certorix

Certorix turns your support documentation into an interactive AI diagnostic tree. Customers resolve issues step-by-step without waiting for an agent.
<h4>Key features</h4>
<ul>
<li>One-click install — enter your Organization ID and you’re live</li>
<li>Auto-embed — widget appears on every front-end page automatically</li>
<li>Shortcode — <code>[certorix_widget]</code> for precise placement on any page or post</li>
<li>Gutenberg block — drag-and-drop with live color preview in the editor</li>
<li>WooCommerce — auto-detects product context on product pages</li>
<li>Multilingual — passes WordPress site language to the widget automatically</li>
<li>VNT-certified facts — AI answers backed by Ed25519-signed product facts</li>
</ul>
<h4>How it works</h4>
<ol>
<li>Sign up at <a href="https://certorix.online" rel="nofollow ugc">certorix.online</a></li>
<li>Build your diagnostic trees and publish them</li>
<li>Copy your Organization ID from Settings → Widget Generator</li>
<li>Paste it in WordPress → Settings → Certorix</li>
<li>Enable auto-embed or add <code>[certorix_widget]</code> to any page</li>
</ol>
<h4>Requirements</h4>
<ul>
<li>A Certorix account (free tier available)</li>
<li>PHP 7.4 or higher</li>
<li>WordPress 6.0 or higher</li>
</ul>
<h3>External Services</h3>
This plugin connects to the Certorix API (api.certorix.online) to:
<ol>
<li>Load the widget script: <code>https://api.certorix.online/widget/v1/widget.portal.js</code></li>
<li>Serve AI-powered diagnostic sessions, verified facts, and helpdesk ticket creation.</li>
</ol>
The connection is made client-side (in the visitor’s browser), only when the widget is active on the page. The plugin itself makes no server-side HTTP requests.
What is sent: the Organization ID you configured, the visitor’s question or answers during a diagnostic, and (if the visitor submits a ticket) their name and email address.
When it is sent: only when a visitor interacts with the widget. No data is sent on page load or when the widget is not active.
<ul>
<li>Certorix Terms of Service: https://certorix.online/legal/terms</li>
<li>Certorix Privacy Policy: https://certorix.online/legal/privacy</li>
</ul>

Diagnostic Support Widget for Certorix

Embed the Certorix AI diagnostic support widget on any WordPress site. Zero-code setup. Shortcode + Gutenberg block + WooCommerce support.

Freemius

Silkalns

WP Chill

Çağdaş Dağ

Jack K

Polat İnceler

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IMPORTANT NOTICE KB Support is under new ownership. If you reached out to us for support, we no longer have access to past customer tickets or email conversation chains. If you need assistance, please post in the support forum, or email us directly. We apologize for the inconvenience, and are working to set up a new support help desk (using KB Support, of course) as soon as possible.
KB Support is the ultimate WordPress plugin for providing support and help desk services to your customers.
Enriched with features, you can be sure that right from activation, KB Support will provide the perfect Help Desk solution for your agents to support your customers.
The built-in Knowledgebase allows customers to find solutions to their issues during the ticket submission process, reducing the overall number of support queries received by your help desk.
Key FREE Features of KB Support include:
<ul>
<li>Easily manage and customize submission forms. No coding required, multiple forms can be created and utilized</li>
<li>Guest submission is fully supported. Customers do not need an account to create or manage support tickets</li>
<li>Sequential ticket numbers</li>
<li>Email notifications keep customers, admins and support agents up to date with recent ticket events</li>
<li>Restricted access ensures that only agents and the assigned customer are able to view tickets and correspondence</li>
<li>Unlimited ticket participants to ensure that all relevant parties can contribute towards a ticket on behalf of a customer</li>
<li>A fully responsive and clean front end design where customers can manage their tickets, including viewing and creating replies</li>
<li>Integrated Knowledge Base articles can be easily created and referenced to try and offer solutions without tickets being created</li>
<li>Ability to restrict access to individual knowledge base articles to logged in users only</li>
<li>Auto assign new tickets to agents based on current ticket count, or randomly</li>
<li>Tracks an agents status so you can see if they are online or offline</li>
<li>Ability to assign tickets to multiple agents</li>
<li>Add agents to departments and have assign to departments</li>
<li>A number of useful shortcodes to display submission forms, KB Article lists, ticket history, login/registration forms, profile editor, KB Article search form – and more</li>
<li>Numerous template tags enable you to easily add ticket related content into email notifications</li>
<li>Private ticket notes that are visible to agents only</li>
<li>Restrict which tickets an agent can view. i.e. Just those to which they are assigned</li>
<li>Group customers within a company</li>
<li>Customers can access tickets created by other members of their company</li>
<li>Uses templates that allow for easy customization of front end pages, shortcodes and CSS styles</li>
<li>Ajax based ticket submissions provide a powerful, reliable and friendly interface for customers</li>
<li>Built in SPAM protection</li>
<li>Customer portal enabling access to existing and historic tickets</li>
<li>Truly versatile – A bunch of hooks and filters for our developer friends</li>
<li>A growing number of <a href="https://kb-support.com/extensions/" rel="nofollow ugc">extensions</a> to provide even more functionality and customization options</li>
</ul>
More information can be found at <a href="https://kb-support.com/" rel="nofollow ugc">https://kb-support.com/</a>.
Further enhance the features and functionality of KB Support with paid <a href="https://kb-support.com/extensions/" rel="nofollow ugc">extensions</a> such as:
<ul>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Email Support</a> – Management of tickets via email for agents and customers. Automation via email for agents.</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Easy Digital Downloads Integration</a> – Integrate KB Support with your Easy Digital Downloads store providing a seamless support solution</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">WooCommerce Integration</a> – Integrate KB Support with your WooCommerce store providing a seamless support solution</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Zapier</a> – Connect with thousands of 3rd party applications via <a href="https://zapier.com" rel="nofollow ugc">zapier.com</a> and fully automate your workflows</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Knowledge Base Integrations</a> – Fully integrate KB Support into your existing knowledge base solution</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Ratings & Satisfaction</a> – Enables customers and visitors to provide feedback on their support experience as well as the quality of your KB articles</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Reply Approvals</a> – Adds an approval process to ticket replies created by selected agents forcing a four-eyed approach to ticket replies</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Canned Replies</a> – Instantly reply to tickets with a single click using pre-defined replies to questions you receive the most</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Custom Ticket Status</a> – Define your own ticket statuses and enable email notifications when a ticket enters the status</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">Email Signatures</a> – Enables support workers to register a custom signature which can be auto inserted into email notifications sent to customers</li>
<li><a href="https://kb-support.com/pricing/" rel="nofollow ugc">MailChimp Integration</a> – Grow your subscriptions by enabling quick and seamless customer sign-ups to your MailChimp newsletter lists via KB Support</li>
</ul>
Languages
Would you like to help translate the plugin into more languages? <a href="https://kb-support.com/articles/translating-kb-support/" rel="nofollow ugc">Join our WP-Translations Community</a>.

KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin

KB Support has been a real life-saver and has enabled me to get rid of the over-priced support platform that I had been using.

The plugin is well-built, is very intuitive and has worked faultlessly, providing all the features you need to provide a first-class support system and doumentation.

The extensions are very reasonably priced and with the addition of the Email Support extension I have everything I had from my previous help desk provider and more!

Thanks for the great plugin!

Amazing plugin!

We've set up a new plugin for the events sector and use KB Support for our Articles and ticket logging system.

Such an easy plugin to use.

Great Plugin


KB Support is the best WordPress plugin for support systems 


Best plugin for a support system

Best WordPress help desk, customer ticket and Knowledge Base plugin for WordPress. Simple yet effective. Feature rich.

Diagnostic Support Widget for Certorix vs KB Support – Customer Support Ticket & Helpdesk Plugin, Knowledge Base Plugin