Freemius

meowcrew

<p>Subscriptions can be canceled for many reasons. By learning these reasons through surveys and responding with appropriate offers, you can turn a potential cancellation into a continued subscription.</p>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/ALtVGbFax-g?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<p>Important links:<br />
<strong><a href="https://meow-crew.com/plugin/cancellation-survey-and-offers-for-woocommerce-subscriptions" rel="nofollow ugc">Premium Version Page</a></strong> | <strong><a href="https://cancellation.meow-crew.com/demo" rel="nofollow ugc">Demo for Plugin Testing</a></strong> | <strong><a href="https://meow-crew.com/documentation/cancellation-surveys-offers-for-woo-subscriptions-documentation" rel="nofollow ugc">Plugin Documentation</a></strong></p>
<p>Cancellation Survey and Offers for WooCommerce Subscriptions helps you keep more subscribers by addressing their concerns when they decide to cancel. This plugin lets you set up surveys to understand why customers are leaving and offers them discounts, or skip next renewal to encourage them to stay.</p>
<h3>Features</h3>
<ul>
<li><strong>Customizable Feedback Forms</strong>: Create surveys to understand why customers want to stop their subscriptions.</li>
<li><strong>Ask for details</strong>: Specify certain cancellation reasons that require users to provide a detailed response.</li>
<li><strong>Extended text editor</strong>: Use the extended editor in survey descriptions to attach media, style your text, and more.</li>
<li><strong>Segmented Surveys and Offers</strong>: Make different surveys and offers for various types of products and categories as well as user roles or accounts.</li>
<li><strong>Detailed Analytics</strong>: Track each cancellation attempt, cancellation reasons, and (in the premium version) the performance of retention offers in the survey dashboard.</li>
<li><strong>Numerous Hooks</strong>: Both survey and retention offer popups include multiple hooks for adding custom text, media, and more.</li>
</ul>
<h3>Premium Features</h3>
<ul>
<li><strong>Automated Retention Offers</strong>: Automatically offer retention incentives if certain survey answers are chosen.</li>
<li><strong>Offer discounts</strong>: Apply a discount to the userâ€™s subscription when they accept a retention offer to keep their subscription.</li>
<li><strong>Offer to skip renewal</strong>: Allow users to postpone their next renewal by one subscription period instead of canceling.</li>
<li><strong>Inherits Coupon Code Capabilities</strong>: Plugin’s discount offers are based on coupon codes, so you can utilize all features of coupon codes to create discounts.</li>
<li><strong>Subscription Duration Limits</strong>: Limit on whom discounts are offered based on how long the subscription has been active.</li>
<li><strong>Retention offers for trials</strong>: Exclude users still in their free trial from receiving retention offers.</li>
</ul>
<p>The plugin works with WooCommerce’s recurring coupon codes to offer discounts when someone tries to cancel their subscription. It includes all the features of recurring coupon codes, such as fixed amount off, percentage off, or discounts for a set number of renewals. Additionally, since the discount system is based on regular WooCommerce coupons, you can enhance your discount strategies by integrating with other plugins that enhance coupon codes (like Smart Coupons). This combination gives you greater control over your discount offers, making it easier to tailor them to specific subscription scenarios.</p>
<h3>How to use</h3>
<ol>
<li><strong>Create cancellation survey</strong> – Design and deploy surveys to understand why customers might cancel their subscriptions. These surveys can be tailored to specific subscriber segments and product types, allowing you to gather precise feedback directly from the source.</li>
<li><strong>Add retention offer to cancellation survey</strong> – Attach specific discount offers (offers are based on coupons) or offer to skip next renewal, to your surveys that automatically trigger based on certain responses. This allows you to immediately address customer concerns with enticing offers, aiming to convert potential cancellations into retained subscriptions.</li>
<li><strong>Set limits to users, subscriptions, and products</strong> – Set restrictions to control who can receive retention offers and under what conditions. Set parameters based on user roles, subscription duration, and product categories to ensure offers are targeted and effective.</li>
<li><strong>Test surveys and offers</strong> – Make a test purchase of a subscription and attempt to cancel it through the user account. Choose a cancellation reason and check if you receive a discount offer (provided the reason is linked to an offer). If an offer is presented, accept it and verify how the total is adjusted.</li>
<li><strong>Track retention success in dashboard</strong> – Go to Survey Answers in the Surveys & Offers tab, where you can view all cancellation attempts along with the selected reasons, the coupon codes offered, and their success status.</li>
</ol>
<p>By making retention offers and collecting feedback during the cancellation process, the Cancellation Survey and Offers for WooCommerce Subscriptions plugin helps you address subscriber concerns effectively, encouraging them to reconsider their decision to cancel.</p>


Cancellation Survey and Offers for Woo Subscriptions

Increase retention for WooCommerce Subscriptions by making retention offers (discounts or skip renewal), and collecting feedback with surveys when cus …

1CRM Systems Corp.

<p>The 1CRM Customer Connection portal plugin for WordPress brings self-service to the digital world. Adding this plugin to your WordPress website puts customers in the driver’s seat, enabling them to complete many common tasks themselves, and find answers to their most frequently asked questions. They can manage their subscriptions, approve quotes, reprint past invoices, track projects, log support issues and more – right from your website!</p>
<p>Features:</p>
<p>This plugin enables the display of a variety of different types of information held in the 1CRM system, within the pages of your WordPress website. Adding defined shortcodes to your site’s pages will allow authorized clients to:</p>
<ul>
<li>Get Help, by Searching a Knowledge Base</li>
<li>Review and Create Service Cases</li>
<li>Review and Approve Quotes, PDF Download</li>
<li>Review Invoice and Payment History, with PDF Download</li>
<li>Interact on Projects – Upload & Download Documents, Check Progress</li>
<li>Review and Update Their Own Contact Info</li>
<li>Manage Subscriptions</li>
<li>Perform GDPR Requests – Viewing or Erasing their Personal Data</li>
</ul>
<h4>Minimum PHP version</h4>
<p>This plugin requires at least PHP 7.1 to have full compatibility.</p>
<h4>WARNING</h4>
<p>1CRM Customer Connection is commercial software which must be licensed. While you can download and install the plugin freely, it will only function properly when connected to a 1CRM Professional or Enterprise Edition system (version 8.6.x or later) which includes a subscription to the Customer Connection portal. If you are curious to try, you can check out the Live Demo.(https://portaldemo.1crmcloud.com/wordpress/)</p>
<h4>Documentation</h4>
<p>Plugin documentation is available at (https://1crm.com/documentation/1crm-customer-connection-guide/).</p>
<h4>Reporting issues</h4>
<p>Please address all questions and issues using our Support Request Form. (https://1crm.com/support-request-form/).</p>


1CRM Customer Connection for WordPress

The easiest way to connect 1CRM with WordPress.

Cancellation Survey and Offers for Woo Subscriptions vs 1CRM Customer Connection for WordPress