Bontact Multichannel Live Support

Bontact is a smart, multi-channel communication tool that converts your site visitors into paying customers. Our clean and customizable widget hovers neatly over your site and provides visitors with live chat, callback, text, and email options. With our online dashboard, you can manage all of your interactions, as well as monitor where visitors are and how long they’ve been surfing. If you feel that they need assistance at any point, step in and initiate a live chat.
With Bontact, you’re offering your visitors flexible and accessible support, while transforming them into happy customers.
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Widget Options on Your Site
<ul>
<li>Callback – After visitors enter their phone number (landline or mobile, from anywhere in the world), they’re automatically called back within seconds and connected with you. This call is free for visitors. </li>
<li>Live Chat – Visitors can initiate a chat with with you in real time.</li>
<li>Text Message – Visitors can send a free international text message to your phone. You can reply to them directly, without international fees.</li>
<li>Email – Visitors fill out a form that’s sent directly to your inbox.</li>
</ul>
Live Chat Options in Your Dashboard
<ul>
<li>Invite visitors to a live chat session</li>
<li>Easily manage all ongoing chats</li>
<li>Reply to visitor-initiated chats</li>
<li>Transfer chats between representatives</li>
<li>Incorporate templates</li>
<li>Print transcripts</li>
</ul>
Dashboard Capabilities
<ul>
<li>Customize your widget</li>
<li>Monitor visitor activity including their IPs, status (surfing or chat), duration of their stay, and the page they’re on at any given moment</li>
<li>Manage leads with detailed reports of all previous interactions</li>
<li>View history of text messages, chats, and emails</li>
<li>Record and play calls</li>
<li>View important statistics like your most visited pages, browsers your visitors used, interaction counts, and more</li>
<li>Add Google Analytics (event and conversion tracking) </li>
<li>API integration</li>
<li>Enable desktop notifications so that you won’t miss a thing</li>
</ul>
Find out more about all of Bontact’s capabilities in our <a href="http://dashboard.bontact.com/html/bontact_Guide_en.pdf" rel="nofollow ugc">user manual</a> .
Feel free to look at our <a href="http://demo-bontact.ucoz.com/" rel="nofollow ugc">demo site</a> and <a href="https://dashboard.bontact.com/html/login.aspx?username=demo@bontact.com&pass=demo" rel="nofollow ugc">demo dashboard</a> .
Bontact: your customer touchpoint.
<h3>Short Description</h3>
Engage visitors with a multi-channel communication widget that includes live chat, callback, text messages, and email. Increase their satisfaction and your conversion rates.

Bontact – Multichannel Live Contact Form

snapengage ,contact us ,Zopim ,zendesk ,clickdesk ,olark Requires at least: 3.5 Tested up to: 4.7.1 Stable tag: 1.2.2 License: GPLv2 or later

websupporter

Support Ticket enables you to easily create your own ticket system on your WordPress page. Users can submit tickets, ticket agents can answer tickets, change the ticket status, enter private notes. With a shortcode, you can display the create ticket form on the frontend. Visitors who are not logged in will be registered, or – if the submitted email address exists in the database – asked to login.
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Administrators can change the ticket agents and configure the plugin. You can define an HTML email template, which will be used for the correspondence with your clients. You can extend the ticket form with textfields and selectboxes of your own.
The plugin comes with dozens of filter and action hooks which enable your developer to extend the plugins functionality, so they fit exactly your needs.
For more information please visit <a href="http://wpsupportticket.com/" title="WordPress Support Ticket Plugin" rel="nofollow ugc">WP Support Ticket</a>.

Support Ticket

The support ticket solution for WordPress

Bontact – Multichannel Live Contact Form vs Support Ticket