Bontact Multichannel Live Support

Bontact is a smart, multi-channel communication tool that converts your site visitors into paying customers. Our clean and customizable widget hovers neatly over your site and provides visitors with live chat, callback, text, and email options. With our online dashboard, you can manage all of your interactions, as well as monitor where visitors are and how long they’ve been surfing. If you feel that they need assistance at any point, step in and initiate a live chat.
With Bontact, you’re offering your visitors flexible and accessible support, while transforming them into happy customers.
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Widget Options on Your Site
<ul>
<li>Callback – After visitors enter their phone number (landline or mobile, from anywhere in the world), they’re automatically called back within seconds and connected with you. This call is free for visitors. </li>
<li>Live Chat – Visitors can initiate a chat with with you in real time.</li>
<li>Text Message – Visitors can send a free international text message to your phone. You can reply to them directly, without international fees.</li>
<li>Email – Visitors fill out a form that’s sent directly to your inbox.</li>
</ul>
Live Chat Options in Your Dashboard
<ul>
<li>Invite visitors to a live chat session</li>
<li>Easily manage all ongoing chats</li>
<li>Reply to visitor-initiated chats</li>
<li>Transfer chats between representatives</li>
<li>Incorporate templates</li>
<li>Print transcripts</li>
</ul>
Dashboard Capabilities
<ul>
<li>Customize your widget</li>
<li>Monitor visitor activity including their IPs, status (surfing or chat), duration of their stay, and the page they’re on at any given moment</li>
<li>Manage leads with detailed reports of all previous interactions</li>
<li>View history of text messages, chats, and emails</li>
<li>Record and play calls</li>
<li>View important statistics like your most visited pages, browsers your visitors used, interaction counts, and more</li>
<li>Add Google Analytics (event and conversion tracking) </li>
<li>API integration</li>
<li>Enable desktop notifications so that you won’t miss a thing</li>
</ul>
Find out more about all of Bontact’s capabilities in our <a href="http://dashboard.bontact.com/html/bontact_Guide_en.pdf" rel="nofollow ugc">user manual</a> .
Feel free to look at our <a href="http://demo-bontact.ucoz.com/" rel="nofollow ugc">demo site</a> and <a href="https://dashboard.bontact.com/html/login.aspx?username=demo@bontact.com&pass=demo" rel="nofollow ugc">demo dashboard</a> .
Bontact: your customer touchpoint.
<h3>Short Description</h3>
Engage visitors with a multi-channel communication widget that includes live chat, callback, text messages, and email. Increase their satisfaction and your conversion rates.

Bontact – Multichannel Live Contact Form

snapengage ,contact us ,Zopim ,zendesk ,clickdesk ,olark Requires at least: 3.5 Tested up to: 4.7.1 Stable tag: 1.2.2 License: GPLv2 or later

michaelbo

This is a new plugin, designed from the ground up to bridge osTicket & WordPress.
I needed a support ticket system plugin for a site i was building and try most of the plugins on wordpress, I just couldn’t get them to work, so i decided to create a bridge for my clients current ticket system. After doing this I thought maybe someone else could use it also.
Old -> osTicket-WP-Bridge will email you and the client when new tickets and post replies are created, answer the tickets in the osTicket admin area as you normally would.
New -> In osTicket-WP-Bridge v1.9.2 you can now view tickets and post a reply in wordpress dashboard, no need to login to the admin area of osTicket to answer tickets.
I received a lot of emails on creating these functions in the wordpress admin area, so i did and some features that osTicket didn’t have, just to make it easier.
I will be adding more functions & features down the line to make it better for all, as you can see in my change log versions.
If there is something you would like to see in the next version, please let me know.
For Support/Qustions: http://a1-9.com/forums/ 
osTicket Bridge Demo: http://osticket-wp-bridge.a1-9.com/

osTicket WP Bridge

Integrate osTicket into your wordpress site with our easy to use osTicket WP Bridge plugin.

Bontact – Multichannel Live Contact Form vs osTicket WP Bridge