appwavedev

<p>The BetterCX Widget plugin provides a powerful, AI-driven customer support solution that integrates seamlessly into your WordPress website. This plugin offers a complete chat widget experience with advanced features, customizable appearance, and enterprise-grade security.</p>
<h4>Key Features</h4>
<ul>
<li><strong>AI-Powered Support</strong>: Intelligent chatbot that understands context and provides helpful responses</li>
<li><strong>Real-time Chat</strong>: Instant messaging with your customers</li>
<li><strong>Customizable Appearance</strong>: Match your brand with themes, colors, titles, and positioning options</li>
<li><strong>Rich Media Support</strong>: Image upload and sharing capabilities for enhanced communication</li>
<li><strong>Branding Control</strong>: Customizable “Powered by BetterCX” attribution display</li>
<li><strong>Mobile Responsive</strong>: Optimized for all devices and screen sizes</li>
<li><strong>WordPress Integration</strong>: Native shortcode and widget support</li>
<li><strong>Event Tracking</strong>: Monitor user interactions and analytics</li>
<li><strong>Security First</strong>: GPLv2+ licensed, no tracking without consent</li>
<li><strong>Developer Friendly</strong>: Full API access and customization options</li>
</ul>
<h4>How It Works</h4>
<ol>
<li><strong>Install & Activate</strong>: Install the plugin and activate it</li>
<li><strong>Get Your Key</strong>: Obtain your public key from the BetterCX dashboard</li>
<li><strong>Configure</strong>: Set your preferences in the admin settings</li>
<li><strong>Deploy</strong>: Use shortcodes, widgets, or automatic placement</li>
<li><strong>Monitor</strong>: Track interactions and improve customer support</li>
</ol>
<h4>Integration Options</h4>
<ul>
<li><strong>Shortcode</strong>: <code>[bettercx_widget]</code> – Use anywhere in posts, pages, or widgets</li>
<li><strong>Widget Areas</strong>: Drag and drop into any widget area</li>
<li><strong>Automatic Placement</strong>: Global widget placement on all pages</li>
<li><strong>Custom Positioning</strong>: Left or right side positioning</li>
<li><strong>Theme Integration</strong>: Seamless integration with any WordPress theme</li>
</ul>
<h4>Privacy & Security</h4>
<p>This plugin is designed with privacy and security in mind:</p>
<ul>
<li><strong>No Unauthorized Tracking</strong>: Only tracks with explicit user consent</li>
<li><strong>Local Asset Loading</strong>: All assets are bundled locally (no external CDN dependencies)</li>
<li><strong>No External Scripts</strong>: All JavaScript and CSS files are included in the plugin</li>
<li><strong>Secure Communication</strong>: All API calls use HTTPS encryption</li>
<li><strong>Data Minimization</strong>: Only collects necessary information for functionality</li>
<li><strong>GDPR Compliant</strong>: Follows European data protection regulations</li>
<li><strong>Opt-in Analytics</strong>: Analytics tracking requires explicit user consent</li>
<li><strong>No Third-party Dependencies</strong>: No external libraries loaded from CDNs</li>
</ul>
<h4>Service Integration</h4>
<p>This plugin integrates with the BetterCX service to provide AI-powered customer support. The service:</p>
<ul>
<li>Processes chat messages to provide intelligent responses</li>
<li>Stores conversation history for context</li>
<li>Provides analytics and insights</li>
<li>Offers enterprise-grade security and reliability</li>
</ul>
<p><strong>Service Terms and Privacy:</strong><br />
* Service Provider: BetterCX Inc.<br />
* Service URL: https://bettercx.ai<br />
* Terms of Service: https://bettercx.ai/terms<br />
* Privacy Policy: https://bettercx.ai/privacy<br />
* Data Processing: All data processing occurs on BetterCX servers<br />
* Data Retention: As per BetterCX privacy policy<br />
* User Rights: Users can request data deletion and opt-out of tracking</p>
<p><strong>Important:</strong> This plugin requires a BetterCX account and API key to function. The plugin is free, but the BetterCX service may have usage limits or pricing tiers.</p>
<p>For more information about the BetterCX service, visit <a href="https://bettercx.ai" rel="nofollow ugc">bettercx.ai</a>.</p>
<h3>External Services</h3>
<p>This plugin uses the following external services:</p>
<h4>BetterCX API Service</h4>
<p><strong>What it is:</strong> AI-powered customer support service that processes chat messages and provides intelligent responses.</p>
<p><strong>What data is sent:</strong><br />
* Chat messages sent through the widget<br />
* Session information for authentication<br />
* Website origin for security validation</p>
<p><strong>When data is sent:</strong><br />
* When a user sends a message through the chat widget<br />
* When the widget initializes and creates a session<br />
* When the widget needs to authenticate with the service</p>
<p><strong>Service Provider:</strong> BetterCX Inc.<br />
<strong>Terms of Service:</strong> https://bettercx.ai/terms<br />
<strong>Privacy Policy:</strong> https://bettercx.ai/privacy</p>
<h4>Google Translate API (Optional)</h4>
<p><strong>What it is:</strong> Language detection service used to automatically detect the website’s language for proper widget localization.</p>
<p><strong>What data is sent:</strong><br />
* Sample text from the website (first 1000 characters)<br />
* Only sent when automatic language detection is enabled</p>
<p><strong>When data is sent:</strong><br />
* Only when the widget needs to detect the website’s language<br />
* Only if the language cannot be determined from HTML meta tags or browser settings</p>
<p><strong>Service Provider:</strong> Google LLC<br />
<strong>Terms of Service:</strong> https://policies.google.com/terms<br />
<strong>Privacy Policy:</strong> https://policies.google.com/privacy</p>
<p><strong>Note:</strong> This service is optional and only used for language detection. The widget will fall back to English if the service is unavailable or if the user has disabled this feature.</p>
<p><strong>Important:</strong> The Google Translate API usage is implemented in the compiled JavaScript files (<code>/assets/p-*.js</code>) and is only called when automatic language detection is enabled. The source code for this functionality is available in <code>/src/services/theme.service.ts</code> in the <code>detectLanguageWithGoogleTranslate()</code> method.</p>
<h3>Privacy Policy</h3>
<p>This plugin integrates with the BetterCX service to provide AI-powered customer support. Here’s what you need to know about privacy:</p>
<h4>Data Collection</h4>
<p>The plugin may collect the following information:<br />
* Chat messages sent through the widget<br />
* Session information for authentication<br />
* Basic usage analytics (with user consent)</p>
<h4>Data Usage</h4>
<p>Collected data is used to:<br />
* Provide AI-powered responses to customer inquiries<br />
* Maintain conversation context<br />
* Improve the service quality<br />
* Generate analytics and insights</p>
<h4>Data Storage</h4>
<ul>
<li>Chat messages are stored securely on BetterCX servers</li>
<li>Session data is stored temporarily for authentication</li>
<li>No sensitive data is stored locally on your WordPress site</li>
</ul>
<h4>User Rights</h4>
<p>Users have the right to:<br />
* Access their data<br />
* Request data deletion<br />
* Opt out of analytics tracking<br />
* Close the chat widget at any time</p>
<h4>Contact Information</h4>
<p>For privacy-related questions, contact:<br />
* Email: privacy@bettercx.ai<br />
* Website: <a href="https://bettercx.ai/privacy" rel="nofollow ugc">bettercx.ai/privacy</a></p>
<h3>Service Terms</h3>
<p>This plugin integrates with the BetterCX service. By using this plugin, you agree to:</p>
<ul>
<li>BetterCX Terms of Service: <a href="https://bettercx.ai/terms" rel="nofollow ugc">bettercx.ai/terms</a></li>
<li>BetterCX Privacy Policy: <a href="https://bettercx.ai/privacy" rel="nofollow ugc">bettercx.ai/privacy</a></li>
<li>WordPress.org Plugin Directory Guidelines</li>
</ul>
<p>The BetterCX service is provided by BetterCX Inc. and is subject to their terms and conditions.</p>
<h3>Support</h3>
<h4>Getting Help</h4>
<ul>
<li><strong>Plugin Documentation</strong>: Check the plugin settings page for usage instructions</li>
<li><strong>WordPress.org Forums</strong>: Post questions in the plugin support forum</li>
<li><strong>BetterCX Support</strong>: Visit <a href="https://bettercx.ai/support" rel="nofollow ugc">bettercx.ai/support</a></li>
<li><strong>Email Support</strong>: Contact office@appwave.dev</li>
</ul>
<h4>Reporting Issues</h4>
<p>If you encounter any issues:<br />
1. Check the plugin settings and configuration<br />
2. Test with a default WordPress theme<br />
3. Disable other plugins temporarily<br />
4. Check the browser console for errors<br />
5. Report the issue with detailed information</p>
<h4>Feature Requests</h4>
<p>We welcome feature requests! Please:<br />
* Check if the feature already exists<br />
* Describe the use case clearly<br />
* Explain how it would benefit users<br />
* Submit through our support channels</p>
<h3>Development</h3>
<h4>Source Code</h4>
<p>This plugin includes human-readable source code in the <code>/src/</code> directory:<br />
* TypeScript/React source files for the widget component<br />
* SCSS source files for styling<br />
* Service layer source code<br />
* Type definitions<br />
* Build configuration files</p>
<p>The source code is licensed under the MIT License (GPLv2+ compatible) and is provided to meet WordPress.org requirements for human-readable code.</p>
<p><strong>Source Code Location:</strong> The complete source code is available in the <code>/src/</code> directory of this plugin, including:<br />
– <code>/src/components/</code> – React/TypeScript components<br />
– <code>/src/services/</code> – API and authentication services<br />
– <code>/src/types/</code> – TypeScript type definitions<br />
– <code>/src/utils/</code> – Utility functions<br />
– <code>/src/global/</code> – Global styles</p>
<h4>Building</h4>
<p>To build the widget from source:<br />
1. Navigate to the <code>/src/</code> directory<br />
2. Run <code>npm install</code> to install dependencies<br />
3. Run <code>npm run build</code> to build the widget<br />
4. The built files will be output to the <code>assets/</code> directory</p>
<p><strong>Build Process:</strong> The plugin uses Stencil.js build system to compile TypeScript/React source code into web components. The build process:<br />
1. Compiles TypeScript source files from <code>/src/</code> directory<br />
2. Bundles and minifies JavaScript/CSS assets<br />
3. Outputs compiled files to <code>/assets/</code> directory<br />
4. Generates multiple output formats (ES modules, SystemJS, UMD)</p>
<h4>Contributing</h4>
<p>This plugin is open source and welcomes contributions:<br />
* Fork the repository<br />
* Create a feature branch<br />
* Follow WordPress coding standards<br />
* Submit a pull request</p>
<h4>Code Standards</h4>
<p>The plugin follows:<br />
* WordPress PHP Coding Standards<br />
* WordPress JavaScript Coding Standards<br />
* WordPress CSS Coding Standards<br />
* PSR-12 coding standards where applicable</p>
<h4>Testing</h4>
<p>Before submitting changes:<br />
* Test with multiple WordPress versions<br />
* Test with different themes<br />
* Test with other plugins<br />
* Run PHP linting tools<br />
* Test JavaScript functionality</p>
<h3>License</h3>
<p>This plugin is licensed under the GPLv2 or later.</p>
<p>This program is free software; you can redistribute it and/or modify it under the terms of the GNU General Public License as published by the Free Software Foundation; either version 2 of the License, or (at your option) any later version.</p>
<p>This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details.</p>
<h3>Credits</h3>
<h4>Development Team</h4>
<ul>
<li><strong>BetterCX Team</strong> – Plugin development and maintenance</li>
<li><strong>WordPress Community</strong> – Testing and feedback</li>
<li><strong>Open Source Contributors</strong> – Code improvements and bug fixes</li>
</ul>
<h4>Third-Party Libraries</h4>
<p>This plugin uses the following open source libraries:<br />
* BetterCX Widget (MIT License)<br />
* WordPress Core APIs (GPLv2+)<br />
* Modern JavaScript (ES6+)</p>
<h4>Acknowledgments</h4>
<p>Special thanks to:<br />
* WordPress.org Plugin Directory team<br />
* WordPress community contributors<br />
* Beta testers and early adopters<br />
* All users who provide feedback and suggestions</p>
<h3>Technical Details</h3>
<h4>Requirements</h4>
<ul>
<li>WordPress 5.0 or higher</li>
<li>PHP 7.4 or higher</li>
<li>Modern web browser (Chrome 60+, Firefox 55+, Safari 12+, Edge 79+)</li>
<li>HTTPS recommended for production use</li>
</ul>
<h4>Performance</h4>
<ul>
<li>Lightweight and fast loading</li>
<li>Optimized asset delivery</li>
<li>Minimal database queries</li>
<li>Efficient caching mechanisms</li>
</ul>
<h4>Security</h4>
<ul>
<li>Input sanitization and validation</li>
<li>Output escaping</li>
<li>Nonce verification</li>
<li>Capability checks</li>
<li>Secure API communication</li>
</ul>
<h4>Compatibility</h4>
<ul>
<li>WordPress 5.0 – 6.8+</li>
<li>PHP 7.4 – 8.3+</li>
<li>All major browsers</li>
<li>Mobile and tablet devices</li>
<li>Popular WordPress themes</li>
<li>Major page builders</li>
</ul>
<h3>Additional Information</h3>
<h4>Plugin URI</h4>
<p>https://wordpress.org/plugins/bettercx-widget/</p>
<h4>Author URI</h4>
<p>https://bettercx.ai</p>
<h4>Tags</h4>
<p>chat, widget, customer support, ai, live chat, support, customer service, chatbot, bettercx, artificial intelligence, automation, help desk, customer experience</p>
<h4>Requires Plugins</h4>
<p>None</p>
<h4>Network</h4>
<p>No</p>
<h4>Multisite</h4>
<p>Yes, works with WordPress Multisite</p>
<h4>Export</h4>
<p>Yes, settings can be exported and imported</p>
<h4>Import</h4>
<p>Yes, settings can be imported from exported files</p>
<h4>Last Updated</h4>
<p>2024-01-15</p>
<h4>Version</h4>
<p>1.0.5</p>
<h4>Minimum WordPress Version</h4>
<p>5.0</p>
<h4>Tested WordPress Version</h4>
<p>6.8</p>
<h4>Minimum PHP Version</h4>
<p>7.4</p>
<h4>Tested PHP Version</h4>
<p>8.3</p>
<h4>Stable Tag</h4>
<p>1.0.5</p>
<h4>Development Version</h4>
<p>1.0.5</p>
<h4>Requires at least</h4>
<p>5.0</p>
<h4>Tested up to</h4>
<p>6.8</p>
<h4>Requires PHP</h4>
<p>7.4</p>
<h4>License</h4>
<p>GPLv2 or later</p>
<h4>License URI</h4>
<p>https://www.gnu.org/licenses/gpl-2.0.html</p>
<h4>Text Domain</h4>
<p>bettercx-widget</p>
<h4>Domain Path</h4>
<p>/languages</p>
<h4>Network</h4>
<p>false</p>
<h4>Update URI</h4>
<p>https://wordpress.org/plugins/bettercx-widget/</p>


BetterCX Widget

Professional AI-powered chat widget for BetterCX platform. Seamlessly integrate intelligent customer support into any WordPress website.

voxfor

<p>Voxfor Secure Live Chat and AI Support is a complete live chat solution designed specifically for WordPress websites. It provides real-time communication between website visitors and administrators with a focus on performance, security, and user experience.</p>
<p><strong>Works Out of the Box:</strong> The chat widget automatically appears on your site after activation – no shortcodes or widgets required. Simply activate the plugin, set your status to “Online” in the admin panel, and start receiving chats immediately.</p>
<p><strong>Professional Features:</strong> Get enterprise-level functionality including real-time messaging, visitor tracking, advanced analytics, user management, chat history, and AI automation – all integrated seamlessly into your WordPress dashboard.</p>
<p><strong>External Services:</strong> This plugin may connect to optional external services (Anthropic AI API, IP geolocation) to provide enhanced features. All external services are optional, clearly documented, and can be disabled. See the “External Services” section below for complete details.</p>
<h4>Resources</h4>
<ul>
<li><a href="https://www.voxfor.com/voxfor-secure-live-chat-ai-support-plugin-wordpress.php" rel="nofollow ugc">Explore Voxfor Live Chat Plugin</a></li>
<li><a href="https://www.voxfor.com/voxfor-secure-live-chat-ai-support-plugin-wordpress.php#documentation" rel="nofollow ugc">Setup & Configuration Guide</a></li>
<li><a href="https://www.youtube.com/watch?v=ZSIUrUc4dkg" rel="nofollow ugc">Complete WordPress Setup Tutorial</a></li>
</ul>
<h4>Key Features</h4>
<ul>
<li><strong>Real-time Messaging</strong> – Instant communication using AJAX polling</li>
<li><strong>Advanced Analytics</strong> – Comprehensive reporting and visitor tracking</li>
<li><strong>AI Bot Integration</strong> – Automated responses with Claude Sonnet 4</li>
<li><strong>Mobile Optimized</strong> – Mobile-first responsive design</li>
<li><strong>Security Focused</strong> – CSRF protection, input sanitization, and rate limiting</li>
<li><strong>Multi-language Support</strong> – Translation ready with proper internationalization</li>
<li><strong>File Sharing</strong> – Secure file upload and sharing capabilities</li>
<li><strong>Admin Dashboard</strong> – Comprehensive management interface</li>
</ul>
<h4>Technical Features</h4>
<ul>
<li>WordPress coding standards compliant</li>
<li>Object-oriented architecture</li>
<li>Proper database schema with caching</li>
<li>Security-first development approach</li>
<li>Performance optimized with caching strategies</li>
<li>REST API integration</li>
<li>AJAX polling</li>
</ul>
<h4>Use Cases</h4>
<ul>
<li>Customer support for e-commerce sites</li>
<li>Lead generation and sales assistance</li>
<li>Technical support and troubleshooting</li>
<li>General visitor engagement</li>
<li>Automated responses and FAQ handling</li>
</ul>
<h3>External Services</h3>
<p>This plugin connects to external services to provide enhanced functionality. Below is a complete disclosure of all external services used:</p>
<h4>Anthropic AI API (Optional)</h4>
<p><strong>What it’s used for:</strong> AI-powered automated chat responses and intelligent conversation handling.</p>
<p><strong>When data is sent:</strong> Only when AI features are enabled and an API key is provided. Data is sent when:<br />
– Visitors send messages and AI auto-response is enabled<br />
– Administrators refresh the AI model list<br />
– AI agent processes chat conversations</p>
<p><strong>What data is sent:</strong><br />
– Chat messages and conversation context<br />
– System prompts and AI configuration settings<br />
– API authentication key (stored locally, transmitted securely)<br />
– No personal visitor information beyond the chat content</p>
<p><strong>Service provider:</strong> Anthropic, Inc.<br />
– <a href="https://www.anthropic.com/legal/consumer-terms" rel="nofollow ugc">Terms of Service Consumer</a><br />
– <a href="https://www.anthropic.com/legal/commercial-terms" rel="nofollow ugc">Terms of Service Commercial</a><br />
– <a href="https://www.anthropic.com/legal/privacy" rel="nofollow ugc">Privacy Policy</a><br />
– <a href="https://docs.anthropic.com/en/api/overview" rel="nofollow ugc">API Documentation</a></p>
<h4>IP Geolocation Service (Optional)</h4>
<p><strong>What it’s used for:</strong> Visitor location tracking for analytics and geographic chat distribution reports.</p>
<p><strong>When data is sent:</strong> Only when visitor tracking is enabled. Data is sent when:<br />
– New visitors access your website<br />
– Analytics reports are generated</p>
<p><strong>What data is sent:</strong><br />
– Visitor IP addresses (anonymized after processing)<br />
– No personal information or browsing data</p>
<p><strong>Service provider:</strong> IP-API.com<br />
– <a href="http://ip-api.com/" rel="nofollow ugc">Service Website</a><br />
– <a href="http://ip-api.com/docs/legal" rel="nofollow ugc">Terms and Policies</a><br />
– <a href="http://ip-api.com/docs/legal" rel="nofollow ugc">Privacy Policy</a><br />
– <strong>Data retention:</strong> Results are cached locally for 24 hours to minimize requests</p>
<h4>Data Protection Notes</h4>
<ul>
<li>All external service communications use HTTPS encryption</li>
<li>API keys and sensitive data are stored securely in your WordPress database</li>
<li>You can disable any external service integrations at any time</li>
<li>No data is sent to external services without your explicit configuration</li>
<li>The plugin works fully offline – external services are optional enhancements</li>
</ul>
<h3>Quick Start Guide</h3>
<p><strong>Get started in 3 simple steps:</strong></p>
<ol>
<li><strong>Activate the Plugin</strong> – The chat widget automatically appears on your site</li>
<li><strong>Go Online</strong> – Navigate to ‘Voxfor Chat’ <span aria-hidden="true" class="wp-exclude-emoji">→</span> ‘Live Chat’ and set status to “Online”  </li>
<li><strong>Start Chatting</strong> – You’ll receive notifications when visitors start conversations</li>
</ol>
<p><strong>Optional Setup:</strong><br />
* Customize appearance: ‘Voxfor Chat’ <span aria-hidden="true" class="wp-exclude-emoji">→</span> ‘Settings’<br />
* Enable AI automation: ‘Voxfor Chat’ <span aria-hidden="true" class="wp-exclude-emoji">→</span> ‘AI Agent’ (requires Anthropic API key)<br />
* View analytics: ‘Voxfor Chat’ <span aria-hidden="true" class="wp-exclude-emoji">→</span> ‘Analytics’<br />
* Manage chat history: ‘Voxfor Chat’ <span aria-hidden="true" class="wp-exclude-emoji">→</span> ‘Chat History’</p>
<h3>Developer Notes</h3>
<p>This plugin follows WordPress coding standards and best practices:</p>
<ul>
<li>All user inputs are properly sanitized and validated</li>
<li>Database queries use prepared statements</li>
<li>Proper nonce verification for all forms</li>
<li>Comprehensive error handling and logging</li>
<li>Performance optimized with strategic caching</li>
<li>Internationalization ready</li>
</ul>
<p>For developers looking to extend the plugin, hooks and filters are available throughout the codebase.</p>


Voxfor Secure Live Chat and AI Support

Professional secure live chat system with real-time messaging, advanced analytics, AI integration, and multi-language support.

BetterCX Widget vs Voxfor Secure Live Chat and AI Support