devices. Your customers can consult it form any device including tablets and phones.</li>
<li>SEO friendly.</li>
<li>Professional support.</li>
</ul>
This is a Lite version of our Premium plugin that we wanted to share with the WordPress community. 
It has all the features you need to create your fully functional knowledge base and nothing less.
<h3>✔ MAIN FEATURES</h3>
<ul>
<li>Build a single or multiple knowledge base</li>
<li>A dedicated page for users to choose the knowledge base they want to consult</li>
<li>Unlimited sections hierarchy</li>
<li>List and boxed section styles</li>
<li>Image and description for each knowledge base</li>
<li>Image, icon and description for each section</li>
<li>Icon selector for each article</li>
<li>Icons manager to easily change your icons and use any icon font of your choice</li>
<li>Drag and drop reorder for knowledge bases and sections</li>
<li>Search bar with live results</li>
<li>Shortcode to add the search bar anywhere in your website</li>
<li>Related articles widget</li>
<li>Sections widget</li>
<li>Knowledge bases widget</li>
<li>Easy-to-use admin screens</li>
<li>Translatable via .pot files</li>
<li>Easy customization and colour branding</li>
<li>Three themes included</li>
<li>Use with or without Gutenberg</li>
<li>Create the support desk easily with this self-hosted documentation plugin</li>
</ul>
If you need some extra features for you and your customers consider upgrading to the Premium version and get access to these extra benefits:
<h3>🏆 PREMIUM FEATURES</h3>
<ul>
<li>Advanced search bar results based on user votes and visits</li>
<li>Articles voting</li>
<li>Popular articles widget based on votes or visits</li>
<li>Feedback on your KB articles so you can create better docs</li>
<li>Google reCATCHA feature to control spam from the feedback form</li>
<li>Automatic Table of Contents (TOC) in articles and/or widgets</li>
<li>Drag and drop articles reorder</li>
<li>Next and Previous articles navigation</li>
<li>Advanced Content Restriction by user role</li>
<li>Tags support</li>
<li>Knowledge base Statistics</li>
<li>Dashboard widget</li>
<li>Multisite support</li>
<li>Shortcode editor to add dynamic lists of articles outside the knowledge base</li>
<li>Integration with WPML for Multilingual KB</li>
<li>Integration with SearchWP via add-on for advanced searches</li>
<li>Integration with Oxygen Visual Site Builder via add-on</li>
</ul>
See our <a href="https://basepresskb.com/docs/knowledge-base/basepress/" title="Knowledge Base documentation" rel="nofollow ugc">knowledge base & live demo</a>
<h3>WHAT CAN YOU USE BASEPRESS FOR</h3>
<ul>
<li>Runbooks</li>
<li>Internal knowledge base for teams and company employees on an intranet</li>
<li>External documentation knowledgebase for customers</li>
<li>Troubleshooting guides</li>
<li>E-commerce websites</li>
<li>Product manuals and wiki</li>
<li>Documentation for schools and colleges</li>
<li>Service or product documentation</li>
<li>Frequently Asked Questions (FAQs)</li>
<li>Wiki and much more</li>
<li>E-commerce websites</li>
<li>Standards and policies at government and other agencies</li>
<li>eLearning for Schools and colleges</li>
</ul>
Want to unlock the advanced features? <a href="https://basepresskb.com/pricing/" rel="nofollow ugc">Upgrade to our Pro version</a>
<h3>Support & Product Documentation</h3>
<ul>
<li>For detailed plugin documentation visit our <a href="https://basepresskb.com/docs/knowledge-base/basepress/" rel="nofollow ugc">knowledge base</a></li>
<li>If you have any more questions, visit our support on the Plugin’s Forum</li>
<li>For more information about premium version, features etc. visit our website at <a href="https://basepresskb.com/pricing/" rel="nofollow ugc">BasePressKB</a></li>
</ul>
Easily create & manage documentation. Reduce support tickets and scale your customer support. This powerful yet simple knowledgebase plugin works with any theme.
Loved BasePress plugin? Please leave a plugin review on WordPress.

Knowledge Base documentation & wiki plugin – BasePress Docs

Great Knowledge base system, great value.

Easy to use

We're using BasePress on iconicwp.com. We chose it because we were able to extend it to cater to our specific needs.

On top of that, the support has been great when required!

Great and Extensible!


I chose this plugin mainly because it allowed multiple products to have their own knowledge base, something that sets this plugin apart from other plugins.It was easy to get going with nice out of the box designs that fitted well.I quickly upgraded to Pro, not that I actually needed the pro features ( nice that they are, the free version does a lot ) but because I want to support the plugin developer as I wanted this plugin to exist for the the long term.Being a plugin developer myself, I haven't need that much support, but when I have asked I have had quality support.Also the code is nicely written, with templates and hooks that make customisation straight forward.


Excellent multi knowledgebase plugin


Cool plugin that rolls together a lot of things you could patch together with other plugins but in an easy-to-use complete package that just works. 


Had an issue, support quickly addressed

Easily create & manage documentation. Reduce support tickets & scale your customer support workload. This simple plugin works with any theme.

echoplugins

Echo Knowledge Base is a powerful documentation tool that helps you create and organize documentation, FAQs, quizzes, and articles. It includes built-in AI search and AI chatbot features and includes comprehensive features to help you build a visually appealing knowledge base.
Designed with a modern and professional appearance by default, the plugin offers extensive customization options to align perfectly with your brand identity.
<h3>FREE KB FEATURES</h3>
<ul>
<li>
Fast Search Bar: Enable users to find articles quickly with an AJAX-powered search bar.
</li>
<li>
Deep Content Organization: Organize articles into categories and subcategories up to five levels deep. Display articles and categories across tabs or in an intuitive drill-down format.
</li>
<li>
FAQs Layout and Shortcode: Deploy FAQs anywhere on your site with various eye-catching designs. Group questions logically and control their behavior for optimal user engagement.
</li>
<li>
Article Enhancement Tools: Improve user experience with breadcrumbs, next/previous article navigation, print and PDF export options, and more.
</li>
<li>
Table of Contents (TOC): Enhance navigation with a customizable table of contents on article pages for better user experience.
</li>
<li>
Frontend Visual Editor: Customize your Knowledge Base pages live on the front-end with our intuitive visual editor or drag-and-drop Gutenberg blocks.
</li>
<li>
Pre-made Layout Designs: Choose from many beautiful designs and layouts to make your knowledge base both stunning and functional. With dozens of combinations available, you’ll find the perfect look for your site.
</li>
<li>
Most Popular and Recent Articles: Display lists of articles by popularity and recent publication to guide readers to trending and new content.
</li>
<li>
Glossary: Build a centralized dictionary of terms and definitions for your knowledge base.
<ul>
<li>Glossary Terms – Create and manage glossary entries. Published terms are automatically highlighted in your articles with interactive tooltips, helping readers understand key terminology without leaving the page.</li>
<li>Glossary Index Shortcode and Block – Display an alphabetical index of all glossary terms on any page using the <code>[epkb-glossary-index]</code> shortcode or the Glossary Index Gutenberg block, with letter navigation and customizable accent color.</li>
<li>AI-Generated Glossary Terms (PRO) – Automatically generate glossary terms and definitions from your knowledge base content using AI, saving time and ensuring comprehensive coverage of key terminology.</li>
</ul>
</li>
<li>
Article Quizzes: Add interactive quizzes to KB articles to reinforce learning and increase engagement. Create custom multiple-choice or true/false questions, add answer explanations, and show published quizzes below the article content.
</li>
<li>
Article Views Counter: Track views with the built-in counter and analyze your most and least popular content to optimize your knowledge base.
</li>
<li>
Customizable Category Archive Page: Customize the category archive page with a custom header, description, and image.
</li>
</ul>
<h3>FREE AI FEATURES (Optional)</h3>
All AI features are completely optional and disabled by default. You can enable them at any time if you choose to use AI-powered capabilities.
<ul>
<li>
AI Chat (Chatbot): Add a frontend chat dialog where users and visitors can ask questions and get instant AI-powered answers based on on your Knowledge Base, FAQs, internal documentation, notes, and any other source of information.
</li>
<li>
AI Search: When users search, results show relevant KB articles plus an ‘Ask AI’ button to dive deeper with the same query.
</li>
<li>
AI Content Analysis: Automatically analyze your knowledge base articles for quality and optimization. Get AI-powered insights including:
<ul>
<li>Tags Analysis – Optimize article tags and categories for better organization and SEO</li>
<li>Readability Score – Evaluate content clarity and structure with AI assistance 
<a href="https://www.echoknowledgebase.com/documentation/content-analysis/" rel="nofollow ugc">Learn more.</a></li>
</ul>
</li>
</ul>
<h3>PRO KB FEATURES</h3>
<ul>
<li>
Advanced Search: Highlight search keywords on article pages, filter search by category, adjust search box styling, and add helper text or links below the search bar. Use advanced search analytics to discover popular queries and identify searches with no results.
</li>
<li>
Granular Content Protection: Control access to documentation based on user groups, WordPress roles, or custom permissions. Seamlessly manage public and private knowledge base content.
</li>
<li>
Unlimited Knowledge Bases: Create unlimited separate knowledge bases, each with its own articles, categories, and tags (great for managing multiple products or departments).
</li>
<li>
Articles Import and Export: Import or export articles and categories using CSV or XML formats for easy migration or backup.
</li>
<li>
AI Smart Search: Display intelligent search results with optional multi-panel sections
</li>
<li>
User Feedback System: Gather valuable insights with article upvote/downvote and feedback forms.
</li>
<li>
Article Links: Turn any article into a link that points to PDFs, external documentation, videos, or other resources.
</li>
<li>
AI Features:
<ul>
<li>Content Gap Analysis</li>
<li>AI Quiz Generation – generate quiz drafts from KB articles, then review and edit the title, intro, questions, answers, and explanations before publishing</li>
<li>Expand training to include notes, posts, pages, and custom post types</li>
<li>Email Notifications for AI insights</li>
<li>Human Agent Handoff – lets users escalate from AI to your support team</li>
<li>Feedback Buttons – collect thumbs-up/down ratings on AI responses</li>
<li>PDF to Articles – upload PDF files and convert them into KB articles with optional AI formatting that organizes content into headings, lists, and paragraphs</li>
<li>PDF to Notes – upload PDF files via drag-and-drop or the Media Library and convert them into AI training notes to expand your AI’s knowledge beyond KB articles</li>
<li>AI Chat Access Control – restrict who can use AI Chat: everyone, logged-in users only, or specific WordPress roles. Set different access rules for each chat location</li>
</ul>
</li>
</ul>
See the <a href="https://www.echoknowledgebase.com/bundle-pricing/" rel="nofollow ugc">official website</a> for more details on Pro features.
<h3>⭐ WALK-THROUGH OF ECHO KNOWLEDGE BASE</h3>
Watch a quick introduction to Echo Knowledge Base and see it in action: 
<a href="https://www.youtube.com/watch?v=sLwj8FpfBWc" rel="nofollow ugc">https://www.youtube.com/watch?v=sLwj8FpfBWc</a>
<h3>⭐ PROFESSIONAL LAYOUTS INCLUDED</h3>
Echo Knowledge Base comes with multiple layout options to suit your style:
<ul>
<li><a href="https://www.echoknowledgebase.com/demo-1-knowledge-base-basic-layout/?utm_source=plugin&utm_medium=readme&utm_content=home&utm_campaign=demo1" title="Basic Layout" rel="nofollow ugc">Basic Layout</a> – Clean and simple design</li>
<li><a href="https://www.echoknowledgebase.com/demo-3-knowledge-base-tabs-layout/?utm_source=plugin&utm_medium=readme&utm_content=home&utm_campaign=demo3" title="Tabs Layout" rel="nofollow ugc">Tabs Layout</a> – Organized content in tabbed interface</li>
<li><a href="https://www.echoknowledgebase.com/demo-4-knowledge-base-tabs-layout/" title="Drill Down Layout" rel="nofollow ugc">Drill Down Layout</a> – Intuitive navigation through categories</li>
<li><a href="https://www.echoknowledgebase.com/demo-12-knowledge-base-image-layout/" title="Classic Layout" rel="nofollow ugc">Classic Layout</a> – Traditional documentation style</li>
<li><a href="https://www.echoknowledgebase.com/demo-14-category-layout/?utm_source=plugin&utm_medium=readme&utm_content=home&utm_campaign=demo5" title="Category Focused Layout" rel="nofollow ugc">Category Focused Layout</a> – Highlight your main categories</li>
</ul>
See our comprehensive documentation <a href="https://www.echoknowledgebase.com/documentation/" title="KB documentation" rel="nofollow ugc">here</a>
<h3>⭐ ADDITIONAL FEATURES</h3>
<ul>
<li>Gutenberg Blocks: Seamlessly integrate knowledge base elements using the WordPress block editor.</li>
<li>Flexible Ordering: Order articles and categories alphabetically, by date, or manually with drag-and-drop.</li>
<li>SEO Optimization: Built with SEO best practices to help your documentation rank well in search engines.</li>
<li>Usage Analytics: Monitor knowledge base traffic and search queries to understand what users need.</li>
<li>Interactive Learning: Turn knowledge base articles into quizzes with answer explanations to help readers retain information.</li>
<li>Multilingual & RTL Support: Fully compatible with WPML, Polylang, GTranslate, and supports right-to-left languages.</li>
<li>Responsive Design: Mobile-friendly and works with any WordPress theme, so your docs look great on all devices.</li>
<li>Directory Shortcode: Use a shortcode to display an index of all articles (great for an A-Z index page).</li>
<li>Multi-site Compatible: Perfect for WordPress multisite networks – manage documentation across multiple sites.</li>
<li>Custom URL Structure: Customize category, tag, and article URLs for a clean and branded structure.</li>
<li>Mobile Optimization: Ensures a smooth reading experience on smartphones and tablets.</li>
<li>Content Migration: Easily convert existing posts or custom post types into Knowledge Base articles.</li>
</ul>
<h3>⭐ SEO & ACCESSIBILITY OPTIMIZED</h3>
Echo Knowledge Base is optimized for search engines and adheres to accessibility standards. It supports multiple languages (including RTL scripts) and meets WCAG guidelines, making your documentation usable for a global audience. All layouts are fully responsive and retina-ready, so your knowledge base looks sharp on every device.
<h3>⭐ EASY TO STYLE WITH PRE-MADE DESIGNS</h3>
No coding needed – make it your knowledge base with just a few clicks:
<ul>
<li>26 Pre-Made Designs: Choose from a variety of professional color schemes and styles.</li>
<li>One-Click Theme Switching: Swap layouts (Basic, Tabs, Category-Focused, Classic, Drill Down, Sidebar, Grid, etc.) instantly to find the perfect look.</li>
<li>Endless Customization: Further tweak colors, fonts, and styles to match your brand.</li>
</ul>
<h3>⭐ BUILDER COMPATIBILITY</h3>
Echo Knowledge Base works great with popular page builders:
<ul>
<li>Elementor & Gutenberg: Comes with native blocks and widgets for seamless integration.</li>
<li>Other Builders: Fully compatible with Beaver Builder, Divi, Visual Composer, and more.</li>
</ul>
<h3>✅ WHY CHOOSE ECHO KNOWLEDGE BASE?</h3>
<ul>
<li>User-Friendly: Designed for ease of use – no coding required and a gentle learning curve.</li>
<li>All-in-One Support Hub: Manage documentation, FAQs, quizzes, AI chat, and smart search in one plugin.</li>
<li>Professional Design: 26 beautiful, ready-to-use layouts give your docs a polished look out of the box.</li>
<li>Highly Customizable: Extensive configuration options to tailor the knowledge base to your needs.</li>
<li>Reliable Support: Our friendly, Canadian-based support team is ready to help with any questions.</li>
<li>Regular Updates: Continuously improved with new features (our roadmap is packed with upcoming enhancements!).</li>
<li>Global Ready: Translate your documentation and serve users in any language with full multilingual support.</li>
</ul>
About Us: We are a Canadian company with over a decade of experience in WordPress and web technologies. We’re passionate about helping you provide better support to your customers.

Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search

Great Product and Support

A fully featured, easy-to-use documentation plugin with AI chat, search, FAQs, and quizzes. Build beautiful knowledge bases, docs, and wikis.

Knowledge Base documentation & wiki plugin – BasePress Docs vs Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search