appwavedev

<p>The BetterCX Widget plugin provides a powerful, AI-driven customer support solution that integrates seamlessly into your WordPress website. This plugin offers a complete chat widget experience with advanced features, customizable appearance, and enterprise-grade security.</p>
<h4>Key Features</h4>
<ul>
<li><strong>AI-Powered Support</strong>: Intelligent chatbot that understands context and provides helpful responses</li>
<li><strong>Real-time Chat</strong>: Instant messaging with your customers</li>
<li><strong>Customizable Appearance</strong>: Match your brand with themes, colors, titles, and positioning options</li>
<li><strong>Rich Media Support</strong>: Image upload and sharing capabilities for enhanced communication</li>
<li><strong>Branding Control</strong>: Customizable “Powered by BetterCX” attribution display</li>
<li><strong>Mobile Responsive</strong>: Optimized for all devices and screen sizes</li>
<li><strong>WordPress Integration</strong>: Native shortcode and widget support</li>
<li><strong>Event Tracking</strong>: Monitor user interactions and analytics</li>
<li><strong>Security First</strong>: GPLv2+ licensed, no tracking without consent</li>
<li><strong>Developer Friendly</strong>: Full API access and customization options</li>
</ul>
<h4>How It Works</h4>
<ol>
<li><strong>Install & Activate</strong>: Install the plugin and activate it</li>
<li><strong>Get Your Key</strong>: Obtain your public key from the BetterCX dashboard</li>
<li><strong>Configure</strong>: Set your preferences in the admin settings</li>
<li><strong>Deploy</strong>: Use shortcodes, widgets, or automatic placement</li>
<li><strong>Monitor</strong>: Track interactions and improve customer support</li>
</ol>
<h4>Integration Options</h4>
<ul>
<li><strong>Shortcode</strong>: <code>[bettercx_widget]</code> – Use anywhere in posts, pages, or widgets</li>
<li><strong>Widget Areas</strong>: Drag and drop into any widget area</li>
<li><strong>Automatic Placement</strong>: Global widget placement on all pages</li>
<li><strong>Custom Positioning</strong>: Left or right side positioning</li>
<li><strong>Theme Integration</strong>: Seamless integration with any WordPress theme</li>
</ul>
<h4>Privacy & Security</h4>
<p>This plugin is designed with privacy and security in mind:</p>
<ul>
<li><strong>No Unauthorized Tracking</strong>: Only tracks with explicit user consent</li>
<li><strong>Local Asset Loading</strong>: All assets are bundled locally (no external CDN dependencies)</li>
<li><strong>No External Scripts</strong>: All JavaScript and CSS files are included in the plugin</li>
<li><strong>Secure Communication</strong>: All API calls use HTTPS encryption</li>
<li><strong>Data Minimization</strong>: Only collects necessary information for functionality</li>
<li><strong>GDPR Compliant</strong>: Follows European data protection regulations</li>
<li><strong>Opt-in Analytics</strong>: Analytics tracking requires explicit user consent</li>
<li><strong>No Third-party Dependencies</strong>: No external libraries loaded from CDNs</li>
</ul>
<h4>Service Integration</h4>
<p>This plugin integrates with the BetterCX service to provide AI-powered customer support. The service:</p>
<ul>
<li>Processes chat messages to provide intelligent responses</li>
<li>Stores conversation history for context</li>
<li>Provides analytics and insights</li>
<li>Offers enterprise-grade security and reliability</li>
</ul>
<p><strong>Service Terms and Privacy:</strong><br />
* Service Provider: BetterCX Inc.<br />
* Service URL: https://bettercx.ai<br />
* Terms of Service: https://bettercx.ai/terms<br />
* Privacy Policy: https://bettercx.ai/privacy<br />
* Data Processing: All data processing occurs on BetterCX servers<br />
* Data Retention: As per BetterCX privacy policy<br />
* User Rights: Users can request data deletion and opt-out of tracking</p>
<p><strong>Important:</strong> This plugin requires a BetterCX account and API key to function. The plugin is free, but the BetterCX service may have usage limits or pricing tiers.</p>
<p>For more information about the BetterCX service, visit <a href="https://bettercx.ai" rel="nofollow ugc">bettercx.ai</a>.</p>
<h3>External Services</h3>
<p>This plugin uses the following external services:</p>
<h4>BetterCX API Service</h4>
<p><strong>What it is:</strong> AI-powered customer support service that processes chat messages and provides intelligent responses.</p>
<p><strong>What data is sent:</strong><br />
* Chat messages sent through the widget<br />
* Session information for authentication<br />
* Website origin for security validation</p>
<p><strong>When data is sent:</strong><br />
* When a user sends a message through the chat widget<br />
* When the widget initializes and creates a session<br />
* When the widget needs to authenticate with the service</p>
<p><strong>Service Provider:</strong> BetterCX Inc.<br />
<strong>Terms of Service:</strong> https://bettercx.ai/terms<br />
<strong>Privacy Policy:</strong> https://bettercx.ai/privacy</p>
<h4>Google Translate API (Optional)</h4>
<p><strong>What it is:</strong> Language detection service used to automatically detect the website’s language for proper widget localization.</p>
<p><strong>What data is sent:</strong><br />
* Sample text from the website (first 1000 characters)<br />
* Only sent when automatic language detection is enabled</p>
<p><strong>When data is sent:</strong><br />
* Only when the widget needs to detect the website’s language<br />
* Only if the language cannot be determined from HTML meta tags or browser settings</p>
<p><strong>Service Provider:</strong> Google LLC<br />
<strong>Terms of Service:</strong> https://policies.google.com/terms<br />
<strong>Privacy Policy:</strong> https://policies.google.com/privacy</p>
<p><strong>Note:</strong> This service is optional and only used for language detection. The widget will fall back to English if the service is unavailable or if the user has disabled this feature.</p>
<p><strong>Important:</strong> The Google Translate API usage is implemented in the compiled JavaScript files (<code>/assets/p-*.js</code>) and is only called when automatic language detection is enabled. The source code for this functionality is available in <code>/src/services/theme.service.ts</code> in the <code>detectLanguageWithGoogleTranslate()</code> method.</p>
<h3>Privacy Policy</h3>
<p>This plugin integrates with the BetterCX service to provide AI-powered customer support. Here’s what you need to know about privacy:</p>
<h4>Data Collection</h4>
<p>The plugin may collect the following information:<br />
* Chat messages sent through the widget<br />
* Session information for authentication<br />
* Basic usage analytics (with user consent)</p>
<h4>Data Usage</h4>
<p>Collected data is used to:<br />
* Provide AI-powered responses to customer inquiries<br />
* Maintain conversation context<br />
* Improve the service quality<br />
* Generate analytics and insights</p>
<h4>Data Storage</h4>
<ul>
<li>Chat messages are stored securely on BetterCX servers</li>
<li>Session data is stored temporarily for authentication</li>
<li>No sensitive data is stored locally on your WordPress site</li>
</ul>
<h4>User Rights</h4>
<p>Users have the right to:<br />
* Access their data<br />
* Request data deletion<br />
* Opt out of analytics tracking<br />
* Close the chat widget at any time</p>
<h4>Contact Information</h4>
<p>For privacy-related questions, contact:<br />
* Email: privacy@bettercx.ai<br />
* Website: <a href="https://bettercx.ai/privacy" rel="nofollow ugc">bettercx.ai/privacy</a></p>
<h3>Service Terms</h3>
<p>This plugin integrates with the BetterCX service. By using this plugin, you agree to:</p>
<ul>
<li>BetterCX Terms of Service: <a href="https://bettercx.ai/terms" rel="nofollow ugc">bettercx.ai/terms</a></li>
<li>BetterCX Privacy Policy: <a href="https://bettercx.ai/privacy" rel="nofollow ugc">bettercx.ai/privacy</a></li>
<li>WordPress.org Plugin Directory Guidelines</li>
</ul>
<p>The BetterCX service is provided by BetterCX Inc. and is subject to their terms and conditions.</p>
<h3>Support</h3>
<h4>Getting Help</h4>
<ul>
<li><strong>Plugin Documentation</strong>: Check the plugin settings page for usage instructions</li>
<li><strong>WordPress.org Forums</strong>: Post questions in the plugin support forum</li>
<li><strong>BetterCX Support</strong>: Visit <a href="https://bettercx.ai/support" rel="nofollow ugc">bettercx.ai/support</a></li>
<li><strong>Email Support</strong>: Contact office@appwave.dev</li>
</ul>
<h4>Reporting Issues</h4>
<p>If you encounter any issues:<br />
1. Check the plugin settings and configuration<br />
2. Test with a default WordPress theme<br />
3. Disable other plugins temporarily<br />
4. Check the browser console for errors<br />
5. Report the issue with detailed information</p>
<h4>Feature Requests</h4>
<p>We welcome feature requests! Please:<br />
* Check if the feature already exists<br />
* Describe the use case clearly<br />
* Explain how it would benefit users<br />
* Submit through our support channels</p>
<h3>Development</h3>
<h4>Source Code</h4>
<p>This plugin includes human-readable source code in the <code>/src/</code> directory:<br />
* TypeScript/React source files for the widget component<br />
* SCSS source files for styling<br />
* Service layer source code<br />
* Type definitions<br />
* Build configuration files</p>
<p>The source code is licensed under the MIT License (GPLv2+ compatible) and is provided to meet WordPress.org requirements for human-readable code.</p>
<p><strong>Source Code Location:</strong> The complete source code is available in the <code>/src/</code> directory of this plugin, including:<br />
– <code>/src/components/</code> – React/TypeScript components<br />
– <code>/src/services/</code> – API and authentication services<br />
– <code>/src/types/</code> – TypeScript type definitions<br />
– <code>/src/utils/</code> – Utility functions<br />
– <code>/src/global/</code> – Global styles</p>
<h4>Building</h4>
<p>To build the widget from source:<br />
1. Navigate to the <code>/src/</code> directory<br />
2. Run <code>npm install</code> to install dependencies<br />
3. Run <code>npm run build</code> to build the widget<br />
4. The built files will be output to the <code>assets/</code> directory</p>
<p><strong>Build Process:</strong> The plugin uses Stencil.js build system to compile TypeScript/React source code into web components. The build process:<br />
1. Compiles TypeScript source files from <code>/src/</code> directory<br />
2. Bundles and minifies JavaScript/CSS assets<br />
3. Outputs compiled files to <code>/assets/</code> directory<br />
4. Generates multiple output formats (ES modules, SystemJS, UMD)</p>
<h4>Contributing</h4>
<p>This plugin is open source and welcomes contributions:<br />
* Fork the repository<br />
* Create a feature branch<br />
* Follow WordPress coding standards<br />
* Submit a pull request</p>
<h4>Code Standards</h4>
<p>The plugin follows:<br />
* WordPress PHP Coding Standards<br />
* WordPress JavaScript Coding Standards<br />
* WordPress CSS Coding Standards<br />
* PSR-12 coding standards where applicable</p>
<h4>Testing</h4>
<p>Before submitting changes:<br />
* Test with multiple WordPress versions<br />
* Test with different themes<br />
* Test with other plugins<br />
* Run PHP linting tools<br />
* Test JavaScript functionality</p>
<h3>License</h3>
<p>This plugin is licensed under the GPLv2 or later.</p>
<p>This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version.</p>
<p>This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.</p>
<h3>Credits</h3>
<h4>Development Team</h4>
<ul>
<li><strong>BetterCX Team</strong> – Plugin development and maintenance</li>
<li><strong>WordPress Community</strong> – Testing and feedback</li>
<li><strong>Open Source Contributors</strong> – Code improvements and bug fixes</li>
</ul>
<h4>Third-Party Libraries</h4>
<p>This plugin uses the following open source libraries:<br />
* BetterCX Widget (MIT License)<br />
* WordPress Core APIs (GPLv2+)<br />
* Modern JavaScript (ES6+)</p>
<h4>Acknowledgments</h4>
<p>Special thanks to:<br />
* WordPress.org Plugin Directory team<br />
* WordPress community contributors<br />
* Beta testers and early adopters<br />
* All users who provide feedback and suggestions</p>
<h3>Technical Details</h3>
<h4>Requirements</h4>
<ul>
<li>WordPress 5.0 or higher</li>
<li>PHP 7.4 or higher</li>
<li>Modern web browser (Chrome 60+, Firefox 55+, Safari 12+, Edge 79+)</li>
<li>HTTPS recommended for production use</li>
</ul>
<h4>Performance</h4>
<ul>
<li>Lightweight and fast loading</li>
<li>Optimized asset delivery</li>
<li>Minimal database queries</li>
<li>Efficient caching mechanisms</li>
</ul>
<h4>Security</h4>
<ul>
<li>Input sanitization and validation</li>
<li>Output escaping</li>
<li>Nonce verification</li>
<li>Capability checks</li>
<li>Secure API communication</li>
</ul>
<h4>Compatibility</h4>
<ul>
<li>WordPress 5.0 – 6.8+</li>
<li>PHP 7.4 – 8.3+</li>
<li>All major browsers</li>
<li>Mobile and tablet devices</li>
<li>Popular WordPress themes</li>
<li>Major page builders</li>
</ul>
<h3>Additional Information</h3>
<h4>Plugin URI</h4>
<p>https://wordpress.org/plugins/bettercx-widget/</p>
<h4>Author URI</h4>
<p>https://bettercx.ai</p>
<h4>Tags</h4>
<p>chat, widget, customer support, ai, live chat, support, customer service, chatbot, bettercx, artificial intelligence, automation, help desk, customer experience</p>
<h4>Requires Plugins</h4>
<p>None</p>
<h4>Network</h4>
<p>No</p>
<h4>Multisite</h4>
<p>Yes, works with WordPress Multisite</p>
<h4>Export</h4>
<p>Yes, settings can be exported and imported</p>
<h4>Import</h4>
<p>Yes, settings can be imported from exported files</p>
<h4>Last Updated</h4>
<p>2024-01-15</p>
<h4>Version</h4>
<p>1.0.5</p>
<h4>Minimum WordPress Version</h4>
<p>5.0</p>
<h4>Tested WordPress Version</h4>
<p>6.8</p>
<h4>Minimum PHP Version</h4>
<p>7.4</p>
<h4>Tested PHP Version</h4>
<p>8.3</p>
<h4>Stable Tag</h4>
<p>1.0.5</p>
<h4>Development Version</h4>
<p>1.0.5</p>
<h4>Requires at least</h4>
<p>5.0</p>
<h4>Tested up to</h4>
<p>6.8</p>
<h4>Requires PHP</h4>
<p>7.4</p>
<h4>License</h4>
<p>GPLv2 or later</p>
<h4>License URI</h4>
<p>https://www.gnu.org/licenses/gpl-2.0.html</p>
<h4>Text Domain</h4>
<p>bettercx-widget</p>
<h4>Domain Path</h4>
<p>/languages</p>
<h4>Network</h4>
<p>false</p>
<h4>Update URI</h4>
<p>https://wordpress.org/plugins/bettercx-widget/</p>


BetterCX Widget

Professional AI-powered chat widget for BetterCX platform. Seamlessly integrate intelligent customer support into any WordPress website.

engagebay

<p><strong>EngageBay Live Chat Support</strong> helps you connect with your website visitors instantly.<br />
Add a powerful live chat widget to your WordPress site and provide <strong>real-time customer support</strong> to boost engagement and capture more leads.</p>
<h3>🌟 Why Businesses Use EngageBay Live Chat</h3>
<ul>
<li>💬 Communicate with visitors in <strong>real time</strong></li>
<li>🛤️ Track the entire <strong>customer journey</strong> in one place</li>
<li>📢 Send <strong>proactive messages</strong> to invite visitors to chat</li>
<li>📑 Access detailed <strong>chat transcripts</strong> for insights</li>
<li>🤝 Build trust and enhance your <strong>brand reputation</strong></li>
<li>👥 Provide agents with full <strong>customer information</strong> during chats</li>
<li>⭐ Collect <strong>customer feedback</strong> after each session</li>
<li>👨‍👩‍👧 Collaborate as a <strong>team</strong> for quick solutions</li>
<li>📊 Measure performance with in-depth <strong>reports & analytics</strong></li>
<li>🤖 Use the upcoming <strong>chatbot feature</strong> for automated engagement</li>
</ul>
<h3>🔑 Key Features</h3>
<ul>
<li>🖥️ Install the chat widget on <strong>unlimited websites</strong> at no extra cost</li>
<li>🎨 Fully <strong>customize the chat widget</strong> to match your brand style</li>
<li>⌨️ Create <strong>shortcuts</strong> for common replies to save time</li>
<li>🔄 Seamlessly <strong>transfer chats</strong> between agents</li>
<li>👀 Track visitors as they browse your site for <strong>context-based support</strong></li>
<li>📧 Send <strong>chat transcripts via email</strong> once sessions end</li>
</ul>
<h3>Why Choose EngageBay Live Chat Support?</h3>
<p>Unlike generic chat plugins, EngageBay combines <strong>live chat + CRM + helpdesk</strong> into a single powerful platform. That means every chat becomes a potential lead or support ticket automatically.</p>


EngageBay Live Chat Support

Add real-time live chat support to your WordPress site with EngageBay. Connect instantly with visitors, boost engagement, and grow your business.

BetterCX Widget vs EngageBay Live Chat Support