Freemius

meowcrew

<p>Subscriptions can be canceled for many reasons. By learning these reasons through surveys and responding with appropriate offers, you can turn a potential cancellation into a continued subscription.</p>
<span class="embed-youtube" style="text-align:center; display: block;"><iframe loading="lazy" class="youtube-player" width="750" height="422" src="https://www.youtube.com/embed/ALtVGbFax-g?version=3&rel=1&showsearch=0&showinfo=1&iv_load_policy=1&fs=1&hl=en-US&autohide=2&wmode=transparent" allowfullscreen="true" style="border:0;" sandbox="allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox"></iframe></span>
<p>Important links:<br />
<strong><a href="https://meow-crew.com/plugin/cancellation-survey-and-offers-for-woocommerce-subscriptions" rel="nofollow ugc">Premium Version Page</a></strong> | <strong><a href="https://cancellation.meow-crew.com/demo" rel="nofollow ugc">Demo for Plugin Testing</a></strong> | <strong><a href="https://meow-crew.com/documentation/cancellation-surveys-offers-for-woo-subscriptions-documentation" rel="nofollow ugc">Plugin Documentation</a></strong></p>
<p>Cancellation Survey and Offers for WooCommerce Subscriptions helps you keep more subscribers by addressing their concerns when they decide to cancel. This plugin lets you set up surveys to understand why customers are leaving and offers them discounts, or skip next renewal to encourage them to stay.</p>
<h3>Features</h3>
<ul>
<li><strong>Customizable Feedback Forms</strong>: Create surveys to understand why customers want to stop their subscriptions.</li>
<li><strong>Ask for details</strong>: Specify certain cancellation reasons that require users to provide a detailed response.</li>
<li><strong>Extended text editor</strong>: Use the extended editor in survey descriptions to attach media, style your text, and more.</li>
<li><strong>Segmented Surveys and Offers</strong>: Make different surveys and offers for various types of products and categories as well as user roles or accounts.</li>
<li><strong>Detailed Analytics</strong>: Track each cancellation attempt, cancellation reasons, and (in the premium version) the performance of retention offers in the survey dashboard.</li>
<li><strong>Numerous Hooks</strong>: Both survey and retention offer popups include multiple hooks for adding custom text, media, and more.</li>
</ul>
<h3>Premium Features</h3>
<ul>
<li><strong>Automated Retention Offers</strong>: Automatically offer retention incentives if certain survey answers are chosen.</li>
<li><strong>Offer discounts</strong>: Apply a discount to the userâ€™s subscription when they accept a retention offer to keep their subscription.</li>
<li><strong>Offer to skip renewal</strong>: Allow users to postpone their next renewal by one subscription period instead of canceling.</li>
<li><strong>Inherits Coupon Code Capabilities</strong>: Plugin’s discount offers are based on coupon codes, so you can utilize all features of coupon codes to create discounts.</li>
<li><strong>Subscription Duration Limits</strong>: Limit on whom discounts are offered based on how long the subscription has been active.</li>
<li><strong>Retention offers for trials</strong>: Exclude users still in their free trial from receiving retention offers.</li>
</ul>
<p>The plugin works with WooCommerce’s recurring coupon codes to offer discounts when someone tries to cancel their subscription. It includes all the features of recurring coupon codes, such as fixed amount off, percentage off, or discounts for a set number of renewals. Additionally, since the discount system is based on regular WooCommerce coupons, you can enhance your discount strategies by integrating with other plugins that enhance coupon codes (like Smart Coupons). This combination gives you greater control over your discount offers, making it easier to tailor them to specific subscription scenarios.</p>
<h3>How to use</h3>
<ol>
<li><strong>Create cancellation survey</strong> – Design and deploy surveys to understand why customers might cancel their subscriptions. These surveys can be tailored to specific subscriber segments and product types, allowing you to gather precise feedback directly from the source.</li>
<li><strong>Add retention offer to cancellation survey</strong> – Attach specific discount offers (offers are based on coupons) or offer to skip next renewal, to your surveys that automatically trigger based on certain responses. This allows you to immediately address customer concerns with enticing offers, aiming to convert potential cancellations into retained subscriptions.</li>
<li><strong>Set limits to users, subscriptions, and products</strong> – Set restrictions to control who can receive retention offers and under what conditions. Set parameters based on user roles, subscription duration, and product categories to ensure offers are targeted and effective.</li>
<li><strong>Test surveys and offers</strong> – Make a test purchase of a subscription and attempt to cancel it through the user account. Choose a cancellation reason and check if you receive a discount offer (provided the reason is linked to an offer). If an offer is presented, accept it and verify how the total is adjusted.</li>
<li><strong>Track retention success in dashboard</strong> – Go to Survey Answers in the Surveys & Offers tab, where you can view all cancellation attempts along with the selected reasons, the coupon codes offered, and their success status.</li>
</ol>
<p>By making retention offers and collecting feedback during the cancellation process, the Cancellation Survey and Offers for WooCommerce Subscriptions plugin helps you address subscriber concerns effectively, encouraging them to reconsider their decision to cancel.</p>


Cancellation Survey and Offers for Woo Subscriptions

Increase retention for WooCommerce Subscriptions by making retention offers (discounts or skip renewal), and collecting feedback with surveys when cus …

YITHEMES

<p>YITH WooCommerce Subscription is the complete solution to <strong>sell products or services with a subscription plan</strong> in your e-commerce, manage recurring payments and loyalize your customers.</p>
<p>Selling products on a subscription basis lets you get regular payments and monitor your income growth month by month.</p>
<p>This has become the most popular business model in recent years: users pay for a subscription – typically weekly, monthly, or annually – to use software, to access training courses, to read a magazine, to get unlimited access to an archive of useful resources (like the audio file library offered by Amazon Audible or sites with photos stocks) or to benefit from a hosting service. But this applies also to gyms, video games, libraries, consulting or coaching services, legal advisory, etc… It’s a winning business model that suits most of the products or services available for sale.</p>
<p>With this plugin you can easily create <strong>subscription products and get recurring payments</strong> in your WooCommerce shops.</p>
<h3>YITH WooCommerce Subscription Features</h3>
<h4>FREE VERSION</h4>
<ul>
<li>Create a subscription plan for simple, virtual or downloadable products</li>
<li>Choose the recurring payment type (daily, weekly, monthly, yearly, etc.)</li>
<li>Set an optional end time for the subscription</li>
<li>Enable variations as subscription based (to set different subscriptions plans and pricing using variations)</li>
<li>User subscriptions can be charged automatically only when selecting PayPal payment method</li>
<li>Users can find the subscription information on “My Account” page</li>
<li>Customize the “Add to Cart” button label</li>
<li>Customize the “Place order” button label at checkout</li>
<li>NEW: Integration with WooCommerce PayPal Payments to let your customers easily pay through PayPal</li>
</ul>
<p>See it in action here:</p>
<p><a href="https://plugins.yithemes.com/yith-woocommerce-subscription-free/" rel="nofollow ugc">Check the Live Demo of the Free Version ></a></p>
<h4>NEED MORE? CHECK THE PREMIUM VERSION!</h4>
<ul>
<li>Offer a trial period to users before subscribing to a plan</li>
<li>Ask for a sign-up fee when purchasing a subscription plan</li>
<li>Synchronize all subscription payments to a specific day of the week, month or year (Example: all payments will be taken the 1st of each month) New</li>
<li>Cancel a subscription automatically if the associated order is canceled</li>
<li>Suspend a subscription automatically in case the periodical payment fails</li>
<li>After three failed payment attempts with Stripe or PayPal, the subscription is automatically set to “Canceled”</li>
<li>Postpone the automatic status switch (for “active”, “overdue” and “suspended” status) by a specific number of hours</li>
<li>Let users force the payment after the first attempt is failed (through a “Renew Now” button)</li>
<li>Users can pause a subscription for a certain number of times (decided by the administrator) and resume it later: the expiration date will update accordingly</li>
<li>Allow users access their subscription contents even after the expiring date and while you’re waiting for their payment</li>
<li>Suspend access to content on the expiry date, without deleting the subscription</li>
<li>Allow users to resubscribe a plan from “My Account” page and being granted the same conditions of the expired or canceled plan, without having to pay the sign-up fee once again or to benefit of the trial period once again</li>
<li>Users can upgrade or downgrade a subscription plan (configurable in variable products only)</li>
<li>Show users the total duration and the total amount of a subscription</li>
<li>Limit users to only one subscription per product</li>
<li>Choose if a user can add only one or more subscription products to cart New</li>
<li>Edit and load billing and shipping address in the subscription details</li>
<li>Let users edit the address for only one or for all subscriptions right from My Account page</li>
<li>Create subscriptions manually from the backend</li>
<li>Recap the subscription information on a page (Start and expiration dates, details of the subscribed product, billing and shipping information, orders linked to the subscription)</li>
<li>Edit subscription details like renewal date, expiry date, amount, billing cycle if used (not available with PayPal standard)</li>
<li>Dashboard with sale reports (net sales, renewals, trials, MRR, ARR, etc.)</li>
<li>Export all your subscriptions to a CSV file</li>
<li>Create coupons for the sign-up fee or for the recurring fee (you can now specify the number of recurring payments to which the coupon will apply)</li>
<li>Receive automatic emails on the following conditions: a subscription plan is going to expire/has been canceled/has been paused/has been resumed</li>
<li>Receive automatic emails when a payment has been made</li>
<li>Automatically enable the staging mode when you clone the site to prevent double charges</li>
<li>Choose to show or not custom messages in the product page about the Signup Fee, the Trial and the recurring payment scheduling</li>
<li>Use the advanced Gutenberg block to show subscription plans with a modern columns design</li>
<li>Organize and plan your subscription-based product deliveries and decide if you want to synchronize all the deliveries on a specific day (every Monday, every 1st of the month etc.)</li>
<li>Print a PDF list of shipping labels with all the addresses of subscription-based deliveries</li>
<li>Make users pay shipping fees only once in the subscription period with one-time shipping</li>
<li>NEW: The “Subscription Box” module lets your customers sign up for a box and customize it by choosing the quantity and types of products they want to include</li>
</ul>
<p>See it in action here:</p>
<p><a href="https://plugins.yithemes.com/yith-woocommerce-subscription/" rel="nofollow ugc">Check the Live Demo of the Premium Version ></a></p>
<h3>Suggestions</h3>
<p>If you have any suggestions concerning how to improve YITH WooCommerce Subscription, you can <a href="mailto:plugins@yithemes.com" title="Your Inspiration Themes" rel="nofollow ugc">write to us</a>, so that we can improve YITH WooCommerce Subscription.</p>


YITH WooCommerce Subscription

It allows you to manage recurring payments for product subscription that grant you constant periodical income

Cancellation Survey and Offers for Woo Subscriptions vs YITH WooCommerce Subscription