appwavedev

<p>The BetterCX Widget plugin provides a powerful, AI-driven customer support solution that integrates seamlessly into your WordPress website. This plugin offers a complete chat widget experience with advanced features, customizable appearance, and enterprise-grade security.</p>
<h4>Key Features</h4>
<ul>
<li><strong>AI-Powered Support</strong>: Intelligent chatbot that understands context and provides helpful responses</li>
<li><strong>Real-time Chat</strong>: Instant messaging with your customers</li>
<li><strong>Customizable Appearance</strong>: Match your brand with themes, colors, titles, and positioning options</li>
<li><strong>Embedded Mode Options</strong>: Flexible sizing (full, medium, small) and placement (top, center, bottom) for embedded contexts</li>
<li><strong>Rich Media Support</strong>: Image upload and sharing capabilities for enhanced communication</li>
<li><strong>Branding Control</strong>: Customizable “Powered by BetterCX” attribution display</li>
<li><strong>Mobile Responsive</strong>: Optimized for all devices and screen sizes</li>
<li><strong>WordPress Integration</strong>: Native shortcode and widget support</li>
<li><strong>Event Tracking</strong>: Monitor user interactions and analytics</li>
<li><strong>Security First</strong>: GPLv2+ licensed, no tracking without consent</li>
<li><strong>Developer Friendly</strong>: Full API access and customization options</li>
</ul>
<h4>How It Works</h4>
<ol>
<li><strong>Install & Activate</strong>: Install the plugin and activate it</li>
<li><strong>Get Your Key</strong>: Obtain your public key from the BetterCX dashboard</li>
<li><strong>Configure</strong>: Set your preferences in the admin settings</li>
<li><strong>Deploy</strong>: Use shortcodes, widgets, or automatic placement</li>
<li><strong>Monitor</strong>: Track interactions and improve customer support</li>
</ol>
<h4>Integration Options</h4>
<ul>
<li><strong>Shortcode</strong>: <code>[bettercx_widget]</code> – Use anywhere in posts, pages, or widgets</li>
<li><strong>Widget Areas</strong>: Drag and drop into any widget area</li>
<li><strong>Automatic Placement</strong>: Global widget placement on all pages</li>
<li><strong>Custom Positioning</strong>: Left or right side positioning</li>
<li><strong>Embedded Sizing</strong>: Full screen, medium (60%), or small (40%) width with 4:3 aspect ratio</li>
<li><strong>Embedded Placement</strong>: Top, center, or bottom positioning for embedded widgets</li>
<li><strong>Theme Integration</strong>: Seamless integration with any WordPress theme</li>
</ul>
<h4>Privacy & Security</h4>
<p>This plugin is designed with privacy and security in mind:</p>
<ul>
<li><strong>No Unauthorized Tracking</strong>: Only tracks with explicit user consent</li>
<li><strong>Local Asset Loading</strong>: All assets are bundled locally (no external CDN dependencies)</li>
<li><strong>No External Scripts</strong>: All JavaScript and CSS files are included in the plugin</li>
<li><strong>Secure Communication</strong>: All API calls use HTTPS encryption</li>
<li><strong>Data Minimization</strong>: Only collects necessary information for functionality</li>
<li><strong>GDPR Compliant</strong>: Follows European data protection regulations</li>
<li><strong>Opt-in Analytics</strong>: Analytics tracking requires explicit user consent</li>
<li><strong>No Third-party Dependencies</strong>: No external libraries loaded from CDNs</li>
</ul>
<h4>Service Integration</h4>
<p>This plugin integrates with the BetterCX service to provide AI-powered customer support. The service:</p>
<ul>
<li>Processes chat messages to provide intelligent responses</li>
<li>Stores conversation history for context</li>
<li>Provides analytics and insights</li>
<li>Offers enterprise-grade security and reliability</li>
</ul>
<p><strong>Service Terms and Privacy:</strong><br />
* Service Provider: BetterCX Inc.<br />
* Service URL: https://bettercx.ai<br />
* Terms of Service: https://bettercx.ai/terms<br />
* Privacy Policy: https://bettercx.ai/privacy<br />
* Data Processing: All data processing occurs on BetterCX servers<br />
* Data Retention: As per BetterCX privacy policy<br />
* User Rights: Users can request data deletion and opt-out of tracking</p>
<p><strong>Important:</strong> This plugin requires a BetterCX account and API key to function. The plugin is free, but the BetterCX service may have usage limits or pricing tiers.</p>
<p>For more information about the BetterCX service, visit <a href="https://bettercx.ai" rel="nofollow ugc">bettercx.ai</a>.</p>
<h3>External Services</h3>
<p>This plugin uses the following external services:</p>
<h4>BetterCX API Service</h4>
<p><strong>What it is:</strong> AI-powered customer support service that processes chat messages and provides intelligent responses.</p>
<p><strong>What data is sent:</strong><br />
* Chat messages sent through the widget<br />
* Session information for authentication<br />
* Website origin for security validation</p>
<p><strong>When data is sent:</strong><br />
* When a user sends a message through the chat widget<br />
* When the widget initializes and creates a session<br />
* When the widget needs to authenticate with the service</p>
<p><strong>Service Provider:</strong> BetterCX Inc.<br />
<strong>Terms of Service:</strong> https://bettercx.ai/terms<br />
<strong>Privacy Policy:</strong> https://bettercx.ai/privacy</p>
<h4>Google Translate API (Optional)</h4>
<p><strong>What it is:</strong> Language detection service used to automatically detect the website’s language for proper widget localization.</p>
<p><strong>What data is sent:</strong><br />
* Sample text from the website (first 1000 characters)<br />
* Only sent when automatic language detection is enabled</p>
<p><strong>When data is sent:</strong><br />
* Only when the widget needs to detect the website’s language<br />
* Only if the language cannot be determined from HTML meta tags or browser settings</p>
<p><strong>Service Provider:</strong> Google LLC<br />
<strong>Terms of Service:</strong> https://policies.google.com/terms<br />
<strong>Privacy Policy:</strong> https://policies.google.com/privacy</p>
<p><strong>Note:</strong> This service is optional and only used for language detection. The widget will fall back to English if the service is unavailable or if the user has disabled this feature.</p>
<p><strong>Important:</strong> The Google Translate API usage is implemented in the compiled JavaScript files (<code>/assets/p-*.js</code>) and is only called when automatic language detection is enabled. The source code for this functionality is available in <code>/src/services/theme.service.ts</code> in the <code>detectLanguageWithGoogleTranslate()</code> method.</p>
<h3>Privacy Policy</h3>
<p>This plugin integrates with the BetterCX service to provide AI-powered customer support. Here’s what you need to know about privacy:</p>
<h4>Data Collection</h4>
<p>The plugin may collect the following information:<br />
* Chat messages sent through the widget<br />
* Session information for authentication<br />
* Basic usage analytics (with user consent)</p>
<h4>Data Usage</h4>
<p>Collected data is used to:<br />
* Provide AI-powered responses to customer inquiries<br />
* Maintain conversation context<br />
* Improve the service quality<br />
* Generate analytics and insights</p>
<h4>Data Storage</h4>
<ul>
<li>Chat messages are stored securely on BetterCX servers</li>
<li>Session data is stored temporarily for authentication</li>
<li>No sensitive data is stored locally on your WordPress site</li>
</ul>
<h4>User Rights</h4>
<p>Users have the right to:<br />
* Access their data<br />
* Request data deletion<br />
* Opt out of analytics tracking<br />
* Close the chat widget at any time</p>
<h4>Contact Information</h4>
<p>For privacy-related questions, contact:<br />
* Email: privacy@bettercx.ai<br />
* Website: <a href="https://bettercx.ai/privacy" rel="nofollow ugc">bettercx.ai/privacy</a></p>
<h3>Service Terms</h3>
<p>This plugin integrates with the BetterCX service. By using this plugin, you agree to:</p>
<ul>
<li>BetterCX Terms of Service: <a href="https://bettercx.ai/terms" rel="nofollow ugc">bettercx.ai/terms</a></li>
<li>BetterCX Privacy Policy: <a href="https://bettercx.ai/privacy" rel="nofollow ugc">bettercx.ai/privacy</a></li>
<li>WordPress.org Plugin Directory Guidelines</li>
</ul>
<p>The BetterCX service is provided by BetterCX Inc. and is subject to their terms and conditions.</p>
<h3>Support</h3>
<h4>Getting Help</h4>
<ul>
<li><strong>Plugin Documentation</strong>: Check the plugin settings page for usage instructions</li>
<li><strong>WordPress.org Forums</strong>: Post questions in the plugin support forum</li>
<li><strong>BetterCX Support</strong>: Visit <a href="https://bettercx.ai/support" rel="nofollow ugc">bettercx.ai/support</a></li>
<li><strong>Email Support</strong>: Contact office@appwave.dev</li>
</ul>
<h4>Reporting Issues</h4>
<p>If you encounter any issues:<br />
1. Check the plugin settings and configuration<br />
2. Test with a default WordPress theme<br />
3. Disable other plugins temporarily<br />
4. Check the browser console for errors<br />
5. Report the issue with detailed information</p>
<h4>Feature Requests</h4>
<p>We welcome feature requests! Please:<br />
* Check if the feature already exists<br />
* Describe the use case clearly<br />
* Explain how it would benefit users<br />
* Submit through our support channels</p>
<h3>Development</h3>
<h4>Source Code</h4>
<p>This plugin includes human-readable source code in the <code>/src/</code> directory:<br />
* TypeScript/React source files for the widget component<br />
* SCSS source files for styling<br />
* Service layer source code<br />
* Type definitions<br />
* Build configuration files</p>
<p>The source code is licensed under the MIT License (GPLv2+ compatible) and is provided to meet WordPress.org requirements for human-readable code.</p>
<p><strong>Source Code Location:</strong> The complete source code is available in the <code>/src/</code> directory of this plugin, including:<br />
– <code>/src/components/</code> – React/TypeScript components<br />
– <code>/src/services/</code> – API and authentication services<br />
– <code>/src/types/</code> – TypeScript type definitions<br />
– <code>/src/utils/</code> – Utility functions<br />
– <code>/src/global/</code> – Global styles</p>
<h4>Building</h4>
<p>To build the widget from source:<br />
1. Navigate to the <code>/src/</code> directory<br />
2. Run <code>npm install</code> to install dependencies<br />
3. Run <code>npm run build</code> to build the widget<br />
4. The built files will be output to the <code>assets/</code> directory</p>
<p><strong>Build Process:</strong> The plugin uses Stencil.js build system to compile TypeScript/React source code into web components. The build process:<br />
1. Compiles TypeScript source files from <code>/src/</code> directory<br />
2. Bundles and minifies JavaScript/CSS assets<br />
3. Outputs compiled files to <code>/assets/</code> directory<br />
4. Generates multiple output formats (ES modules, SystemJS, UMD)</p>
<h4>Contributing</h4>
<p>This plugin is open source and welcomes contributions:<br />
* Fork the repository<br />
* Create a feature branch<br />
* Follow WordPress coding standards<br />
* Submit a pull request</p>
<h4>Code Standards</h4>
<p>The plugin follows:<br />
* WordPress PHP Coding Standards<br />
* WordPress JavaScript Coding Standards<br />
* WordPress CSS Coding Standards<br />
* PSR-12 coding standards where applicable</p>
<h4>Testing</h4>
<p>Before submitting changes:<br />
* Test with multiple WordPress versions<br />
* Test with different themes<br />
* Test with other plugins<br />
* Run PHP linting tools<br />
* Test JavaScript functionality</p>
<h3>License</h3>
<p>This plugin is licensed under the GPLv2 or later.</p>
<p>This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version.</p>
<p>This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.</p>
<h3>Credits</h3>
<h4>Development Team</h4>
<ul>
<li><strong>BetterCX Team</strong> – Plugin development and maintenance</li>
<li><strong>WordPress Community</strong> – Testing and feedback</li>
<li><strong>Open Source Contributors</strong> – Code improvements and bug fixes</li>
</ul>
<h4>Third-Party Libraries</h4>
<p>This plugin uses the following open source libraries:<br />
* BetterCX Widget (MIT License)<br />
* WordPress Core APIs (GPLv2+)<br />
* Modern JavaScript (ES6+)</p>
<h4>Acknowledgments</h4>
<p>Special thanks to:<br />
* WordPress.org Plugin Directory team<br />
* WordPress community contributors<br />
* Beta testers and early adopters<br />
* All users who provide feedback and suggestions</p>
<h3>Technical Details</h3>
<h4>Requirements</h4>
<ul>
<li>WordPress 5.0 or higher</li>
<li>PHP 7.4 or higher</li>
<li>Modern web browser (Chrome 60+, Firefox 55+, Safari 12+, Edge 79+)</li>
<li>HTTPS recommended for production use</li>
</ul>
<h4>Performance</h4>
<ul>
<li>Lightweight and fast loading</li>
<li>Optimized asset delivery</li>
<li>Minimal database queries</li>
<li>Efficient caching mechanisms</li>
</ul>
<h4>Security</h4>
<ul>
<li>Input sanitization and validation</li>
<li>Output escaping</li>
<li>Nonce verification</li>
<li>Capability checks</li>
<li>Secure API communication</li>
</ul>
<h4>Compatibility</h4>
<ul>
<li>WordPress 5.0 – 6.8+</li>
<li>PHP 7.4 – 8.3+</li>
<li>All major browsers</li>
<li>Mobile and tablet devices</li>
<li>Popular WordPress themes</li>
<li>Major page builders</li>
</ul>
<h3>Additional Information</h3>
<h4>Plugin URI</h4>
<p>https://wordpress.org/plugins/bettercx-widget/</p>
<h4>Author URI</h4>
<p>https://bettercx.ai</p>
<h4>Tags</h4>
<p>chat, widget, customer support, ai, privacy, live chat, support, customer service, chatbot, bettercx, artificial intelligence, automation, help desk, customer experience</p>
<h4>Requires Plugins</h4>
<p>None</p>
<h4>Network</h4>
<p>No</p>
<h4>Multisite</h4>
<p>Yes, works with WordPress Multisite</p>
<h4>Export</h4>
<p>Yes, settings can be exported and imported</p>
<h4>Import</h4>
<p>Yes, settings can be imported from exported files</p>
<h4>Last Updated</h4>
<p>2026-04-16</p>
<h4>Version</h4>
<p>1.0.29</p>
<h4>Minimum WordPress Version</h4>
<p>5.0</p>
<h4>Tested WordPress Version</h4>
<p>6.8</p>
<h4>Minimum PHP Version</h4>
<p>7.4</p>
<h4>Tested PHP Version</h4>
<p>8.3</p>
<h4>Stable Tag</h4>
<p>1.0.29</p>
<h4>Development Version</h4>
<p>1.0.29</p>
<h4>Requires at least</h4>
<p>5.0</p>
<h4>Tested up to</h4>
<p>6.8</p>
<h4>Requires PHP</h4>
<p>7.4</p>
<h4>License</h4>
<p>GPLv2 or later</p>
<h4>License URI</h4>
<p>https://www.gnu.org/licenses/gpl-2.0.html</p>
<h4>Text Domain</h4>
<p>bettercx-widget</p>
<h4>Domain Path</h4>
<p>/languages</p>
<h4>Network</h4>
<p>false</p>
<h4>Update URI</h4>
<p>https://wordpress.org/plugins/bettercx-widget/</p>


BetterCX Widget

Professional AI-powered chat widget for BetterCX platform. Seamlessly integrate intelligent customer support into any WordPress website.

Pradeep Makone

SupportCandy

Nikhil G

<p><em>THE SIMPLE, SECURE AND FEATURE-RICH SUPPORT TICKETING SYSTEM PLUGIN FOR YOUR WORDPRESS SITE.</em></p>
<p>SupportCandy adds to your WordPress site the features of a complete help desk and customer support ticket system. It is one of the oldest helpdesk & customer support ticketing plugin available for WordPress.</p>
<p>We stand as a remarkably versatile and feature-packed help desk and ticket management plugin. Elevate your customer support game by effortlessly handling and resolving customer queries directly from the comfort of your WordPress dashboard.</p>
<p>SupportCandy Helpdesk is the ultimate solution for all your helpdesk and support ticketing needs within WordPress, featuring features comparable to those offered by top-tier SaaS solutions such as Zendesk, Help Scout, or Freshdesk.</p>
<div class="embed-vimeo" style="text-align: center;"><iframe loading="lazy" src="https://player.vimeo.com/video/858235638" width="750" height="422" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe></div>
<p><a href="https://supportcandy.net/docs-category/getting-started/" rel="nofollow ugc">Follow this</a> getting started guide and be ready to support your customers like never before within a few minutes!</p>
<p><a href="https://supportcandy.net/" rel="nofollow ugc">Click here</a> to visit our official website.</p>
<p><em>YOUR WORDPRESS-BASED SELF-HOSTED CUSTOMER SUPPORT SOLUTION BACKED BY UNPARALLEL TECHNICAL SUPPORT</em></p>
<p>While we prioritize technical support for our paid users, we are committed to assisting each and every customer promptly. Our dedication ensures that all users receive the assistance they need as quickly as possible. Moreover, we offer best-in-class customer support and maximum features in our free version, setting us apart from others in the industry.</p>
<p>In addition to ticket management, you can assign multiple specific permission levels to agents and customers. Gain access to detailed reports concerning your customers, agents, and the overall productivity of your customer support desk. By navigating through the ticket view, you can gain a comprehensive 360-degree perspective of your customers, including their past tickets, purchase history, membership levels, and more. Armed with this wealth of customer data alongside their queries, you can accomplish much more.</p>
<p>SupportCandy is a self-hosted support ticket plugin offers limitless tickets, support agents, users, tags, and more. There are no constraints, as you maintain ownership of your system and data.</p>
<h4>Key features :</h4>
<ul>
<li>Unlimited number of tickets</li>
<li>Unlimited number of agents and agent roles</li>
<li>Unlimited number of customers</li>
<li>Unlimited tags, categories, and custom statuses</li>
<li>Dashboard for agents</li>
<li>Activity logs for administrators</li>
<li>Advanced custom filter and search functionality</li>
<li>Saved filters for customers and agents</li>
<li>Shortcodes for Agent Portal/Customer Portal</li>
<li>Private notes for internal communication of agents</li>
<li>Agents can create a ticket on the customer’s behalf</li>
<li>Agent Collision to avoid repetitive messages and confusion</li>
<li>16+ Custom field types</li>
<li>User Registration</li>
<li>Ticket fields for additional information about ticket</li>
<li>Agent-only fields to keep internal data of the ticket</li>
<li>Customer fields to store information about the customer across the tickets</li>
<li>Guest tickets (disabled by default)</li>
<li>Guest can also see their ticket list using OTP Login (One Time Password)</li>
<li>Rich-text editor (customizable)</li>
<li>Email notifications</li>
<li>Working hours, exceptions, and holidays for support agent</li>
<li>Google reCaptcha integration</li>
<li>GDPR Compatibility with data retention and deletion feature</li>
<li>Terms & Conditions checkbox in the ticket form</li>
<li>Macros or placeholders for ticket fields</li>
<li>Unlimited File Attachment to ticket and reply. Manage allowed file types.</li>
<li>Rest APIs Support</li>
<li>Customizable Appearance to match up with your theme</li>
<li>Auto delete closed tickets</li>
</ul>
<h4>Premium Add-Ons :</h4>
<ul>
<li><a href="https://supportcandy.net/email-piping/" rel="nofollow ugc">Email Piping</a> – The Email Piping extension in SupportCandy revolutionizes WordPress customer support by enabling users to create and respond to tickets directly from their email inboxes. This streamlines communication, eliminating the need for repeated website visits. With three piping methods, including Basic IMAP, Gmail and Microsoft Exchange.</li>
<li><a href="https://supportcandy.net/woocommerce-integration/" rel="nofollow ugc">WooCommerce Integration</a> – The WooCommerce integration transforms customer support by seamlessly linking WooCommerce functionalities with the WordPress helpdesk plugin. Customers can effortlessly select orders and products within the ticket form, enhancing the assistance-seeking process. Agents gain a comprehensive view of customer order details, including order history and total spent, directly within the ticket. Add a support tab on the My Account page and a help button for orders.</li>
<li><a href="https://supportcandy.net/canned-reply/" rel="nofollow ugc">Canned Reply</a> – The Canned Reply extension streamlines customer support in the WordPress helpdesk plugin by enabling agents to save and quickly access frequently used responses. Agents can effortlessly store and organize multiple replies, utilizing macros for added versatility. With a simple click, agents can retrieve canned responses, eliminating the need to remember information each time and significantly saving time. The extension also allows administrators to create public canned responses for universal accessibility.</li>
<li><a href="https://supportcandy.net/assign-agent-rules/" rel="nofollow ugc">Assign Agent Rules</a> – Assign Agent Rules extension simplifies agent assignment in the WordPress helpdesk plugin by automating the process based on predefined rules. Administrators set conditions and agents/agent groups for automatic assignment, eliminating the need for tedious manual assignments. When customers create tickets, the system matches conditions and assigns agents accordingly.</li>
<li><a href="https://supportcandy.net/sla/" rel="nofollow ugc">SLA (Service Lavel Agreement)</a> – The SLA extension in SupportCandy’s helpdesk plugin ensures timely responses and resolutions for various ticket types within the WordPress ticketing system. It automates SLA calculations using pre-set policies, allowing administrators to effortlessly uphold commitments. Calculate the due date based on rules for tickets to match. The remaining time is shown in the ticket list if added SLA field to the ticket list and individual ticket.</li>
<li><a href="https://supportcandy.net/satisfaction-survey/" rel="nofollow ugc">Satisfaction Survey</a> – Satisfaction Survey extension for the WordPress helpdesk plugin streamlines customer feedback collection and user ratings for each closed ticket. Administrators can set up survey emails with customizable rating options. Customers receive these surveys after a specified number of days from closing the ticket, providing valuable insights.</li>
<li><a href="https://supportcandy.net/automatic-close-tickets/" rel="nofollow ugc">Automatic Close Tickets</a> – Automatic Close Tickets extension automates the closure of inactive tickets in the WordPress ticketing system after a set period. Administrators can customize the closure criteria, including the number of days of inactivity and specific ticket statuses. The extension also facilitates customer engagement by sending warning emails before automatically closing tickets, ensuring a streamlined and organized workflow. This feature is valuable for efficiently managing and closing abandoned tickets while enhancing overall customer interaction within the helpdesk system.</li>
<li><a href="https://supportcandy.net/usergroups/" rel="nofollow ugc">Usergroup</a> – Allow a group of users to access each other’s tickets.</li>
<li><a href="https://supportcandy.net/agentgroups/" rel="nofollow ugc">Agentgoup</a> – Agentgroups extension streamlines ticket management by allowing the creation of agent groups or teams within the WordPress helpdesk plugin. Supervisors oversee ticket assignments within these groups, ensuring an efficient workflow. Tickets can be assigned to agentgroups, and supervisors manage assignments to group members.</li>
<li><a href="https://supportcandy.net/schedule-tickets/" rel="nofollow ugc">Schedule Tickets</a> – Schedule Tickets allow administrators to effortlessly schedule recurring tickets for routine tasks. The system then automatically generates these tickets at the defined times, providing a streamlined approach to essential and repetitive processes. With versatile recurrence periods, customizable scheduling options, and the ability to set start and end dates, SupportCandy ensures comprehensive support for diverse ticketing needs.</li>
<li><a href="https://supportcandy.net/knowledgebase-integrations-2/" rel="nofollow ugc">Knowledgebase Integrations</a> – Knowledgebase Integrations extend the capabilities of the WordPress helpdesk plugin, offering seamless integration with popular knowledge base tools. This powerful add-on enhances customer support by enabling agents to access and incorporate knowledge base content directly into their responses. By integrating with well-known plugins such as BetterDocs, Knowledgebase by UnboundStudio, and others, SupportCandy ensures a unified and efficient support system that empowers agents to leverage comprehensive documentation for swift issue resolution.</li>
<li><a href="https://supportcandy.net/faq-integrations/" rel="nofollow ugc">FAQ Integrations</a> – SupportCandy integrates with popular FAQ plugins like Ultimate FAQ and Arconix FAQ, enhancing its helpdesk capabilities for efficient customer support.</li>
<li><a href="https://supportcandy.net/export-tickets/" rel="nofollow ugc">Export Tickets</a> – Export tickets to CSV format so you can use it for various purposes such as generating reports.</li>
<li><a href="https://supportcandy.net/reports/" rel="nofollow ugc">Reports</a> – Reports extension is an essential tool for WordPress helpdesk, offering auto-generated reports for Ticket Statistics, Response Delays, Ticket Closing Delays, and more. These reports provide a quick and detailed overview of your customer support, helping you measure and enhance efficiency over different timeframes. With customizable filters, you can focus on specific aspects, such as satisfaction survey ratings and custom fields. This extension ensures that you can make informed decisions, optimize support processes, and monitor business performance effectively.</li>
<li><a href="https://supportcandy.net/timer/" rel="nofollow ugc">Timer</a> – Timer extension simplifies time tracking in the ticketing system. Agents can log time effortlessly, enhancing task efficiency. With customizable features, including auto-start for new tickets, the extension provides transparency for customers through a dedicated widget. Streamlining time tracking, SupportCandy’s Timer ensures a seamless support experience.</li>
<li><a href="https://supportcandy.net/print-ticket/" rel="nofollow ugc">Print Ticket</a> – Print Ticket extension adds a print feature to individual tickets, allowing users to generate PDFs for a tangible record. Customize print pages with header, footer, and body templates, and enable/disable functionality as needed.</li>
<li><a href="https://supportcandy.net/edd-integration/" rel="nofollow ugc">EDD Integration</a> – Easy Digital Downloads (EDD) integration with SupportCandy enhances the ticketing system, allowing customers to select orders and products directly within the ticket form. Agents can seamlessly view customer orders within the ticket, providing a comprehensive support experience. With added custom fields for EDD Product and EDD Order, this integration streamlines the process, empowering agents to access and manage order details efficiently.</li>
<li><a href="https://supportcandy.net/gravity-forms-2/" rel="nofollow ugc">Gravity Forms Integration</a> – Integrate Gravity Forms with SupportCandy to create multiple ticket forms effortlessly, providing versatile options beyond the default setup. Customize forms as needed, allowing customers to submit tickets seamlessly, while automated mappings ensure a smooth transition of field values into SupportCandy. This integration enhances the flexibility and functionality of your customer support.</li>
<li><a href="https://supportcandy.net/private-credentials/" rel="nofollow ugc">Private Credentials</a> – The Private Credentials extension in SupportCandy allows customers to securely share sensitive information within tickets, enhancing privacy. Encrypted storage ensures secure handling, with agents having controlled permissions for viewing, modifying, or automatically deleting credentials after ticket closure.</li>
<li><a href="https://supportcandy.net/downloads/slack-integration/" rel="nofollow ugc">Slack Integration</a> – Get instant notifications to your Slack Channel and respond directly from Slack thread reply.</li>
<li><a href="https://supportcandy.net/downloads/workflows/" rel="nofollow ugc">Workflows</a> – Workflows extension revolutionizes ticket management within the WordPress helpdesk plugin, offering a powerful automation solution. By leveraging triggers, conditions, and actions, users can automate critical aspects like ticket assignments and status updates. Whether through Automatic or Manual Workflow, SupportCandy provides a customizable solution to streamline support processes, enhancing efficiency and customer satisfaction. This extension unlocks unparalleled efficiency and productivity, transforming the way support workflows are managed.</li>
<li><a href="https://supportcandy.net/downloads/productivity-suite/" rel="nofollow ugc">Productivity Suite</a> – Enhance your support team’s efficiency with the SupportCandy Productivity Suite, a powerful add-on designed to streamline ticket management and boost productivity.</li>
<li><a href="https://supportcandy.net/downloads/lms-integration/" rel="nofollow ugc">LMS Integrations</a> – Effortlessly integrate popular LMS (Learning Management System) plugins into SupportCandy with the LMS Integration add-on. This integration enhances the support process by allowing customers to specify a particular course or their course when creating a ticket. Agents can seamlessly access customer course details directly within the ticket, providing a more streamlined and efficient support experience. The supported LMS plugins include LifterLMS, Tutor LMS, and LearnPress LMS.</li>
<li><a href="https://supportcandy.net/downloads/email-marketing-tools-integration/" rel="nofollow ugc">Email Marketing Tools Integration</a> – Elevate customer engagement by effortlessly connecting SupportCandy with leading email marketing tools like MailChimp,GetResponse and Brevo. Subscribe users during registration or ticket creation, and personalize interactions with subscriber tags.</li>
<li><a href="https://supportcandy.net/downloads/webhooks/" rel="nofollow ugc">Webhooks</a> – Webhooks deliver real-time notifications, ensuring you stay informed during critical support events, from new ticket creation to closures and agent assignments.</li>
</ul>
<h4>AI Assistant (Pro) :</h4>
<p>Enhance your support workflow with our powerful AI Assistant feature, designed to improve agent efficiency and response quality.</p>
<p>Key capabilities include:<br />
* Ticket Summary – Instantly generate a concise summary of long or complex tickets, helping agents quickly understand the issue without reading the entire conversation.<br />
* Polish Agent Replies – Draft quickly and let the Polish (AI) button refine your grammar, tone, and clarity. The AI automatically analyzes the entire ticket thread for context, ensuring every response is pinpoint accurate. You can continue to provide follow-up prompts to tweak the suggestion until you’re satisfied, then simply click <strong>Replace</strong> or <strong>Append</strong> to the editor.<br />
* Custom AI Prompts – Administrators can define custom prompt instructions from the settings panel. The AI will follow these instructions while polishing replies, allowing you to align responses with your brand voice and support guidelines.</p>
<h4>Examples areas of use :</h4>
<ul>
<li>Helpdesk</li>
<li>Technical Support</li>
<li>Trouble Ticket</li>
<li>Customer Relations</li>
<li>Software Release Lifecycle Management</li>
<li>Service Request Management</li>
<li>Company, Hotel or Real Estate Service-Desk</li>
<li>To-Do List Management</li>
</ul>
<h4>Our Other Plugins</h4>
<ul>
<li><a href="https://psmplugins.com/multi-currency-for-woocommerce/" rel="nofollow ugc">PSM Multi Currency Switcher & Currency Converter for WooCommerce</a> – Offer your customers a seamless multi-currency shopping experience. This plugin automatically updates exchange rates, detects your customer’s currency by their location, and provides robust switching options so you can sell around the world with ease.</li>
<li><a href="https://wordpress.org/plugins/psm-request-a-quote/" rel="ugc">PSM Request a Quote for WooCommerce</a> – Allow customers to request a quote for WooCommerce products with ease.</li>
</ul>


SupportCandy – Helpdesk & Customer Support Ticket System


Excellent and fast assistance. Following the support's instructions I solved the problem I had on my site.


Excellent assistance


Awesome and great plugin which updated always


Great plugin

Attentive/Persistent Support


Hi



Fixed our issue very quickly. The issue was with our implementation and not the plugin, but they stil solved it all for us.


Excellent Support

Enhance your WordPress site with our helpdesk and support ticket system. Manage customer support, tickets, and email tickets efficiently.

BetterCX Widget vs SupportCandy – Helpdesk & Customer Support Ticket System