appwavedev

<p>The BetterCX Widget plugin provides a powerful, AI-driven customer support solution that integrates seamlessly into your WordPress website. This plugin offers a complete chat widget experience with advanced features, customizable appearance, and enterprise-grade security.</p>
<h4>Key Features</h4>
<ul>
<li><strong>AI-Powered Support</strong>: Intelligent chatbot that understands context and provides helpful responses</li>
<li><strong>Real-time Chat</strong>: Instant messaging with your customers</li>
<li><strong>Customizable Appearance</strong>: Match your brand with themes, colors, titles, and positioning options</li>
<li><strong>Rich Media Support</strong>: Image upload and sharing capabilities for enhanced communication</li>
<li><strong>Branding Control</strong>: Customizable “Powered by BetterCX” attribution display</li>
<li><strong>Mobile Responsive</strong>: Optimized for all devices and screen sizes</li>
<li><strong>WordPress Integration</strong>: Native shortcode and widget support</li>
<li><strong>Event Tracking</strong>: Monitor user interactions and analytics</li>
<li><strong>Security First</strong>: GPLv2+ licensed, no tracking without consent</li>
<li><strong>Developer Friendly</strong>: Full API access and customization options</li>
</ul>
<h4>How It Works</h4>
<ol>
<li><strong>Install & Activate</strong>: Install the plugin and activate it</li>
<li><strong>Get Your Key</strong>: Obtain your public key from the BetterCX dashboard</li>
<li><strong>Configure</strong>: Set your preferences in the admin settings</li>
<li><strong>Deploy</strong>: Use shortcodes, widgets, or automatic placement</li>
<li><strong>Monitor</strong>: Track interactions and improve customer support</li>
</ol>
<h4>Integration Options</h4>
<ul>
<li><strong>Shortcode</strong>: <code>[bettercx_widget]</code> – Use anywhere in posts, pages, or widgets</li>
<li><strong>Widget Areas</strong>: Drag and drop into any widget area</li>
<li><strong>Automatic Placement</strong>: Global widget placement on all pages</li>
<li><strong>Custom Positioning</strong>: Left or right side positioning</li>
<li><strong>Theme Integration</strong>: Seamless integration with any WordPress theme</li>
</ul>
<h4>Privacy & Security</h4>
<p>This plugin is designed with privacy and security in mind:</p>
<ul>
<li><strong>No Unauthorized Tracking</strong>: Only tracks with explicit user consent</li>
<li><strong>Local Asset Loading</strong>: All assets are bundled locally (no external CDN dependencies)</li>
<li><strong>No External Scripts</strong>: All JavaScript and CSS files are included in the plugin</li>
<li><strong>Secure Communication</strong>: All API calls use HTTPS encryption</li>
<li><strong>Data Minimization</strong>: Only collects necessary information for functionality</li>
<li><strong>GDPR Compliant</strong>: Follows European data protection regulations</li>
<li><strong>Opt-in Analytics</strong>: Analytics tracking requires explicit user consent</li>
<li><strong>No Third-party Dependencies</strong>: No external libraries loaded from CDNs</li>
</ul>
<h4>Service Integration</h4>
<p>This plugin integrates with the BetterCX service to provide AI-powered customer support. The service:</p>
<ul>
<li>Processes chat messages to provide intelligent responses</li>
<li>Stores conversation history for context</li>
<li>Provides analytics and insights</li>
<li>Offers enterprise-grade security and reliability</li>
</ul>
<p><strong>Service Terms and Privacy:</strong><br />
* Service Provider: BetterCX Inc.<br />
* Service URL: https://bettercx.ai<br />
* Terms of Service: https://bettercx.ai/terms<br />
* Privacy Policy: https://bettercx.ai/privacy<br />
* Data Processing: All data processing occurs on BetterCX servers<br />
* Data Retention: As per BetterCX privacy policy<br />
* User Rights: Users can request data deletion and opt-out of tracking</p>
<p><strong>Important:</strong> This plugin requires a BetterCX account and API key to function. The plugin is free, but the BetterCX service may have usage limits or pricing tiers.</p>
<p>For more information about the BetterCX service, visit <a href="https://bettercx.ai" rel="nofollow ugc">bettercx.ai</a>.</p>
<h3>External Services</h3>
<p>This plugin uses the following external services:</p>
<h4>BetterCX API Service</h4>
<p><strong>What it is:</strong> AI-powered customer support service that processes chat messages and provides intelligent responses.</p>
<p><strong>What data is sent:</strong><br />
* Chat messages sent through the widget<br />
* Session information for authentication<br />
* Website origin for security validation</p>
<p><strong>When data is sent:</strong><br />
* When a user sends a message through the chat widget<br />
* When the widget initializes and creates a session<br />
* When the widget needs to authenticate with the service</p>
<p><strong>Service Provider:</strong> BetterCX Inc.<br />
<strong>Terms of Service:</strong> https://bettercx.ai/terms<br />
<strong>Privacy Policy:</strong> https://bettercx.ai/privacy</p>
<h4>Google Translate API (Optional)</h4>
<p><strong>What it is:</strong> Language detection service used to automatically detect the website’s language for proper widget localization.</p>
<p><strong>What data is sent:</strong><br />
* Sample text from the website (first 1000 characters)<br />
* Only sent when automatic language detection is enabled</p>
<p><strong>When data is sent:</strong><br />
* Only when the widget needs to detect the website’s language<br />
* Only if the language cannot be determined from HTML meta tags or browser settings</p>
<p><strong>Service Provider:</strong> Google LLC<br />
<strong>Terms of Service:</strong> https://policies.google.com/terms<br />
<strong>Privacy Policy:</strong> https://policies.google.com/privacy</p>
<p><strong>Note:</strong> This service is optional and only used for language detection. The widget will fall back to English if the service is unavailable or if the user has disabled this feature.</p>
<p><strong>Important:</strong> The Google Translate API usage is implemented in the compiled JavaScript files (<code>/assets/p-*.js</code>) and is only called when automatic language detection is enabled. The source code for this functionality is available in <code>/src/services/theme.service.ts</code> in the <code>detectLanguageWithGoogleTranslate()</code> method.</p>
<h3>Privacy Policy</h3>
<p>This plugin integrates with the BetterCX service to provide AI-powered customer support. Here’s what you need to know about privacy:</p>
<h4>Data Collection</h4>
<p>The plugin may collect the following information:<br />
* Chat messages sent through the widget<br />
* Session information for authentication<br />
* Basic usage analytics (with user consent)</p>
<h4>Data Usage</h4>
<p>Collected data is used to:<br />
* Provide AI-powered responses to customer inquiries<br />
* Maintain conversation context<br />
* Improve the service quality<br />
* Generate analytics and insights</p>
<h4>Data Storage</h4>
<ul>
<li>Chat messages are stored securely on BetterCX servers</li>
<li>Session data is stored temporarily for authentication</li>
<li>No sensitive data is stored locally on your WordPress site</li>
</ul>
<h4>User Rights</h4>
<p>Users have the right to:<br />
* Access their data<br />
* Request data deletion<br />
* Opt out of analytics tracking<br />
* Close the chat widget at any time</p>
<h4>Contact Information</h4>
<p>For privacy-related questions, contact:<br />
* Email: privacy@bettercx.ai<br />
* Website: <a href="https://bettercx.ai/privacy" rel="nofollow ugc">bettercx.ai/privacy</a></p>
<h3>Service Terms</h3>
<p>This plugin integrates with the BetterCX service. By using this plugin, you agree to:</p>
<ul>
<li>BetterCX Terms of Service: <a href="https://bettercx.ai/terms" rel="nofollow ugc">bettercx.ai/terms</a></li>
<li>BetterCX Privacy Policy: <a href="https://bettercx.ai/privacy" rel="nofollow ugc">bettercx.ai/privacy</a></li>
<li>WordPress.org Plugin Directory Guidelines</li>
</ul>
<p>The BetterCX service is provided by BetterCX Inc. and is subject to their terms and conditions.</p>
<h3>Support</h3>
<h4>Getting Help</h4>
<ul>
<li><strong>Plugin Documentation</strong>: Check the plugin settings page for usage instructions</li>
<li><strong>WordPress.org Forums</strong>: Post questions in the plugin support forum</li>
<li><strong>BetterCX Support</strong>: Visit <a href="https://bettercx.ai/support" rel="nofollow ugc">bettercx.ai/support</a></li>
<li><strong>Email Support</strong>: Contact office@appwave.dev</li>
</ul>
<h4>Reporting Issues</h4>
<p>If you encounter any issues:<br />
1. Check the plugin settings and configuration<br />
2. Test with a default WordPress theme<br />
3. Disable other plugins temporarily<br />
4. Check the browser console for errors<br />
5. Report the issue with detailed information</p>
<h4>Feature Requests</h4>
<p>We welcome feature requests! Please:<br />
* Check if the feature already exists<br />
* Describe the use case clearly<br />
* Explain how it would benefit users<br />
* Submit through our support channels</p>
<h3>Development</h3>
<h4>Source Code</h4>
<p>This plugin includes human-readable source code in the <code>/src/</code> directory:<br />
* TypeScript/React source files for the widget component<br />
* SCSS source files for styling<br />
* Service layer source code<br />
* Type definitions<br />
* Build configuration files</p>
<p>The source code is licensed under the MIT License (GPLv2+ compatible) and is provided to meet WordPress.org requirements for human-readable code.</p>
<p><strong>Source Code Location:</strong> The complete source code is available in the <code>/src/</code> directory of this plugin, including:<br />
– <code>/src/components/</code> – React/TypeScript components<br />
– <code>/src/services/</code> – API and authentication services<br />
– <code>/src/types/</code> – TypeScript type definitions<br />
– <code>/src/utils/</code> – Utility functions<br />
– <code>/src/global/</code> – Global styles</p>
<h4>Building</h4>
<p>To build the widget from source:<br />
1. Navigate to the <code>/src/</code> directory<br />
2. Run <code>npm install</code> to install dependencies<br />
3. Run <code>npm run build</code> to build the widget<br />
4. The built files will be output to the <code>assets/</code> directory</p>
<p><strong>Build Process:</strong> The plugin uses Stencil.js build system to compile TypeScript/React source code into web components. The build process:<br />
1. Compiles TypeScript source files from <code>/src/</code> directory<br />
2. Bundles and minifies JavaScript/CSS assets<br />
3. Outputs compiled files to <code>/assets/</code> directory<br />
4. Generates multiple output formats (ES modules, SystemJS, UMD)</p>
<h4>Contributing</h4>
<p>This plugin is open source and welcomes contributions:<br />
* Fork the repository<br />
* Create a feature branch<br />
* Follow WordPress coding standards<br />
* Submit a pull request</p>
<h4>Code Standards</h4>
<p>The plugin follows:<br />
* WordPress PHP Coding Standards<br />
* WordPress JavaScript Coding Standards<br />
* WordPress CSS Coding Standards<br />
* PSR-12 coding standards where applicable</p>
<h4>Testing</h4>
<p>Before submitting changes:<br />
* Test with multiple WordPress versions<br />
* Test with different themes<br />
* Test with other plugins<br />
* Run PHP linting tools<br />
* Test JavaScript functionality</p>
<h3>License</h3>
<p>This plugin is licensed under the GPLv2 or later.</p>
<p>This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version.</p>
<p>This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.</p>
<h3>Credits</h3>
<h4>Development Team</h4>
<ul>
<li><strong>BetterCX Team</strong> – Plugin development and maintenance</li>
<li><strong>WordPress Community</strong> – Testing and feedback</li>
<li><strong>Open Source Contributors</strong> – Code improvements and bug fixes</li>
</ul>
<h4>Third-Party Libraries</h4>
<p>This plugin uses the following open source libraries:<br />
* BetterCX Widget (MIT License)<br />
* WordPress Core APIs (GPLv2+)<br />
* Modern JavaScript (ES6+)</p>
<h4>Acknowledgments</h4>
<p>Special thanks to:<br />
* WordPress.org Plugin Directory team<br />
* WordPress community contributors<br />
* Beta testers and early adopters<br />
* All users who provide feedback and suggestions</p>
<h3>Technical Details</h3>
<h4>Requirements</h4>
<ul>
<li>WordPress 5.0 or higher</li>
<li>PHP 7.4 or higher</li>
<li>Modern web browser (Chrome 60+, Firefox 55+, Safari 12+, Edge 79+)</li>
<li>HTTPS recommended for production use</li>
</ul>
<h4>Performance</h4>
<ul>
<li>Lightweight and fast loading</li>
<li>Optimized asset delivery</li>
<li>Minimal database queries</li>
<li>Efficient caching mechanisms</li>
</ul>
<h4>Security</h4>
<ul>
<li>Input sanitization and validation</li>
<li>Output escaping</li>
<li>Nonce verification</li>
<li>Capability checks</li>
<li>Secure API communication</li>
</ul>
<h4>Compatibility</h4>
<ul>
<li>WordPress 5.0 – 6.8+</li>
<li>PHP 7.4 – 8.3+</li>
<li>All major browsers</li>
<li>Mobile and tablet devices</li>
<li>Popular WordPress themes</li>
<li>Major page builders</li>
</ul>
<h3>Additional Information</h3>
<h4>Plugin URI</h4>
<p>https://wordpress.org/plugins/bettercx-widget/</p>
<h4>Author URI</h4>
<p>https://bettercx.ai</p>
<h4>Tags</h4>
<p>chat, widget, customer support, ai, live chat, support, customer service, chatbot, bettercx, artificial intelligence, automation, help desk, customer experience</p>
<h4>Requires Plugins</h4>
<p>None</p>
<h4>Network</h4>
<p>No</p>
<h4>Multisite</h4>
<p>Yes, works with WordPress Multisite</p>
<h4>Export</h4>
<p>Yes, settings can be exported and imported</p>
<h4>Import</h4>
<p>Yes, settings can be imported from exported files</p>
<h4>Last Updated</h4>
<p>2024-01-15</p>
<h4>Version</h4>
<p>1.0.5</p>
<h4>Minimum WordPress Version</h4>
<p>5.0</p>
<h4>Tested WordPress Version</h4>
<p>6.8</p>
<h4>Minimum PHP Version</h4>
<p>7.4</p>
<h4>Tested PHP Version</h4>
<p>8.3</p>
<h4>Stable Tag</h4>
<p>1.0.5</p>
<h4>Development Version</h4>
<p>1.0.5</p>
<h4>Requires at least</h4>
<p>5.0</p>
<h4>Tested up to</h4>
<p>6.8</p>
<h4>Requires PHP</h4>
<p>7.4</p>
<h4>License</h4>
<p>GPLv2 or later</p>
<h4>License URI</h4>
<p>https://www.gnu.org/licenses/gpl-2.0.html</p>
<h4>Text Domain</h4>
<p>bettercx-widget</p>
<h4>Domain Path</h4>
<p>/languages</p>
<h4>Network</h4>
<p>false</p>
<h4>Update URI</h4>
<p>https://wordpress.org/plugins/bettercx-widget/</p>


BetterCX Widget

Professional AI-powered chat widget for BetterCX platform. Seamlessly integrate intelligent customer support into any WordPress website.

Gal Dubinski

Tomer Aharon

Chatway Live Chat

<p>Live chat with your website’s visitors through WordPress. Provide customer support using the Chatway live chat app, FAQ, helpdesk, chat buttons including WhatsApp, Facebook Messenger, Instagram & more with an easy-to-use click to chat interface.</p>
<p>Chatway live chat is a lightweight, easy-to-use helpdesk live chat app for communicating better with your customers & provide live chat customer support. Your customers can easily talk and engage with your business from anywhere, at any time using the live chat button on your WordPress website.</p>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/Ra21ZeZwz50?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<h4>👩‍💻 Why do you need Helpdesk Live Chat for your website?</h4>
<ul>
<li>Real-Time Customer Support: Implementing live chat on your website allows customers to receive instant assistance, enhancing their experience and increasing satisfaction. Live chat facilitates quick issue resolution and builds trust in your brand.</li>
<li>Lead Generation: Utilize helpdesk live chat, FAQ, chat buttons (WhatsApp, Facebook Messenger, Instagram, and more) as a proactive tool to engage website visitors. Initiate conversations, answer inquiries, and guide potential customers, converting their interest into valuable leads. Live chat enables real-time interaction, fostering meaningful connections.</li>
<li>Customer Feedback and Surveys: Embed helpdesk live chat pop up to gather instant feedback from your website users. Engage them in real-time conversations, addressing concerns, and collecting valuable insights. Live chat transforms your website into an interactive platform for constructive feedback.</li>
<li>Sales Support: Boost your e-commerce sales by integrating live chat & FAQ for personalized customer assistance during the buying process. Guide users through product selection, address queries, and offer real-time customer support, enhancing the overall shopping experience.</li>
<li>Technical Customer Support and Troubleshooting: Enhance customer satisfaction by providing live chat support & FAQ for technical queries and issue resolution. Empower users to seek real-time assistance, troubleshoot problems, and receive immediate solutions, minimizing downtime and frustration.</li>
<li>Visitor Engagement and Retention: Implement helpdesk live chat & FAQ to proactively engage website visitors. Offer assistance, share relevant content, and create a personalized experience. Live chat becomes a dynamic tool for fostering visitor engagement and increasing the likelihood of their return.</li>
<li>Live Visitors: See who’s currently visiting your website and live chat with them.</li>
</ul>
<h4>🎉 Chatway Live Chat is a powerful live chat WordPress plugin</h4>
<p>Chatway live chat is a powerful and versatile helpdesk live chat popup plugin, designed to enhance website engagement and support user interactions. With Chatway live chat, easily integrate live chat pop up, FAQ functionality & chat buttons like WhatsApp, Instagram, and more into your site, providing real-time assistance to visitors, improving customer satisfaction, and boosting conversion rates. It’s a valuable tool for any online business. Chatway live chat is a robust and user-friendly live chat plugin that effortlessly bolsters website engagement, offers real-time visitor customer support, and enhances online business conversion rates. An invaluable resource for website owners.</p>
<h4>💬 What You Get With Chatway Live Chat</h4>
<ul>
<li>Engage your website visitors and customers over live chat pop ups & provide customer support</li>
<li>Show FAQ and reduce customer support live chat tickets</li>
<li>Create separate live chat widget design for different websites and manage websites, chat channels, or brands in one place with separate inboxes and widgets. This setup helps teams stay focused and maintain clarity across multiple support operations.</li>
<li>Provide easy content and file sharing within chat for improved helpdesk live chat customer support</li>
<li>Allow you to monitor chats with support agents in a single click</li>
<li>See which visitors currently visit your website and initiate live chat session with them</li>
<li>Add chat pop up buttons like WhatsApp, Instagram, Facebook Messenger, SMS, Telegram, Phone, Line, Email, TikTok, WeChat, Discord, Google Maps, Waze, and custom links</li>
<li>Pending messages icon for incoming live chat messages even when the Chatway live chat plugin isn’t launched</li>
<li>Let you see the conversation history and get the full picture before responding</li>
<li>Offer proactive live chat customer assistance that’ll rival your competitors</li>
<li>Start live chat conversations with customers, solve their queries and answer their questions</li>
<li>Assign agents to customer issues, and provide an enriching customer experience to web visitors and returning customers alike</li>
<li>Personalize your customer’s overall experience based on their chat history & interactions</li>
<li>Enhance live chat functionality by adding tags and custom data to conversations. This feature enables precise segmentation, allowing businesses to tailor responses, analyze customer preferences, and provide personalized customer support for an optimized live chat user experience</li>
<li>Chat web app, Android & iOS mobile apps to manage live chat support on the go</li>
</ul>
<h4>🪄 Use Chatway Live Chat directly from your WordPress admin panel or as a standalone app</h4>
<p>Live chat with your website’s visitors directly from the Chatway panel, or use Chatway inside your WordPress admin panel. Both options will work well and you can choose the option that will fit you best in providing customer support live chat to your website’s visitors.<br />
When logged-in visitors start a chat with you, their name, email, and profile picture are automatically synced with Chatway live chat, making it easy to see who you’re chatting with.</p>
<h4>👋 Chatway Live Chat & Helpdesk account</h4>
<p>Once you sign up, a free <a href="https://chatway.app" title="Chatway Live Chat" rel="nofollow ugc">Chatway live chat</a> account will be created for you, the live chat popup script will be added to your website, and a click to chat popup widget will appear on your website. If you log out or remove the plugin, the chat widget will be removed from your website.<br />
You can choose the Free plan for basic live chat features, or upgrade to the Pro plan to access our robust live chat capabilities and the option to add agents, along with additional premium features.<br />
<a href="https://chatway.app/pricing/?utm_source=wplisting" title="Chatway Live Chat pricing" rel="nofollow ugc">Check out Chatway’s Live Chat pricing ⭐</a></p>
<h4>❓ Add FAQ to reduce customer support chat tickets</h4>
<p>Our WordPress live chat plugin includes an enhanced FAQ feature to reduce customer support tickets. With the FAQ feature, users can access instant answers within the live chat popup, addressing common questions without needing support. This customizable FAQ tool helps reduce ticket volume and improve customer satisfaction. By providing relevant information directly in the live chat popup, users resolve their issues faster, making support more efficient and streamlined</p>
<h4>📱 Live Chat Anywhere Using Our Native Mobile Apps for iOS & Android</h4>
<p>Besides our robust web live chat app, the Chatway iOS and Android apps allow users to engage with website visitors while on the go. This mobile application offers real-time communication and convenience, enabling timely responses and stronger connections with the audience. Download the app now to stay connected and chat with visitors wherever you are.<br />
<a href="https://apps.apple.com/us/app/chatway-website-live-chat/id6449775006" title="Chatway for iOS" rel="nofollow ugc">Download Chatway for iOS 🔗</a><br />
<a href="https://play.google.com/store/apps/details?id=com.chatway.mobile" title="Chatway for Android" rel="nofollow ugc">Download Chatway for Android 🔗</a></p>
<h4>🛒 Deep WooCommerce integration: Instant Access to WooCommerce Visitors’ Cart & Orders data and WooCommerce Store Data</h4>
<p>Chatway live chat now gives you instant access to key visitor and store data directly inside the chat pop up window, making personalized, real-time support effortless. Instantly view order history, including purchased items and total order value, without asking for order numbers or switching tabs. See what’s in their cart, including total items and value, so you can guide them to checkout, recommend products, or recover abandoned carts. Plus, easily share clickable product links, suggest categories, and send active coupon codes — all within the chat popup.</p>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/m3Tum7sMIRk?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<h4>🚀 Add chat buttons like WhatsApp, Messenger, and more</h4>
<p>With Chatway Live Chat, add chat buttons for WhatsApp, SMS, Instagram DM, Facebook Messenger, Telegram, Line, click-to-call, Email, TikTok, WeChat, Discord, Google Maps, Waze, and even create your own custom chat buttons. For example, add a WhatsApp chat button so users can chat with you through WhatsApp or their favorite chat channel.</p>
<h4>💾 Canned responses saved replies for commonly asked questions</h4>
<p>Enhance your customer support efficiency with canned responses saved replies to common queries. This feature allows customer support chat agents to swiftly select and send standard responses, ensuring quick and consistent communication. No more typing the same message repeatedly—save time and reduce errors with our customizable canned responses feature.</p>
<h4>👩‍💻 Invite your team as agents to Chatway live chat</h4>
<p>Chatway live chat offers the option to invite teammates as agents or admins, facilitating collaborative customer live chat support. By adding agents to the platform, businesses can distribute workloads and ensure seamless customer service. Invite and empower your team to work together effectively and provide excellent live chat customer support to website visitors using Chatway live chat.</p>
<h4>🎨 Customize your live chat widget</h4>
<p>Create a customized live chat widget. Adjust colors, branding, and greetings to seamlessly integrate live chat, ensuring it looks perfect on your website. This personalized touch not only enhances visual appeal but also ensures a cohesive and engaging user experience, making live chat an integral and seamlessly integrated part of your online presence.</p>
<h4>✍️ Translate your live chat widget to other languages</h4>
<p>Expand your global reach by translating the live chat widget into multiple languages. This feature fosters inclusive communication, allowing visitors to interact in their preferred language with your click to chat widget. With a multilingual live chat, businesses break down language barriers, providing a more accessible and user-friendly platform. As a result, live chat becomes a versatile tool, ensuring that diverse audiences can engage effortlessly, fostering a more inclusive and globally connected customer support experience.</p>
<h4>🧑‍🦱 View who’s currently visiting your website</h4>
<p>Using Chatway live chat you can see who’s currently visiting your website, engage a live chat session with them, and provide stealler customer support instantly.</p>
<h4>💻 Facebook Messenger & Instagram native integrations</h4>
<p>Connect your Facebook Messenger Business page and Instagram for Business to Chatway and receive any message sent through Facebook Messenger live chat & Instagram DMs directly to Chatway live chat. Respond through Chatway live chat and manage all your Facebook Messenger & Instagram DMs conversations in Chatway, streamlining your customer interactions and providing a unified live chat communication hub.</p>
<h4>📧 Email integration</h4>
<p>Easily set up a Chatway email address and receive emails directly within the Chatway platform. You can also forward emails from your existing email address to Chatway live chat and create a new live chat ticket for each incoming email. This integrated feature simplifies your communication channels, allowing you to conveniently respond to incoming emails from within Chatway live chat, creating a cohesive and efficient messaging hub for your business.</p>
<h4>🔏 Live Chat Private Notes</h4>
<p>The “Private Notes” feature in live chat empowers agents to write confidential internal notes during customer interactions. Agents can tag colleagues, fostering seamless collaboration and knowledge-sharing. This enhances team communication, allowing for live chat real-time coordination and ensuring a more informed and efficient live chat customer support process.</p>
<h4>📂 File sharing through live chat</h4>
<p>Enable dynamic collaboration through live chat file-sharing feature between agents and website visitors. Effortlessly exchange files, fostering real-time interaction. This dual functionality enhances communication, ensuring swift live chat issue resolution and providing a seamless, interactive experience for both agents and visitors.</p>
<h4>💪 Other powerful live chat features</h4>
<ul>
<li><strong>Unlimited live chat conversations</strong> – chat with as many visitors as you like.</li>
<li><strong>Unlimited websites</strong> – install Chatway live chat on all of your websites. Chatway live chat can be installed on any platform.</li>
<li><strong>Post-chat automated surveys</strong> – send automated surveys to site visitors after their chat ends with a support team member to gather instant feedback and improve customer experience.</li>
<li><strong>Email and push notifications</strong> – get email and push notifications for new live chat messages. Your visitors will also be notified via email when you answer they messages after leaving your website.</li>
<li><strong>Collect visitors’ details</strong> – add a contact form before or after visitors send you a message and collect any data like email, name, phone, address or any other custom field.</li>
<li><strong>Email or download chat transcripts</strong> – download or email live chat transcripts to yourself or to your website’s visitors.</li>
<li><strong>Quick actions</strong> – reply to specific messages sent by your visitors, download image, delete or edit message (not available for visitors), and perform other quick actions while chatting with your visitors.</li>
<li><strong>Widget and agent availability</strong> – set visibility hours for your live chat widget and working hours for your agents.</li>
<li><strong>Advanced targeting options</strong> – you can show or hide the live chat widget on specific pages or based on the country of the visitor.</li>
<li><strong>Live chat analytics</strong> – gain insights into helpdesk agents’ activities and live chat conversations.</li>
</ul>
<h4>🔗 Chatway Live Chat Demo</h4>
<p>Chatway’s live chat demo site is a user-friendly platform designed for efficient communication. Its intuitive live chat interface ensures easy navigation, providing a seamless experience for users and admins alike. Real-time messaging features highlight the platform’s effectiveness, while customizable options and robust admin controls offer versatility. The responsive design and clean live chat layout enhance user experience, making it an ideal solution for businesses seeking to boost customer engagement through live chat.<br />
<a href="https://chatway.app/" title="Chatway for Android" rel="nofollow ugc">Chatway Live Chat Demo website 🔗</a>.</p>
<h4>🔒 GDPR & data protection</h4>
<p>Chatway live chat uses flexible privacy settings aligned with GDPR and other data protection guidelines, doesn’t use cookies, and keeps all data minimal. This gives visitors stronger privacy and helps site owners reduce consent needs and simplify privacy and GDPR compliance.</p>
<h4>🤗 Testimonials</h4>
<blockquote>
<p>“Transform Your Customer Engagement with Chatway – A 5-Star Experience!<br />
  Chatway is a standout live chat plugin for WordPress. It’s lightweight, user-friendly, and enhances customer interactions without slowing down your site. Highly recommend for stellar customer service!”</p>
<p>  <strong>Menny Benady, Benady New Media</strong></p>
<p>“The best live chat in the world!<br />
  I just have to praise this plugin, its ease of use and its functionality are simply outstanding, without a doubt, the best and simplest live chat add-on out there and also for free, unbelievable!”</p>
<p>  <strong>Guy Shabi, Wp4All</strong></p>
<p>“Smooth and easy<br />
  Simple interface and a good way to engage with potential customers.”</p>
<p>  <strong>Matias Yabar-Davila, Coach Social</strong></p>
</blockquote>


Chatway Live Chat – Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons

🎉 Live chat with your visitors. Provide customer support, FAQ, chat buttons including WhatsApp with Chatway live chat. 📲 iOS & Android apps available

BetterCX Widget vs Chatway Live Chat – Customer Support, FAQ & Helpdesk Customer Service & Chat Buttons