Freemius

BasePress

Amitkumar Dudhat

Easily create & manage documentation. Reduce support tickets & scale your customer support workload. This simple plugin works with any theme.
<h3>Best Knowledge Base, Docs and Wiki plugin for WordPress</h3>
Create a knowledgebase that provides support even when you’re not around 🤩.
A reliable knowledge base is the cornerstone of any knowledge management strategy. It improves customer service and provides better self-servicing docs, giving customers easy access to instant answers 24/7. As a result support cost is greatly reduced.
<a href="https://basepresskb.com/" rel="nofollow ugc">BasePress</a> allows you to organise documentation for clients and employees. Build as many independent knowledge bases as you need to document your products or services out of the box.
This knowledgebase plugin is straightforward to use, thanks to its clear and simple administration tools that integrate seamlessly in the WordPress admin area.
There are three themes to choose from with easy customization and colour branding, and for the coders, full customization via templates.
Check detailed <a href="https://basepresskb.com/docs/knowledge-base/basepress/" rel="nofollow ugc">BasePress Documentation</a>.
<h3>✔ What makes BasePress the right tool for your business?</h3>
<ul>
<li>Ready to use in less than 5 minutes.</li>
<li>A dedicated Wizard to guide you through the set-up procedure.</li>
<li>Create as many independent knowledge bases as you need out of the box.</li>
<li>Keeps your content organized in a logical way dividing it by product, service, department etc.</li>
<li>Serves targeted answers to your customers, saving them time.</li>
<li>Keeps the look of your website professional.</li>
<li>BasePress creates an entry page for your customers where they can choose the knowledge base they want to consult. All the articles, searches and suggestions will be fully relevant to what they are looking for.</li>
<li>Adapts to all devices. Your customers can consult it form any device including tablets and phones.</li>
<li>SEO friendly.</li>
<li>Professional support.</li>
</ul>
This is a Lite version of our Premium plugin that we wanted to share with the WordPress community. 
It has all the features you need to create your fully functional knowledge base and nothing less.
<h3>✔ MAIN FEATURES</h3>
<ul>
<li>Build a single or multiple knowledge base</li>
<li>A dedicated page for users to choose the knowledge base they want to consult</li>
<li>Unlimited sections hierarchy</li>
<li>List and boxed section styles</li>
<li>Image and description for each knowledge base</li>
<li>Image, icon and description for each section</li>
<li>Icon selector for each article</li>
<li>Icons manager to easily change your icons and use any icon font of your choice</li>
<li>Drag and drop reorder for knowledge bases and sections</li>
<li>Search bar with live results</li>
<li>Shortcode to add the search bar anywhere in your website</li>
<li>Related articles widget</li>
<li>Sections widget</li>
<li>Knowledge bases widget</li>
<li>Easy-to-use admin screens</li>
<li>Translatable via .pot files</li>
<li>Easy customization and colour branding</li>
<li>Three themes included</li>
<li>Use with or without Gutenberg</li>
<li>Create the support desk easily with this self-hosted documentation plugin</li>
</ul>
If you need some extra features for you and your customers consider upgrading to the Premium version and get access to these extra benefits:
<h3>🏆 PREMIUM FEATURES</h3>
<ul>
<li>Advanced search bar results based on user votes and visits</li>
<li>Articles voting</li>
<li>Popular articles widget based on votes or visits</li>
<li>Feedback on your KB articles so you can create better docs</li>
<li>Google reCATCHA feature to control spam from the feedback form</li>
<li>Automatic Table of Contents (TOC) in articles and/or widgets</li>
<li>Drag and drop articles reorder</li>
<li>Next and Previous articles navigation</li>
<li>Advanced Content Restriction by user role</li>
<li>Tags support</li>
<li>Knowledge base Statistics</li>
<li>Dashboard widget</li>
<li>Multisite support</li>
<li>Shortcode editor to add dynamic lists of articles outside the knowledge base</li>
<li>Integration with WPML for Multilingual KB</li>
<li>Integration with SearchWP via add-on for advanced searches</li>
<li>Integration with Oxygen Visual Site Builder via add-on</li>
</ul>
See our <a href="https://basepresskb.com/docs/knowledge-base/basepress/" title="Knowledge Base documentation" rel="nofollow ugc">knowledge base & live demo</a>
<h3>WHAT CAN YOU USE BASEPRESS FOR</h3>
<ul>
<li>Runbooks</li>
<li>Internal knowledge base for teams and company employees on an intranet</li>
<li>External documentation knowledgebase for customers</li>
<li>Troubleshooting guides</li>
<li>E-commerce websites</li>
<li>Product manuals and wiki</li>
<li>Documentation for schools and colleges</li>
<li>Service or product documentation</li>
<li>Frequently Asked Questions (FAQs)</li>
<li>Wiki and much more</li>
<li>E-commerce websites</li>
<li>Standards and policies at government and other agencies</li>
<li>eLearning for Schools and colleges</li>
</ul>
Want to unlock the advanced features? <a href="https://basepresskb.com/pricing/" rel="nofollow ugc">Upgrade to our Pro version</a>
<h3>Support & Product Documentation</h3>
<ul>
<li>For detailed plugin documentation visit our <a href="https://basepresskb.com/docs/knowledge-base/basepress/" rel="nofollow ugc">knowledge base</a></li>
<li>If you have any more questions, visit our support on the Plugin’s Forum</li>
<li>For more information about premium version, features etc. visit our website at <a href="https://basepresskb.com/pricing/" rel="nofollow ugc">BasePressKB</a></li>
</ul>
Easily create & manage documentation. Reduce support tickets and scale your customer support. This powerful yet simple knowledgebase plugin works with any theme.
Loved BasePress plugin? Please leave a plugin review on WordPress.

Knowledge Base documentation & wiki plugin – BasePress Docs

We're using BasePress on iconicwp.com. We chose it because we were able to extend it to cater to our specific needs.

On top of that, the support has been great when required!

Great and Extensible!


I chose this plugin mainly because it allowed multiple products to have their own knowledge base, something that sets this plugin apart from other plugins.It was easy to get going with nice out of the box designs that fitted well.I quickly upgraded to Pro, not that I actually needed the pro features ( nice that they are, the free version does a lot ) but because I want to support the plugin developer as I wanted this plugin to exist for the the long term.Being a plugin developer myself, I haven't need that much support, but when I have asked I have had quality support.Also the code is nicely written, with templates and hooks that make customisation straight forward.


Excellent multi knowledgebase plugin


Cool plugin that rolls together a lot of things you could patch together with other plugins but in an easy-to-use complete package that just works. 


Had an issue, support quickly addressed

Easily create & manage documentation. Reduce support tickets & scale your customer support workload. This simple plugin works with any theme.

QuantumCloud

<h4>KnowledgeBase with AI CHATBOT HelpDesk. Complete Self Help Customer Support System. Live chat and Support ticket in PRO</h4>
KnowledgeBase with AI ChatBot HelpDesk & more. All in one Live customer support solution with self help KnowledgeBase & AI powered ChatBot Helpdesk! KBx is an advanced Live Self Help Customer Support plugin for your business with a floating AI chatbot helpdesk, glossary and Knowledgebase features all in one. Standard category wise knowledgebase documentation articles are supported that can also be displayed as alphabetical glossary. Includes the OpenAI ChatGPT AI powered <a href="https://wordpress.org/plugins/chatbot/" rel="ugc">Free ChatBot for WordPress Plugin</a> WPBot ChatBot to search your Knowledgebase articles. AI Writing Panel for the backend.
<blockquote>
🚀 for Live Chat, Support Ticket, AI Training <a href="https://turbopowers.com/" rel="nofollow ugc">Upgrade to KBx Pro</a> now! 
 🚀 KnowledgeBase X <a href="https://turbopowers.com/free-support/" rel="nofollow ugc">Support, Bug Report, Feature Requests</a> | KnowledgeBase X <a href="https://turbopowers.com/kbx/" rel="nofollow ugc">Live Demo</a>
</blockquote>
You can add the Knowledgebase or docs in any of your page with a simple shortcode! It will generate a beautiful, responsive layout of knowledgebase categories and a powerful AJAX based search box.
The Knowledgebase Helpdesk lite plugin comes with an AI Chatbot interface that acts as a one stop helpdesk for your website users. AI ChatBot training with your website and Knowledgebase data is supported in the <a href="https://turbopowers.com/" rel="nofollow ugc">KnowledgeBase X</a> Pro version.
You can also create an additional Glossary page with your Knowledgebase articles. This will create an A to Z alphabetical listing of all of your articles.
You can use the KBx ChatBot as a plug n’ play ChatBot without any technical knowledge at all. Just install it and the ChatBot can chat with the website users, show text responses you created from the WordPress backend, display a small set of FAQs, let users email you for support or leave their phone numbers like a floating HelpDesk or a Conversational Floating Contact bot.
The ChatBot also searches the KBx articles that you created.
A knowledge base is an essential resource for various types of websites and organizations, as it provides a centralized repository of information that can help users find answers to their questions quickly. Here are some entities that particularly benefit from having a knowledge base on their website:
KnowledgeBase for Customer Support Services: Companies that offer products or services often need a knowledgebase to help customers troubleshoot common issues, understand product features, and find step-by-step guides.
KnowledgeBase for Software Companies: For users, having access to detailed documentation, FAQs, and user guides via a knowledgebase is vital for understanding how to install, use, and troubleshoot software.
KnowledgeBase for Ecommerce Websites: A knowledge base can provide information on shipping policies, return procedures, account management, and how to use the website, reducing the need for direct customer support interactions.
KnowledgeBase for Educational Institutions: Universities and online learning platforms can use a knowledgebase to help students with admission processes, course details, technical support, and access to learning resources.
KnowledgeBase for Healthcare Providers: Hospitals, clinics, and telehealth platforms can offer information on services, appointment scheduling, health resources, and patient portals.
KnowledgeBase for Telecommunication Companies: These businesses can provide self-help resources for setup guides, service usage, and troubleshooting common connectivity issues.
KnowledgeBase for Financial Institutions: Banks and investment firms can offer knowledge bases that explain account types, loan processes, financial planning options, and security tips.
KnowledgeBase for Tech Support and IT Services: Providing solutions to common technical problems, setup instructions, and system requirements can help reduce the demand on IT support staff.
KnowledgeBase for Non-profits and NGOs: These organizations can use a knowledge base to share information about their missions, projects, volunteer opportunities, and donation processes.
KnowledgeBase for Membership or Subscription Services: Offering guidance on membership benefits, subscription management, billing issues, and member-exclusive content can enhance user experience and retention.
KnowledgeBase for Manufacturing Companies: Providing instructions for product use, maintenance guides, and troubleshooting tips for their products can be invaluable to both customers and partners.
KnowledgeBase for HR and Employee Onboarding: Companies can use an internal knowledge base to help new employees settle in, provide access to company policies, and outline procedures and benefits.
An effective knowledge base helps organizations streamline customer support, empower users to find information independently, reduce operational costs, and improve overall satisfaction for both external and internal audiences.
<h4>KnowledgeBase HelpDesk with AI ChatBot Main Features</h4>
<ul>
<li>Live Customer Support AI ChatBot with Floating Icon in front end for helpdesk</li>
<li>Section wise knowledgebase</li>
<li>Option for users to sort alphabetically, popularity, views</li>
<li>Article view count (editable by admin)</li>
<li>Upvote option</li>
<li>Custom KnowledgeBase slug to set the opening path of the URL of the knowledgebase </li>
<li>Custom KnowledgeBase Category slug. Each category is a section of the knowledge base. This setting is used when registering the custom category and forms a part of the URL when browsing category archives</li>
<li>Custom KnowledgeBase Tag slug. Each article can have multiple tags. This setting is used when registering the custom tag and forms a part of the URL when browsing tag archives</li>
<li>Custom CSS from Knowledge Base settings</li>
<li>Parent and subcategories are listed the same way</li>
<li>Alphabetical Glossary (A to Z index of your articles)</li>
<li>Fully RESPONSIVE and mobile device friendly</li>
<li>Simple and effective presentation</li>
<li>Super fast AJAX search, with predictive text</li>
<li>Sidebar widgets for recent articles and tag cloud</li>
<li>AI Writing panel and OpenAI playground in the backend for admin to write contents from anywhere</li>
</ul>
KnowledgeBase Free ChatBot Features
<ul>
<li>ChatBot Supports any languages including RTL</li>
<li>OpenAI basic module to answer any type of questions</li>
<li>Create simple text responses easily from your WordPress backend.</li>
<li>Add hyperlinks in response message content using HTML markup.</li>
<li>Change all the Chat bot responses from language settings</li>
<li>Set on which pages the chat bot will display</li>
<li>Fine tune the ChatBot floating icon position</li>
<li>Upload Custom Icon</li>
<li>Built in Intent to Show a List of FAQ or Frequently Asked Questions defined by you</li>
<li>Built in Intent to Let users email you any question or feedback they may have</li>
<li>Built in Intent to Let users leave their phone number so you can call them back</li>
<li>Rearrange the Start Menu</li>
<li>Option to display Start Menu After Greetings</li>
<li>Option to open the ChatBot Full Screen in Mobile</li>
<li>Create Conversational drag and drop forms with a free AddOn</li>
<li>Integrate with Google’s Dialogflow Agent API to process natural language queries.</li>
<li>Display text Responses for Intents you created in DialogFlow and machine learning</li>
</ul>
<h4>KnowledgeBase X Pro Version Features Highlights</h4>
The pro version of the KnowledgeBase plugin provides some unique and useful features.
<ul>
<li>KnowledgeBase articles</li>
<li>Supports dynamic sidebar to display all KnowledgeBase categories and articles. Can be turned on or off globally or just on home page.</li>
<li>Frequently Asked Questions Accordion Format</li>
<li>A to Z Glossary using the Same KnowledgeBase articles</li>
<li>AJAX powered auto complete Search bar</li>
<li>Export KnowledgeBaseas CSV</li>
<li>Import KnowledgeBase articles</li>
<li>Ask a Question – allow user to ask a question and suggest possible answer</li>
<li>Approve user suggested questions and answers from the back end.</li>
<li>Supports Table of Contents for long KB Articles – automatically turns your h1-h4 headings to table of contents</li>
<li>Highlight parts of an article with special shortcode. Available types: success, danger, warning, info, light</li>
<li>Easy, Visual Shortcode Generator with all options</li>
<li>Drag and Drop Article Sorting</li>
<li>Drag and Drop Category Reorder</li>
<li>Attach multiple files with articles</li>
<li>Add multiple alternative questions that is also answered by the same article. This improves search result matching and is very helpful for the users</li>
<li>Mark a KnowledgeBase Article as Sticky to always show on top</li>
<li>Front End Sorting – Menu Order, Alphabetical or Popularity</li>
<li>User Role based Permission to View KnowledgeBase Category and Articles</li>
<li>Show only a single category for FAQ</li>
<li>Change KnowledgeBase, Category and Tag URL slugs</li>
<li>Change font colors</li>
<li>Enable Bread Crumb</li>
<li>User Upvote/DownVote option for KnowledgeBase Articles</li>
<li>Edit UpVote/DownVote Count</li>
<li>Editable Article View Count</li>
<li>Enable/Disable WordPress Commenting in Articles</li>
<li>Custom Templating Support – design your own custom template for Archive, Articles, Article Search & Article Detail page</li>
<li>Upload custom category image</li>
<li>Add category descriptions</li>
<li>Sidebar widget for Most Popular Articles</li>
<li>Sidebar widget for Tag Cloud</li>
<li>Tabbed widget for the main KnowledgeBase shortcode to display Sticky, Most Visited and Recent Articles</li>
<li>Knowledgebase slug, Category slug and Tag slug</li>
<li>Default article sorting option</li>
<li>Front end article sorting drop down</li>
<li>Show Sticky, Popular, Recent Article Tabs at the top or bottom of the Categories</li>
<li>Turn on or off Sticky, Popular, Recent Article Tabs individually</li>
<li>Customize colors</li>
<li>Enable/disable Breadcrumb</li>
<li>Enable Related Articles</li>
<li>Enable Comments on Article</li>
<li>Statistics – Search Terms, View, Popular Articles, Upvotes</li>
<li>Floating Search Box. OR ChatBot</li>
</ul>
<h4>How to train AI with your KnowledgeBase and website data using KBx ChatBot</h4>
You can train an OpenAI model for the ChatBot with your data using one of the two methods (requires WPBot Pro Professional or Master License): Fine Tuning or GPT Assistant
We suggest using GPT Assistant as this is easier, quicker, and more flexible. Our ChatBot for WordPress WPBot allows you to easily generate a JSON file containing all your website data that you can upload to your GPT Assistant. Here is a guideline for <a href="https://turbopowers.com/kbx/knowledgebase/how-to-train-ai-with-your-website-data-using-chatbot/" rel="nofollow ugc">How to train AI with your website data using KBx ChatBot</a>
KnowledgeBase X AI ChatBot Features
<blockquote>
🚀 With the KnowledgeBase HelpDesk Pro Version you can Power up your Knowledgebase HelpDesk with an AI Powered ChatBot. The Knowledgebase X Pro version HelpDesk is fully integrated with OpenAI ChatGPT or Google’s DialogFlow AI, Machine Learning and NLP engine. Build a robust self-service support system easily and & reduce Live customer support time and effort significantly with KnowledgeBase X Pro and its AI powered HelpDesk ChatBot.
</blockquote>
Interactions
<ul>
<li>Create simple text responses easily from your WordPress backend.</li>
<li>Create FAQ area with multiple questions and answers with Categories (supports html)</li>
<li>Send eMail, Call Me Back & Feedback Collection</li>
<li>Collect User eMail for newsletter Subscription</li>
<li>Add video in Support area just by pasting Youtube link</li>
<li>Option to Skip Greeting and Asking Name and eMail</li>
<li>Option to show the ChatBot for Logged in users only</li>
</ul>
OpenAI ChatGPT Integration 
* Integrate with OpenAI so the WPBot can answer any questions 
* Train and Fine Tune OpenAI ChatGPT 
* Fine tune with your Knowledgebase articles and Website data (pages, posts, knowledgebase and custom post types) 
* GPT Assistant support. Upload ChatBot Generated Website data, PDF or any document to train ChatGPT 
* Generate and Upload website contents as JSON file to your GPT Assistant for AI training 
* OpenAI Content Writer and AI Content Generatror 
* Open AI Image Generator
DialogFlow Integration
<ul>
<li>Full integration with Google Artificial Intelligence, Machine Learning or AI Engine DialogFlow</li>
<li>Supports DialogFlow ES – Essential and DialogFlow CX</li>
<li>Use DialogFlow CX as visual workflow builder to create conversations that are easier to design, enhance, and maintain.</li>
<li>Supports Rich Message Response & Card Responses from Dialogflow as FaceBook messenger app</li>
<li>Sample DialogFlow Agent for quick import</li>
</ul>
Interactive Forms 
Extend the Start Menu with the powerful Conversational Forms. It is a visual, drag and drop form builder. You can create:
<ul>
<li>Conditional Menu Driven Conversations</li>
<li>Standard Contact Forms</li>
<li>Job Application Forms</li>
<li>Lead Capture Forms</li>
<li>Various types of Calculators</li>
<li>Feedback Survey Forms etc.</li>
</ul>
Language Support
<ul>
<li>Works with any language (multi language support is available with KBx Pro Master license).</li>
<li>Advanced Language Center to edit and change every WPBot responses, System languages, stop words and info messages!</li>
<li>RTL support</li>
<li>Multi Language support. Multilingual chatbot for international customers </li>
</ul>
Embedding Features
<ul>
<li>Embed code to use the ChatBot on any other websites including static HTML website</li>
<li> Widget Shortcode to show the ChatBot on a page or post instead of Floating icon</li>
<li>Shortcode for Click to Chat Button with the possibility to Trigger Specific Intent (forms etc.) on a page or post</li>
</ul>
Misc. Features
<ul>
<li>Persistent chat history over user session on website</li>
<li>Option to Disable persistent chat history (Chat history is reset in every page)</li>
<li>Remember chat history in browser local storage and greet returning users</li>
<li>Option to Open pages in new or same window from search results</li>
<li>GDPR compliance (message with link to Privacy page)</li>
<li>Schedule day and time when WPBot will run. Make WPBot work with other Live chat software.</li>
<li>Priority Support</li>
</ul>
Useful <a href="https://turbopowers.com/wpbot-modules/" rel="nofollow ugc">ChatBot Modules</a>
<ul>
<li>Live Customer Chat module</li>
<li>Advanced Support Ticket module </li>
<li>Conversational Forms pro module </li>
<li>Chat Sessions & Histories </li>
<li>FacebBook Messenger </li>
<li>WhatApp WPBot Integration through Twilio</li>
<li>Extended Search </li>
<li>White Label ChatBot </li>
<li>Mailing List Integration </li>
<li>Extended UI (2 additional templates)</li>
<li>Settings Import/Export</li>
<li>Multi Language support. Multilingual chatbot for international customers </li>
<li>Simple text Responses Pro </li>
<li>Woocommerce </li>
<li>Telegram Bot </li>
</ul>
<h4>How to Use KnowledgeBase HelpDesk</h4>
Please check the plugin’s Help page for details.
<h3>Use</h3>
<ol>
<li>After activating the plugin, create a new page or post. In the body section write the shortcode </li>
<li>Save the page/post and check the page in front end. .</li>
</ol>

KnowledgeBase with AI ChatBot HelpDesk – KBx

KnowledgeBase with AI CHATBOT HelpDesk. Complete Self Help Customer Support System. Live chat and Support ticket in pro

Knowledge Base documentation & wiki plugin – BasePress Docs vs KnowledgeBase with AI ChatBot HelpDesk – KBx