certorix

<p><strong>Certorix</strong> turns your support documentation into an interactive AI diagnostic tree. Customers resolve issues step-by-step without waiting for an agent.</p>
<h4>Key features</h4>
<ul>
<li><strong>One-click install</strong> — enter your Organization ID and you’re live</li>
<li><strong>Auto-embed</strong> — widget appears on every front-end page automatically</li>
<li><strong>Shortcode</strong> — <code>[certorix_widget]</code> for precise placement on any page or post</li>
<li><strong>Gutenberg block</strong> — drag-and-drop with live color preview in the editor</li>
<li><strong>WooCommerce</strong> — auto-detects product context on product pages</li>
<li><strong>Multilingual</strong> — passes WordPress site language to the widget automatically</li>
<li><strong>VNT-certified facts</strong> — AI answers backed by Ed25519-signed product facts</li>
</ul>
<h4>How it works</h4>
<ol>
<li>Sign up at <a href="https://certorix.online" rel="nofollow ugc">certorix.online</a></li>
<li>Build your diagnostic trees and publish them</li>
<li>Copy your Organization ID from Settings <span aria-hidden="true" class="wp-exclude-emoji">→</span> Widget Generator</li>
<li>Paste it in WordPress <span aria-hidden="true" class="wp-exclude-emoji">→</span> Settings <span aria-hidden="true" class="wp-exclude-emoji">→</span> Certorix</li>
<li>Enable auto-embed or add <code>[certorix_widget]</code> to any page</li>
</ol>
<h4>Requirements</h4>
<ul>
<li>A Certorix account (free tier available)</li>
<li>PHP 7.4 or higher</li>
<li>WordPress 6.0 or higher</li>
</ul>
<h3>External Services</h3>
<p>This plugin connects to the <strong>Certorix API</strong> (api.certorix.online) to:</p>
<ol>
<li>Load the widget script: <code>https://api.certorix.online/widget/v1/widget.portal.js</code></li>
<li>Serve AI-powered diagnostic sessions, verified facts, and helpdesk ticket creation.</li>
</ol>
<p>The connection is made <strong>client-side</strong> (in the visitor’s browser), only when the widget is active on the page. The plugin itself makes no server-side HTTP requests.</p>
<p><strong>What is sent:</strong> the Organization ID you configured, the visitor’s question or answers during a diagnostic, and (if the visitor submits a ticket) their name and email address.</p>
<p><strong>When it is sent:</strong> only when a visitor interacts with the widget. No data is sent on page load or when the widget is not active.</p>
<ul>
<li>Certorix Terms of Service: https://certorix.online/legal/terms</li>
<li>Certorix Privacy Policy: https://certorix.online/legal/privacy</li>
</ul>


Diagnostic Support Widget for Certorix

Embed the Certorix AI diagnostic support widget on any WordPress site. Zero-code setup. Shortcode + Gutenberg block + WooCommerce support.

Dan Cameron

Sprout Apps

James Rosado

Elana Davis

avonville1

Help Scout

<h4>Help Scout for WordPress</h4>
<p>Thousands of businesses in more than 140 countries use Help Scout to make every customer support interaction more human & more helpful.</p>
<h4>Features</h4>
<p>This simple plugin takes only a few minutes to setup. It enables you to do a couple important things:</p>
<ul>
<li>Add a contact form to your site, which submits inquiriest to Help Scout</li>
<li>Add a <a href="https://www.helpscout.net/embed-tools/" rel="nofollow ugc">Help Scout Beacon</a> to your site. Just paste your embed code and save.</li>
</ul>
<blockquote>
<p><strong>Looking for more horsepower? Try Help Scout Desk.</strong><br />
  <a href="https://wphelpscout.com/?utm_medium=link&utm_campaign=hsfree&utm_source=wordpress.org" rel="nofollow ugc">Help Scout Desk</a> is a premium plugin that adds a full-featured customer portal to your WordPress site. Customers can submit inquiries, see their complete history and more.</p>
</blockquote>


It's pretty great. However, I'm the author of the plugin so I'm a bit biased...even if I use it at sproutapps.co.

Pretty Awesome, Almost as Awesome as Help Scout

Great solution for those looking to integrate Help Scout into your website.

Feature rich and well supported

Release 6.5.7 License: GPLv2 or later License URI: http://www.gnu.org/licenses/gpl-2.0.html Add a contact form to your website, or embed Help Scout Be …

Diagnostic Support Widget for Certorix vs Help Scout