spacelabapps

Chat Assist for WooCommerce adds an intelligent chat widget to your WooCommerce store that helps customers find products, get answers about shipping and returns, and more.
Free Features (No signup required):
<ul>
<li>Rules-based chat that works out of the box</li>
<li>Automatic product search and recommendations</li>
<li>Product comparison (side-by-side price, stock, features)</li>
<li>Order status lookup (order number + billing email)</li>
<li>Shipping, return, and payment policy answers</li>
<li>Custom FAQ support</li>
<li>Quick reply buttons (customizable per language)</li>
<li>Lead capture (optional email collection)</li>
<li>Cart recovery nudge (one-time reminder for items in cart)</li>
<li>Discount and sale product display</li>
<li>Category browsing</li>
<li>Multilingual widget interface</li>
<li>Works entirely on your server — no external services needed</li>
</ul>
Premium Features (Subscription required via <a href="https://qonvor.com" rel="nofollow ugc">qonvor.com</a>):
<ul>
<li>AI-powered natural language understanding</li>
<li>Voice chat with real-time transcription (Business & Pro plans)</li>
<li>Knowledge base uploads (PDF/CSV)</li>
<li>Conversation transcripts with search and filters</li>
<li>Analytics dashboard (conversations, usage trends, popular topics)</li>
<li>Agent handoff with email notification and transcript</li>
<li>Shop context awareness (cart, products, policies)</li>
<li>Smart AI fallback — seamless switch to free chat when AI is unavailable, automatic recovery</li>
<li>Starter: 100 min/mo, 60s sessions, text only</li>
<li>Business: 200 min/mo, 120s sessions, text + voice</li>
<li>Pro: 500 min/mo, 180s sessions, text + voice, all languages</li>
</ul>
<h4>External Services</h4>
Free mode does not connect to any external service. All chat processing happens locally on your WordPress server.
Premium mode connects to the Qonvor backend API (<code>api.qonvor.com</code>) to provide AI-powered text and voice chat features. When premium mode is enabled, the following data is transmitted to the Qonvor API:
<ul>
<li>A hashed (SHA-256) visitor IP address (never the raw IP)</li>
<li>The current page URL (query strings are stripped)</li>
<li>Product and cart context from WooCommerce (names, prices, stock status)</li>
<li>Chat messages entered by the visitor</li>
<li>Audio data when voice chat is active</li>
</ul>
This data is processed in accordance with Qonvor’s privacy policy and terms of service:
<ul>
<li><a href="https://qonvor.com/privacy" rel="nofollow ugc">Qonvor Privacy Policy</a></li>
<li><a href="https://qonvor.com/terms" rel="nofollow ugc">Qonvor Terms of Service</a></li>
</ul>
No data is sent to Qonvor unless you explicitly configure the backend connection in the plugin settings.

Chat Assist for WooCommerce

AI-powered customer support chat widget for WooCommerce stores. Free rules-based chat included, premium AI text and voice features available.

Himanshu Arora

diyva

The DIYVA WordPress plugin allows the integration of engaging voice-based customer dialogs and surveys that can be added directly to your WordPress site. It can be used for gathering customer satisfaction, product reviews, and questionnaires on any topic. Voice provides a frictionless and easy interface for customers to quickly provide their opinions about your service.
Use the <a href="https://www.diyva.org/welcome/" rel="nofollow ugc">DIYVA Application</a> to easily create and customize voice-based customer surveys and dialogs. Then link to your survey or dialog from the DIYVA plugin. Customer responses are recorded and accessible to you from the DIYVA application. Individual responses can be viewed, and an analytical dashboard that provides a summary of all responses. Dialogs can be updated at any time. Conditional flow dialogs can be defined where the answers to one question can determine the responses and the next questions to ask. FAQ-based voice dialogs are also supported where customers can ask questions using their voice, and the best matching answer is provided as a voice response.
To learn more about creating DIYVA voice-based surveys, see our <a href="https://diyva.life/wordpress-plugin" rel="nofollow ugc">how-to guide</a>
<h3>Shortcodes</h3>
[diyva_voice_dialog]

DIYVA Voice Survey

Use this plugin to enable frictionless conversational voice surveys to gather product feedback and measure customer satisfaction.

Chat Assist for WooCommerce vs DIYVA Voice Survey