giangel84

<p>Besked WhatsApp Notifications connects your WordPress site to the Besked WhatsApp messaging platform, enabling you to:</p>
<ul>
<li>Send automated WhatsApp notifications for WooCommerce orders (new order, processing, completed, cancelled, refunded, on-hold, and custom statuses)</li>
<li>Manage a contact address book with WhatsApp consent (GDPR-compliant)</li>
<li>Create and schedule broadcast campaigns to contact lists with per-recipient personalisation</li>
<li>Track abandoned carts and send automated recovery messages</li>
<li>Import contacts from WooCommerce orders, WordPress users, or CSV files</li>
<li>Collect WhatsApp consent at checkout, on the account page, and via a dedicated “My Account” section</li>
</ul>
<h4>Key Features</h4>
<p><strong>Order Notifications</strong><br />
Automatically notify customers on every order status change with fully customisable message templates and dynamic placeholders (<code>{order_number}</code>, <code>{order_total}</code>, <code>{customer_first_name}</code>, etc.).</p>
<p><strong>Contact Management</strong><br />
Full-featured address book with search, filtering, list segmentation, CSV import/export, and bulk actions (enable/revoke consent, add/remove from lists).</p>
<p><strong>Broadcast Campaigns</strong><br />
Compose WhatsApp campaigns with a live preview editor (bold, italic, strikethrough, monospace), attach images or documents, schedule delivery, and track per-contact delivery logs.</p>
<p><strong>Abandoned Cart Recovery</strong><br />
Detect abandoned carts and automatically send recovery messages after a configurable delay, with optional discount coupon codes.</p>
<p><strong>GDPR & Consent</strong><br />
Collect explicit WhatsApp consent at checkout and in the account area. Contacts can unsubscribe via a secure tokenised link in any message.</p>
<h4>Requirements</h4>
<ul>
<li>A Besked account and API key — sign up at <a href="https://besked.it" rel="nofollow ugc">besked.it</a></li>
<li>WordPress 6.2 or higher</li>
<li>PHP 7.4 or higher</li>
<li>WooCommerce 5.0+ (optional — required only for order notifications and cart tracking)</li>
</ul>
<h3>External services</h3>
<p>This plugin connects to the Besked WhatsApp messaging API (provided by Besked.it, https://besked.it) to deliver WhatsApp messages and to manage WhatsApp sessions. Using the plugin therefore requires an active Besked account and an API key, which the site owner enters in the plugin settings.</p>
<p><strong>What the service is and what it is used for</strong></p>
<p>Besked is a third-party WhatsApp messaging gateway. The plugin relies on it to:</p>
<ul>
<li>Send single WhatsApp messages (for example, WooCommerce order status notifications).</li>
<li>Send bulk/broadcast WhatsApp campaigns to contact lists, with optional media attachments.</li>
<li>Retrieve the list of WhatsApp sessions available for the account.</li>
<li>Check the connection status of a WhatsApp session.</li>
</ul>
<p><strong>What data is sent, and when</strong></p>
<p>The following requests are made to <code>https://app.besked.it</code>:</p>
<ul>
<li><code>POST /api/v1/send</code> — every time a single WhatsApp notification is sent (for example, when a WooCommerce order changes status, or an abandoned cart recovery message is triggered). Data sent: the configured Session ID, the recipient phone number in E.164 format, the message body, and optionally a media URL, media type and file name.</li>
<li><code>POST /api/v1/send/bulk</code> — every time a campaign is dispatched. Data sent: the Session ID, the message template and the recipient list (phone number plus any per-recipient personalisation variables), and optional media.</li>
<li><code>GET /api/v1/sessions</code> — when the site administrator opens the plugin settings page, to display the list of available WhatsApp sessions.</li>
<li><code>GET /api/v1/sessions/{session_id}/status</code> — when the site administrator checks the connection status of a session.</li>
</ul>
<p>Every request includes the API key configured by the site owner, sent as the <code>X-API-Key</code> HTTP header for authentication. No data is sent to Besked for visitors who have not given WhatsApp consent (consent is stored per contact as <code>whatsapp_consent = 1</code>).</p>
<p><strong>Service provider, terms and privacy</strong></p>
<p>The service is provided by Besked.it. For details about how Besked handles the data it receives, please refer to the provider’s legal documents:</p>
<ul>
<li>Terms of Service: https://besked.it/termini.html</li>
<li>Privacy Policy: https://besked.it/privacy-policy.html</li>
</ul>


Besked Notifications

Send WhatsApp notifications via Besked API. Native WooCommerce integration for order notifications, contact management, and broadcast campaigns.

Lime Connect

zakx

<p><a href="https://connect.lime-technologies.com/en/" rel="nofollow ugc">Lime Connect (formerly Userlike)</a> is Germany’s leading AI agent platform for customer communication, combining autonomous AI agents, a centralized message center, and integrated WhatsApp marketing in one solution. It offers a live chat plugin for WordPress that enables businesses to connect with customers through website chat and their preferred communication channels, including WhatsApp, Facebook, Instagram, Telegram, Email, Threema, and SMS.</p>
<p>The plugin is free, easy to implement, and allows you to start engaging with website visitors within minutes.</p>
<h4>AI-powered customer communication</h4>
<p>Lime Connect helps companies manage customer communication across the entire customer journey. All customer conversations from website chat, WhatsApp, Instagram, Facebook, Telegram, Email, Threema, and SMS are brought together in a centralized message center, ensuring seamless, context-rich interactions across every channel.</p>
<p>At the core of the platform is Connect AI, Lime Connect’s AI suite for autonomous customer communication.</p>
<p>Connect AI combines autonomous AI agents, an intelligent AI copilot for service teams, and powerful agentic actions. AI agents can independently resolve recurring inquiries and execute complete service workflows, while human agents can step in and take over conversations at any time when personal expertise or individual support is needed.</p>
<p>At the same time, Copilot, an AI-powered customer service assistant, helps employees work faster and more efficiently by summarizing contexts, suggesting answers, and providing relevant information.</p>
<p>To automate processes, you can use our visual no-code Workflow Builder, that lets you design structured end-to-end processes by defining triggers, conditions, and actions via drag and drop. From routing and escalations to cross-system updates and proactive notifications, Workflows ensure that every step runs reliably and transparently in the background.</p>
<p>You can also connect external chatbot providers to Lime Connect via the chatbot API.</p>
<p>In addition to customer service, Lime Connect includes integrated WhatsApp marketing capabilities. Businesses can send targeted newsletters, personalized offers, and important updates directly through WhatsApp, enabling them to increase customer engagement, strengthen loyalty, and drive conversions through one of the world’s most popular messaging channels.</p>
<h4>Why Lime Connect?</h4>
<p>Lime Connect is the leading European, GDPR-compliant chat provider. All data is securely stored on servers within Germany.</p>
<p>Lime Connect is suitable for any company size and industry as it scales with your needs and business goals. Small and medium-sized businesses as well as large enterprises like Toyota and Nivea already rely on Lime Connect.</p>
<p>Lime Connect is a great solution if you are looking for a chat provider that offers website chat, mobile messaging and AI automation.</p>
<h4>Features</h4>
<ul>
<li>Message Center as central hub for all your customer chats from different channels</li>
<li>Website Messenger that can be fully customized to your web design</li>
<li>Canned messages (chat macros) for common questions and scenarios to increase service efficiency</li>
<li>Connect AI combines autonomous AI agents, an intelligent co-pilot, and powerful agentic actions into a central AI platform that automates customer service, executes workflows, and seamlessly connects systems</li>
<li>WhatsApp marketing tool for sending targeted newsletters, offers, and updates to increase customer loyalty</li>
<li>Integrations with messaging apps such as WhatsApp, Facebook Messenger, Instagram, Telegram, Email, Threema and SMS</li>
<li>Share and receive various types of media, like images, videos, files and voice messages</li>
<li>Intelligent routing to connect customers directly to the right contact or operator they have chatted with before</li>
<li>Live translation to chat seamlessly with international customers</li>
<li>Browser-based audio and video calls including screen sharing for complex inquiries or product demonstrations</li>
<li>Chatbot API to connect existing chatbots to Lime Connect</li>
<li>Analytics to measure live chat performance and service quality</li>
<li>Server and hosting in Germany</li>
<li>GDPR-compliant, including dedicated data privacy features</li>
<li>Integrations with business tools like Pipedrive and Slack, Mailchimp and more</li>
</ul>
<h4>Pricing</h4>
<p>The Lime Connect chat plugin for WordPress is free. When you sign up, you can test the premium plan „Team“ for 14 days for free. After the trial, you automatically switch back to the Free plan. This gives you Lime Connect’s Website Messenger including unlimited conversation and contacts and all core features for customer communication in a small team.<br />
Paid plans are available from $90 per month, including access to messaging apps such WhatsApp, 4+ chat agent seats, 4 widgets and powerful service features for professional chat support in a team.</p>
<h4>Case studies</h4>
<p>Learn more about how <a href="https://connect.lime-technologies.com/en/blog/hermes-conversational-commerce-en/" rel="nofollow ugc">Hermes</a>, <a href="https://connect.lime-technologies.com/en/blog/whatsapp-case-study-toyota/" rel="nofollow ugc">Toyota</a> and <a href="https://www.youtube.com/watch?v=jPup9vEqaww&list=PLCDyk-Wom8jyjOi9RiagBMPo66_HH4hXT&index=1" rel="nofollow ugc">Titus</a> are working with Lime Connect to generate more leads, reduce service costs and build long-term customer relationships.</p>


Lime Connect (formerly Userlike) – WordPress Live Chat plugin

Free live chat plugin to chat with the visitors of your website. Integrate a beautiful and fully customizable chat box. Hosted in Europe.

Besked Notifications vs Lime Connect (formerly Userlike) – WordPress Live Chat plugin