Bontact Multichannel Live Support

<p>Bontact is a smart, multi-channel communication tool that converts your site visitors into paying customers. Our clean and customizable widget hovers neatly over your site and provides visitors with live chat, callback, text, and email options. With our online dashboard, you can manage all of your interactions, as well as monitor where visitors are and how long they’ve been surfing. If you feel that they need assistance at any point, step in and initiate a live chat.</p>
<p>With Bontact, you’re offering your visitors flexible and accessible support, while transforming them into happy customers.</p>
<p><iframe loading="lazy" title="How to set up Bontact on a WordPress website?" width="750" height="422" src="https://www.youtube.com/embed/95YqlkZTVv8?feature=oembed" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe></p>
<p><strong>Widget Options on Your Site</strong></p>
<ul>
<li>Callback – After visitors enter their phone number (landline or mobile, from anywhere in the world), they’re automatically called back within seconds and connected with you. This call is free for visitors. </li>
<li>Live Chat – Visitors can initiate a chat with with you in real time.</li>
<li>Text Message – Visitors can send a free international text message to your phone. You can reply to them directly, without international fees.</li>
<li>Email – Visitors fill out a form that’s sent directly to your inbox.</li>
</ul>
<p><strong>Live Chat Options in Your Dashboard</strong></p>
<ul>
<li>Invite visitors to a live chat session</li>
<li>Easily manage all ongoing chats</li>
<li>Reply to visitor-initiated chats</li>
<li>Transfer chats between representatives</li>
<li>Incorporate templates</li>
<li>Print transcripts</li>
</ul>
<p><strong>Dashboard Capabilities</strong></p>
<ul>
<li>Customize your widget</li>
<li>Monitor visitor activity including their IPs, status (surfing or chat), duration of their stay, and the page they’re on at any given moment</li>
<li>Manage leads with detailed reports of all previous interactions</li>
<li>View history of text messages, chats, and emails</li>
<li>Record and play calls</li>
<li>View important statistics like your most visited pages, browsers your visitors used, interaction counts, and more</li>
<li>Add Google Analytics (event and conversion tracking) </li>
<li>API integration</li>
<li>Enable desktop notifications so that you won’t miss a thing</li>
</ul>
<p>Find out more about all of Bontact’s capabilities in our <a href="http://dashboard.bontact.com/html/bontact_Guide_en.pdf" rel="nofollow ugc">user manual</a> .</p>
<p>Feel free to look at our <a href="http://demo-bontact.ucoz.com/" rel="nofollow ugc">demo site</a> and <a href="https://dashboard.bontact.com/html/login.aspx?username=demo@bontact.com&pass=demo" rel="nofollow ugc">demo dashboard</a> .</p>
<p>Bontact: your customer touchpoint.</p>
<h3>Short Description</h3>
<p>Engage visitors with a multi-channel communication widget that includes live chat, callback, text messages, and email. Increase their satisfaction and your conversion rates.</p>


Bontact – Multichannel Live Contact Form

snapengage ,contact us ,Zopim ,zendesk ,clickdesk ,olark Requires at least: 3.5 Tested up to: 4.7.1 Stable tag: 1.2.2 License: GPLv2 or later

olivier

<p>This WordPress plugin adds the features of a complete support ticket system for WordPress. This allows users to submit tickets to report problems or get support on whatever you want directly through your WordPress website. Users can set the status, priority, product and type of each ticket submitted into this WordPress support plugin. WATS is perfect WordPress plugin for support plus advanced issue management.</p>
<h4>Plugin’s Official website</h4>
<p>WP Advanced Ticket System : <a href="https://www.ticket-system.net/" title="WP Advanced Ticket System" rel="nofollow ugc">ticket-system.net</a>.</p>
<p>On the official website, you’ll find detailed setup instructions, anwsers to FAQ and premium release order page.</p>
<h4>WATS offers multiple ways for your customers to submit tickets :</h4>
<ul>
<li>through the frontend form without any authentication nor registration (Premium release)</li>
<li>through the admin site via the shared guest user feature without any registration</li>
<li>through the admin side for all users with a minimum level of contributor</li>
<li>directly by email (Premium release)</li>
</ul>
<h4>WP Advanced Ticket System key features</h4>
<h4>Free release of WordPress support plugin :</h4>
<ul>
<li>ticket submission through the admin for registered users</li>
<li>ticket submission through the admin for unregistered users via the shared guest user feature</li>
<li>ticket submission and update on behalf of users, usefull for call centre</li>
<li>priority, status, type and product values preset by the admin</li>
<li>priority, status, type and product keys definition and update for each ticket</li>
<li>ticket statistics through dashboard and frontend widgets</li>
<li>smooth integration with WordPress themes</li>
</ul>
<h4>In addition to that, WP Advanced Ticket System Premium release brings in :</h4>
<ul>
<li>ticket submission through the frontend (Premium release)</li>
<li>ticket submission through email piping (Premium release)</li>
<li>ticket assignment (Premium release)</li>
<li>file uploader to allow registered users to attach files to the ticket in the frontend and admin sides (Premium release)</li>
<li>HTML WYSIWYG editor for ticket submission and ticket update in the frontend (Premium release)</li>
<li>unlimited number of text input, radio button, checkbox, drop down selector and datepicker custom fields for tickets, fully integrated with total control over read/write rights for each section (Premium release)</li>
<li>internal comments support for private exchanges between admins (Premium release)</li>
<li>mail notification upon new ticket submission for admins (Premium release)</li>
<li>mail notification based on key rules (product, priority, status and ticket types as well as author company and country) upon new ticket submission and ticket update for selected distribution list, ticket author, ticket updaters, ticket owner and admins (Premium release)</li>
<li>mail notification at regular intervals based on ticket due date (Premium release)</li>
<li>mail notification upon ticket update for ticket originator, updaters and admins (Premium release)</li>
<li>complete control over mail notifications format through the API (Premium release)</li>
<li>ticket list filtering, sorting and export to Excel in the frontend (Premium release)</li>
<li>advanced user profile features : account expiration date, country and company definition, user profile email modification prevention (Premium release)</li>
<li>possibility to group users by company (Premium release)</li>
<li>scalability : able to work on websites with more than 50.000 users! (Premium release)</li>
</ul>
<p>WATS offers a wide range of features. A lot of options are available to allow you to set it up according to your needs thus making WATS compliant with most of the requirements.</p>
<h4>Examples of use of WATS :</h4>
<ul>
<li>WordPress technical support software</li>
<li>complaint ticket system</li>
<li>trouble report system</li>
<li>IT ticketing system</li>
<li>repair tracking system</li>
<li>call log system</li>
<li>customer relationship management (CRM) system</li>
<li>software release lifecycle management</li>
<li>service request system</li>
<li>company, hotel or real estate service desk</li>
<li>helpdesk system</li>
<li>contact form with database tracking</li>
<li>collaborative content site with frontend post submission</li>
<li>appointment request system</li>
<li>easy ticket management for large organization</li>
<li>booking system</li>
</ul>
<h4>Translations :</h4>
<ul>
<li>English (Minimum release : 1.0, Originator : Olivier)</li>
<li>French (Minimum release : 1.0, Originator : Olivier)</li>
<li>German (Minimum release : 1.0.23, Originator : Tobias Kalleder)</li>
<li>Spanish (Minimum release : 1.0.49, Originator : Esteban)</li>
<li>Lithuanian (Minimum release : 1.0.50, Originator : Arturas)</li>
<li>Russian (Minimum release : 1.0.53, Originators : Alexey and Eugene)</li>
<li>Indonesian (Minimum release : 1.0.53, Originator : Rizal Fauzie)</li>
<li>Italian (Minimum release : 1.0.54, Originators : Erick Jara, Alessandro Pagano and Roberto Scano)</li>
<li>Polish (Minimum release : 1.0.55, Originator : Eryk Lewandowski)</li>
<li>Belarussian (Minimum release : 1.0.56, Originator : Alex)</li>
<li>Romanian (Minimum release : 1.0.56, Originator : Alex)</li>
<li>Dutch (Minimum release : 1.0.56, Originator : Anita Berghoef)</li>
<li>Hindi (Minimum release : 1.0.56, Originator : Outshine Solutions)</li>
<li>Slovak (Minimum release : 1.0.57, Originator : Branco)</li>
<li>Norwegian (Minimum release : 1.0.59, Originator : Ole Petter)</li>
<li>Ukrainian (Minimum release : 1.0.59, Originator : Howard)</li>
<li>Irish (Minimum release : 1.0.62, Originator : Jordan)</li>
</ul>


WP Advanced Ticket System, Elite Support Helpdesk

WATS is a ticket system, used by helpdesk staff to deliver support. WATS stands for WP Advanced Ticket System.

Bontact – Multichannel Live Contact Form vs WP Advanced Ticket System, Elite Support Helpdesk