Bombyx Labs

Bombyx Website Assistant helps visitors ask questions and get useful answers while they stay on your website.
Use the site-wide chat button, add the assistant inside a page with the block or shortcode, and adjust the text, colors, and per-page block layout from WordPress. Visitor questions are answered by the assistant you manage in Bombyx Labs.
Support: https://bombyxlabs.com/contact
External service disclosure:
<ul>
<li>This plugin connects to the Bombyx Labs service at https://bombyxlabs.com.</li>
<li>A Bombyx Labs account and configured website assistant are required.</li>
<li>Visitor questions, the sanitized current page URL, the site URL, short-lived rendered page tokens, and a pseudonymous visitor/session identifier are sent to Bombyx Labs so the assistant can answer and report first-party assistant usage to the organization owner. Rendered page tokens are scoped by widget key, action, sanitized page URL, expiration, and per-action use limits; the site scan/proxy signing secret is never rendered in public markup.</li>
<li>The plugin sends privacy-safe assistant analytics events for impressions, opens, closes, active visible time, source-link clicks, feedback, lead-card lifecycle, dictation lifecycle, attachment use, and helpful opener lifecycle. These analytics events do not include visitor message text, lead field values, query strings, fragments, private page paths, private page content, passwords, tokens, payment details, or customer email/phone values.</li>
<li>If helpful openers are enabled, the plugin may send sanitized page URL, redacted page title, referrer domain or same-site referrer path, active visible time on page, scroll depth, recent same-site page trail, helpful opener fields, and shown/dismissed/responded lifecycle events to Bombyx Labs to decide whether to show one helpful opener and measure whether it was used. It does not send form values, query strings, fragments, private page paths, or private page content for helpful openers. Helpful openers are supported for the site-wide bubble, not inline block embeds.</li>
<li>When an administrator starts a page scan, readable public WordPress page and post content and related URLs/titles are made available to Bombyx Labs so the assistant can use them as training material.</li>
<li>When readable public pages or posts are saved, published, unpublished, trashed, or deleted, the plugin sends a signed refresh event to Bombyx Labs so training material can stay current.</li>
<li>The plugin does not load executable JavaScript from Bombyx Labs.</li>
<li>Do not use the assistant to collect passwords, payment information, health information, or other sensitive private information.</li>
<li>Support: https://bombyxlabs.com/contact</li>
<li>Terms of Use: https://bombyxlabs.com/terms</li>
<li>Privacy Policy: https://bombyxlabs.com/privacy</li>
</ul>
<h3>Shortcode</h3>
Use the saved default widget key:
<pre><code>[bombyx_assistant]
</code></pre>
Use a page-specific widget key:
<pre><code>[bombyx_assistant widget="YOUR_WIDGET_KEY"]
</code></pre>
Show the assistant as an inline chat box in the page content:
<pre><code>[bombyx_assistant display="inline"]
</code></pre>
Set inline size overrides with positive pixel values:
<pre><code>[bombyx_assistant display="inline" height="720" max_width="900"]
</code></pre>

Bombyx Website Assistant

Add a trained Bombyx Labs assistant to your WordPress site so visitors can get answers on any page.

byNeural Team

The byNeural WooCommerce Integration plugin connects the byNeural AI Virtual Assistant platform with WooCommerce, enabling seamless integration between the two systems. This plugin serves two main purposes: providing limited access to WooCommerce data and embedding the Virtual Assistant widget into the WordPress website.
The first function of the plugin is to provide secure access to specific WooCommerce data, such as product information and shipping statuses, from the byNeural platform. Only public product details that are already visible on the WooCommerce website are accessible. To access shipping statuses, the order ID and an access key must be provided, ensuring that only the customer who placed the order can retrieve this information. The plugin requires the WordPress user to enter an access key in the plugin’s settings panel. This key is used to authenticate and enable secure access to WooCommerce data exclusively via requests that include the correct key in the URL. This design ensures privacy and exclusive use of the information.
The second function of the plugin is to embed the byNeural AI Virtual Assistant widget into the WordPress website. The plugin injects a script hosted on byNeural’s server, enabling the Assistant to be displayed and used directly on the site.
Note: This plugin loads a remote script (https://static.byneural.es/dist2/bundle.js). Refer to our privacy policy at https://byneural.ai/politicas-asistentes and for more information. Users of the platform and the plugin have already accepted byNeural’s privacy policies prior to use.
<h3>External Services</h3>
1) byNeural AI Assistant 
 – Domain/Service: https://static.byneural.es (byNeural) 
 – What it’s used for: The plugin injects a script that displays the byNeural AI Virtual Assistant widget on your site. 
 – What data is sent and when: When visitors interact with the Assistant, usage data (e.g., messages typed, conversation context) is sent to byNeural’s servers for processing. 
 – Terms of service & privacy policy: 
 – <a href="https://byneural.ai/terminos-y-condiciones" rel="nofollow ugc">byNeural Terms and Conditions</a> 
 – <a href="https://byneural.ai/politicas-asistentes" rel="nofollow ugc">byNeural Privacy Policy</a>
2) Shipping Trackers (optional links displayed to help your customers track orders) 
 – NACEX (https://www.nacex.es/) 
 – We generate a tracking link if your site uses the NACEX shipping method and the order data includes a NACEX expedition code. 
 – When clicking that link, your order’s tracking code is passed to NACEX to display shipping status. 
 – <a href="https://www.nacex.es/irPolitica.do" rel="nofollow ugc">NACEX privacy policy</a> 
 – <a href="https://www.nacex.es/pages/img/servicios/condiciones_tramitaciones/NACEX_SERVICIOS_15_COND_GEN_INTERN_en.pdf" rel="nofollow ugc">NACEX Terms & Conditions</a> 
 – SEUR (https://www.seur.com/) 
 – We provide a link for SEUR tracking if your site uses SEUR and there is a SEUR shipping ID associated with the order. 
 – The tracking code is included in the link so the shipping status can be displayed. 
 – <a href="https://www.seur.com/en/privacy-policy-and-cookies/" rel="nofollow ugc">SEUR Privacy Policy</a> 
 – <a href="https://www.seur.com/es/condiciones-de-transporte/" rel="nofollow ugc">SEUR Terms and Transport Conditions</a> 
 – GLS (https://www.gls-spain.es/) 
 – A link is generated for GLS if you have GLS shipping info in the order (barcode and shipping postcode). 
 – Clicking the link will pass that information to GLS to show shipping progress. 
 – <a href="https://www.gls-spain.es/en/terms-and-conditions/" rel="nofollow ugc">GLS Terms and Conditions</a> 
 – <a href="" rel="nofollow ugc">GLS Privacy Policy</a>https://gls-group.eu/GROUP/en/privacy-policy/ 
 – <a href="https://www.gls-spain.es/en/data-protection/" rel="nofollow ugc">GLS Data Protection declaration</a>
3) ByNeural Platform redirection button 
 – This plugin connects to the byNeural platform to configure and manage the integration with WooCommerce. When users click the “Plataforma byNeural” button, they are redirected to the external URL: https://byneural.ai/dashboard. No data is automatically sent to the byNeural platform by this plugin when clicking the button.
These external links and scripts are essential for the plugin’s functionality, allowing both the byNeural AI Assistant to be shown and the shipping trackers to be displayed if required.

ByNeural AI Assistant

The byNeural WooCommerce Integration plugin connects the byNeural AI Virtual Assistant platform with WooCommerce, enabling seamless integration betwee …

Bombyx Website Assistant vs ByNeural AI Assistant