Freemius

BasePress

Amitkumar Dudhat

Easily create & manage documentation. Reduce support tickets & scale your customer support workload. This simple plugin works with any theme.
<h3>Best Knowledge Base, Docs and Wiki plugin for WordPress</h3>
Create a knowledgebase that provides support even when you’re not around 🤩.
A reliable knowledge base is the cornerstone of any knowledge management strategy. It improves customer service and provides better self-servicing docs, giving customers easy access to instant answers 24/7. As a result support cost is greatly reduced.
<a href="https://basepresskb.com/" rel="nofollow ugc">BasePress</a> allows you to organise documentation for clients and employees. Build as many independent knowledge bases as you need to document your products or services out of the box.
This knowledgebase plugin is straightforward to use, thanks to its clear and simple administration tools that integrate seamlessly in the WordPress admin area.
There are three themes to choose from with easy customization and colour branding, and for the coders, full customization via templates.
Check detailed <a href="https://basepresskb.com/docs/knowledge-base/basepress/" rel="nofollow ugc">BasePress Documentation</a>.
<h3>✔ What makes BasePress the right tool for your business?</h3>
<ul>
<li>Ready to use in less than 5 minutes.</li>
<li>A dedicated Wizard to guide you through the set-up procedure.</li>
<li>Create as many independent knowledge bases as you need out of the box.</li>
<li>Keeps your content organized in a logical way dividing it by product, service, department etc.</li>
<li>Serves targeted answers to your customers, saving them time.</li>
<li>Keeps the look of your website professional.</li>
<li>BasePress creates an entry page for your customers where they can choose the knowledge base they want to consult. All the articles, searches and suggestions will be fully relevant to what they are looking for.</li>
<li>Adapts to all devices. Your customers can consult it form any device including tablets and phones.</li>
<li>SEO friendly.</li>
<li>Professional support.</li>
</ul>
This is a Lite version of our Premium plugin that we wanted to share with the WordPress community. 
It has all the features you need to create your fully functional knowledge base and nothing less.
<h3>✔ MAIN FEATURES</h3>
<ul>
<li>Build a single or multiple knowledge base</li>
<li>A dedicated page for users to choose the knowledge base they want to consult</li>
<li>Unlimited sections hierarchy</li>
<li>List and boxed section styles</li>
<li>Image and description for each knowledge base</li>
<li>Image, icon and description for each section</li>
<li>Icon selector for each article</li>
<li>Icons manager to easily change your icons and use any icon font of your choice</li>
<li>Drag and drop reorder for knowledge bases and sections</li>
<li>Search bar with live results</li>
<li>Shortcode to add the search bar anywhere in your website</li>
<li>Related articles widget</li>
<li>Sections widget</li>
<li>Knowledge bases widget</li>
<li>Easy-to-use admin screens</li>
<li>Translatable via .pot files</li>
<li>Easy customization and colour branding</li>
<li>Three themes included</li>
<li>Use with or without Gutenberg</li>
<li>Create the support desk easily with this self-hosted documentation plugin</li>
</ul>
If you need some extra features for you and your customers consider upgrading to the Premium version and get access to these extra benefits:
<h3>🏆 PREMIUM FEATURES</h3>
<ul>
<li>Advanced search bar results based on user votes and visits</li>
<li>Articles voting</li>
<li>Popular articles widget based on votes or visits</li>
<li>Feedback on your KB articles so you can create better docs</li>
<li>Google reCATCHA feature to control spam from the feedback form</li>
<li>Automatic Table of Contents (TOC) in articles and/or widgets</li>
<li>Drag and drop articles reorder</li>
<li>Next and Previous articles navigation</li>
<li>Advanced Content Restriction by user role</li>
<li>Tags support</li>
<li>Knowledge base Statistics</li>
<li>Dashboard widget</li>
<li>Multisite support</li>
<li>Shortcode editor to add dynamic lists of articles outside the knowledge base</li>
<li>Integration with WPML for Multilingual KB</li>
<li>Integration with SearchWP via add-on for advanced searches</li>
<li>Integration with Oxygen Visual Site Builder via add-on</li>
</ul>
See our <a href="https://basepresskb.com/docs/knowledge-base/basepress/" title="Knowledge Base documentation" rel="nofollow ugc">knowledge base & live demo</a>
<h3>WHAT CAN YOU USE BASEPRESS FOR</h3>
<ul>
<li>Runbooks</li>
<li>Internal knowledge base for teams and company employees on an intranet</li>
<li>External documentation knowledgebase for customers</li>
<li>Troubleshooting guides</li>
<li>E-commerce websites</li>
<li>Product manuals and wiki</li>
<li>Documentation for schools and colleges</li>
<li>Service or product documentation</li>
<li>Frequently Asked Questions (FAQs)</li>
<li>Wiki and much more</li>
<li>E-commerce websites</li>
<li>Standards and policies at government and other agencies</li>
<li>eLearning for Schools and colleges</li>
</ul>
Want to unlock the advanced features? <a href="https://basepresskb.com/pricing/" rel="nofollow ugc">Upgrade to our Pro version</a>
<h3>Support & Product Documentation</h3>
<ul>
<li>For detailed plugin documentation visit our <a href="https://basepresskb.com/docs/knowledge-base/basepress/" rel="nofollow ugc">knowledge base</a></li>
<li>If you have any more questions, visit our support on the Plugin’s Forum</li>
<li>For more information about premium version, features etc. visit our website at <a href="https://basepresskb.com/pricing/" rel="nofollow ugc">BasePressKB</a></li>
</ul>
Easily create & manage documentation. Reduce support tickets and scale your customer support. This powerful yet simple knowledgebase plugin works with any theme.
Loved BasePress plugin? Please leave a plugin review on WordPress.

Knowledge Base documentation & wiki plugin – BasePress Docs

We're using BasePress on iconicwp.com. We chose it because we were able to extend it to cater to our specific needs.

On top of that, the support has been great when required!

Great and Extensible!


I chose this plugin mainly because it allowed multiple products to have their own knowledge base, something that sets this plugin apart from other plugins.It was easy to get going with nice out of the box designs that fitted well.I quickly upgraded to Pro, not that I actually needed the pro features ( nice that they are, the free version does a lot ) but because I want to support the plugin developer as I wanted this plugin to exist for the the long term.Being a plugin developer myself, I haven't need that much support, but when I have asked I have had quality support.Also the code is nicely written, with templates and hooks that make customisation straight forward.


Excellent multi knowledgebase plugin


Cool plugin that rolls together a lot of things you could patch together with other plugins but in an easy-to-use complete package that just works. 


Had an issue, support quickly addressed

Easily create & manage documentation. Reduce support tickets & scale your customer support workload. This simple plugin works with any theme.

isabel104

Create documentation for any number of products, organized by product, and by sub-headings within each product. You can use this to create instruction guides for just about anything.
This is for you if any of these apply:
<ul>
<li>You need to create software documentation.</li>
<li>You need to create documentation for one or multiple products, and must have the docs organized neatly, by product. </li>
<li>You need to write instruction guides for virtually anything, whether it be products, games, topics, etc. You can label them as “Instructions” instead of “Docs”.</li>
<li>You don’t want to create a separate website for your docs. You simply want to add them on to your current WordPress site.</li>
</ul>
This plugin organizes your documentation articles into a visitor-friendly, browse-able format that fits right into your WordPress site. This takes the headache out of organizing documentation articles and instruction guides.
Built-in SEO
Documentation articles will have schema.org microdata. It adds TechArticle microdata to single Docs, and CollectionPage microdata to Docs archives. You can disable the microdata.
Documentation With a User-Friendly Structure For Your Visitors
The main “Docs Page” will list all the products. Clicking on a product will take you to the docs only for that product.
Each product’s docs are organized into subsections. The subsections list each individual article in that docs section.
A single docs post will have a Table of Contents widget added to the sidebar. This will show a Table of Contents for docs pertaining only to the product which this current single doc belongs to.
Organized Docs works on Multisite WordPress installations, as well as regular WordPress sites.
To Consider
This plugin focuses on 2 priorities: a user-friendly docs structure for your visitors, and fast, optimized pagespeed both on the front and back ends of your site (a very light footprint). So, we omit features that focus on backend ease and bloating. So, there is no drag-and-drop ordering of docs. This plugin uses categories to classify your docs rather than creating a whole new interface for docs.
<a href="https://isabelcastillo.com/docs/creating-docs" rel="nofollow ugc">Quick Start Guide</a>
For support, use the support forum link above.

Organized Docs

Create organized documentation for multiple products, organized by product and by subsections within each product.

Knowledge Base documentation & wiki plugin – BasePress Docs vs Organized Docs