appwavedev

<p>The BetterCX Widget plugin provides a powerful, AI-driven customer support solution that integrates seamlessly into your WordPress website. This plugin offers a complete chat widget experience with advanced features, customizable appearance, and enterprise-grade security.</p>
<h4>Key Features</h4>
<ul>
<li><strong>AI-Powered Support</strong>: Intelligent chatbot that understands context and provides helpful responses</li>
<li><strong>Real-time Chat</strong>: Instant messaging with your customers</li>
<li><strong>Customizable Appearance</strong>: Match your brand with themes, colors, titles, and positioning options</li>
<li><strong>Embedded Mode Options</strong>: Flexible sizing (full, medium, small) and placement (top, center, bottom) for embedded contexts</li>
<li><strong>Rich Media Support</strong>: Image upload and sharing capabilities for enhanced communication</li>
<li><strong>Branding Control</strong>: Customizable “Powered by BetterCX” attribution display</li>
<li><strong>Mobile Responsive</strong>: Optimized for all devices and screen sizes</li>
<li><strong>WordPress Integration</strong>: Native shortcode and widget support</li>
<li><strong>Event Tracking</strong>: Monitor user interactions and analytics</li>
<li><strong>Security First</strong>: GPLv2+ licensed, no tracking without consent</li>
<li><strong>Developer Friendly</strong>: Full API access and customization options</li>
</ul>
<h4>How It Works</h4>
<ol>
<li><strong>Install & Activate</strong>: Install the plugin and activate it</li>
<li><strong>Get Your Key</strong>: Obtain your public key from the BetterCX dashboard</li>
<li><strong>Configure</strong>: Set your preferences in the admin settings</li>
<li><strong>Deploy</strong>: Use shortcodes, widgets, or automatic placement</li>
<li><strong>Monitor</strong>: Track interactions and improve customer support</li>
</ol>
<h4>Integration Options</h4>
<ul>
<li><strong>Shortcode</strong>: <code>[bettercx_widget]</code> – Use anywhere in posts, pages, or widgets</li>
<li><strong>Widget Areas</strong>: Drag and drop into any widget area</li>
<li><strong>Automatic Placement</strong>: Global widget placement on all pages</li>
<li><strong>Custom Positioning</strong>: Left or right side positioning</li>
<li><strong>Embedded Sizing</strong>: Full screen, medium (60%), or small (40%) width with 4:3 aspect ratio</li>
<li><strong>Embedded Placement</strong>: Top, center, or bottom positioning for embedded widgets</li>
<li><strong>Theme Integration</strong>: Seamless integration with any WordPress theme</li>
</ul>
<h4>Privacy & Security</h4>
<p>This plugin is designed with privacy and security in mind:</p>
<ul>
<li><strong>No Unauthorized Tracking</strong>: Only tracks with explicit user consent</li>
<li><strong>Local Asset Loading</strong>: All assets are bundled locally (no external CDN dependencies)</li>
<li><strong>No External Scripts</strong>: All JavaScript and CSS files are included in the plugin</li>
<li><strong>Secure Communication</strong>: All API calls use HTTPS encryption</li>
<li><strong>Data Minimization</strong>: Only collects necessary information for functionality</li>
<li><strong>GDPR Compliant</strong>: Follows European data protection regulations</li>
<li><strong>Opt-in Analytics</strong>: Analytics tracking requires explicit user consent</li>
<li><strong>No Third-party Dependencies</strong>: No external libraries loaded from CDNs</li>
</ul>
<h4>Service Integration</h4>
<p>This plugin integrates with the BetterCX service to provide AI-powered customer support. The service:</p>
<ul>
<li>Processes chat messages to provide intelligent responses</li>
<li>Stores conversation history for context</li>
<li>Provides analytics and insights</li>
<li>Offers enterprise-grade security and reliability</li>
</ul>
<p><strong>Service Terms and Privacy:</strong><br />
* Service Provider: BetterCX Inc.<br />
* Service URL: https://bettercx.ai<br />
* Terms of Service: https://bettercx.ai/terms<br />
* Privacy Policy: https://bettercx.ai/privacy<br />
* Data Processing: All data processing occurs on BetterCX servers<br />
* Data Retention: As per BetterCX privacy policy<br />
* User Rights: Users can request data deletion and opt-out of tracking</p>
<p><strong>Important:</strong> This plugin requires a BetterCX account and API key to function. The plugin is free, but the BetterCX service may have usage limits or pricing tiers.</p>
<p>For more information about the BetterCX service, visit <a href="https://bettercx.ai" rel="nofollow ugc">bettercx.ai</a>.</p>
<h3>External Services</h3>
<p>This plugin uses the following external services:</p>
<h4>BetterCX API Service</h4>
<p><strong>What it is:</strong> AI-powered customer support service that processes chat messages and provides intelligent responses.</p>
<p><strong>What data is sent:</strong><br />
* Chat messages sent through the widget<br />
* Session information for authentication<br />
* Website origin for security validation</p>
<p><strong>When data is sent:</strong><br />
* When a user sends a message through the chat widget<br />
* When the widget initializes and creates a session<br />
* When the widget needs to authenticate with the service</p>
<p><strong>Service Provider:</strong> BetterCX Inc.<br />
<strong>Terms of Service:</strong> https://bettercx.ai/terms<br />
<strong>Privacy Policy:</strong> https://bettercx.ai/privacy</p>
<h4>Google Translate API (Optional)</h4>
<p><strong>What it is:</strong> Language detection service used to automatically detect the website’s language for proper widget localization.</p>
<p><strong>What data is sent:</strong><br />
* Sample text from the website (first 1000 characters)<br />
* Only sent when automatic language detection is enabled</p>
<p><strong>When data is sent:</strong><br />
* Only when the widget needs to detect the website’s language<br />
* Only if the language cannot be determined from HTML meta tags or browser settings</p>
<p><strong>Service Provider:</strong> Google LLC<br />
<strong>Terms of Service:</strong> https://policies.google.com/terms<br />
<strong>Privacy Policy:</strong> https://policies.google.com/privacy</p>
<p><strong>Note:</strong> This service is optional and only used for language detection. The widget will fall back to English if the service is unavailable or if the user has disabled this feature.</p>
<p><strong>Important:</strong> The Google Translate API usage is implemented in the compiled JavaScript files (<code>/assets/p-*.js</code>) and is only called when automatic language detection is enabled. The source code for this functionality is available in <code>/src/services/theme.service.ts</code> in the <code>detectLanguageWithGoogleTranslate()</code> method.</p>
<h3>Privacy Policy</h3>
<p>This plugin integrates with the BetterCX service to provide AI-powered customer support. Here’s what you need to know about privacy:</p>
<h4>Data Collection</h4>
<p>The plugin may collect the following information:<br />
* Chat messages sent through the widget<br />
* Session information for authentication<br />
* Basic usage analytics (with user consent)</p>
<h4>Data Usage</h4>
<p>Collected data is used to:<br />
* Provide AI-powered responses to customer inquiries<br />
* Maintain conversation context<br />
* Improve the service quality<br />
* Generate analytics and insights</p>
<h4>Data Storage</h4>
<ul>
<li>Chat messages are stored securely on BetterCX servers</li>
<li>Session data is stored temporarily for authentication</li>
<li>No sensitive data is stored locally on your WordPress site</li>
</ul>
<h4>User Rights</h4>
<p>Users have the right to:<br />
* Access their data<br />
* Request data deletion<br />
* Opt out of analytics tracking<br />
* Close the chat widget at any time</p>
<h4>Contact Information</h4>
<p>For privacy-related questions, contact:<br />
* Email: privacy@bettercx.ai<br />
* Website: <a href="https://bettercx.ai/privacy" rel="nofollow ugc">bettercx.ai/privacy</a></p>
<h3>Service Terms</h3>
<p>This plugin integrates with the BetterCX service. By using this plugin, you agree to:</p>
<ul>
<li>BetterCX Terms of Service: <a href="https://bettercx.ai/terms" rel="nofollow ugc">bettercx.ai/terms</a></li>
<li>BetterCX Privacy Policy: <a href="https://bettercx.ai/privacy" rel="nofollow ugc">bettercx.ai/privacy</a></li>
<li>WordPress.org Plugin Directory Guidelines</li>
</ul>
<p>The BetterCX service is provided by BetterCX Inc. and is subject to their terms and conditions.</p>
<h3>Support</h3>
<h4>Getting Help</h4>
<ul>
<li><strong>Plugin Documentation</strong>: Check the plugin settings page for usage instructions</li>
<li><strong>WordPress.org Forums</strong>: Post questions in the plugin support forum</li>
<li><strong>BetterCX Support</strong>: Visit <a href="https://bettercx.ai/support" rel="nofollow ugc">bettercx.ai/support</a></li>
<li><strong>Email Support</strong>: Contact office@appwave.dev</li>
</ul>
<h4>Reporting Issues</h4>
<p>If you encounter any issues:<br />
1. Check the plugin settings and configuration<br />
2. Test with a default WordPress theme<br />
3. Disable other plugins temporarily<br />
4. Check the browser console for errors<br />
5. Report the issue with detailed information</p>
<h4>Feature Requests</h4>
<p>We welcome feature requests! Please:<br />
* Check if the feature already exists<br />
* Describe the use case clearly<br />
* Explain how it would benefit users<br />
* Submit through our support channels</p>
<h3>Development</h3>
<h4>Source Code</h4>
<p>This plugin includes human-readable source code in the <code>/src/</code> directory:<br />
* TypeScript/React source files for the widget component<br />
* SCSS source files for styling<br />
* Service layer source code<br />
* Type definitions<br />
* Build configuration files</p>
<p>The source code is licensed under the MIT License (GPLv2+ compatible) and is provided to meet WordPress.org requirements for human-readable code.</p>
<p><strong>Source Code Location:</strong> The complete source code is available in the <code>/src/</code> directory of this plugin, including:<br />
– <code>/src/components/</code> – React/TypeScript components<br />
– <code>/src/services/</code> – API and authentication services<br />
– <code>/src/types/</code> – TypeScript type definitions<br />
– <code>/src/utils/</code> – Utility functions<br />
– <code>/src/global/</code> – Global styles</p>
<h4>Building</h4>
<p>To build the widget from source:<br />
1. Navigate to the <code>/src/</code> directory<br />
2. Run <code>npm install</code> to install dependencies<br />
3. Run <code>npm run build</code> to build the widget<br />
4. The built files will be output to the <code>assets/</code> directory</p>
<p><strong>Build Process:</strong> The plugin uses Stencil.js build system to compile TypeScript/React source code into web components. The build process:<br />
1. Compiles TypeScript source files from <code>/src/</code> directory<br />
2. Bundles and minifies JavaScript/CSS assets<br />
3. Outputs compiled files to <code>/assets/</code> directory<br />
4. Generates multiple output formats (ES modules, SystemJS, UMD)</p>
<h4>Contributing</h4>
<p>This plugin is open source and welcomes contributions:<br />
* Fork the repository<br />
* Create a feature branch<br />
* Follow WordPress coding standards<br />
* Submit a pull request</p>
<h4>Code Standards</h4>
<p>The plugin follows:<br />
* WordPress PHP Coding Standards<br />
* WordPress JavaScript Coding Standards<br />
* WordPress CSS Coding Standards<br />
* PSR-12 coding standards where applicable</p>
<h4>Testing</h4>
<p>Before submitting changes:<br />
* Test with multiple WordPress versions<br />
* Test with different themes<br />
* Test with other plugins<br />
* Run PHP linting tools<br />
* Test JavaScript functionality</p>
<h3>License</h3>
<p>This plugin is licensed under the GPLv2 or later.</p>
<p>This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version.</p>
<p>This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.</p>
<h3>Credits</h3>
<h4>Development Team</h4>
<ul>
<li><strong>BetterCX Team</strong> – Plugin development and maintenance</li>
<li><strong>WordPress Community</strong> – Testing and feedback</li>
<li><strong>Open Source Contributors</strong> – Code improvements and bug fixes</li>
</ul>
<h4>Third-Party Libraries</h4>
<p>This plugin uses the following open source libraries:<br />
* BetterCX Widget (MIT License)<br />
* WordPress Core APIs (GPLv2+)<br />
* Modern JavaScript (ES6+)</p>
<h4>Acknowledgments</h4>
<p>Special thanks to:<br />
* WordPress.org Plugin Directory team<br />
* WordPress community contributors<br />
* Beta testers and early adopters<br />
* All users who provide feedback and suggestions</p>
<h3>Technical Details</h3>
<h4>Requirements</h4>
<ul>
<li>WordPress 5.0 or higher</li>
<li>PHP 7.4 or higher</li>
<li>Modern web browser (Chrome 60+, Firefox 55+, Safari 12+, Edge 79+)</li>
<li>HTTPS recommended for production use</li>
</ul>
<h4>Performance</h4>
<ul>
<li>Lightweight and fast loading</li>
<li>Optimized asset delivery</li>
<li>Minimal database queries</li>
<li>Efficient caching mechanisms</li>
</ul>
<h4>Security</h4>
<ul>
<li>Input sanitization and validation</li>
<li>Output escaping</li>
<li>Nonce verification</li>
<li>Capability checks</li>
<li>Secure API communication</li>
</ul>
<h4>Compatibility</h4>
<ul>
<li>WordPress 5.0 – 6.8+</li>
<li>PHP 7.4 – 8.3+</li>
<li>All major browsers</li>
<li>Mobile and tablet devices</li>
<li>Popular WordPress themes</li>
<li>Major page builders</li>
</ul>
<h3>Additional Information</h3>
<h4>Plugin URI</h4>
<p>https://wordpress.org/plugins/bettercx-widget/</p>
<h4>Author URI</h4>
<p>https://bettercx.ai</p>
<h4>Tags</h4>
<p>chat, widget, customer support, ai, privacy, live chat, support, customer service, chatbot, bettercx, artificial intelligence, automation, help desk, customer experience</p>
<h4>Requires Plugins</h4>
<p>None</p>
<h4>Network</h4>
<p>No</p>
<h4>Multisite</h4>
<p>Yes, works with WordPress Multisite</p>
<h4>Export</h4>
<p>Yes, settings can be exported and imported</p>
<h4>Import</h4>
<p>Yes, settings can be imported from exported files</p>
<h4>Last Updated</h4>
<p>2026-04-16</p>
<h4>Version</h4>
<p>1.0.29</p>
<h4>Minimum WordPress Version</h4>
<p>5.0</p>
<h4>Tested WordPress Version</h4>
<p>6.8</p>
<h4>Minimum PHP Version</h4>
<p>7.4</p>
<h4>Tested PHP Version</h4>
<p>8.3</p>
<h4>Stable Tag</h4>
<p>1.0.29</p>
<h4>Development Version</h4>
<p>1.0.29</p>
<h4>Requires at least</h4>
<p>5.0</p>
<h4>Tested up to</h4>
<p>6.8</p>
<h4>Requires PHP</h4>
<p>7.4</p>
<h4>License</h4>
<p>GPLv2 or later</p>
<h4>License URI</h4>
<p>https://www.gnu.org/licenses/gpl-2.0.html</p>
<h4>Text Domain</h4>
<p>bettercx-widget</p>
<h4>Domain Path</h4>
<p>/languages</p>
<h4>Network</h4>
<p>false</p>
<h4>Update URI</h4>
<p>https://wordpress.org/plugins/bettercx-widget/</p>


BetterCX Widget

Professional AI-powered chat widget for BetterCX platform. Seamlessly integrate intelligent customer support into any WordPress website.

kognetiks

<p><strong>Quiet Proof for Your Website</strong></p>
<p>Most websites are having conversations you never see.</p>
<p>Visitors ask questions, express confusion, or look for answers without ever filling out a form or opening a ticket. Traditional analytics don’t show this. Chat logs are too noisy to monitor at scale.</p>
<p><strong>Kognetiks Chatbot turns those invisible interactions into quiet proof of value.</strong></p>
<p>Instead of guessing whether your chatbot is helping, you receive clear, human-readable summaries that show what visitors asked, where AI helped, and where attention may be needed.</p>
<p>No dashboards to babysit.<br />
No transcripts to dig through.<br />
Just insight, delivered.</p>
<h3>What Makes This Different</h3>
<p>Kognetiks is not a novelty chatbot.  It is build for understanding, oversight, and long-term use.</p>
<p>It is designed for <strong>visibility, oversight, and measurable outcomes</strong>, so you can understand how AI is actually being used on your site.</p>
<p>AI assists.<br />
Humans decide.</p>
<h3>Who This Is For</h3>
<p>This plugin is a strong fit if you:</p>
<ul>
<li>Want to know what visitors are really asking</li>
<li>Care about intent, not just answers</li>
<li>Need proof that AI is providing value</li>
<li>Prefer insight delivered automatically</li>
<li>Value transparency over black-box automation</li>
</ul>
<p>Common users include:</p>
<ul>
<li>Agencies managing client websites</li>
<li>Consultants and site owners</li>
<li>Product and content teams</li>
<li>Founders who want clarity, not noise</li>
</ul>
<h3>Who This Is Not For</h3>
<p>This plugin may not be a fit if you:</p>
<ul>
<li>Only want a novelty chatbot</li>
<li>Expect AI to operate without human oversight</li>
<li>Prefer opaque or fully autonomous systems</li>
<li>Don’t want visibility into AI behavior</li>
</ul>
<h3>Key Outcomes</h3>
<p>With Kognetiks, you can:</p>
<ul>
<li>See what visitors asked without reading every transcript</li>
<li>Understand engagement and intent patterns over time</li>
<li>Identify unanswered questions and content gaps</li>
<li>Demonstrate real, ongoing value from conversational AI</li>
</ul>
<h3>Conversation Digest</h3>
<p>Automatically summarizes real chatbot interactions, including:</p>
<ul>
<li>Common questions and themes</li>
<li>Signals of confusion, friction, or opportunity</li>
<li>High-level engagement and sentiment indicators</li>
</ul>
<p>Reports are delivered automatically to your inbox.</p>
<p>No dashboards required.</p>
<h3>Proof-of-Value Reporting</h3>
<p>Turns invisible chatbot activity into visible outcomes:</p>
<ul>
<li>Usage and engagement trends</li>
<li>Evidence of support and efficiency gains</li>
<li>Insight you can act on or share</li>
</ul>
<p>Ideal for agencies, consultants, and teams who need to justify ongoing value.</p>
<h3>Key Features</h3>
<ul>
<li>Conversation Digest summaries</li>
<li>Proof-of-value reporting</li>
<li>Reports are designed to be shared as-is, without explanation</li>
<li>Supports multiple AI engines (OpenAI, Azure OpenAI, NVIDIA, Anthropic, Mistral, DeepSeek, Google, JAN.AI)</li>
<li>Knowledge Navigator for site-aware responses</li>
<li>Custom assistants for specific purposes</li>
<li>Conversation logging with export options</li>
<li>Sentiment and engagement signals</li>
<li>Optional voice and speech support</li>
<li>Embedded or floating chat via shortcode</li>
</ul>
<h3>Philosophy</h3>
<p><strong>Designed for visibility, not guesswork.</strong></p>
<p>The <strong>Kognetiks Chatbot</strong> helps you understand when AI is helping, when it needs adjustment, and where small changes can quietly make a big difference.</p>
<h3>External Services</h3>
<p>The <strong>Kognetiks Chatbot</strong> plugin relies on external AI services to provide chatbot functionality. It sends user queries and related data to a third-party AI provider for processing and response generation. By using this plugin, you agree to abide by each service’s terms of service and privacy policy:</p>
<ul>
<li><strong>OpenAI</strong>: <a href="https://platform.openai.com/terms" rel="nofollow ugc">Terms of Use</a> | <a href="https://openai.com/policies/privacy-policy/" rel="nofollow ugc">Privacy Policy</a></li>
<li><strong>Azure OpenAI</strong>: <a href="https://learn.microsoft.com/en-us/legal/cognitive-services/openai/data-privacy?tabs=azure-portal" rel="nofollow ugc">Terms of Use</a> | <a href="https://www.microsoft.com/en-us/privacy/privacystatement" rel="nofollow ugc">Privacy Policy</a></li>
<li><strong>NVIDIA</strong>: <a href="https://www.nvidia.com/en-us/about-nvidia/nv-accounts/" rel="nofollow ugc">Terms of Use</a> | <a href="https://www.nvidia.com/en-us/about-nvidia/privacy-policy/" rel="nofollow ugc">Privacy Policy</a></li>
<li><strong>Anthropic</strong>: <a href="https://www.anthropic.com/legal/consumer-terms" rel="nofollow ugc">Terms of Service</a> | <a href="https://docs.anthropic.com/en/docs/legal-center/privacy" rel="nofollow ugc">Privacy Policy</a></li>
<li><strong>DeepSeek</strong>: <a href="https://chat.deepseek.com/downloads/DeepSeek%20User%20Agreement.html" rel="nofollow ugc">Terms of Use</a> | <a href="https://chat.deepseek.com/downloads/DeepSeek%20Privacy%20Policy.html" rel="nofollow ugc">Privacy Policy</a></li>
<li><strong>Mistral</strong>: <a href="https://mistral.ai/terms#terms-of-service" rel="nofollow ugc">Terms of Service</a> | <a href="https://mistral.ai/terms#privacy-policy" rel="nofollow ugc">Privacy Policy</a></li>
<li><strong>Google</strong>: <a href="https://ai.google.dev/gemini-api/terms" rel="nofollow ugc">Terms of Use</a> | <a href="https://policies.google.com/privacy" rel="nofollow ugc">Privacy Policy</a></li>
<li><strong>JAN.AI</strong>: <a href="https://jan.ai/about" rel="nofollow ugc">About</a> | <a href="https://jan.ai/docs/privacy-policy" rel="nofollow ugc">Privacy Policy</a></li>
</ul>
<p><strong>IMPORTANT</strong>:</p>
<ul>
<li>
<p>This plugin requires an API key from OpenAI, NVIDIA, Anthropic, DeepSeek, Mistral, Google, or JAN.AI to function. Without an API key, the chatbot cannot process user queries.</p>
</li>
<li>
<p>Obtain API keys here:</p>
<ul>
<li><a href="https://platform.openai.com/account/api-keys" rel="nofollow ugc">OpenAI API Keys</a></li>
<li><a href="https://azure.microsoft.com/en-us/pricing/purchase-options/azure-account?icid=ai-services" rel="nofollow ugc">Azure API Keys</a></li>
<li><a href="https://developer.nvidia.com/nim" rel="nofollow ugc">NVIDIA API Keys</a></li>
<li><a href="https://www.anthropic.com/" rel="nofollow ugc">Anthropic API Keys</a></li>
<li><a href="https://platform.deepseek.com/sign_in" rel="nofollow ugc">DeepSeek API Keys</a></li>
<li><a href="https://console.mistral.ai/api-keys" rel="nofollow ugc">Mistral API Keys</a></li>
<li><a href="https://aistudio.google.com/api-keys" rel="nofollow ugc">Google API Keys</a></li>
</ul>
</li>
<li>
<p>By entering your API key from the AI provider of your choice and activating the chatbot, you:</p>
<ul>
<li>Consent to sending user queries and related data to the selected AI provider for processing and response generation.</li>
<li>Agree to abide by the provider’s terms of service, pricing, and privacy policy.</li>
<li>Acknowledge that your data, including text submitted by users, may be transferred to and processed by the AI platform in accordance with its privacy policy.</li>
</ul>
</li>
</ul>
<p><strong>NOTE</strong>: You are responsible for any fees associated with the use of the selected AI platform. Be sure to review each provider’s pricing and usage policies before proceeding.</p>
<h3>Disclaimer</h3>
<p>WordPress, OpenAI, ChatGPT, NVIDIA, NIM, Anthropic, Claude, DeepSeek, Mistral, Azure and related trademarks are the property of their respective owners. Kognetiks is an independent entity and is not affiliated with, endorsed by, or sponsored by WordPress Foundation, OpenAI, NVIDIA, Anthropic, DeepSeek, or Mistral.</p>


Kognetiks Chatbot for WordPress

Quiet proof that your website is working. Turn real visitor conversations into clear insight, automatically. No dashboards. No guesswork.

BetterCX Widget vs Kognetiks Chatbot for WordPress