certorix

Certorix turns your support documentation into an interactive AI diagnostic tree. Customers resolve issues step-by-step without waiting for an agent.
<h4>Key features</h4>
<ul>
<li>One-click install — enter your Organization ID and you’re live</li>
<li>Auto-embed — widget appears on every front-end page automatically</li>
<li>Shortcode — <code>[certorix_widget]</code> for precise placement on any page or post</li>
<li>Gutenberg block — drag-and-drop with live color preview in the editor</li>
<li>WooCommerce — auto-detects product context on product pages</li>
<li>Multilingual — passes WordPress site language to the widget automatically</li>
<li>VNT-certified facts — AI answers backed by Ed25519-signed product facts</li>
</ul>
<h4>How it works</h4>
<ol>
<li>Sign up at <a href="https://certorix.online" rel="nofollow ugc">certorix.online</a></li>
<li>Build your diagnostic trees and publish them</li>
<li>Copy your Organization ID from Settings → Widget Generator</li>
<li>Paste it in WordPress → Settings → Certorix</li>
<li>Enable auto-embed or add <code>[certorix_widget]</code> to any page</li>
</ol>
<h4>Requirements</h4>
<ul>
<li>A Certorix account (free tier available)</li>
<li>PHP 7.4 or higher</li>
<li>WordPress 6.0 or higher</li>
</ul>
<h3>External Services</h3>
This plugin connects to the Certorix API (api.certorix.online) to:
<ol>
<li>Load the widget script: <code>https://api.certorix.online/widget/v1/widget.portal.js</code></li>
<li>Serve AI-powered diagnostic sessions, verified facts, and helpdesk ticket creation.</li>
</ol>
The connection is made client-side (in the visitor’s browser), only when the widget is active on the page. The plugin itself makes no server-side HTTP requests.
What is sent: the Organization ID you configured, the visitor’s question or answers during a diagnostic, and (if the visitor submits a ticket) their name and email address.
When it is sent: only when a visitor interacts with the widget. No data is sent on page load or when the widget is not active.
<ul>
<li>Certorix Terms of Service: https://certorix.online/legal/terms</li>
<li>Certorix Privacy Policy: https://certorix.online/legal/privacy</li>
</ul>

Diagnostic Support Widget for Certorix

Embed the Certorix AI diagnostic support widget on any WordPress site. Zero-code setup. Shortcode + Gutenberg block + WooCommerce support.

echoplugins

⚠️ This plugin is being discontinued. We recommend switching to <a href="https://wordpress.org/plugins/echo-knowledge-base/" rel="ugc">Echo Knowledge Base</a> which includes a free, more powerful AI Chat.
Features not available in KB AI Chat: FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget.
Free KB AI Chat features: 
* Built-in ChatGPT and Google Gemini support 
* AI training from your KB articles 
* Source citations in AI responses 
* Chat history and analytics 
* AI Smart Search
PRO features: 
* Agent Handoff and Feedback 
* Email Notifications 
* PDF Training Data
Learn more about <a href="https://wordpress.org/plugins/echo-knowledge-base/" rel="ugc">Echo Knowledge Base</a>.
<h3>✅ AI Chat Integration</h3>
AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source.
73 % fewer repeat tickets (our own numbers) 
After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff.
Why Customers Love It
<ul>
<li>Answers in Seconds, Day or Night 
The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox.</li>
<li>Set-Up in a Coffee Break 
A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss.</li>
<li>Visible ROI, Fast 
Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses.</li>
</ul>
Built-In Extras
<ul>
<li>Content Gap Alerts – Flags missing or outdated KB articles so you fix an issue once and never hear about it again.</li>
<li>Pain-point analytics – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap.</li>
<li>Smart learning – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training.</li>
<li>Intelligent Agent Handover – Multiple triggers ensure users get human help when needed:
<ul>
<li>Keyword Detection: Automatically offers agent support when users mention terms like “human”, “agent”, or “support”</li>
<li>Sentiment Analysis: Detects frustrated users through thumbs down feedback and offers immediate human assistance</li>
<li>Always-On Option: Display a persistent “Talk to Agent” button for instant human connection</li>
</ul>
</li>
<li>Powered by AI Engine, the leading WordPress AI plugin that also drives site-wide content and image generation.</li>
</ul>
Intelligent Agent Handover Features
Our smart handover system ensures no customer gets stuck:
<ul>
<li>Multi-Trigger System – Detects when users need human help through keywords, negative feedback, or manual request</li>
<li>One-Click Setup – Configure agent buttons, keywords, and routing in minutes</li>
<li>Custom Workflows – Route to different teams based on keywords or customer type (beta)</li>
</ul>
Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs.
Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward.
For detailed setup instructions, visit our <a href="https://www.echoknowledgebase.com/documentation/ai-chat/" rel="nofollow ugc">AI Chat Integration Guide</a>
<h3>✅ Contact Form</h3>
<ul>
<li>Add contact form to any page</li>
<li>Get instant email notifications for inquiries</li>
<li>Track which pages generate inquiries</li>
<li>Ensure no customer question goes unanswered</li>
</ul>
<h3>✅ FAQs</h3>
<ul>
<li>Create custom questions and answers</li>
<li>Display FAQs on any page</li>
<li>Share FAQs across multiple pages</li>
<li>Customize content for individual pages</li>
</ul>
<h3>✅ Search</h3>
<ul>
<li>Search FAQs and documentation</li>
<li>Integrate with <a href="https://wordpress.org/plugins/echo-knowledge-base/" rel="ugc">Echo Knowledge Base</a></li>
<li>Search posts and custom post types</li>
<li>Quick access to relevant content</li>
</ul>
<h3>✅ Contact Options</h3>
<ul>
<li>Add phone support link</li>
<li>Include custom URL links</li>
<li>Multiple contact methods</li>
<li>Easy access to support</li>
</ul>
<h3>✅ Customization</h3>
<ul>
<li>Match your website’s branding</li>
<li>Customize widget appearance</li>
<li>Adjust colors and styles</li>
<li>Flexible design options</li>
</ul>
See the AI Chat in action. Open it in the right bottom corner of our website: <a href="https://www.echoknowledgebase.com/" rel="nofollow ugc">AI Chat Demo</a>
<h3>⭐ How Will AI Chat Assist My Customers?</h3>
<ul>
<li>Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs.</li>
<li>The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation.</li>
<li>AI Chat widget provides FAQs, search, and a contact form.</li>
<li>The contact form is available for user queries and issue submissions.</li>
<li>Easy-to-find support questions can be displayed on any page.</li>
</ul>
<h3>⭐ KEY FEATURES</h3>
<ul>
<li>Quick, five-minute setup.</li>
<li>Intelligent agent handover with keyword detection and sentiment analysis.</li>
<li>Full conversation context preserved during agent transfers.</li>
<li>A lightweight and customizable widget that works great with your branding.</li>
<li>Supports RTL and WCAG accessibility.</li>
<li>Responsive design that works with any theme.</li>
</ul>
<h3>⭐ WHY CHOOSE AI CHAT WIDGET?</h3>
<ul>
<li>Innovative features and ongoing improvements</li>
<li>Friendly and timely 24/7 support</li>
<li>Integrated with <a href="https://wordpress.org/plugins/echo-knowledge-base/" rel="ugc">Echo Knowledge Base</a></li>
<li>Unlimited AI Chat widgets and FAQs</li>
</ul>
See our AI Chat documentation <a href="https://www.echoknowledgebase.com/documentation/" title="AI Chat documentation" rel="nofollow ugc">here</a>
—
<blockquote>
⭐ OUR FREE COMPLEMENTARY PLUGINS ⭐
✅ <a href="https://wordpress.org/plugins/echo-knowledge-base" rel="ugc">Echo Knowledge Base</a> is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. <a href="https://wordpress.org/plugins/echo-knowledge-base" rel="ugc">Learn More</a>
✅ <a href="https://wordpress.org/plugins/creative-addons-for-elementor" rel="ugc">Creative Add-Ons for Elementor</a> helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. <a href="https://wordpress.org/plugins/creative-addons-for-elementor" rel="ugc">Learn More</a>
✅ <a href="https://wordpress.org/plugins/echo-show-ids/" rel="ugc">Show IDs</a> reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. <a href="https://wordpress.org/plugins/echo-show-ids/" rel="ugc">Learn More</a>
✅ <a href="https://wordpress.org/plugins/scroll-down-arrow/" rel="ugc">Scroll Down Arrow</a> Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.
</blockquote>

AI Chat App – Live Agent Handover, Help Docs, Email, Call Button, Fast Support

Improve customer support with AI chat, live agent handover, FAQs, search, and contact form. Cut support tickets by 50% or more while boosting sales.

Diagnostic Support Widget for Certorix vs AI Chat App – Live Agent Handover, Help Docs, Email, Call Button, Fast Support