certorix

Certorix turns your support documentation into an interactive AI diagnostic tree. Customers resolve issues step-by-step without waiting for an agent.
<h4>Key features</h4>
<ul>
<li>One-click install — enter your Organization ID and you’re live</li>
<li>Auto-embed — widget appears on every front-end page automatically</li>
<li>Shortcode — <code>[certorix_widget]</code> for precise placement on any page or post</li>
<li>Gutenberg block — drag-and-drop with live color preview in the editor</li>
<li>WooCommerce — auto-detects product context on product pages</li>
<li>Multilingual — passes WordPress site language to the widget automatically</li>
<li>VNT-certified facts — AI answers backed by Ed25519-signed product facts</li>
</ul>
<h4>How it works</h4>
<ol>
<li>Sign up at <a href="https://certorix.online" rel="nofollow ugc">certorix.online</a></li>
<li>Build your diagnostic trees and publish them</li>
<li>Copy your Organization ID from Settings → Widget Generator</li>
<li>Paste it in WordPress → Settings → Certorix</li>
<li>Enable auto-embed or add <code>[certorix_widget]</code> to any page</li>
</ol>
<h4>Requirements</h4>
<ul>
<li>A Certorix account (free tier available)</li>
<li>PHP 7.4 or higher</li>
<li>WordPress 6.0 or higher</li>
</ul>
<h3>External Services</h3>
This plugin connects to the Certorix API (api.certorix.online) to:
<ol>
<li>Load the widget script: <code>https://api.certorix.online/widget/v1/widget.portal.js</code></li>
<li>Serve AI-powered diagnostic sessions, verified facts, and helpdesk ticket creation.</li>
</ol>
The connection is made client-side (in the visitor’s browser), only when the widget is active on the page. The plugin itself makes no server-side HTTP requests.
What is sent: the Organization ID you configured, the visitor’s question or answers during a diagnostic, and (if the visitor submits a ticket) their name and email address.
When it is sent: only when a visitor interacts with the widget. No data is sent on page load or when the widget is not active.
<ul>
<li>Certorix Terms of Service: https://certorix.online/legal/terms</li>
<li>Certorix Privacy Policy: https://certorix.online/legal/privacy</li>
</ul>

Diagnostic Support Widget for Certorix

Embed the Certorix AI diagnostic support widget on any WordPress site. Zero-code setup. Shortcode + Gutenberg block + WooCommerce support.

Pradeep Makone

This plugin is being maintained for existing users of the plugin. New users are strongly recommended to use our latest ticketing system <a href="https://wordpress.org/plugins/supportcandy/">SupportCandy</a>.

WP Support Plus Responsive Ticket System

Email notification is not working

This plugin is being maintained for existing users of the plugin. New users are strongly recommended to use our latest ticketing system SupportCandy.

Diagnostic Support Widget for Certorix vs WP Support Plus Responsive Ticket System